Atlanta Chapter



The Atlanta Chapter held a meeting on November 8, 2018, on the topic of " Top 5 RPA Myths Dispelled | Insights from Everest Group RPA Pinnacle Model Assessment". In this insightful 60-minute session, we uncovered the truth behind these myths and revealed how the best performing organizations are realizing a 50% improvement in operational metrics through RPA implementation, and 30% cost savings on RPA investments.

In this session, we learned:

  • What differentiates RPA Pinnacle Enterprises™ from their peers
  • The implications for RPA adoption in your enterprise
  • How to begin the journey to drive RPA adoption within your organization




Michel Janssen, Chief Research Guru, Everest Group and Sakshi Garg, Practice Director - Global Sourcing, Everest Group


Alan Wolfe, Senior Vice President, Everest Group









  • Diana Sweetwood, Co-chair, Strategy & Operations, Deloitte
  • Mark Latham, Co-Chair, Senior Manager, Director, Sourcing Governance Office, Georgia Technology Authority
  • Darshan P. Kaur, COP, Co-Chair
  • Alan Wolfe, Co-Chair, Senior Vice President of Sales, Everest Group
  • Dina Bingham, Co-Chair, Project Executive, Account Leader, IBM
  • Thomas Helfrich, Co-Chair,  Chief Technology & Innovation Officer, CAI
  • Stephen Sheahan, Co-Chair, Client Solutions Executive, IBM




  • Mike Wilton, Specialist Master, Deloitte
  • Rahul Gupta, Manager, Deloitte




The purpose of the Greater Atlanta Area Chapter is to provide a common, open forum for Outsourcing buyers, suppliers, advisors and academia to share and learn about all aspects of Outsourcing. We will advance the knowledge of all members regarding in-sourcing, ITO and BPO; on-shore, off-shore, and near-shore; from RFI through contract renewal and renegotiation. Our open access and collaborative approach will allow us to identify opportunities and circumstances that we encounter, and share best practices to achieve success and promote innovation.

Meeting Frequency:  Quarterly  Meeting Type:  Face-to-Face, Virtual



  • October 17, 2018 - Robotic & Cognitive Automation: The Art of Possible Playback the Webinar
  • August 15, 2018 - Cybersecurity Today: Meeting the Escalating Challenge  Playback the Video
  • May 16, 2018 - Blockchain for Business -  How this Transformative Technology Works and The Problems It Could Solve  Playback the Webinar
  • March 21, 2018 - Trends in Talent Acquisition   Playback the Webinar
  • Outsourcing in 2017 - Navigating the Political Cross-Currents -  A Global Conversation   Playback the Webinar  
  • February 8th, 2017 - What's Next in Contact Center Solutions
  • November 16, 2016 - In Defense of Outsourcing - Engaging in the Public Conversation, Part 2  Playback the Webinar
  • October 27, 2016 - In Defense of Outsourcing - Engaging in the Public Conversation   Playback the Webinar
  • June 28, 2016 - Domestic Outsourcing – Why It Works   Download the Presentation    Playback the Webinar
  • November 12, 2015 - Tools for Better Managing Your Vendor
  • September 10, 2015 - Robotics Process Automation
  • July 15, 2015 - Use of Third Party Service Integrators in the Management of Multi-Provider Networks
  • February 27, 2015 - Contracting Managed Services for Value
  • November 7, 2014 - Decoding CAMS – Outsourcing implications of the new technologies for companies and their service providers  Download the presentation.
  • August 7, 2014 - Transforming IT Service Delivery  Download the presentation.
  • September 19, 2012 - The Leading Practices for Transition Planning and Execution  Download the presentation.
  • November 21, 2011 - Recruiting, Staffing and Retention in a Call Center Environment"  Download the presentation
  • June 27, 2011 - Latin America…the New Frontier for Outsourcing  Download the presentation.
  • February 7, 2011 - Offshore, Onshore, Nearshore, Captive or Outsourced…How Do You Make a Fully Informed Decision?
  • August 30, 2010 - Rural Sourcing: An Emerging “Hot Spot” for Outsourcing – the United States


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