Matthew Bruno, Co-chair
Managing Director, China
ReSourcePro

China is one of the fastest growing providers and users of outsourcing services.  The IAOP is the global standards setting and advocate for the outsourcing profession.  The Qingdao chapter’s goal is to support the development of outsourcing in China and Qingdao by bringing together IAOP global members and thought leaders, local outsourcing companies and local government and university departments to share knowledge, best practices and standards.

Quarterly

Face to Face (office, meeting room); teleconference

All IAOP Chapters adhere to the non-solicitation policy. Click here to view the policy.
 

Meeting held on July 29, 2015

A meeting of the IAOP Qingdao/Shandong Chapter, co-chaired by ResourcePro, Jinan Bureau of Commerce and Centling, was held on July 29, 2015 from 2:00pm to 5:00pm at ReSource Pro, 288 Ningxia Road, Qingdao, Shandong, PR. China.

1:30pm-2:00pm Registration
2:00 pm – 2:10 pm   IAOP Introduction – Matthew Bruno
2:10 pm – 2:40 pm   Self Introduction - Everyone
2:40 pm – 3:20 pm   Round Table Discussion A: Challenges that we are facing and innovative counter-solutions – Everyone
3:20 pm  - 3:35 pm   Tea Break
3:35 pm – 4:10 pm   Round Table Discussion B: Government strategy at the age of ‘New Normal’ - Everyone
4:10 pm – 5:00 pm   Free discussion

With participation from Qingdao based outsourcing companies providing services in English, the aim of this chapter meeting on July 29 is establish a circle for leaders and professionals of this niche market to share insights and experience on topics of what we are mutually concerned, and leverage IAOP to raise image and reputation for our chapter companies. 

Meeting held on September 18, 2014

A meeting of the IAOP Qingdao/Shandong Chapter, co-chaired by ResourcePro and Jinan Bureau of Commerce, was held on September 18, from from 8:30am to 12:30am at the Sheraton Jinan/ City Hall of Jinan, Shandong Province.
 
8:30am-9:00am Registration
9:00am-9:20am IAOP Introduction and Welcome Speech from Bureau of Commerce
9:20am-9:50 am Matt Shocklee Speech
9:50am-10:20am Ken Schulz, VP of Corporate Marketing at Pactera
10:20am-10:35am Coffee break
10:35am-11:05am Representative from Bleum 
11:05am-11:35am Matthew Bruno, Managing Director at ReSource Pro
11:35am-12:05pm Round table discussion

Meeting held on June 11, 2014

A meeting of the IAOP Qingdao/Shandong Chapter, chaired by ResourcePro and co-sponsored with Centling Technology and Windward System, was held on June 11, from 3:30 pm to 6:30 pm at the Qingdao Posts and Telecommunications Museum, 5th Anhui Road, Qingdao, China.
 
Theme of Meeting: Innovation & Creativity in Offshore Outsourcing Business
 
Agenda
 
3:30pm - 4:00pm: Conference Registration and networking & Cocktails 
 
4:00pm – 4:20pm: Welcome & Opening Speech from Matthew Bruno, Chairman of IAOP Shandong Chapter
 
4:20pm - 5:00pm: The Changing Game of Global Outsourcing from Dr. Vanban Le Wu, CTO, Centling Technologies
 
5:00pm – 5:20pm: Tea break
 
5:20pm - 6:00pm: Big-Data, Cloud, & Outsourcing from Michael Feinberg, President of Windward System, Inc
 
6:00pm – 6:30pm: Panel Discussion - How Technology & Innovation Change the Outsourcing Landscape?
Moderator:  Matthew Bruno, Managing Director at ReSource Pro
Panelists: 
Dr. Vanban Le Wu, CTO, Centling Technologies
Bele Guang, CEO, Centling Technologies
Michael Feinberg, President of Windward System, Inc
Chris Watkins, Director of Technology at ReSource Pro

Meeting held on October 17, 2013

A meeting of the IAOP Qingdao/Shandong Chapter, chaired by ResourcePro and co-sponsored with the Qingdao International Business Association and Qingdao Association of Outsourcing, was held on October 17, from from 2:00 pm to 5 pm at Stage Room 7, InterContinental Qingdao, No. 98 Ao Men Road, Qingdao, Shandong Province, China.

This meeting was conducted in Chinese.
 
Two keynote topics were covered:
 
“Managed Service” – by Nielse Jiang, the Vice General Manager of ISG China
With the development of China’s outsourcing industry, Chinese BPO companies are undergoing a transformation from simple cost-saving solutions to becoming a managed service provider. By providing managed service, BPO companies will increase customer loyalty and gain more bargaining power, obtain higher rates through value-added service, and move from a cost-based pricing model to value-based pricing.
 
“Outsourcing Talent Management and Development” - by Weiwei Gu, the Associate Vice President in Corporate Marketing of Pactera Technology International Ltd.
The outsourcing industry in China is facing a serious lack of talent, especially to fill roles that are critical to keep pace with the fast growth of the industry.  We also face challenges, such as high attrition among key talent, increasing cost of human resources, and a lack of channels/platforms to develop talent.  In order to achieve sustainable value beyond cost reduction, outsourcing buyers and providers alike must increase their focus on developing talent.
 
