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http://www.alsbridge.com/

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Chamber of BPO&IT ANDI - Colombia

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Company Profile - ISS World Services A/S
Company:ISS World Services A/S
Address:Buddingevej 197
Soeborg
2860
Denmark
Contact:Anders Hansen
Phone:+4538170000
Email:agh@iss.biz
Company Description
ISS is all about providing service. We have delivered service for over 110 years and today we cover more than 50 countries worldwide. We clean, cook and provide care – serving more than 200,000 public and private-sector customers every day. Our focus is on how we can add to the success of our customers. ISS is built on the basic insight that for most companies facility management, cleaning, property, catering, security and support services do not form a core part of their business processes. At ISS, we have made these services our core business. ISS’ service offerings are constantly being developed to meet customer needs. In recent years our customers have realised the benefit of having fewer suppliers taking care of their facilities. In response, we have expanded our service offering and developed a full range of services, including our integrated facility services (IFS) concept. This gives customers a single point of contact and only one company delivering all facility services. This is not only convenient for customers, IFS is also more flexible and efficient while providing customers with a consistent delivery model across all operations – locally or across borders.
Types of Clients
ISS’ service offerings are increasingly tailored to specific customer segments in order to address these customers’ explicit needs in order to provide added value to our customers. ISS focuses on promoting a strong and uniform commercial culture through deployment of a commercial strategy methodology and to leverage its platform towards selected customer segments. The Business Services & IT, Public Administration and Healthcare segments are among our most important and largest customer segments, and we focus on developing service solutions for these segments. Simultaneously, we focus on service delivery to the public sector, which includes both the Public Administration segment as well as part of the revenue from Healthcare, Transportation & Infrastructure and Energy & Resources. The industries we serve consist of: Business Services & IT Industry & Manufacturing Public Administration Healthcare Transportation & Infrastructure Retail & Wholesale Energy & Resources Hotels, Leisure & Entertainment Food & Beverage Pharmaceuticals Other
Types of Relationships
The partnerships that ISS forms with clients pushes the traditional boundaries within the facility management industry, transforming the way we support our customers in succeeded in their business. Typically, a number of partnership principles are agreed that will guide the account team to create full transparency and complete visibility of the services as they are delivered, helping our customers and ourselves to optimise the service delivery, and promote continuous service improvement. ISS has built a global platform from which we integrate and self-deliver a complete set of facility services like facility management, catering, property, cleaning, security and support services across the globe. This offering is particularly relevant for truly global customers looking for consistent and transparent service delivery in many countries.
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