India's Global Capability Centers (GCCs) rose to prominence in the 1990s and have since evolved into a USD 46.0 billion market with over 1600 centers and 1.66 million professionals in FY 2023. Zinnov's Maturity Framework categorizes their growth through four stages: Outpost, Satellite, Portfolio Hub, and Transformation Hub. Effective governance remains pivotal, with a vigilant stance against risks, both internal and in customer interactions. Collaborative succession planning is replacing hero-centric models to ensure leadership transitions. Redefined value metrics prioritize adaptability and innovation. This journey toward GCC excellence revolves around harmonizing governance, leadership development, and value creation for enduring growth and transformation.
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