IAOP - Shawn Test

ATLANTA

ATLANTA
Atlanta Chapter - The November 7th, 2014 chapter meeting, co-chaired by Deloitte, Rural Sourcing, KellyOCG, and Georgia Technical Authority focused on the topic of "Decoding CAMS – Outsourcing implications of the new technologies for companies and their service providers" Download the presentation ……………………………………………………… Atlanta Chapter - The August 7th, 2014 chapter meeting, co-chaired by Deloitte, Rural Sourcing,KellyOCG, Georgia Technical Authority and NeoGroup focused on the topic of "Transforming IT Service Delivery." Download the presentation ……………………………………………………… Atlanta Chapter - The September 19th, 2012 chapter meeting, chaired by Deloitte, IBM, and Rural Sourcing focused on the topic of "The Leading Practices for Transition Planning and Execution" Download the presentation Playback the webinar ……………………………………………………… Atlanta Chapter- The November 11th, 2011 webinar, chaired by Firstsource, Assurant, Deloitte, M-Core and Wells Fargo focused on the topic of "Recruiting, Staffing and Retention in a Call Center Environment" Download the presentation ……………………………………………………… Atlanta Chapter - The June 27th, 2011 chapter meeting, chaired by Firstsource, Deloitte and Assurant discussed that topic of "Latin America…the New Frontier for Outsourcing." Download the presentation ……………………………………………………… AUSTRALIA AUSTRALIA
Australia Chapter - The March 14th, 2012 chapter meeting, chaired by Rio Tinto focused on the topics of "Services Globalisation in Australia – Trends and Perspectives" and "Business Improvement and Cost Reduction through Transformational Outsourcing" Download the presentation (IAOP World Summit Overview) Download the presentation (Business Improvement and Cost Reduction...) Download the presentation (Services Globalization in Australia...) ……………………………………………………… Australia Chapter - The April 9th, 2008 chapter meeting focused on “The IT Sourcing Journey” and “Managing Outsourcing for Sustainable Value – Addressing the missing pieces of the Puzzle.” Download the presentation …………………………………………………………
BEIJING
Beijing Chapter - The May 29th, 2013 chapter meeting,chaired by Microsoft and Deloitte Consulting focused on the topic of “Deloitte Consulting’s 2013 Contact Center Survey Results” Download the presentation (Cloud and China ... in Chinese) Download the presentation (Trends and Forecast ... in Chinese) Download the presentation (China Talent Training ... in Chinese) ……………………………………………………… China - Beijing – The January 8, 2009 chapter meeting chaired bv Walter Fang of Neusoft Corporation, focused on the topic of “The Current Recession and its Impact on Outsourcing: What China Needs to Rapidly Develop Outsourcing Talents Today.” Download the presentation ………………………………………………………… China-Beijing - The June 17th, 2008 chapter meeting chaired by Walter Fang of Neusoft Group Ltd, and Michael F. Corbett, Chairman of IAOP, focused on the topic of “Insights on Chinas Outsourcing Future” & “Establishing the Outsourcing Profession in China to Accelerate China’s Growth in Service Outsourcing.” Download the presentation …………………………………………………………
BRUSSELS
Brussels Chapter - The June 4th, 2013 chapter meeting,chaired by Quint Wellington Redwood, Vodafone - Libertel The Netherlands and LivIT focused on the topic of *The Strategic Importance of* *Innovation & Transformation in Sourcing* Download the presentation (Digital Transformation...) ……………………………………………………… Brussels Chapter - The March 18th, 2013 virtual meeting, chaired by Quint Wellington Redwood, Vodafone - Libertel The Netherlands and LivIT focused on the topic of "IAOP Outsourcing World Summit Review" Download the presentation ……………………………………………………… Brussels Chapter - The June 14th, 2012 chapter meeting, chaired by Quint Wellington Redwood,Vodafone - Libertel The Netherlands and LivIT focused on the topic of "Generating Value with Sourcing" Download the presentation (Generating Value through Sourcing) Download the presentation (Building a Successful Relationship) Download the presentation (Outsourcing & Culture...) ………………………………………………………
CANADA (TORONTO)
Canada (Toronto) Chapter - The April 19th, 2012 chapter meeting, chaired by Fasken Martineau DuMoullin LLP, Manulife, CGI, Ryerson University and Xchanging focused on the topic of Strategic CSR Download the presentation ……………………………………………………… Canada (Toronto) Chapter – The June 2nd, 2010 chapter meeting chaired by Lisa Abe of Fasken Martineau DuMoullin LLP focused on the topic of “One of These Things is Not Like the Others: Special Issues in Collaborative Sourcing.” Download the presentation ………………………………………………………… Canada (Toronto) Chapter – The May 25th, 2009 chapter meeting chaired by Lisa Abe of Fasken Martineau DuMoullin LLP focused on the topic of “Outsourcing Strategies to Create Opportunities in the Current Economy.” Download the presentation ………………………………………………………… Canada (Toronto) Chapter – The October 22nd, 2008 chapter meeting chaired by Fasken Martineau DuMoulin LLP focused on the topic of “Keeping yourself covered: Insurance issues in Outsourcing Transactions.” Download the presentation ………………………………………………………… Canada (Toronto) Chapter - The March 28th, 2008 chapter meeting focused on the topic of “The Impact of Insolvency on Outsourcing Transactions.” Download the presentation …………………………………………………………
CENTRAL AMERICA
Governance Chapter - Central America Chapter – The August 7th, 2009 webinar, chaired by Vantage Partners and Central America Chapter hosted by Chris Disher & Associates focused on the topic of “Managing Cultural Differences in Offshore Relationships.” Playback the webinar Download the slides ………………………………………………………… Central America – The April 23-24th, 2009 meeting focused on the topic of “Outsourcing & Offshoring in Guatemala.” Download the presentation ………………………………………………………… Central America – The September 11th, 2008 inaugural chapter meeting focused on the topic of “Global Sourcing – A Key Business Strategy” and “Human Capital in Central America.” Download the presentation …………………………………………………………
CHICAGO
