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IS20

December 8-11, 2020

Thank you for joining us and making our first Impact Sourcing event a huge success!
 

IS20: ADVANCING IMPACT SOURCING & SOCIALLY RESPONSIBLE OUTSOURCING (SRO) 


Impact Sourcing and SRO are helping companies achieve their goals by creating economic inclusion and social impact through integrating poor and vulnerable populations into the workforce across global supply chains.

Meeting the Moment

Coronavirus (COVID-19) has had an obvious and profound impact on our industry.  Supply continuity, consumer demands, and logistical challenges of lockdowns and movement restrictions all contribute to the disruption. Covid-19 has created a great need to engage in sustainable and responsible practices.

Thank you to all who joined us December 8-11, 2020 for a virtual forum dedicated to advancing Impact Sourcing and SRO.



SCHEDULE AT-A-GLANCE


December 8

  • 11:00am - 11:15am - Welcome and Introductions
  • 11:15am - 12:00pm - Workforce of the Future: Developing Talent for the Digital Economy
  • Break
  • 12:10pm - 12:40pm - Powerhouse Partnerships + Empowering People = Innovative Impact Sourcing
  • Break
  • 12:45pm - 1:30pm - Power in Partnering: Buyers with Buyers
  • 1:30pm - 2:00pm - Tales from the Impact Sourcing Trailblazers
  • 2:00pm - Day 1 Wrap

December 9

  • 11:00am - 11:15am - Welcome and Introductions
  • 11:15am - 12:00pm - How Corporate Social Responsibility Begins Community Partnerships
  • Break
  • 12:10pm - 12:40pm - Supporting Venezuelan Refugees in Colombia Through Impact Sourcing
  • Break
  • 12:45pm - 1:30pm - Meeting the Needs of Today's Youth and Building the Workforce of Tomorrow Through Impact Sourcing
  • 1:40pm - 2:25pm - Regional Roundtable: Building More Inclusive Supply Chains
  • 2:25pm - Day 2 Wrap

December 10

  • 10:30am - 10:45am - Welcome and Introductions
  • 10:45am - 11:00am - Changing Lives Through Veteran Employment - The Datrose Story
  • 11:00am - 11:15am - Delivering Business Value with Sustainable Impact - The Five Splash Story
  • 11:15am - 11:30am - Giving Back. Shaping Futures. Changing Lives. - The Eclaro Story
  • 11:30am - 11:45am - Break
  • 11:45pm - 12:30pm - Everest Group Presents: Making the Business Case for Socially Responsible Sourcing
  • 12:30pm - 12:45pm - Break
  • 12:45pm - 1:30pm - Nearshore in the Post COVID World: The Rise of Digital Talent
  • 1:30pm - Day 3 Wrap

December 11

  • 10:00am - 12:00pm - The Power of Partnering: An Interactive Workshop

*All times listed are reflected in ET time


PROGRAM

Day One - December 8th

WORKFORCE OF THE FUTURE: DEVELOPING TALENT FOR THE DIGITAL ECONOMY

Kevin Parikh, CEO & Chairman, Avasant – Opening Remarks 

Moderator: Chitra Rajeshwari, Executive Director, Avasant Foundation
Vashtie Dookiesingh, Private Finance Operations Senior Specialist, Inter-American Development Bank Lab
Anand Biradar, SVP and Country Head, HGS
James RinaldiAvasant Fellow, Chief IT Advisor and Former CIO, NASA Jet Propulsion Laboratory


Impact sourcing has been around for a number of years enabling businesses to embrace and open opportunities for disadvantaged youths of the future. It has now evolved to the development of digital skills where it is creating a digital talent pool in the emerging economies which has become core to workforce development of the future.  This session will showcase Global Leaders and speakers from a development agency for the Caribbean/Latin America, a Service Provider who creates job opportunities for deserving youths and an Enterprise business who will show the value from the business perspective. 

 


Day Two - December 9th


HOW CORPORATE SOCIAL RESPONSIBILITY BEGINS WITH COMMUNITY PARTNERSHIPS

 

Ian Barkin, Chief Strategy & Marketing Officer, SYKES

Todd McReynolds, Senior Vice President, Client & Operations Management (North America), SYKES

Roy Mena, Director, Area Administration, Corporate Affairs (Latin America), SYKES

Diego Mora Vargas, Director, Account Operations (Latin America), SYKES

 


True corporate social responsibility (CSR) does far more than hold companies socially accountable or help their employees grow. Rather, its full potential is realized when entire communities reap the benefits of a corporation’s efforts. From prosperity hubs with the potential to revitalize entire cities, to tech and language academies that promote equity and hireability for all, CSR begins by knowing a company doesn’t just reside in a community — it’s a part of it. This session features panelists with on-the-ground CSR experience, sharing how impact sourcing reaches far outside company walls. 


