IAOP 2600 South Road, Suite 44-240 Poughkeepsie, NY 12601 Phone : +1.845.452.0600 Fax:  +1.845.452.6988 Web Site:: www.IAOP.org

• Scheduled public course or training delivered via classroom
• Ongoing training delivered online or web-based
• Customized or on-site training delivered via classroom

• Scheduled public course or training delivered via classroom
• Ongoing training delivered online or web-based
• Customized or on-site training delivered via classroom

      The core of IAOP’s corporate and professional development programs is the Outsourcing Professional Standards (OPS). These 10 standard areas span the complete end-to-end outsourcing process and identify more than 100 specific areas of knowledge, experience, and skill individuals need for outsourcing success.  The COP Standards Workshop will highlight the key knowledge areas and capabilities that are more deeply covered in the 3 day COP Master Class.  This one day workshop will touch on all of the COP standards and is helpful to those considering becoming COP certified.  Workshop attendees will learn the basics of what is needed to achieve desired results by understanding the each step of the outsourcing process as described in the Outsourcing Professional Standards.       

                                                                     

• Scheduled public course or training delivered via classroom
• Ongoing training delivered online or web-based
• Customized or on-site training delivered via classroom

 

Accenture Prudential Tower Suite 2300 800 Boulston Street Boston, MA 02199 617-488-5726

Description of Organization

Accenture is one of the world’s leading organizations providing management consulting, technology and outsourcing services, with approximately 281,000 employees; offices and operations in more than 200 cities in 56 countries; and net revenues of $28.6 billion for fiscal 2013.

Our four growth platforms—Accenture Strategy, Accenture Digital, Accenture Technology, Accenture Business Process Outsourcing—are the innovation engines through which we build world-class skills and capabilities; develop knowledge capital; and create, acquire and manage key assets central to the development of integrated services and solutions for our clients.

Approved Courses Offered by this Organization

Course Name: BPO Service Delivery Operations (SDO) Essentials

Course Description

The objective of the BPO SDO Essentials course is to ensure SDO Delivery Management can put into action the right resources, tools and processes to run their operations efficiently and effectively. It also covers the role of SDO Leads and Managers in a contracts lifecycle (Solution Development, Mobilzation and Run) and in developing a mature operation.

 Language: English
Duration of Live Course: 16 hours
Duration of Online Course: 9 hours
Course Contact: Jitka Pouchova
Course Contact Phone: +420.602.756.151
Course Contact Email: jitka.pouchove@accenture.com                         

Course Delivery: onsite training delivered via classroom or online
 

Duke – The Fuqua School of Business Offshoring Research Network R. David Thomas Center Duke University Durham, North Carolina

 

Global Targeting Inc. 500 N. Michigan Ave., Suite 500 Chicago, IL, 60611, USA Phone :312-253-7392 Fax: 312-278-0782 Web Site URL: www.globaltargeting.com

Description of Organization

Global Targeting, Inc. is an advisory firm that helps its clients design and execute strategies that lead to a competitive advantage in their industry, by providing analytics that enable business transformation, that leads to innovative outcomes. We appraise the corporate environment for openness to innovation by providing state-of-the-art analysis and interpretation of the  unique data resulting in a customize training and advisory services for each client.                                              

 

ENOVALE is a trademark for Global Targeting Inc.’s Innovation outcome training. We have established 3 practices powered by and built on our proprietary ENOVALE® Methodology.

– Analytics

– Business Transformation

– Innovation Management

 

We are guided by our philosophy that companies will achieve a competitive advantage when they achieve sustainable innovation success. 

 

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Approved Courses Offered by this Organization

Course Name: Innovation Process Management for Certified Outsourcing Professionals
   

Course Description -Enables COP’s in businesses to lead innovation efforts by providing a solid foundation in innovation process management. The course discusses the reality of innovation (its infrequent and unpredictable nature) and its affect on competitive advantage. Details the ENOVALE™ process; provides sound reasoning why this methodology will achieve innovative outcomes. 