Chicago Chapter - The July 17th, 2014 chapter meeting, co-chaired by Kirkland & Ellis LLP, Accenture, Deloitte Consulting, DePaul University, Northern Trust and Abbvie focused on the topics "Effective and Efficient Contracting Process" and "Doing Business in Areas with Increased Geopolitical Risk" Download the presentation Download the presentation Download the presentation ……………………………………………………… Chicago Chapter - The July 25th, 2013 chapter meeting, chaired by Kirkland & Ellis LLP, Accenture, Deloitte, DePaul University and Northern Trust focused on the topic of Valuation and Monetization (IPO or M&A) Environment. Download the presentation ……………………………………………………… Chicago Chapter - The April 18th, 2013 chapter meeting, chaired by Kirkland & Ellis LLP, Deloitte, DePaul University and Northern Trust, was held in conjunction with the IAOP Goverance Chapter, chaired by Neo Group, Applied Materials, Blue Shield of California, and Boston Scientific focused on the topic of Beyond SLAs: Balanced Scorecard and more. Download the presentation Playback the webinar ……………………………………………………… Chicago Chapter - The January 31st, 2013 chapter meeting, chaired by Kirkland & Ellis LLP, Deloitte, DePaul University and Northern Trust focused on the topic of "How to Help Ensure a Successful Outsourcing Transition" Download the presentation ……………………………………………………… Chicago Chapter - The March 8th, 2012 chapter meeting, chaired by Kirkland & Ellis LLP,Cognizant, Deloitte and Northern Trust, was held in conjunction with the Global Human Capital chapter, chaired by Accenture, Deloitte and Johnson & Johnson Group. This meeting focused on the topic of "Maximizing Outsourcing Relationships from a Human Capital Perspective" Download the presentation ……………………………………………………… Chicago Chapter - The July 21st, 2011 chapter meeting, chaired by Kirkland & Ellis LLP, Kraft Foods and Northern Trust focused on the topics of “Managing the Risk of Stagnation and Regression in Outsourcing” and “Getting a Grip on Governance” Download the presentation ……………………………………………………… Chicago Chapter - The April 28th, 2011meeting of the Chicago Chapter, chaired by Kirkland & Ellis LLP, Kraft Foods and Northern Trust focused on the topic of “Offshoring Benefits and Advantage, Still the Same in 2011 as they were in 2001?” Download the presentation ……………………………………………………… Chicago Chapter – The January 27th, 2011 meeting, chaired by Kirkland & Ellis LLP, Kraft Foods and Northern Trust focused on the topics surrounding the theme of Corporate Social Responsibility. Download the presentation ………………………………………………………… Chicago Chapter – The October 21st, 2010 chapter meeting chaired by Kirkland & Ellis LLP, Kraft Foods and Northern Trust focused on the topic of "Maximizing the Value of Your Outsourcing Relationships" and A Q&A Panel/Case Study focusing on "Value Leakage and How to Prevent It" Download the presentation ………………………………………………………… Chicago/Cloud Computing – The July 22nd, 2010 chapter chaired by Kirkland & Ellis LLP, Kraft Foods and Northern Trust, was held in conjunction with the Cloud Computing Chapter chaired by BeyondCore, Accenture, Infosys and Microsoft focused on the topic of “Outsourcing Locations -- The Cloud.” and "The BPO Service Value Chain in a Cloud Context" Playback the webinar Download the presentation ………………………………………………………… Chicago Chapter – The April 22nd, 2010 chapter meeting chaired by Kirkland & Ellis LLP, Kraft Foods and Northern Trust focused on the topics of “Outsourcing Risk versus Reward - Protecting Yourself with Insurance” and “Regionalized Governance.” Download the presentation ………………………………………………………… Chicago Chapter – The January 21st, 2010 chapter meeting Kirkland & Ellis LLP focused on the topic of “Lifecycle of a Deal” Download the presentation ………………………………………………………… Chicago (at the 2009 IAOP Global Human Capital Forum) – The September 22nd, 2009 chapter meeting chaired by Kirkland & Ellis LLP, held during the Gloobal Human Capital Forum, focused on the topic of “Hard and Soft Sides of Managing Talent in Outsourcing.” Download the presentation s ………………………………………………………… Chicago Chapter – The July 23rd, 2009 chapter meeting chaired by Kirkland & Ellis LLP, focused on the topic of “A Benchmarking Primer” and “Innovative Ways to Leverage IT and Differentiate Yourself in Today’s Market.” Download the presentation s ………………………………………………………… Chicago Chapter – The April 30th, 2009 meeting chaired by Kirkland & Ellis LLP focused on the topics of “Currency Risk Management 101: How to Identify Forex Exposure Lurking in Global Outsourcing Transactions” and “Offshore Relationship Management.” Download the presentation s ………………………………………………………… Chicago Chapter – The January 22nd, 2009 chapter meeting chaired by Kirkland & Ellis LLP focused on the topics of “Effects of the Economy on Outsourcing”, “Achieving Outsourcing Success Using Imaging, Business Process Management, Portals and Collaboration Technologies” and “Outsourcing to the Ukraine.” Download the presentation s ………………………………………………………… Chicago Chapter – The September 9th, 2008 chapter meeting that was held as part of the Governance Forum focused on the topic of “Contracts and Governance: Oil & Water or Oil & Vinegar?” Download the presentation s ………………………………………………………… Chicago Chapter – Third Anniversary - The July 24th, 2008 chapter continued with the Lifecycle of the Deal theme and focused on “The Transition Challenge…” and change management. Download the presentation ………………………………………………………… Chicago Chapter - The April 24th, 2008 chapter meeting chaired by Kirkland & Ellis LLP focused on the topics of “The Key Elements of an Outsourcing Contract” and “IT Security.” Download the presentation ………………………………………………………… Chicago Chapter - The January 24th, 2008 meeting chaired by Kirkland & Ellis LLP focused on the topic of RFP Process and included case studies of outsourcing to South Africa Download the presentation …………………………………………………………
CLOUD COMPUTING
Chicago/Cloud Computing – The July 22nd, 2010 meeting chaired by BeyondCore, Accenture, Infosys, Microsoft and Genpact, was held in conjunction with the IAOP Chicago Chapter, chaired by Kirkland & Ellis LLP, Kraft Foods and Northern Trust focused on the topics of “The BPO Service Value Chain in a Cloud Context" "Maximizing Business Benefits via Cloud Computing in an Outsourcing Invoice Process" "Leverage the Cloud to Deliver Flexible Self-Service Solutions - A Hybrid Approach" and "Everything You Wanted to Ask About Cloud Computing." Playback the webinar Download the presentation ………………………………………………………… Global Technology Industry/Cloud Computing Meeting/Webinar – The April 21st, 2010 BeyondCore, Accenture, Infosys and Microsoft, was held in conjunction with the IAOP Global Technology Industry Chapter, co-chaired by Symantec, Oracle America, Inc. and PricewaterhouseCoopers focused on the topics of “Savings From Multi-vendor Cloud-based Delivery” and “Outsourcing through Cloud Computing” Playback the webinar Download the presentation ………………………………………………………… Cloud Computing Chapter – The January 26nd, 2010 meeting chaired by BeyondCore, Microsoft, Accenture and Infosys was held in conjunction with the IAOP New York chapter chaired by Morrison & Foerster LLP focused on the topics of "What is Cloud Computing, and Why Should You Care? A Technology vs. Business Value Perspective” and “The Potential Rewards and Risks of Cloud Computing.” Playback the webinar Download the presentation …………………………………………………………
