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http://www.theshelbygroup.com/

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Risk Monitoring |Governance |Advisory

Risk Monitoring |Governance |Advisory

Softtek

Softtek

#1 Ranked Customer Experience Management Provider

#1 Ranked Customer Experience Management Provider

Chamber of BPO&IT ANDI - Colombia

Chamber of BPO&IT ANDI - Colombia

Applying Thought

Applying Thought

 
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 Knowledge Center Lead Articles Public Article Public Article     Associate Membership Required Associate Membership Required     Professional Membership Required Professional Membership Required

 Professional Membership Required OWS16 Presentations Presentations from OWS16.  More »

 Professional Membership Required How Sourcing Professionals can Lead from the Front and Proactively Create Value (Podcast) Be More than an Order Taker.  More »

 Associate Membership Required PULSE: The Magazine Driven By & For the Outsourcing Professional - Current Issue IAOP's e-zine takes you deep into outsourcing with the latest ideas, advice, knowledge, and best practices, and turns the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy.  More »

 Associate Membership Required State of the Industry: IAOP’s Annual Member Survey As the leading organization for the outsourcing profession, IAOP has been conducting a “state of the industry survey” for the past 7 years. This is the seventh survey conducted for the world Summit and second year of partnership with ISG.  More »

 Professional Membership Required Leading with Innovation: How to Future-Proof Yourself, Fearlessly Innovate, and Succeed in the New Normal Innovate within your industry. Disrupt yourself before your competition does.  More »

 Professional Membership Required Rapid Idea Incubation and Innovation: Fueling the Shift to As-a-Service in Operations Design Thinking Data & Analytics Co-Innovation  More »

 Professional Membership Required Flexible Office Solutions: Outsource Your Work Space Serviced offices are both traditional and new.  More »

 Professional Membership Required The Year of Living Dangerously: Six Outsourcings in Twelve Months – Lessons Learned Ten lessons for parties about to negotiate an outsourcing transaction.  More »

 Professional Membership Required Lessons in Outsourcing from the Public Sector How is public sector outsourcing unique?  More »

 Professional Membership Required How to Use Partnership and Collaboration to Innovate our Customer’s Experiences Years One through Five and beyond, Humana and Xerox use partnership and collaboration to innovate the customer experience.  More »

 Professional Membership Required Why Olive and Whiskey Do Not Mix? Finding Suppliers with the Right Cultural Fit Become a ‘customer of choice’ for your suppliers by leveraging your organization’s distinct culture.  More »

 Professional Membership Required Conquering Complexity in a Multi-Sourced Ecosystem What are the current complexity challenges and how to conquer them.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (Version 10): The Standards This publication is an extract of the OPBOK showing The Standards.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (OPBOK) A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success.  More »

Public Article Certified Outsourcing Professional® (COP) The COP designation distinguishes individuals as leaders in the field of outsourcing. It powerfully demonstrates that they possess the experience and knowledge required to design, implement, and manage outsourcing initiatives that have a high probability of achieving an organization’s intended outcomes. This professional designation, which focuses on the management process of outsourcing itself, is equally valuable to individuals working as customers, providers, or advisors. It promotes an environment where all of the parties to an outsourcing business relationship have a common and shared professional knowledge, approach and commitment to mutual success.  More »

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