 

Day One - December 8th

POWER IN PARTNERING: A BUYER-TO-BUYER CONVERSATION

Moderate: Debi Hamill, CEO, IAOP
Todd Jensen, Senior Consultant, World Bank Group
Alex Rochlitz, Vendor Strategy Partner, Google

Mary Lewis, Manager/Director - Sourcing, Sprint Corporation
Jocelyn Azada, Director, Supply Chain Sustainability and Supplier Diversity, Nielsen



With an increased focus on shared value, inclusive business, and corporate social responsibility, businesses are looking for both positive financial and social impact in their own practices, and in those of their supply chain. Hear and learn from leading Impact Sourcing buyers on how they forged strong, mutually beneficial partnerships.

 

 

Day Two - December 9th

REGIONAL ROUNDTABLE: BUILDING MORE INCLUSIVE GLOBAL SUPPLY CHAINS
 

Moderator: Jon Browning, CEO & Board Member, GMI
Dhiraj Dolwani, CEO, B2R

Colin Blackwell, Founder, Enablecode
Evan Jones, Group Strategy Director, Harabmee Youth Employment Accelerator
Mohamed Ossama, Recruitment Director, Xceed
 

This session spotlights key regions where Impact Sourcing is making a difference - including Egypt, Vietnam, South Africa, and India. Panelists will share information on factors like stability of the workforce, talent, competitive edge, as well as approaches for integrating and accelerating sustainable Impact Sourcing and SRO initiatives.
 

Day One - December 8th
 

TALES FROM  THE IMPACT SOURCING TRAILBLAZERS 
 

Dan Lang, Senior Vice President, SUTHERLAND
Sameer Raina, President, Digital Divide Data

Kristen Itani Koue, Social Impact | Research and Strategy; Samasource
Clementine Gauthier, Global Director, Corporate Social Responsibility, Teleperformance

This innovative best practices session features award-winning Impact Sourcing providers who are leading the way in doing well by doing good.  If you are a provider new to the game and looking for a playbook or a buyer seeking out potential partners, this session is for you.

 

 


 

 

Day Two - December 9th
 

MEETING THE NEEDS OF TODAY'S YOUTH AND BUILDING THE WORKFORCE OF TOMORROW THROUGH IMPACT SOURCING

Moderator: Debi Hamill, CEO, IAOP

Jon Browning, CEO & Board Member, GMI
Namita Datta, Program Head, Solutions for Youth Employment, The World Bank
Traci Freeman, Marketing & Growth, BPESA
Jessica Custer, Manager, Inclusive Economy, BSR

Panelists from the World Bank, Global Mentorship Initiative, BPESA and BSR will share their strategies for how the BPO industry can leverage the talent that underserved youth will bring to our industry.  GMI will share opportunities for you to get involved through mentorship.

 

Day Three - December 10th

MAKING THE BUSINESS CASE FOR SOCIALLY RESPONSIBLE SOURCING
 

Moderator: Amy Fong, Vice President, Strategic Outsourcing and Vendor Management, Everest Group

Shirley Hung, Vice President, Business Process Services, Everest Group
Sakshi Garg, Vice President, Global Services, Everest Group

 

Organizations, today more than ever, are striving to balance profit, people, and planet, which has increased focus on CSR. To ensure the ongoing focus on, and success of, CSR initiatives, organizations must standardize CSR and integrate it into all aspects of their businesses including their work with suppliers/business partners. In this session Everest Group analysts will discuss: The business imperative for socially responsible sourcing; Examples and benefits of Impact Sourcing in global services; The value of third-party certifications for CSR initiatives for both buyers and suppliers; Considerations for success in implementing a socially responsible sourcing program.

 

 


Day Two - December 9th


SUPPORTING VENEZUELAN REGUFEES IN COLOMBIA THROUGH IMPACT SOURCING

Yaron Schwartz, Senior Manager of Private Sector Partnerships, Tent Partnership for Refugees

Approximately 2 million Venezuelan refugees have fled the crisis in Venezuela and resettled in Colombia -- creating both challenges and opportunities. The Tent Partnership for Refugees, a global coalition of 130+ major companies supporting refugees worldwide, and ProColombia, the Colombian business, tourism and investment promotion agency, will highlight the urgent challenge for the business community to help Venezuelans integrate economically, and how BPO firms can play a leading role by hiring Venezuelan refugees in Colombia. This session will also highlight how BPO providers in Colombia have benefited from hiring significant numbers of Venezuelan refugees due to their work ethic, resilience, language abilities and professionalism.
 