CONTACT/CALL CENTER
Contact Call Center Chapter - The May 30th, 2013 chapter meeting,chaired by Microsoft and Deloitte Consulting focused on the topic of “Deloitte Consulting’s 2013 Contact Center Survey Results” Download the presentation Playback the webinar ……………………………………………………… Contact Call Center Chapter- The July 12th, 2012 virtual chapter meeting, chaired by Aegis, Microsoft and ISG focused on the topic of “3 Call Center Mistakes That Could Kill Your Business” Download the presentation Playback the webinar ……………………………………………………… Contact / Call Center - The April 12th, 2012 webinar, chaired by Aegis, Microsoft and ISG focused on the topic of "Not Gathering and Analyzing Voice of the Customer Data Correctly" Download the presentation Playback the webinar ……………………………………………………… Contact Call Center- The August 11th, 2011 webinar, chaired by Aegis, PETCO and TPI, focused on the topic of "Social Media and the Call Center" Download the presentation Playback the webinar ……………………………………………………… Midwest & Contact/Call Center Joint Meeting - The April 19th, 2011meeting of the IAOP Midwest Chapter, chaired by Cassidy Turley Corporate Services, Global Sourcing Optimization Services (GSOS), Missouri Partnership and The University of Missouri – St. Louis, was held in conjunction with the Contact/Call Center chapter, chaired by Aegis, PETCO and TPI. This meeting focused on the topic of Contact/Call Centers – Connecting the World Through the Middle of America! Playback the webinar ……………………………………………………… Contact/Call Center - The September 15th, 2010 webinar chaired by Aegis, PETCO and TPI focused on the topic of "Using Quality Programs to Drive Performance Improvement". Playback the webinar ………………………………………………………
CONTRACTING PROCESS
Governance & Contracting Process - The July 25th, 2011 virtual meeting, chaired by Vantage Partners and AT&T, was held in conjunction with the IAOP Contracting Process Chapter, chaired by Mayer Brown LLP, focused on the topic of "Renegotiation: Threat, or Opportunity?" Download the presentation ……………………………………………………… Contracting Process – The June 10th, 2010 chaired by Brad Peterson and Paul Roy of Mayer Brown LLP focused on the topic of “Negotiauctions – An Interview with Guhan Subramanian” Playback the webinar Download the presentation ………………………………………………………… Contracting Process Webinar – The July 30th, 2009 chaired by Brad Peterson and Paul Roy of Mayer Brown LLP focused on the topic of “Effective and Efficient Contracting Processes.” Playback the webinar Download the slides ………………………………………………………… Contracting Process – The April 23rd, 2009 webinar chaired by Brad Peterson and Paul Roy of Mayer Brown LLP focused on the topic of “Efficient and Effective Contracting Processes.” Playback the webinar Download the slides …………………………………………………………
COSTA RICA
Costa Rica Chapter - The June 6th, 2013 chapter meeting, chaired by Cinde, Intertec and The Tribu Group. Download the presentation (Gabriela Llobret...) Download the presentation (Jag Dalal...) Download the presentation (Jorge Sequeira...) ………………………………………………………
TEXAS (FORMERLY DALLAS)
Texas Chapter - The October 30th, 2013 chapter meeting, co-chaired by Avasant, BP, Deloitte, HCL, Syntel, Union Bank and University of St Thomas focused on the topic of "Outsourcing Industry Outlook – Challenges & Opportunities Ahead." Download the presentation ……………………………………………………… Texas Chapter – The January 12th, 2011 meeting of The IAOP Texas Chapter, co-chaired by ACS, Pepsico, RTM Consulting, Service Corporation International and Thompson & Knight LLP was held in conjuction with the IAOP Outsourcing Tools & Technology Innovation chapter, co-chaired by Amex, AT&T, Beyondcore,GSOS, Wipro and Zensar Technologies focused on the topic of “Future of Tools & Technology In the Outsourcing Industry” Download the presentation Playback the webinar ………………………………………………………… Texas Chapter – The June 2nd, 2010 meeting co-chaired by ACS, Pepsico, RTM Consulting, Service Corporation International and Thompson & Knight LLP focused on the topic of “Outsourcing Consolidation: Trends, Predictions, and Impacts.” Download the presentation ………………………………………………………… Texas Chapter – The June 11th, 2009 meeting co-chaired by Kirsten Asher of ACS and Joe Sifferman of Pepsico focused on the topics of “Preparing for the Economic Recovery.” Download the presentation ………………………………………………………… Texas Chapter - The January 15th, 2008 meeting chaired by ACS focused on the topic of “Data Security in a Risk Averse Business Climate.” Download the presentation ………………………………………………………… Texas Chapter- The July 17th, 2008 meeting chaired by ACS focused on the topic of “Outsourcing’s Economic Downturn: Panacea or Placebo?” Download the presentation ………………………………………………………… Texas Chapter- The January 15th, 2008 meeting focused on the topic of Outsourcing Strategy Download the presentation
DATA SECURITY
