Four IAOP Corporate Members Win Top Honors for Collaborative Partnerships


Avasant, Colliers, Foundever, and Raya CX have forged relationships with their clients that go beyond traditional purchasing deals. These partnerships have fostered exceptional synergies and innovation, resulting in significant mutual business value.

For their collaborative approach to solving problems and the exceptional outcomes achieved through these relationships, these IAOP corporate members were recognized with the 2023 Excellence in Strategic Partnerships award. Among 12 outstanding providers honored, they were selected based on completing an optional section of the Global Outsourcing 100 application.

Avasant worked closely with UCLA to increase acceptance rates while Colliers and BAE Systems collaborated to relocate BAE's campus in Austin, Texas. Foundever provides various managed services to help CallMiner meet its clients’ needs and RAYA CX partnered with the British Council to improve customer satisfaction ratings.

IAOP corporate members recognized this year are: (Read their success stories in Part II of this story)

Also winning the award were:

  • BairesDev with a renewable energy industry company
  • GlowTouch with ON24
  • Sigma Software with UA Tech Network
  • Softengi with Microtechnix
  • Edvantis with Doc Cirrus
  • Quatrro with a large Midwest nonprofit
  • Qulix with Reiffeisen Bank Aval

Here’s what the corporate member award winners had to say about earning this recognition:

“It is such an honor to receive the 2023 Excellence in Strategic Partnerships recognition. Our commitment to the customer experience industry is rooted in collaboration, and our strategic partnerships play a huge role in our business. To be recognized by an organization as important as IAOP is a true testament to our hard work. I’m incredibly proud of the team and look forward to more successes like this in the future.” - Diluckshnie Jayawardena, Head of Customer Success, Analytics, Foundever

“Avasant is honored to have been awarded IAOP’s Excellence in Strategic Partnerships for yet another year. Our innovative solutions have earned us accolades and recognition within the industry. We have consistently been recognized by IAOP for the past four years for Excellence in Strategic Partnerships and 14 consecutive years as one of the World's Best Outsourcing Advisors. This is a testament to our firm's dedication, hard work, and creativity. We look forward to a continued journey of innovation and success.” – Kevin Parikh, CEO & Chairman, Avasant

“We are proud to be recognized for the success of our collaboration with BAE Systems. This acknowledgment by IAOP speaks volumes about our ability to be nimble, think differently, and work with clients to execute highly complex strategies. We are thankful to help BAE Systems grow their business, brand, and talent in Austin, Texas.” 

– Scott Nelson, CEO, Occupier Services, Global at Colliers

“We at the British Council believe in the importance of quality service and Raya CX has been an excellent partner in this endeavor. They have not only afforded us very high levels of professionalism, flexibility, and creativity but also provided outstanding customer support.”
– Eslam Elgendy, Contact Centre Vendor Operations Manager MENA, British Council

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