"IAOP's OWS is a great opportunity to engage with other providers, advisers, and buyers on issues that matter to all of us who do business across our organizational boundaries. It is the best forum in our industry for a three-dimensional consideration of the key issues that will advance the art of cross-organizational service delivery." ~Stephen Sheahan, IBM





Tech has taken over the way business is done. Robotics are more sophisticated. A.I. and machine learning are driving automation with never-before-seen accuracy. The workforce and the workplace is evolving. Everything from product development to talent and everything in between is affected. Adaptability and agility are critical in order for businesses to remain competitive in the shifting technological culture. It’s simply not logical to bring all these new specialties in-house. This is where IAOP, the Summit and collaborative partnerships come in.

Join IAOP, and hundreds of industry professionals, as we meet again on February 17-19, 2020, at the Renaissance Orlando in Orlando, Florida to talk all things transformation in the world of collaborative partnerships (like outsourcing, shared services, GBS). 

Thank You Global Partners:



The sign-up for the following events, please add them during Summit registration check-out!

February 16
  • 10:30AM - 5:30PM:  OWS2.0 Golf Outing - Click for full details and to reserve your spot.
  • 1:00PM - 5:00PM: COP Standards Workshop  A combination of lecture and group work, participants will use a real-life case study to drill down into the Outsourcing Professional Standards.  
    Fee: Complimentary, but you must reserve your spot!

February 17

  • 6:00AM - 7:30AM: Make a Difference 5k Run/Walk - Kick off your OWS2.0 experience with IAOP’s inaugural 5k Fun Run/Walk! Whether you run, walk or crawl, you’re bound to make some great connections: 5% of proceeds will be donated to Second Harvest Food Bank of Central Florida. Reserve your spot.

  • 3:30PM - 6:00PM: Spark! Speed Networking - experience several one-on-one expertly matched mini meetings based on your questionairre answers. Each meeting is an excellent opportunity to initiate new relationships for a variety of objectives. S facilitator will guide delegates through the event to ensure a positive experience for everyone.
    Fee: Complimentary, but you must reserve your spot.

February 18

  • 8:00PM - 9:30PM: After Hours at Sea World - Mix, mingle and raise a glass as we toast to another year of connecting and learning! Spend the evening with your colleagues and some special animal ambassadors! Reserve your spot.
February 19
  • 12:30PM - 3:30PM: COP Advanced Intensive - This complimentary in-depth annual update is exclusively for COP designation holders attending OWS2.0 and focuses on cutting-edge topics. Current COPs earn points needed to maintain certification. Lunch will be provided at the class.  Fee: Complimentary but you must reserve your spot.



6677 Sea Harbor Drive, Orlando, Florida 32821  |  Phone: +1.407.351.5555

Immerse yourself in luxury at Renaissance Orlando. Their deluxe accommodations and premier location across from SeaWorld® and other famous Orlando attractions inspire unforgettable experiences. Well-appointed guest rooms offer ample space for relaxing and boast thoughtful and comfortable amenities for a sound night's sleep or productive business day.

Four restaurants, a Starbucks and ice cream shop will please all palates. Looking to explore Orlando like a local? Ask their friendly Navigators for tips about hidden gems.

Still need to book a room? Reach out to Amanda Safdar at!


























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