Data Security & Privacy Chapter - The June 17th, 2014 chapter meeting, chaired by JANUS Associates and Mayer Brown focused on the topic of “The Impact of Recent US Security and Privacy Law Developments and the NSA’s Data Collection Activities on Outsourcing” Download the presentation Playback the webinar ……………………………………………………… Data Security Chapter - The April 28th, 2011webinar, chaired by JANUS Associates and Mayer Brown focused on the topic of "A Practical Approach for Protection Against Financial Malware" Download the presentation Playback the webinar ……………………………………………………… Data Security Chapter – The January 27th, 2010 meeting chaired by JANUS Associates focused on the topics of "New Developments – US Security and Privacy Laws Affecting Outsourcing" "Technical Challenges and a Practical Approach to Vendor Compliance Management" "Managing the Data Security and Privacy Risks and Opportunities in Outsourcing" Download the presentation ………………………………………………………… Data Security Chapter – The July 16th, 2009 webinar chaired by JANUS Associates focused on the topic of “Changing Security Issues Involved in the ARRA (Stimulus) Act and How it Might Affect Outsourcing. Download the presentation ………………………………………………………… Data Security Chapter - The October 21st, 2008 webinar chaired by JANUS Associates focused on the topic of “Outsourcing in Today’s New Risk Averse Business Climate: Why Information Security is becoming a Top Business Priority and what you need to do.” Playback the webinar Download the presentation ………………………………………………………… Data Security Chapter - The April 30th, 2008 webinar chaired by Frank Teruel of Vormetric focused on the topic of “The Impending US Economic Down-turn…What does it mean for Outsourcing and the Safety of Your Data.” Playback the webinar Download the presentation …………………………………………………………
EASTERN EUROPE

ENGINEERING
Engineering Chapter - The January 19th, 2012 webinar chaired by Pratt & Whitney and Infotech Enterprises focused on the topic of "Building and Leading a Virtual Team" Download the presentation Playback the webinar ……………………………………………………… Engineering Chapter – The September 16th, 2009 webinar chaired by Mahesh Patel from Pratt & Whitney focused on the topic of “Contract and Service Level Agreements” and “IP and Export Control Protection.” Playback the webinar Download the slides ………………………………………………………… Engineering Chapter - The October 29th, 2008 webinar chaired by Pratt & Whitney focused on the topic of “Knowledge and Best Practices of Engineering Sourcing Globally.” Playback the webinar Download the slides ………………………………………………………… FINANCIAL SERVICES Financial Services Chapter - The January 16th, 2012 webinar, chaired by Morrison & Foerster, Nordea Bank and Wells Fargo focused on the topic of"Outsourcing Trends in the Financial Services Industry" Download the presentation Playback the webinar ………………………………………………………
GLOBAL HUMAN CAPITAL
Global Human Capital Chapter - The October 16th, 2014 chapter meeting, co-chaired by KellyOCG, Accenture, Deloitte,Brookfield Global Relocation, ITSqc, LLC, Covidien, Intel and ISG focused on the topic of "Workforce Analytics is more than a Scorecard: Taking the next step to actionable business decisions" Download the presentation Playback the webinar ……………………………………………………… Global Human Capital / Chicago Chapter - The March 8th, 2012 chapter meeting, chaired by Kirkland & Ellis LLP,Cognizant, Deloitte and Northern Trust, was held in conjunction with the Global Human Capital chapter, chaired by Accenture, Deloitte and Johnson & Johnson Group. This meeting focused on the topic of "Maximizing Outsourcing Relationships from a Human Capital Perspective" Download the presentation ……………………………………………………… Global Human Capital - The July 6th, 2011webinar chaired by Deloitte, RTM Consulting and Johnson & Johnson Group focused on the topic of "Outsourcing & Culture: A World of Opportunities" Download the presentation ……………………………………………………… Global Human Capital - The March 17th, 2011webinar chaired by Deloitte, RTM Consulting and Johnson & Johnson Group focused on the topic of "Building a World-Class HR Business Intelligence Capability that is Scalable and Sustainable" Download the presentation Playback the webinar ……………………………………………………… Global Human Capital – The November 17th, 2010 webinar chaired by Deloitte, RTM Consulting and Johnson & Johnson Group focused on the topic of “How to Efficiently Manage Human Capital and Globally Deploy Resources”from Randy Mysliviec of RTM Consulting. Playback the webinar Download the presentation ………………………………………………………… Global Human Capital – The June 30th, 2009 webinar co-chaired by Lori Blackman of DNL Global and Julia Santos of Johnson & Johnson Group focused on the topic of “Mitigating Organizational and Human Capital Risk in Outsourcing – Staff Augmentation to Managed Services.” Playback the webinar Download the slides ………………………………………………………… Global Human Capital – The March 25th, 2009 webinar co-chaired by Lori Blackman of DNL Global and Julia Santos of Johnson & Johnson Group of Consumer Companies focused on the topic of “The Impact of Today’s Economic Environment on Outsourcing Professionals – Creating your Personal Strategy.” Playback the webinar Download the slides ………………………………………………………… New York/Global Human Capital – The September 18th, 2008 chapter meeting focused on the topics of “Building the Outsourcing Professional’s Skill Portfolio” and “Human Capital Disparity and Constraints in the Outsourcing Market” Download the slides ………………………………………………………… Global Human Capital - The July 17th, 2008 webinar co-chaired Lori Blackman of DNL Global and Julia Santos of Johnson & Johnson focused on the topic of “A Balanced Talent Portfolio.” Playback the webinar Download the slides ………………………………………………………… Global Human Capital - The May 13th, 2008 inaugural webinar co-chaired Lori Blackman, DNL Global, and Julia Santos, Johnson & Johnson, focused on the topic of “How Will the 2008 Economy Impact the Outsourcing Professional”. Playback the webinar Download the slides …………………………………………………………
GLOBAL TECHNOLOGY INDUSTRY
Global Technology Industy / San Francisco Chapter – The February 15th, 2011 co-chaired by Kirkland & Ellis LLP and Blue Shield of California, was held in conjunction with the IAOP Global Technology Industry chapter, co-chaired by Symantec, Oracle America and PwC focused on the topic of "Approach to Building a Sourcing Strategy and Business Case" Download the Presentation ………………………………………………………… Global Technology Industry - The August 18th, 2010 was co-chaired by Symantec, Oracle America, Inc. and PricewaterhouseCoopers focused on the topic of Socially and Environmentally Responsible Outsourcing. Download the Presentation ………………………………………………………… Global Technology Industry/Cloud Computing Meeting/Webinar – The April 21st, 2010 meeting and webinar co-chaired by Symantec, Oracle America, Inc. and PricewaterhouseCoopers, was held in conjunction with theIAOP Cloud Computing Chapter, co-chaired by BeyondCore, Accenture, Infosys and Microsoft focused on the topics of “Savings From Multi-vendor Cloud-based Delivery” and “Outsourcing through Cloud Computing.” Playback the webinar Download the Presentation ………………………………………………………… Global Technology Industry Meeting/Webinar – The January 21st, 2010 meeting and webinar was co-chaired by Symantec, Sun/Oracle and PricewaterhouseCoopersfocused on the topics of “Search for Global Talent in Outsourcing Processes” and “Emerging Outsourcing Destinations” Playback the webinar Download the Presentation ………………………………………………………… Global Technology Industry Meeting/Webinar – The October 8th, 2009 meeting and webinar co-chaired by Symantec, Sun/Oracle and PricewaterhouseCoopers focused on the topics of “The Science of Multi Provider Governance” “Secured Outsourcing per ISO 27002 - Information Security Management Systems (ISMS) standards” and “China’s Outsourcing Industry – A Perspective” Download the Presentation …………………………………………………………
