Available Keynote Presentations

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Creating a Competitive Advantage Through Change

Michael F. Corbett, Chairman, IAOP

 

People And Change: Leading Across the Outsourcing Journey

Till Lohmann, PricewaterhouseCoopers

Outsourcing - The Game Changer: Manage it or Accept it

Jagdish Dalal, IAOP

Available Educational Sessions by Track

Track 1 | Top Functions

Dynamic Sourcing - A New Approach to Managing Multi-Function Engagements

S. Lever, T. Kett, D. Plotkin

PA Consulting

Providing Scalability and Flexibility in Outsourcing Contracts – Colliers & H&R Block

R. Etzkorn, Colliers Turley Martin Tucker

M. Latshaw, H&R Block

Changing Realities, Changing Expectations: Results of an HR Outsourcing Effectiveness Study

L. Anderson, Best Buy

C. DeFidelto, R. Zampetti, Towers Perrin

Global Sourcing at CA - Transforming Facilities Management

K. Bell, CA
M. Flynn, Expense Management Solutions

MDeC: An Outsourcing to Malaysia Case Study

B. Varanasi, MDeC

Track 2 | Top Industries

Establishing a Manageable Multi-Party Sourcing Solution in Government

J. Hein, University of Canberra

HTMT and DriveCam: A Client Case Study

R. Anand, HTMT

D. Lurie & J. Harrington, DriveCam

Track 3 | Customer Experiences

The Seven Secrets to Successful Globalization: Creating Shareholder Value and Competitive Differentiation through Global Services

D. Davison, neoIT

Process Owners: The Vital Link to BPO Success

J. Fafian, Arrow Electronics

How Not to Outsource: A Real Life Guide to Successful Outsourcing

D. Mones, McGraw-Hill

 

Track 4 | Provider Experiences

Making the Change to a World-Class Sales Organization

B. Hall, K. Andrews

Pretium Partners

Forecasting and Modeling an Incentive Based Compensation Model for Outsourcing

S. Reynolds, WNS North America

Recompeting Outsourcing Agreements: A Third-Generation of The Outsourcing Contract

M. Dicker & J.F. Poisson
SNC Lavalin-Profac/Nexacor

5 | Impact of Change

Outsourcing Renegotiation: Threat or Opportunity?
D. Ertel, S. Parker Enlow
Vantage Partners

Achieving Predictable Excellence: Integrating Lean Six Sigma with Global Service Sourcing

G. Sinha, Genpact

Developing the Retained Organization
M. Peacock, Archstone Consulting

Professional Staffing Sourcing Guidelines: A Decision Matrix for Evaluating Sourcing Decisions

T. Wilson & J. Bergman

Thomson Legal & Regulatory

How Outsourcing is Impacting Management Styles and Organizational Structure

T. Tunstall, ACS

Effective Transitions: How to Make Them

E. Mills-Diment,

Province of British Columbia

Track 6 | XXX Sourcing

Multi-Vendor Strategies for Business

K. Wright, Cofinity (an Aetna Company)

Moving from BPO to KPO

E. Katz, HOV Services

Global Collaboration in Outsourcing

R. Kenworthy, Wipro Technologies

Managing Outsourcing for Sustainable Value - Addressing the Missing Pieces of the Puzzle

Z. Qureshi, Business Catalyst International