Rise of IT Services Specialists Delivering on the Service Contextualization
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By: Everest Group


As enterprises ramp up their digital transformation initiatives, the strategic sourcing function faces the challenging task of establishing and orchestrating an IT services vendor portfolio that can help these companies fulfill their business objectives. This digital age sourcing model requires co-existence of distinct IT service provider roles to help enterprises balance multi-fold objectives such as risk management, modernization, and building capabilities across change, manage, and run initiatives. The underlying principle of this framework is that deriving business value from IT requires enterprises to have access to best-of-breed capabilities across a broad set of themes. As part of this shift, there is a need to look at the specialist ecosystem.

In this viewpoint, we highlight why specialists are important and how an increasing number of enterprises have realized the need for technological, functional/methodological, and industrial expertise to add value to business and technology transformation initiatives. We also cover the challenges associated with specialists that enterprises need to be aware of and provide a checklist of key metrics for evaluating and identifying the right specialist.

This report looks at:

  • Need for evolved sourcing models
  • Growing relevance of specialists
  • Need to identify the right specialist
  • Assessment of specialists – checklist

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