GOVERNANCE
Governance Chapter - The October 8th, 2014 chapter meeting, co-chaired by Neo Group, Applied Materials, Boston Scientific, and Hess Corporation focused on the topic of Health Check Survey & Governance Download the presentation Playback the webinar ……………………………………………………… Governance Chapter - The August 14th, 2014 chapter meeting, co-chaired by Neo Group, Applied Materials, Blue Shield of California, and Boston Scientific focused on the topic of Webinar Topic: Governance for Global Business Services and hybrid delivery Download the presentation Playback the webinar ……………………………………………………… Governance Chapter - The June 19th, 2014 chapter meeting, co-chaired by Neo Group, Applied Materials, Blue Shield of California, and Boston Scientific in conjunction with the Financial Services Chapter, co-chaired by Wells Fargo. Download the presentation Playback the webinar ……………………………………………………… Governance Chapter - The April 16th, 2014 chapter meeting, co-chaired by Neo Group, Applied Materials, Blue Shield of California, and Boston Scientific in conjunction with the Outsourcing Tools & Technology Chapter, co-chaired by The University of St. Thomas, Genpact, Baker & McKenzie, KPMG, SirionLabs, Avasant, Microsoft and Walgreens foused on the topic of "Tools that are used for Outsourcing Governance". Download the presentation Playback the webinar ……………………………………………………… Governance Chapter - The December 11th, 2013 chapter meeting, chaired by Neo Group, Applied Materials, Blue Shield of California, and Boston Scientic focused on the topic of "Introducing the IAOP Governance Certification". Download the presentation Playback the webinar ……………………………………………………… Governance Chapter - The September 24th, 2013 chapter meeting, chaired by Neo Group, Applied Materials, Blue Shield of California, and Boston Scientific focused on the topic of "What Does An Effective Supplier Governance Program Look Like?" Download the presentation Playback the webinar ……………………………………………………… Governance Chapter - The December 4th, 2012 virtual chapter meeting, chaired by Neo Group, Applied Materials,Blue Shield of California, Boston Scientific and Citi focused on the topic of "Vendor Scorecards." Download the presentation Playback the webinar ……………………………………………………… Governance Chapter- The July 10th, 2012 virtual chapter meeting, chaired by Neo Group, Applied Materials, Blue Shield of California, Boston Scientific and Citi focused on the topic of "Multi-Vendor Governance." Download the presentation Download the presentation Playback the webinar ……………………………………………………… Governance & Contracting Process - The July 25th, 2011 webinar, chaired by Vantage Partners and AT&T, was held in conjunction with the IAOP Contracting Process Chapter, chaired by Mayer Brown LLP, focused on the topic of Renegotiation: Threat, or Opportunity? Download the presentation ……………………………………………………… Governance Chapter – The January 12th, 2011 chapter meeting, chaired by Vantage Partners and AT&T, discussed how getting the right governance structure in place and ensuring that it is functioning in the way it should is both critical and tricky. Who should be involved, and how? Download the presentation Playback the webinar ………………………………………………………… Governance Chapter – The November 11th, 2010 webinar, chaired by Vantage Partners and AT&T focused on the topic of "Remediating troubled outsourcing relationships" Playback the webinar Download the presentation ………………………………………………………… New York/Outsourcing Tools/Governance– The June 8th, 2010 meeting, chaired by Morrison & Foerster, Governance Chapter, chaired by Vantage Partners and the Outsourcing Tools and Technology Chapter, co-chaired by Amex, AT&T, BeyondCore, GSOS and Wipro focused on “Using Tools to Assist Governance of Outsourcing Relationships.” Download the slides ………………………………………………………… Governance Chapter – The March 5th, 2010 webinar, chaired by Vantage Partners focused on the topic of “Thriving Under Pressure - Advice for managing outsourcing relationships during tough economic times.” Playback the webinar Download the slides ………………………………………………………… Governance Chapter - Central America Chapter – The August 7th, 2009 webinar, chaired by Vantage Partners and Central America Chapter hosted by Chris Disher & Associates focused on the topic of “Managing Cultural Differences in Offshore Relationships.” Playback the webinar Download the slides ………………………………………………………… Governance Chapter – India (Delhi) Chapter – The May 20th, 2009 webinar, hosted by Vantage Partners was held as a joint virtual meeting with the IAOP India (Delhi) Chapter which is chaired by Lawscribe, Inc. focused on the topic of “Managing Cultural Differences in Offshore Relationships.” Playback the webinar Download the slides ………………………………………………………… Governance Chapter - Malaysia Chapter – The April 22nd, 2009 webinar, that was a collaborative effort with the Malaysia Chapter focused on the topic of “Managing Cultural Differences in Offshore Relationships.” Playback the webina Download the slides ………………………………………………………… Governance Chapter – The March 9th, 2009 webinar, hosted by Vantage Partners focused on the topic of “Outsourcing Health Checks: How to Capture Additional Value Midway Through the Deal.” Playback the webinar Download the slides ………………………………………………………… Governance & East China-Shanghai City - The January 20th, 2009 combined chapter webinar hosted by Vantage Partners and Bleum, Inc focused on the topic of “Managing Cultural Differences in Offshore Relationships.” Playback the webinar Download the slides ………………………………………………………… Governance Chapter - The September 4th, 2008 chapter webinar focused on the topic of “Offshore Governance – Lessons from Experience.” Playback the webinar Download the slides ………………………………………………………… Governance Chapter - The June 10th, 2008 webinar focused on the topic of “Making Governance Operational.” Playback the webinar Download the slides ………………………………………………………… Governance Chapter - The January 23rd, 2008 meeting focused on the topic of “Remediating Troubled Outsourcing Relationships.” Playback the webinar Download the slides …………………………………………………………
