A diversified enterprise with interests in healthcare technology and insurance services - faced a challenge and an opportunity. They needed to accelerate product development and leverage vendor capabilities to benefit from industry trends such as automation and other innovative developments, while also reducing operating costs and moving employees to higher value work.

One of the main issues was to harmonize the method and use of IT service providers across different companies within the group. One company had undertaken a formal outsourcing program using two different partners. The other company used several different resource and staffing agencies to access expertise as needed. 

Both companies had a different approach to outsourcing, and neither were optimally managing their IT workforce.