Only a minority of organizations are deploying digitally augmented workforce with multiple use cases adopted at a larger scale across business units, functions, or geographies. Organizations need to overcome a range of business, governance, technology, talent, and change management-related challenges to drive intelligent automation at scale. This requires a fundamental modification of approach to reimagine the organization, think strategically about change, and recognize the significant opportunity to be gained by operating differently. The importance of a digitally augmented workforce is especially relevant in the WFH context triggered by COVID 19. In this webinar, HFS and Capgemini spoke on strategies for creating an effective digitally augmented workforce at scale, with an emphasis on striking a balance between the required components of people, processes, and digital technologies.
Additional Resorce: Updated Slide Deck
© 2021 IAOP® All Rights Reserved. IAOP, Certified Outsourcing
Professionals®, The Outsourcing World Summit® and The Global
Outsourcing 100® are registered trademarks of IAOP.