GREATER CINCINNATI
Greater Cincinnati Chapter – The Novermber 10th, 2010 meeting, co-chaired Procter & Gamble, Belcan Corporation and RTM Consulting focused on the topic of "Trends in Outsourcing: Renegotiations" Download the presentation Playback the webinar ………………………………………………………… Greater Cincinnati Chapter – The May 20th, 2009 meeting, co-chaired by Procter & Gamble, Belcan Corporation focused on the topic of “Gain Competitive Advantage with Next Generation Resource Management.” Download the slides ………………………………………………………… Greater Cincinnati Chapter - The April 2nd, 2008 meeting focused on the fourth annual ORN Buy Side survey “Strategic Offshoring Reaches the C-Suite.” Download the slides …………………………………………………………
HEALTHCARE BUSINESS OFFICE
Healthcare Business Office – The October 28th, 2009 webinar program included a discussion on “The Current State of Information Security Within The Healthcare Industry.” Playback the webinar Download the slides ………………………………………………………… Healthcare Business Office - The November 11th, 2008 webinar focused on the topic of “How to Improve your Bottom Line in these Economic Times.” Playback the webinar Download the slides ………………………………………………………… Healthcare Business Office - The August 5th, 2008 chapter webinar focused on the topic of “Holistically Protecting our PHI.” Playback the webinar Download the slides ………………………………………………………… Healthcare Business Office - The May 14th, 2008 webinar focused on the topic of “Focus on the Payer Market: How Acquisitions are Impacting their Bottom Line” and “Medicare Changes and the Impact to the Provider and Payer.” Playback the webinar Download the slides …………………………………………………………
HONG KONG
Hong Kong Chapter - The April 1st, 2011 meeting of the IAOP Hong Kong Chapter chaired by HBC focused on the topic of "Lessons Learned and Global Trends in the World of Outsourcing during 2010" Download the presentation ………………………………………………………… Hong Kong Chapter – The July 28th, 2009 meeting, chaired by Convergys Corporation focused on the topic of “Top Ten Issues in an Outsourcing Agreement.” Download the slides …………………………………………………………
INDIA (BANGALORE)
Bangalore Chapter - The August 28th, 2013 chapter meeting, chaired by Infosys, ISG and Intel focused on the topic of ‘US Immigration Reforms Bill - Implications for Outsourcing’. Download the presentation (Promad Pawar...) Download the presentation (Sandeep Muthangi...) ……………………………………………………… Bangalore Chapter - The December 13th, 2012 chapter meeting, chairde by Infosys, ISG and Intel, focused on the topics of ‘Outsourcing in the India market’ Download the presentation ……………………………………………………… Bangalore Chapter - The June 7th, 2011 Chapter Meeting, chaired by Infosys, TPI and Intel focused on the topic of "Talent Trends in Outsourcing", and "The Role of Governance in Outsourcing" Download the presentation ……………………………………………………… Bangalore Chapter - The September 9th, 2010 chapter meeting, chaired by Infosys and Intel focused on the topic of “The Status of the Outsourcing Industry.” Download the slides …………………………………………………………
INDIA (DELHI)
Hong Kong Chapter - The December 4th, 2012 chapter meeting, chairde by HBC, focused on the topics of “The Changing Face of Commerce – The Converged Lifestyle” and "IT Service Transformation: Does Adding Services Mean Adding Revenue?" Download the presentation ……………………………………………………… Governance Chapter – India (Delhi) Chapter – The May 20, 2009 webinar, hosted by Vantage Partners was held as a joint virtual meeting with the IAOP India (Delhi) Chapter which is chaired by Lawscribe, Inc. focused on the topic of “Managing Cultural Differences in Offshore Relationships.” Playback the webinar Download the slides ………………………………………………………… Delhi Chapter - The June 18th, 2008 chapter meeting focused on the topic of “Innovation and Strategic Partnerships with Suppliers.” Download the slides …………………………………………………………
ITALY
Italy Chapter – The November 26th, 2009 meeting, co-chaired by Universita degli Studi di Salerno and Kenobi Group focused on the topics of “Governance of the Outsourcing Relationship. What Does it Mean?", "Tivoli Development Cloud Initiative: Feedback of a real experience of Cloud Computing" and "Italy SpA. Can it Be an Offshoring/Nearshoring Location?" Download the slides …………………………………………………………
IT INFRASTRUCTURE

IT Infrastructure Chapter- The October 26th, 2011 webinar, chaired by Blazent Software, Aviva, CSC,Enlighta and TPI focused on the topic of "Mobility Management - How Companies Are Rethinking Expenses Management, Data Privacy Compliance, and Revenue Enablement" Download the presentation Playback the webinar ……………………………………………………… LEGAL & COMPLIANCE
Chicago - Legal & Compliance Chapter - The July 17th, 2014 chapter meeting, co-chaired by Kirkland & Ellis LLP, Accenture, Deloitte Consulting, DePaul University, Northern Trust and Abbvie focused on the topics "Effective and Efficient Contracting Process" and "Doing Business in Areas with Increased Geopolitical Risk" Download the presentation Download the presentation Download the presentation ……………………………………………………… Legal & Compliance Chapter – The December 15th, 2009 webinar, chaired by Kirkland & Ellis LLP focused on the topic of “Dealing with Compliance-Related Counterparty Risks in Outsourcing Engagements.” Download the slides …………………………………………………………
LEGAL PROCESS OUTSOURCING
Legal Process Outsourcing Chapter - The March 22nd, 2011 webinar, chaired by Vantage Partners, Foley & Lardner LLP, UnitedLex and NetApp focused on the topic of Why and how Law departments should rationalize and manage legal spend. Download the presentation Playback the webinar ………………………………………………………… Legal Process Outsourcing Chapter – The December 3rd, 2010 meeting, chaired by Vantage Partners and Foley & Lardner LLP focused on the topic of "Challenges (and Mitigation Strategies) in the Selection and Management of LPO Relationships." Download the presentation Playback the webinar ………………………………………………………… Legal Process Outsourcing Chapter - The December 10th, 2008 webinar focused on “The Legal Outsourcing Agreement and Key Terms to Include” and “What Not to Outsource.” Playback the webinar Download the slides ………………………………………………………… Legal Process Outsourcing Chapter - The July 16th, 2008 chapter webinar focused on the topic of “Legal Outsourcing: A Practical Perspective.” Playback the webinar Download the slides …………………………………………………………