Language: English or Spanish
Duration of Course: 3 days (24 total hours)
Course Contact: Dr. Greg McLaughlin
Course Contact Phone: +954-806-0377
Course Contact Email: drgreg@globaltargeting.com
Course Delivery:  Scheduled public course/training delivered via classroom or long-distance education
Customized or onsite training delivered via classroom or long-distance education

Materials
Chance or Choice: Unlocking Innovation Success (McLaughlin & Caraballo, 2013) CRC Press

 

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ISS World Services 1 Buddingevej 197 2860 Soeborg Phone : +4538170000 Web Site URL:www.issworld.com

Description of Organization

The ISS Group was founded in Copenhagen in 1901 and has grown to become one of the world’s leading Facility Services companies. ISS offers a wide range of services such as: Cleaning, Catering, Security, Property and Support Services as well as Facility Management.

Global revenue amounted to DKK 78.5 billion in 2013 and ISS has more than 520,000 employees and local operations in more than 50 countries across Europe, Asia, North America, Latin America and Pacific, serving thousands of both public and private sector customers.

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Approved Courses Offered by this Organization

Course Name: ISS Business Forum

Course Number: ISS-01               
 

Course Description -One-time ISS Business Forum, November 2014 – Outsourcing Business Forum hosted by ISS and introduction by Peter Anersjerne, CMO, ISS. Includes the ISS perspective on outsourcing in the Danish maret by Martin Gaam Thomsen, Country Manager, ISS Denmark, Trends and developments within outsourcing by Jagdish Dalal, COP, Chief Advisor Thought Leadership, IAOP, and Vested Outsourcing by ate Vitasek, Faculty University of Tennessee.

 

Language: English
Duration of Course: 3 hours
Course Contact: Signe Adamsen
Course Contact Phone: +4538176562 
Course Contact Email: sad@iss.biz
Course Delivery:  Scheduled public training via classroom
 

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ITSqc, LLC 3945 Forbes Ave, #422 Pittsburgh, PA 15213, USA Phone :412-436-5212 Fax: 412-436-5213 Web Site URL: www.itsqc.org

SharedXpertise Media LLC 343 Thornall Street, Suite 515 Edison, NJ 08837 + 1 732-476-6160 (phone) +1 732-476-6155 (fax)

                            

HSPi SpA Via Guido Renni 2/2 Bologna 60125 Italy Telephone: +335 935974 Email: Stefano.aiello@hspi.it Web URL: www.formazionelbs.luiss.it/castalogo/emit

Open Source Development LTD Arquen House, 4-6 Spicer St,Herts AL3 4PQ, United Kingdom. Phone : +44 2035826502/+44 7853886522                                                Fax : +44 1727850940                                             Email: opensd1@gmail.com                 Web Site URL: www.opensd.co.uk

Open Source Development is a consulting and professional training organization set up to provide the latest blended learning teaching to meet the industry expectation in a continuously developing world with higher expectations.

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Approved Courses Offered by this Organization

Course Name: Outsourcing Standards                           Course Number: OS1                             

Course Description
The aim of this course is to enable participants to a critical appraisal of outsourcing standards within business practice. Upon completion of this intensive course the participant will have acquired enough experience and understanding from theories, case studies and a written project.


Language: English, French, Arabic
Duration of Course: 19 hours
Course Contact: Nasser Jamalkhan
Course Contact Phone: +44 2035826502 /+447853886522

Course Contact Email: opensd1@gmail.com                  
Course Delivery:  Scheduled public course or training delivered via classroom, online or onsite workshops.

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Course Name: Managing Risks and Quality Assurance          Course Number: OS2                        

Course Description
The aim of this course is to provide learners with the ability to evaluate the risks in managing outsourcing contracts. There is also an opportunity to learn about the importance of project management in outsourcing, audit and the providers working environment. Upon completion of this intensive course the participant will have acquired enough experience and understanding from theories, case studies and a written project.

