Carnegie Mellon University has issued an exclusive license to a new spin-off firm, ITSqc, LLC, to continue and extend work begun at the university to establish best-practice models and certification procedures for the global sourcing of information technology-based services.
Since its inception in 2000, the Information Technology Services Qualification Center (ITSqc) has established standards for companies that provide services such as IT operations, applications development and management, back-office operations, engineering design, payroll and telemarketing support, as well as for companies that purchase those services. Its eSourcing Capability Models — one for service providers and one for client organizations — provide a means to evaluate and improve service delivery, reduce risks and assess the value of the services. A research consortium that included major IT sourcing firms, clients and advisors have played a key role in developing and implementing the best-practice models.
Certification by the ITSqc has become a means for many providers, such as IBM's Global Delivery Centers in Brazil and Argentina and Infosys BPO in India, to demonstrate their capabilities to key clients. IAOP and ITSqc LLC. collaborate in many ways, including:
- Co-brand and promote each other's programs and products wherever possible
- Endorse and promote eSCM Capability Model publications from Van Haren Publishing
- Document mapping between Outsourcing Professional Standards (OPS) and eSCM Models, and including the mapping in both the Outsourcing Professional Body of Knowledge (OPBOK) and eSCM books
- Review and strengthen OPS and validate the value of professional certifications
- Develop joint research, industry benchmarking, and other activities that support and validate each other's certifications and the global outsourcing community