Before 2020, rapid technological advances, changing workforce demographics, and evolving customer expectations were already shaping work and the modern workplace. COVID-19 accelerated this momentum, causing organizations to relook at their workforce and the mechanics of work and the workplace.

Everest Group and Talent Solutions have collaborated to undertake the Future of Work research, leveraging existing intellectual property and data from a survey of 200 senior HR leaders across geographies, industries, and organization sizes. In particular, we examine the three key questions confronting the workforce and workplace mechanics: where will the work be done, who will do the work, and how will the work be done?