Language: English, French, Arabic
Duration of Course: 19 hours
Course Contact: Courtney Isourjers
Course Contact Phone: +44 2035826502/+44 7853886522

Course Contact Email: opensd1@gmail.com              
Course Delivery: Scheduled public course or training delivered via classroom, online or onsite workshops.

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Course Name: Challenges Facing Emerging Outsourcing Destinations
Course Number: OS3            





Course Description 

The aim of this course is to provide learners with an understanding of the challenges and Issues facing Global teams and how to approach them. There will be discussions on managing globally distributed teams, the Economic impact and Corporate Governance. Upon completion of this intensive course the participant will have acquired enough experience and understanding from theories, case studies and a written project.

Language: English, French, Arabic
Duration of Course: 19 hours
Course Contact: Nasser Jamalkhan
Course Contact Phone: +44 2035826502 / +44 7853886522
Course Contact Email: opensd1@gmail.com                
Course Delivery: Scheduled public course or training delivered via classroom, online or onsite workshops.
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Course Name:  Green Supply Chain and Environmental Performance
Course Number: OS4            





Course Description 

In complex global supply chains, the balance of innovation and sustainability is a double
edged sword. Being sustainable demands creativity in business operations, but innovation
also carries the risk of creating unsustainable practices and products.
This course aims to create understanding and implications of sustainable supply chains.  The objectives are :
-       1 Ability to define outsourcing in terms easily understood by individuals at all levels of the organization and by outside stakeholders, including shareholders and the public at-large
-       Ability to understand and create a framework for strategic sourcing outside an organization’s home country and relevant considerations
-       Ability to identify and assess the applicability of various operational standards and certifications such as CMM, eSCM, Six-Sigma, ITIL, TPA, compliance requirements to the organization’s strategic sourcing direction
-       Ability to develop and gain organizational agreement to a sourcing decision matrix that includes addressing critical make versus buy considerations
-       Ability to identify involvement of Certified Outsourcing Family of Professionals in leading and managing outsourcing stage activities
-       Ability to ensure that a well-defined and agreed to process and checklist for development and dissemination of the outsourcing business requirements to potential service providers
-       Ability to identify and evaluate offshore locations and their appropriateness to the sourcing requirement and risk management
-       Ability to forecast future requirements and costs over the outsourcing decision timeframe
-       Ability to negotiate an outsourcing agreement that takes into consideration the interests of all parties
-       Ability to develop a comprehensive transition plan
-       Ability to govern knowledge management processes and tools defined during the strategy phase.
It clarifies the ambiguity of the sustainable approach and a good approach for learners to
audit, measure and improve the performance of their organisation by considering the growing demand of a greener supply chain and being environmentally responsible. Upon completion of this intensive course the participant will have acquired enough experience and understanding from theories, case studies and a written project which satisfies most of the professional skills in the outsourcing industry.

Language: English, French, Arabic
Duration of Course: 19 hours
Course Contact Phone: +44 2035826502 / +44 7853886522 
Course Contact Email: opensd1@gmail.com                
Course Delivery: Scheduled public course or training delivered via classroom, online or onsite workshops.

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Course Name: Challenges Facing Emerging Outsourcing Destinations
Course Number: OS3           
 

Course Description

The aim of this course is to provide learners with an understanding of the challenges and Issues facing Global teams and how to approach them. There will be discussions on managing globally distributed teams, the Economic impact and Corporate Governance. Upon completion of this intensive course the participant will have acquired enough experience and understanding from theories, case studies and a written project.

Language: English, French, Arabic
Duration of Course: 19 hours
Course Contact: Nasser Jamalkhan
Course Contact Phone: +44 2035826502 / +44 7853886522
Course Contact Email: opensd1@gmail.com                
Course Delivery: Scheduled public course or training delivered via classroom, online or onsite workshops.

