Governance Chapter



Date: February 13, 2019
Time: 11:00 AM EST

The Georgia Technology Authority (GTA) currently manages the delivery of IT infrastructure services to 85 Executive Branch agencies and managed network services to 1,300 state and local government entities. IT infrastructure services encompass mainframes, servers, service desk, end-user computing, disaster recovery and, security; 14 agencies receive all of these services through GTA, while the remaining agencies may receive two or three of these services. Managed network services include the state’s wide and local area networks, voice, cable and wiring, and conferencing services.

Both categories of services are provided as shared services through a public-private partnership called the Georgia Enterprise Technology Services (GETS) program. A Multisourcing Service Integrator is responsible for coordinating and overseeing the delivery of services by multiple providers. GTA is responsible for service provider oversight and management as well as governance.

Meanwhile, GTA promotes an enterprise approach to technology by establishing statewide IT policies, standards and guidelines based on industry best practices and federal requirements. GTA works closely with the Governor’s Office of Planning and Budget and state agencies to ensure an individual agency’s IT strategy aligns with its overall business strategy and business continuity planning. GTA is involved in managing the state’s portfolio of technology projects to ensure they meet established goals and are completed on schedule and within budget.

Learn how these practices are setting a standard and example for good governance nation-wide.


Moderator: Atul Vashistha, Chairman & CEO, Neo Group

Speakers: Mark Latham, Sourcing Governance Officer, GTA














  • Atul Vashistha, COP, Chairman, Neo Group
  • Joe Wroblewski, Workforce Management - Third Party Governance, Time Warner, Inc
  • Khiv Singh, SVP Marketing, Sapience
  • Vishal Dhar, Chief Marketing Officer, SirionLabs







According to a recent IAOP survey, Governance is the top challenge facing outsourcing professionals today.  Outsourcing Governance is a complicated topic, encompassing a range of issues from performance and change management, to staffing and skills, to metrics and incentives to mindset and culture.

Meeting Frequency:  Quarterly  Meeting Type:  Virtual



  • December 17, 2018 - New Years Resolutions for Vendor Governance Playback the Webinar
  • March 27, 2017 - Third Party Governance and Risk Management – Importance of Due Diligence and Ongoing Monitoring  Lifecycle Phases Playback the Webinar
  • May 19, 2016 - Case Study on Vendor Management & Governance at USAA  Playback the presentation
  • September 23, 2015 - Managed Services Transition Managed Services Transition
  • February 4, 2015 - Governance as a Service Download the presentation - Playback the webinar
  • December 9, 2014 - Governance as a Service   Download the presentation (The Qantas IT Story) - Download the presentation (The Nimble, Agile VMO) - Playback the webinar
  • October 8, 2014 - Health Check & Governance Download the presentation - Playback the webinar
  • August 14, 2014 - Governance for Global Business Services and hybrid delivery Download the presentation - Playback the webinar
  • June 19, 2014 - OCC Regulations   Download the presentation - Playback the webinar
  • April 16, 2014 -  Tools that are used for Outsourcing Governance Download the presentation - Playback the webinar
  • December 11, 2013 - Introducing the IAOP Governance Certification" Download the presentation - Playback the webinar
  • September 24, 2013 - What Does An Effective Supplier Governance Program Look Like?  Download the presentation - Playback the webinar
  • April 18, 2013 - Beyond SLAs: Balanced Scorecard and more   Download the presentation - Playback the webinar
  • February 5, 2013 - Enterprise Supplier Governance – Size and Complexity Do Matter  Download the presentation
  • December 4, 2012 - Vendor Scorecards
  • October 22, 2012 - When SLAs are Green but Customer Satisfaction is Red
  • July 10, 2012 - Multi-Vendor Governance
  • July 25, 2011 - Renegotiation: Threat, or Opportunity?
  • January 12, 2011 - Maximizing the potential of your deal through effective governance
  • November11, 2010 - Remediating troubled outsourcing relationships
  • August 19, 2010 - Top 5" Supplier Relationship Management Terms to Include in Your Outsourcing Agreements - Managing Supplier Relationships to Create Value and  Maximize Results in Outsourcing Transactions 
  • June 8, 2010 - Using Tools to Assist Governance of Outsourcing Relationships
  • Meeting held March 5, 2010 - Thriving Under Pressure - Advice for managing outsourcing relationships during tough economic times
  • August 7, 2009 - Managing Cultural Differences in Offshore Relationships
  • May 20, 2009 - Managing Cultural Differences in Offshore Relationships
  • April 22, 2009 - Managing Cultural Differences in Offshore Relationships.
  • March 9, 2009 - Outsourcing Health Checks:  How to Capture Additional Value Midway Through the Deal
  • January 20, 2009 - Managing Cultural Differences in Offshore Relationships
  • September 4, 2008 - Offshore Governance – Lessons From Experience
  • June 10, 2008 - Making Governance Operational
  • January 23, 2008 – Remediation and Renegotiation
  • November 8, 2007 - Decision-Making Rights & Responsibilities: Beyond the Basics 
  • July 16, 2007  - Effective governance and relationship management

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