LIFE SCIENCES
Life Sciences Chapter - The March 23, 2011 webinar, chaired by Johnson & Johnson Group of Consumer Companies, Avasant, Genpact and SPi Global focused on the topic of "IAOP's New Frontier: The Drug Development Industry." Download the presentation Playback the webinar …………………………………………………………
UK & IRELAND (formerly LONDON)
UK & Ireland Chapter - The June 3rd, 2013 chapter meeting, co-chaired by Morrison & Foerster, Intel, IBM and Procuirsource focused on the topics of “Measuring Outsourcing’s Global Value from a Strategic Standpoint”, “Driving Business Value Through a Supplier Ecosystem: CIO’s Perspective” and “Supply Chain Assurance Framework: The translator for supply chain standards” Download the presentation (Dana Deasy...) Download the presentation (Adrian Davis...) ……………………………………………………… United Kingdom Chapter - The June 26th, 2012 chapter meeting, held in conjunction with Intellect Outsourcing and Offshoring Group focused on the topics of “Dynamic Innovation” and “Embedding Innovation into Outsourcing Contracts” Download the presentation (Dynamic Innovation in High-Performing Outsourcing Relationships) Download the presentation (Embedding Innovation into Outsourcing Contracts) Download the presentation ……………………………………………………… UK & Ireland Chapter - The May 17th, 2012 chapter meeting, held at the Morrison & Foerster Offices focused on the topic of "Building Better BPOs: Issues and Trends in Business Process Outsourcing" Download the presentation Playback the webinar ……………………………………………………… UK & Ireland Chapter - The January 16th, 2012 meeting, chaired by Morrison & Foerster focused on the topic of “Outsourcing Trends in the Financial Services Industry” Playback the webinar ……………………………………………………… London Chapter – The October 8th, 2008 chapter meeting, chaired by Kirkland & Ellis International LLP focused on the topic of “Data Security: Recent Events, Trends and Best Practices.” Download the presentation ………………………………………………………… London Chapter – The July 29th, 2008 chapter meeting, chaired by Kirkland & Ellis International LLP focused on the topic of “How will an economic downturn impact outsourcing in the United Kingdom?” Download the slides …………………………………………………………
MALAYSIA
Malaysia Chapter – The June 9th, 2010 chapter presentation, hosted by Outsourcing Malaysia focused on the topic "Services Sourcing for Governments - Does it Create Value?" Download the presentation ………………………………………………………… Governance-Malaysia Chapter – The April 22nd, 2009 webinar, chaired by Vantage Partners focused on the topic of “Managing Cultural Differences in Offshore Relationships.” Playback the webinar Download the slides ………………………………………………………… Malaysia Chapter – The October 6th, 2009 chapter meeting, hosted by Outsourcing Malaysia focused on the topic of “Domestic Sourcing, Partnerships & Globalization.” Download the slides ………………………………………………………… Malaysia Chapter – The September 25th, 2008 chapter meeting focused on the topics of “Talent Pool Dynamics of the Asia-Pacific Marketplace” and “Addressing Talent Pool Challenges faced by the Industry.” Download the slides …………………………………………………………
MIDWEST
Midwest Chapter - The October 30th, 2013 chapter meeting, chaired by Cassidy Turley Corporate Services, Missouri Partnership and The University of Missouri – St. Louis held a meeting in conjunction with the Legal & Compliance Chapter, chaired by Kirkland & Ellis LLP and Fasken Martineau DuMoulin LLP focused on the topic of “Effective and Efficient Contracting Process.” Download the presentation ……………………………………………………… Minnesota Chapter - The April 18th, 2013 chapter meeting, chaired by Kirkland & Ellis LLP, Deloitte, DePaul University and Northern Trust, was held in conjunction with the IAOP Goverance Chapter, chaired by Neo Group, Applied Materials, Blue Shield of California, and Boston Scientific focused on the topic of Beyond SLAs: Balanced Scorecard and more. Download the presentation Playback the webinar ……………………………………………………… Midwest Chapter - The April 24th, 2012 chapter meeting, chaired by Cassidy Turley Corporate Services, Global Sourcing Optimization Services (GSOS), Missouri Partnership and The University of Missouri – St. Louis focused on the topic of “Outsourcing in Healthcare” Download the presentation ……………………………………………………… Midwest & Contact/Call Center Joint Meeting - The April 19th, 2011 meeting of the IAOP Midwest Chapter, chaired by Cassidy Turley Corporate Services, Global Sourcing Optimization Services (GSOS), Missouri Partnership and The University of Missouri – St. Louis, was held in conjunction with the Contact/Call Center chapter, chaired by Aegis, PETCO and TPI. This meeting focused on the topic of Contact/Call Centers – Connecting the World Through the Middle of America! Playback the webinar ……………………………………………………… Midwest Chapter - The March 24th, 2010 chapter meeting of the IAOP Midwest Chapter, chaired by Cassidy Turley Corporate Services, Global Sourcing Optimization Services (GSOS) and The University of Missouri – St. Louis, focused on the topic of “Global IT Outsourcing Challenges and Victories” Download the presentation ……………………………………………………… MINNESOTA Minnesota Chapter - The July 24th, 2014 chapter meeting, co-chaired by CBRE, Infosys, ISG and Thomson Reuters focused on the topic of “SMAC: Leveraging technology to enable real-time collaboration across the globe” Download the presentation Playback the webinar ……………………………………………………… Minnesota Chapter - The September 19th, 2013 chapter meeting, chaired by CBRE, Alsbridge and Infosys, held a meeting in conjunction with the Cloud Computing chapter, chaired by Accenture, Infosys, Genpact, KPMG, Sears Holdings and CSMIC focused on the topics of “Cloud Hosting of Big Data Solutions” and “Outsourcing Research Topics in Academia”. Download the presentation Playback the webinar ……………………………………………………… Minnesota Chapter - The July 10th, 2012 chapter meeting, chaired by CBRE and Infosys focused on the topic of "Leveraging IAOP and Other Organizations to Improve Outsourcing" Download the presentation ………………………………………………………
NEW ENGLAND