The following agenda was covered at the meeting::

Agenda
13:30 - 14:00  Registration

14:00 - 14:15  Welcome & Opening Speech from Matthew Bruno, Chairman of IAOP Shandong Chapter

14:15 - 15:00  "A New Attempt at the Senior Talent Cultivation in Chinese Outsourcing Industry" from Gu Weiwei, Associate Vice President in Corporate Marketing of Pactera

15:00 -15:15   Tea Break and Networking

15:15 - 16:00  "BPO Enterprises – Three Ways to Break Out of Encirclement in the Price Hiking Times" from Nielse Jiang, Vice General Manager of ISG China

16:00 - 16:50  Panel Discussion led by Violet Xu, Vice President, Procressing, ReSource Pro

16:50 - 17:00  Conclusion from Violet Xu, Vice President, Procressing, ReSource Pro

17:30 - 20:00  Dinner and Networking

Meeting held on May 28, 2013

A meeting of the IAOP Qingdao/Shandong Chapter, chaired by ResourcePro, was held on May 28, from from 5:30 pm to 9 pm at the InterContinental Qingdao, No. 98 AO Men Road, Qingdao, 26671, China. The meeting was co-sponsored with the Qingdao International Business Association (QIBA) and Qingdao Association of Outsourcing.

 “Transformation of Outsourcing”
 
Manj Sohal, an expert in Lean Operations for the service industry, talked about how ReSource Pro’s drive to innovate helps insurance organizations transform their back office operations from a cost center to a driver of growth and profitability, and how this aligns with China’s overall vision to rise up the value chain as a global center of innovation and excellence.

Vanban Le Wu, Chief Technology Officer of CentLing introduced the evolution of technologies and market transitions leading to Outsourcing as a Service (OaaS) offered in the overseas market. The talk was intended for audiences who have the desire to learn about the future trend of outsourcing beyond the China market. The presentation was based on the changing directions undertaken by policy makers and actions taken by outsourcing companies stationed overseas.

Agenda:

5:30 pm - 6:00 pm: Conference Registration
 
6:00 pm - 7:00 pm:  Networking and Cocktails
 
7:00 pm - 7:10 pm: Event introduction
Matthew Bruno, Chairman of IAOP Shandong Chapter
 
7:10 pm-7:40pm: Leading Transformational Change in BPO
Manj Sohal, OPEX Expert, ReSource Pro
 
7:50pm - 8:20pm: The Future of Outsourcing as a Service (OaaS) in the Overseas Market
Vanban Le Wu, Ph.D. Chief Technology Officer, Centling Technologies
 
8:30 pm – 9:00 pm: Networking

Meeting held on April 27, 2012

A meeting of the IAOP Qingdao/Shandong Chapter, chaired by ResourcePro, was held on April 27, at the Sheraton in Jinan, Shandong Province. The meeting was sponsored by Jinan Commerce Bureau.

IAOP Jinan Outsourcing Executive Forum

Agenda

1:30 pm – 2:00 pm: Conference Registration 

2:00 pm – 2:10 pm: Welcome and Opening Comments
Director Liang, Jinan Commerce Bureau

2:10 pm – 2:20 pm:  IAOP Introduction
Debi  Hamill, CEO, IAOP

2:20 pm – 2:50 pm: Keynote Address: Outsourcing Global Trends – Global Opportunities
Michael Corbett, Chairman, IAOP

2:50 pm – 3:05 pm: Tea Break

3:05 pm – 3:25 pm: Protect Your Information
Arthur Wang, Security Specialist, ReSource Pro

3:25pm – 3:40 pm: The Success of RSP in China 
Matthew Bruno, Managing Director, ReSource Pro
 

Chapter launched on November 3, 2010!

The inaugural meeting of the IAOP Qingdao Chapter, chaired by ResourcePro, was held on Wednesday, November 3, 2010 from 1:30 pm to 8:00 pm at the Shangri La Hotel, Qingdao, China.

Topic: The Rise of Service Outsourcing in China

China is transforming itself into a service driven economy. This half day event sponsored by the IAOP and the Qingdao Municipal government explored the rise of service outsourcing in China, the opportunities and challenges, and the role that the IAOP can play to support the development of global standards in China.

Presentations:

Meng Jian Xin, Vice Director General of Shandong Commerce Department: Investment environment of Shandong province and government support policies for the outsourcing industry.

Michael Corbett, IAOP Chairman: Outsourcing 2010, global trends, global vision.

Egidio Zarrella, KPMG Partner, Advisory Services: Outsourcing environment, opportunities and challenges in Asia.

Sun Heng Qin, Director General Qingdao Commerce Department: Investment environment of Qingdao city and government support policies for the outsourcing industry.

Grace Gu, Vice President of Insigma Technology: Panel Discussion of the IAOP China Regional Advisory Board – 2010 China Outsourcing Challenges and the role that the IAOP can play to help Chinese companies become more competitive in the global landscape.

Agenda:

1:30 pm - 2:00 pm:  Conference Registration

2:00 pm - 5:50 pm: Presentations

6:00 pm - 8 pm:   Dinner hosted by Qingdao Municipal Government