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 Knowledge Center Lead Articles Public Article Public Article     Associate Membership Required Associate Membership Required     Professional Membership Required Professional Membership Required

 Associate Membership Required Social Responsibility Trends and Perceptions in Global IT Outsourcing This presentation will examine some of the social responsibility issues in outsourcing and suggest how organizations can take a more socially responsible approach to outsourcing.  More »

 Public Article Contracting for GBS and BPO – what have we learned so far? How to unlock the total value and full potential of the GBS Outsourcing.  More »

 Professional Membership Required Socially Responsible Outsourcing: a Legal Perspective Social responsibility – is it really a legal issue? Are there any legal requirements to be socially responsible? What does this have to do with outsourcing contracts?  More »

 Associate Membership Required How Can ‘For Profits’ Engage in Impact Sourcing?: ‘Turning Adversity into Opportunity’ Impact sourcing and for-profit outsourcing.  More »

 Public Article Industry Trends in HR Technology and Service Delivery Stacey Cadigan, Director from ISG shared key findings from their second annual Industry Trends in Human Resources Technology and Service Delivery Survey. The discussion explored the changing landscape of HR technology and HR service delivery. It highlighted prevalent information around investments in new HR technologies, factors driving HR technology selection, and the impact of HR SaaS technologies. It also reviewed trends in the use of HR shared services and HR outsourcing to achieve service delivery excellence.  More »

 Professional Membership Required OWS16 Presentations Presentations from OWS16.  More »

 Professional Membership Required How Sourcing Professionals can Lead from the Front and Proactively Create Value (Podcast) Be More than an Order Taker.  More »

 Associate Membership Required PULSE: The Magazine Driven By & For the Outsourcing Professional - Current Issue IAOP's e-zine takes you deep into outsourcing with the latest ideas, advice, knowledge, and best practices, and turns the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy.  More »

 Associate Membership Required State of the Industry: IAOP’s Annual Member Survey As the leading organization for the outsourcing profession, IAOP has been conducting a “state of the industry survey” for the past 7 years. This is the seventh survey conducted for the world Summit and second year of partnership with ISG.  More »

 Public Article Leading with Innovation: How to Future-Proof Yourself, Fearlessly Innovate, and Succeed in the New Normal Innovate within your industry. Disrupt yourself before your competition does.  More »

 Professional Membership Required Rapid Idea Incubation and Innovation: Fueling the Shift to As-a-Service in Operations Design Thinking Data & Analytics Co-Innovation  More »

 Professional Membership Required Flexible Office Solutions: Outsource Your Work Space Serviced offices are both traditional and new.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (Version 10): The Standards This publication is an extract of the OPBOK showing The Standards.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (OPBOK) A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success.  More »

Public Article Certified Outsourcing Professional® (COP) The COP designation distinguishes individuals as leaders in the field of outsourcing. It powerfully demonstrates that they possess the experience and knowledge required to design, implement, and manage outsourcing initiatives that have a high probability of achieving an organization’s intended outcomes. This professional designation, which focuses on the management process of outsourcing itself, is equally valuable to individuals working as customers, providers, or advisors. It promotes an environment where all of the parties to an outsourcing business relationship have a common and shared professional knowledge, approach and commitment to mutual success.  More »

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