Six Impact Sourcing Lessons from a Global BPO Provider

What if you could deliver value to clients, drive profitability, and transform lives? Our experiences in building a BPO delivery centre that functions as an Impact Sourcing Hub in Kenya shows that social impact, value and profitability can co-exist and be mutually beneficial.

One million people enter the Kenyan workforce annually¹, with youth (18–34-year-olds) having the highest unemployment rate of any age group at nearly 67%¹. However, expansion of employment opportunities has not kept pace with the rapidly expanding working age population². In short, there are fewer jobs being added to the formal economy each year than people entering the workforce, and this scarcity of formal job opportunities means that far too many capable, young Kenyans live without the prospect of landing decent work and building good lives for themselves and their families.

A decade ago, we intentionally set out to create better opportunities for Kenyans, launching our Kenya Impact Sourcing Hub in 2014. In the time we’ve been operational, we’ve witnessed first-hand the benefits that Impact Sourcing brings. Recently, we explored our thoughts on establishing our Impact Sourcing Hub in Kenya , and would like to share some quick takeaways from our perspective as a global BPO provider…

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