PULSE Magazine | IAOP's e-zine takes you deep into outsourcing with the latest ideas, advice, knowledge, and best practices, and turns the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy.
More »
MOST POPULAR ARTICLES
1
Certified Outsourcing Professional® (COP) 2
View from the C-Suite: Rhonda Vetere, CTO, Estée Lauder Companies, Inc. 3
Reducing the Complexities of Scaling Ecommerce in China 4
Show Me the Money 5
C–S–R You Ready? An IAOP Webinar 6
Innovation in Outsourcing: The Case of The Procter & Gamble Company 7
Key Components of an Outsourcing Agreement 8
The State of Tools & Technology in The Outsourcing Industry 9
Socially Responsible Outsourcing: Doing Good While Doing Well 10
The Rise of Legal Services Outsourcing
Automate Outsourcing Governance | Large corporations have been using outsourcing as a business transformation tool for decades. Although the service delivery is transferred to the vendor, the accountability remains with the client organization to ensure risks are managed, and the promised value is delivered. This is where Outsourcing Governance teams come into the picture. Organizations have performed outsourcing governance in silos and mostly manually. The outsourcing governance teams are usually understaffed and lack the tools to manage the engagements effectively.
This fragmented and completely manual approach results in significant loss of the value expected from outsourcing engagments. What organizations need is a tool that can automate the outsourcing governance function and help maximize value. More »
2019 Impact Sourcing Webinar | IAOP believes that Impact Sourcing is an important means for the outsourcing industry to contribute to both business and social benefits, as well as to the economic development of regions we source from. Attendees had a front-row seat to a presentation given by our 2019 Global Impact Sourcing Award Winners, including speakers from Intuit, Samasource, RuralShores, and Harambee, who shared the what, how and why of their Impact Sourcing journey and programs. This was followed by a presentation by Sara Enright, Program Director, Global Impact Sourcing Coalition, offering an update on this global effort to advance Impact Sourcing as a business best practice, and advice on how your organization can get started or scale up your Impact Sourcing initiatives in collaboration with peers. More »
Sourcing Digital: 3 Core Viewpoints for Enterprise Buyers | Digital adoption is changing the services marketplace – and procurement and sourcing teams must understand the many implications. With their potential to improve both customers’ and employees’ experiences, digital platforms are quickly becoming today’s lead outsourcing value drivers. In addition to shifting the value proposition, these new platforms are changing the vendor landscape. Behind the buzz around AI, analytic platforms, customer interactions, and RPA is the big question: How should you buy it? In parts and components? Layers and bundles? Whole box? More »
Process Mining – The New Juggernaut Driving Digital Transformation | For decades, organizations have focused on efficiency, leveraging process optimization techniques to achieve it. Today, the focus has moved beyond efficiency to business value generation, and it is with business value in mind that leading organizations frequently review their performance to identify opportunities for change and improvement. Process automation, using technologies such as Robotic Process Automation (RPA) and Artificial Intelligence (AI), is driving the need for process reviews and optimization, in turn fueling demand for process intelligence and insights. Unsurprisingly, more and more organizations are increasingly turning to a related yet different process intelligence technology, called Process Mining (PM). More »
Does your enterprise have the right IoT DNA | Paradign Shifts in Enterprise IoT Adoption.
Enterprise are being impacted along 4 dimensions: namely people, technology, ecosystem and transformative business models as a consequence of IoT adoption. More »
Rethinking your global engineering strategy | What is Global Engineering 2.0?
The strategic and systematic approach that enables the rebalancing of an organization's R&D footprint to support the business objectives while enabling the organization to invest in new areas. More »
Global Engineering 2.0 | What do the likes of GE, 3M, Pepisco, IBM, Boeing, and P&G have in common?
These companies are among the coveted 50 that have been featured in all editions of Fortune 500 (1955-till date). We examined the patterns that are consistent across these companies, and one key factor that emerged clearly was their razor-sharp focus on continuous innovation.
It’s no surprise then that innovation is a key corporate agenda and many global companies are spending as much as 15% of their revenues on innovation. Despite innovation being a significant organization priority, a key challenge remains: ensuring that R&D organizations are not flying blind and are structured in line with the company’s business goals, given the complex business environment they operate in.
More »
Is Your Shared Services Strategy Future Ready? 5 Differentiating Talent Capabilities | As the accelerating pace of technology disruption impacts every area of the business, it’s vital for in-house delivery centers to get their talent strategies right. Some delivery centers are ahead of the curve, adapting with these changes and even assisting their parent organizations to adjust to the changing talent model. This content will help senior enterprise executives to understand how different elements of their talent strategy can enhance their delivery centers’ future readiness. More »
Is It Time to Outsource Direct Spend Categories | Procurement, once considered a back-office function, has seen a lot of changes in the last couple of years, with enterprises centralizing and streamlining entire processes, adopting strategic and collaborative approaches with suppliers, and outsourcing to leverage third-party expertise. However, most of these changes are focused on indirect procurement. The direct spend space has seen fewer changes due to enterprise reluctance to outsource a core function, and, therefore, remains riddled with inefficiencies, resulting in huge areas of untapped opportunity. This is where third-party technology and process expertise can help, by mitigating these concerns and guiding enterprises on a transformation journey to innovate direct spend management.
This paper explores the intrinsic differences between direct and indirect procurement and discusses challenges in direct spend management. It highlights the benefits of tapping into external expertise, as well as current adoption drivers. Finally, it discusses the key issues for CPOs to consider when planning to outsource direct spend. More »