Description of Organization
The Orange Business Services Large Projects Academy provides specific training about outsourcing and complex projects to employees of the France Telecom group.  Its goal is to help people to understand outsourcing and complex projects, understand the organization and role of Large Projects within France Telecom group, develop skills within our people to improve the quality of our projects and achieve recognized international certifications.
Open to employees of Orange Business Services Large Projects group only.

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Approved Courses Offered by this Organization

Course Name: ACT I – Outsourcing Common Culture in Orange Business Services
Course Number: OBS1

Course Description
Fundamental training that explains the life cycle of a complex or outsourced project.

Language: English, French
Duration of Course:  2 days
Course Contact: Jean-Paul Gruau  – Orange Business Services – Large Projects Training Academy
Course Contact Phone: +33 1 46 46 71 80
Course Contact Email: jeanpaul.gruau@orange-ftgroup.com
Course Delivery:  Combination of e-learning and live workshop
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Course Name: ACT II– Outsourcing Transformation (6 separate modules)
Course Number: OBS2

Course Description
Fundamental training that explains the life cycle of a complex or outsourced project.

Language: English, French
Duration of Course: 2  days
Course Contact: Jean-Paul Gruau  – Orange Business Services – Large Projects Training Academy
Course Contact Phone: +33 1 46 46 71 80
Course Contact Email: jeanpaul.gruau@orange-ftgroup.com
Course Delivery:  Combination of e-learning and live workshop
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Course Name: ACT III–Certification
Course Number: OBS3

           COP Designation Points are 5 per ACT III module      
                      

Course Description
Certification and senior professional development courses.

Language: English, French
Duration of Course: 3 days per module.
Course Contact: Jean-Paul Gruau  – Orange Business Services – Large Projects Training Academy
Course Contact Phone: +33 1 46 46 71 80
Course Contact Email: jeanpaul.gruau@orange-ftgroup.com
Course Delivery:  Live workshop

Description of Organization
Project Management Institute is the world's leading not-for-profit professional membership association for the project, program and portfolio management profession. Founded in 1969, PMI delivers value for more than 2.9 million professionals working in nearly every country in the world through global advocacy, collaboration, education and research. PMI advances careers, improves organizational success and further matures the profession of project management through its globally recognized standards, certifications, resources, tools, academic research, publications, professional development courses, and networking opportunities. As part of the PMI family, Human Systems International (HSI) provides organizational assessment and benchmarking services to leading businesses and government, while ProjectManagement.com and ProjectsAtWork.com create online global communities that deliver more resources, better tools, larger networks and broader perspectives.

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Approved Courses Offered by this Organization

PMI Professional Development Courses may be Face-to-Face, Instructor-led e learning, or On Demand modules. All official PMI Professional Development courses are eligible for COP accreditation points and allotted the following COP designation and recertification points:

COP Designation Points

3 Day PMI Training - 15
2 Day PMI Training - 10
1 Day PMI Training -   5

COP Recertification Points

One CEH for each hour of education content

Language: English
Duration of Course:  Varies 
Course Contact: http://www.pmi.org/learning 
Course Delivery: Face to Face, Instructor led e-learning: e-learning on demand

Description of Organization
APMG-International is a global Examination Institute accredited by The APM Group Ltd, the Official Accreditor of the Office of Government Commerce. Our regional offices are located in Australia, China, Denmark, Germany, the Netherlands, Malaysia, the United States and the United Kingdom. .

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Approved Courses Offered by this Organization

Course Name: Sourcing Governance Foundation

Course Description
The Sourcing Governance Foundation course and exam are qualification requirements for the COS-FP Certification.  It  provides a basic knowledge of what the main concepts of Outsourcing and Sourcing Governance are and how they can be applied. Outsourcing IT services has changed the management context for providing the business with the IT services it needs. Operational control is transferred into management of commercial relationships, contracts and coordination of the services from specialized suppliers. Best practice shows that implementing and operating a Sourcing Governance Function will require staff awareness and understanding of the key principles and concepts of outsourcing and sourcing governance. In this course an interactive approach is used combining lecture, discussion and exercises.

