Multiple forces are driving unprecedented disruption of existing service delivery locations, including disruptive technologies, intensifying competition for talent, evolving customer preferences, pressure on growth and margins, and geopolitical and macroeconomic uncertainties. In the face of these challenges, enterprises are significantly transforming their service delivery organizations – a critical part of which is their delivery locations portfolio strategies.

During this interactive session, industry peers and Everest Group experts covered top strategic trends shaping global delivery locations strategies. Attendees also heard first-hand perspectives from senior industry practitioners on key likely disruptions (e.g., automation, platforms, agile) for service delivery portfolios expected in the next 2-3 years, and how they plan to tackle these challenges to ensure survival and sharpen competitive advantage.

The 60-minute session, also addressed the following:

How have large enterprises reoriented their portfolio strategies more intentionally and used design principles to address challenges brought about by change? What have been their experiences, challenges, and lessons in this journey?

What disruptions are likely to impact locations portfolio strategies in the next 2-3 years, and how are enterprises planning to tackle them?