Day Three - December 10th

GIVING BACK. SHAPING FUTURES. CHANGING LIVES. 
 

Tom Sheridan, Principal, Ecalro

Paul Sheridan, Principal, Eclaro

 

As a member of GISC, Eclaro participates in and advocates for Impact Sourcing and hiring impact workers in our offices in the Philippines. Education is a key component to successful employment and we’ve incorporated another aspect to our impact sourcing initiative – providing scholarships for underprivileged children to receive a quality education. Together with our clients, through our non-profit school, Eclaro Academy, we offer scholarships for Kindergarten through college, giving children the opportunity to learn, get a college degree, and a better opportunity for gainful employment upon graduation. Learn more about our initiative and how you can get involved.



 

 

Day Three - December 10th

CHANGING LIVES THROUGH VETERAN EMPLOYMENT

Nick Cox, Senior Technical Recruiter / Military Program Manager, Datrose


Hiring our nation’s military Veterans is a hot topic and for good reason.  Historically Veterans have faced high unemployment and underemployment in the US workforce.  However, Veterans have an abundance of relevant training, education,  ingrained loyalty and dedication to the mission.  Whether serving our country or your corporation, Veterans come with a host of hard and soft skills including leadership and teamwork as well as training and education in various roles such as program management, IT, cyber security, human resources, logistics, etc.  The question employers face is how to map the skills honed in the military to corporate needs and how do employers locate these talented military veterans?  You will hear success stories of the Salute and Recruit program and how Datrose is changing the lives of our nation’s Veterans, the impact of the program and how you can leverage the success in your own organization.   Please join us to learn about Changing Lives through Veteran Employment.

Day Three - December 10th

DELIVERING BUSINESS VALUE WITH SUSTAINABLE IMPACT

Kapil Sharma, CEO, Five Splash

At Five Splash, we believe for every action or business there has to be a clearly de?ned purpose. Five Splash was born with the purpose of making youth in and around tier-2/tier-3 cities and nearby rural areas a star, by working to create job opportunities. With sustainable options and long-term job opportunities, it is a win-win for people as well as businesses. 

 

In working with its clients as partners, rather than vendors or providers,  FiveS has been able to provide superior business value while ensuring visible impact on the ground. FiveS, for example, quickly became a strategic partner of one of its European counterparts, growing from being a pure BCP site, into a preferred partner status. By staying focused on business goals, process excellence increased. 



 

 

Day Three - December 10th
 

NEARSHORE IN THE POST COVID WORLD: THE RISE OF DIGITAL TALENT


Anupam Govil, Avasant Partner & Thought Leader 
Rejo Sam, Head of Caribbean, Avasant

Diane Edwards, President, JAMPRO 
Sekou Allen, CEO, InvesTT
Fernando Yitzack Pavon, Labor Markets Specialist (Skills Development), Inter-American Development Bank

 

Nearshore is seeing a rise in demand for digital and technology-enabled services. The region is boosting investments in developing the right talent to grow the sector. This session will showcase global experts and speakers from the Caribbean. They will discuss how the pandemic is impacting the Global Sourcing industry and shifting more work to nearshore locations. What type of innovation is being leveraged to develop digital talent and promote the industry.



 

Day Four - December 11th

THE POWER OF PARTNERING - A WORKSHOP FOR THE IAOP-SRO COMMUNITY

Background: While we are all aware of the need for collaboration and that this is now becoming a business imperative, quite often we don't know how to go about it. Especially in newer areas like Impact Sourcing and in the intersection of the world of managed services and global outsourcing with what is called “good business” or “business with a positive social impact”.

 

Objectives: An interactive session to provide participants a high-level understanding of alliances and partnerships, a set of to-do’s and guidelines as applied to the world of Impact Sourcing. And help increase awareness on partnerships and build the competence on strategic partnerships.

 

Expectations/ Scope:

What you should gain:

  1. Familiarity with commonly used terms, their meanings and implications to you as a buyer or provider of services.
  2. Learn about the life-cycle of a partner. The various stages in the process
  3. Learnings from others like yourself (See results of the PoP Break-out session)
  4. Some simple tools, and check-lists
  5. Interest to learn in future. And some resources for you: ASAP, GISC

 What you should not expect:

  1. To get all the answers in one session
  2. To become a qualified certified alliance professional
     

 



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