PULSE Magazine | IAOP's e-zine takes you deep into outsourcing with the latest ideas, advice, knowledge, and best practices, and turns the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy.
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MOST POPULAR ARTICLES
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Certified Outsourcing Professional® (COP) 
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Reducing the Complexities of Scaling Ecommerce in China 3
View from the C-Suite: Rhonda Vetere, CTO, Estée Lauder Companies, Inc. 4
Show Me the Money 5
C–S–R You Ready? An IAOP Webinar 6
Innovation in Outsourcing: The Case of The Procter & Gamble Company 7
Key Components of an Outsourcing Agreement 8
The State of Tools & Technology in The Outsourcing Industry 9
Socially Responsible Outsourcing: Doing Good While Doing Well 10
The Rise of Legal Services Outsourcing
Cloud Migration | As enterprises and governments move to the cloud, many executives are wrestling with the transition from on premise packaged applications to cloud sed solutions. Getting the approach right goes a long way to ensure a successful transition to the cloud.
Most organizations are already aware of the benefits of switching from ‘on premise’ or packaged software to SAAS (Software as a Service) models. Besides lowering costs, the cloud offers seamless user experience, instant access to new markets and helps build a global customer base. As organizations attempt to transition to cloud or need to upgrade their existing SAAS applications to leverage the new cloud architectures, they come across a number of challenges. More »
Analytics in Healthcare | Presenting an approach that envisages applying machine learning and advanced data analytics to electronic health records and doctor/nurse text notes to predict possible hospital re-admission cases, enabling hospitals to minimize instances of re-admission and avoid punitive levies. More »
Moving from Projects to Products | In this thought paper, we discuss the importance of a product mindset and how that informs decisions across the company by collapsing boundaries and bringing people together from all parts of the company to focus on delivering exceptional products versus serving functions or projects, including the six capability areas necessary to embed a product culture. More »
Effectively Managing Remote Teams | This white paper helps managers with tips and solutions to manage remote teams effectively, creating positive results through productivity and camaraderie. More »
Automate Outsourcing Governance | Large corporations have been using outsourcing as a business transformation tool for decades. Although the service delivery is transferred to the vendor, the accountability remains with the client organization to ensure risks are managed, and the promised value is delivered. This is where Outsourcing Governance teams come into the picture. Organizations have performed outsourcing governance in silos and mostly manually. The outsourcing governance teams are usually understaffed and lack the tools to manage the engagements effectively.
This fragmented and completely manual approach results in significant loss of the value expected from outsourcing engagments. What organizations need is a tool that can automate the outsourcing governance function and help maximize value. More »
2019 Impact Sourcing Webinar | IAOP believes that Impact Sourcing is an important means for the outsourcing industry to contribute to both business and social benefits, as well as to the economic development of regions we source from. Attendees had a front-row seat to a presentation given by our 2019 Global Impact Sourcing Award Winners, including speakers from Intuit, Samasource, RuralShores, and Harambee, who shared the what, how and why of their Impact Sourcing journey and programs. This was followed by a presentation by Sara Enright, Program Director, Global Impact Sourcing Coalition, offering an update on this global effort to advance Impact Sourcing as a business best practice, and advice on how your organization can get started or scale up your Impact Sourcing initiatives in collaboration with peers. More »
Sourcing Digital: 3 Core Viewpoints for Enterprise Buyers | Digital adoption is changing the services marketplace – and procurement and sourcing teams must understand the many implications. With their potential to improve both customers’ and employees’ experiences, digital platforms are quickly becoming today’s lead outsourcing value drivers. In addition to shifting the value proposition, these new platforms are changing the vendor landscape. Behind the buzz around AI, analytic platforms, customer interactions, and RPA is the big question: How should you buy it? In parts and components? Layers and bundles? Whole box? More »
Process Mining – The New Juggernaut Driving Digital Transformation | For decades, organizations have focused on efficiency, leveraging process optimization techniques to achieve it. Today, the focus has moved beyond efficiency to business value generation, and it is with business value in mind that leading organizations frequently review their performance to identify opportunities for change and improvement. Process automation, using technologies such as Robotic Process Automation (RPA) and Artificial Intelligence (AI), is driving the need for process reviews and optimization, in turn fueling demand for process intelligence and insights. Unsurprisingly, more and more organizations are increasingly turning to a related yet different process intelligence technology, called Process Mining (PM). More »
Does your enterprise have the right IoT DNA | Paradign Shifts in Enterprise IoT Adoption.
Enterprise are being impacted along 4 dimensions: namely people, technology, ecosystem and transformative business models as a consequence of IoT adoption. More »