Language: English
Duration of Course:  2 days, plus certifying exam
This course is required for the COS-FP certification from IAOP.
Course Contact: Contact APMG-International for information about accredited trainers providing the course and exam.
Course Delivery:  Both scheduled public course via classroom and customized/onsite training delivered via classroom. For details see the factsheet at: DOWNLOAD the COS-FP Fact Sheet
 

Description of Organization
The Univserity of Missouri-St. Louis is a public metropolitan research university located in Missouri’s most populous economically important region. UMSL provides excellent learning experiences and leadership opportunities to a diverse student body through the university’s outstanding faculty, ranked programs, innovative research and community partnerships. UMSL is the largest (by headcount) university in the St. Louis area and the third largest university in Missouri. UMSL achieved record graduation numbers in 2009 by topping 3,000 degrees for the first time (3,018). Academic Analytics ranked our UMSL Information Systems Faculty sixth among 387 universities in Faculty Scholarly Productivity in 2010.

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Approved Courses Offered by this Organization

Course Name: Management of Global Sourcing of Business IT Services
Course Number: IS-6891                        

Course Description

Largely fostered by the globalization of organizations and spread of the Internet, processing standards, and common software packages, organizations now regularly source business and IT services globally. This course covers topics to help managers source business and IT services from the initiation of a sourcing decision and evaluation process through supplier selection and transition to outsourcing. The course also covers the client and supplier capabilities and contractual and relational governance that are needed to ensure good outsourcing outcomes for both parties. Although the course focuses on global sourcing of IT work because this is the most mature market, the global sourcing of other back office functions including finance, HR, procurement, real estate, legal, and other functions are also covered. Students will also investigate insourcing options such as shared services and captive centers and other emerging sourcing topics such as cloud computing, freelance outsourcing, and rural sourcing.

Language: English
Duration of Course:  40 hours
Course Contact: Dr. Mary Lacity
Course Contact Phone: : +1.314.516.6127
Course Contact Email: mary.lacity@umsl.edu
Course Delivery:  Scheduled public course via classroom

Description of Organization

The Cameron School of Business is part of the University of St. Thomas, a private Catholic university following the Basilian tradition. The university is located in the center of Houston and prides itself on its one-to-one engagement between faculty and students and the academic leadership of our facility. The Cameron School offers these programs- Bachelor of Business Administration (BBA) with majors in Accounting, Finance, General Business and Marketing, Master of Business Administration, Master of Science in Accounting, and a five year combined BBA/MBA. Currently we have about 900 students, of which two-thirds are pursuing their graduate degree.

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Approved Courses Offered by this Organization

Course Name: Sourcing Management                Course Number: MBA-5366                              
 

                            

Course Description

This course addresses issues related to sourcing practices in business organizations. Topics include the challenges of global sourcing as well as the costs, risks, rewards and strategies for making sourcing decisions. Assignments will enhance creative thinking and analysis by requiring students to apply the course material to real-life situations.

Language: English
Duration of Course: 14 weeks (35 hours)
Course Contact: Beena George
Course Contact Phone: +1.713.942.5903
Course Contact Email: georgeb@stthom.edu                       
Course Delivery:  Scheduled public course or training delivered via classroom
 

 Description of Organization

The University of Tennessee Center for Executive Education is a leader in management education and business solutions.  We showcase open enrollment and custom programming in Vested Outsourcing (certification available), Supply Chain Management (certification available), Logistics, Performance-Based Life Cycle Product Support (PBL), Lean Enterprise, Process Improvement and Leadership Development.  We also offer transformational learning experiences through five, high-compression-learning Executive MBA programs that blend intensive residency periods with web-based, distance learning.

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Approved Courses Offered by this Organization

Course Name: Vested Outsourcing

Course Description

Performance-based aproaches turn the traditional approaches to buying outsourced services on their head - and buy results instead of activities.  This course is based on findings from a recent year-long study of how progressive commercial companies are applying performance-based sourcing as a key way to  improve supplier performance at a lower price.

Language: English