When the global COVID-19 pandemic struck, businesses scrambled to shift employees from traditional office settings to remote workplace models. When the dust settled, businesses found numerous gaps in existing service delivery capabilities. The result: sub-optimal work environments characterized by inefficiencies, sapped productivity and risk.
Today, as we evolve towards an uncertain “New Normal,” businesses must improve the quality and security of the remote work experience. But equipping people to work from home isn’t enough. For the long term, service delivery models must be agile, flexible and responsive, and capable of addressing uncertainty and rapidly changing business requirements.
This webinar will examine ongoing service delivery challenges posed by the COVID-19 pandemic, as well as how businesses can best prepare to address future workplace requirements. Specific topics will include:
- Online and onsite support
- Lifecycle support
- Security fundamentals
- Mobile device management