New England Chapter - The September 18th, 2013 chapter meeting, chaired by Foley & Lardner, John Hancock Financial Services, Accenture, Cooley LLP and Insigma HengTian Software Ltd focused on the topic of Top-of-Mind Issues in Healthcare. Download the presentation ……………………………………………………… New England Chapter – The April 22, 2010 meeting featured a presentation on “Update on 201 CMR 17.00” and a panel session on “Domestic Outsourcing: Generating Value Through Outsourcing in your Company's Backyard.” Download the slides ………………………………………………………… New England Chapter – The January 28, 2010 meeting featured a presentation on “Putting PR and Social Media to Work to Tell the Outsourcing Story” and a panel session on “Expanding the Sourcing Frontier: Leveraging Knowledge Services in a Global Organization.” Download the slides ………………………………………………………… New England Chapter – The May 28, 2009 meeting focused on “Changing Security Issues Involved in the ARRA (Stimulus) Act and How it Might Affect Outsourcing” and “Outsourcing Strategies During Changing Economic Times.” Download the slides ………………………………………………………… Boston Chapter – The September 10, 2008 chapter meeting focused on “Supplier Relationship Management at Sun Microsystems: New Strategies and New Technologies Power Innovative Approach.” Download the slides ………………………………………………………… Boston Chapter - The June 12, 2008 chapter meeting focused on “IP Protection and IT Security for Outsourced Software Services.” Download the slides ………………………………………………………… Boston Chapter - The April 10, 2008 meeting focused on “Accelerating Growth through Outsourcing and Offshoring.” Download the slides …………………………………………………………
NEW YORK
New York Chapter - The November 19th, 2013 chapter meeting, chaired by Morrison & Foerster, Deloitte and MetLife focused on the topic of Vendor Management Program Office (VMPO). Download the presentation (Vendor Management POV) Download the presentation (Vendor Management Overview) ……………………………………………………… New York Chapter - The June 25th, 2013 chapter meeting, chaired by Morrison & Foerster and Deloitte, was held in conjunction with the Cloud Computing Chapter, chaired by Accenture, Infosys, Genpact, KPMG, Sears Holdings and CSMIC and the Financial Services Chapter, chaired by Morrison & Foerster, Nordea Bank and Wells Fargo focused on the topic of "Cloud Computing and Financial Services: Technical, Transactional and Legal Issues" Download the presentation Playback the webinar ……………………………………………………… New York/Outsourcing Tools/Governance– The June 8, 2010 meeting, chaired by Morrison & Foerster, Governance Chapter, chaired by Vantage Partners and the Outsourcing Tools and Technology Chapter, co-chaired by Amex, AT&T, BeyondCore, GSOS and Wipro focused on “Using Tools to Assist Governance of Outsourcing Relationships.” Download the slides ………………………………………………………… New York Chapter – The January 26, 2010 meeting identified “What is Cloud Computing, and Why Should You Care? A Technology vs. Business Value Perspective” and featured a panel discussion on “The Potential Rewards and Risks of Cloud Computing.” Playback the webinar Download the slides ………………………………………………………… New York Chapter – The September 15, 2009 program identified “Trends in Financial Outsourcing" Download the slides ………………………………………………………… New York Chapter – The June 4, 2009 meeting focused on “Trends in Pharma/Life Sciences Outsourcing: Sourcing Successes and Strategies in the Life Sciences and Healthcare Industry”, “Capturing the Value in Pharma Sourcing/Life Sciences Sourcing : Maximizing the Opportunities and Managing the Risks” and “The Future of Outsourcing in Pharmaceutical/Life Sciences Sector.” Download the slides ………………………………………………………… New York Chapter – The May 5, 2009 meeting focused on “Outsourcing in Today’s Economy” and “Revisiting Existing Agreements for Renegotiation Opportunities.” Download the slides ………………………………………………………… New York/Global Human Capital Chapter – The September 18, 2008 combined chapter meeting focused on “Addressing Human Capital within Outsourcing.” Download the slides ………………………………………………………… New York Chapter - The June 18, 2008 chapter meeting focused on “The Transition Challenge” and “Managing the Successful Transition to Outsourced Services.” Download the slides ………………………………………………………… New York Chapter - The March 19, 2008 meeting focused on “Innovation in Sourcing.” Download the slides …………………………………………………………
NORDIC
Nordic Chapter - The September 4th, 2013 chapter meeting, chaired by Trellis and Copenhagen Business School focused on the topic of "Trends in Outsourcing Governance" Download the presentation (Hans G. Olsen) Download the presentation (Per Lund Pedersen) ……………………………………………………… Nordic Chapter - The June 6th, 2013 chapter meeting,chaired by Trellis and Copenhagen Business School focused on the topic of "Sustainable Innovation in Outsourcing" Download the presentation ……………………………………………………… Nordic Chapter - The November 1st, 2012 chapter meeting, chaired by Trellis and Copenhagen Business School focused on the topic of "Outsourcing and Offshoring: The Case of Evolving Procurement Organizations." Download the presentation ……………………………………………………… Nordic Chapter Meeting - The September 5th, 2012 chapter meeting, chaired by Trellis and Copenhagen Business School focused on the topic of "The Challenges of Establishing and Implementing Good Governance in Outsourcing" Download the presentation (Beyond the Contract...) Download the presentation (Proactive Remedies...) Download the presentation (Hidden Costs...) Download the presentation (PItfalls in IT Operations...) ……………………………………………………… Nordic Chapter - The November 23, 2011 chapter meeting, chaired by Trellis and Copenhagen Business School focused on the topic of "Macro Trends and their Affect on Outsourcing" Download the presentation ……………………………………………………… Nordic Chapter - The September 7, 2011 chapter meeting, chaired by Trellis and Copenhagen Business School discussed the topic of "Deploying and Managing a Multisourced Environment" Download the presentation ……………………………………………………… Nordic Chapter - The April 13, 2011 meeting of the Nordic Chapter, chaired by ISS, Nordea, Copenhagen Business School, Accenture, Apple, Trellis and Gorrissen Federspiel focused on topics of "The Boundaries of Outsourcing" and "Why Insource Activities That Have Previously Been Outsourced?" Download the presentation ………………………………………………………… Nordic Chapter - The August 25, 2010 meeting featured Sabine Madsen and Keld Bødker from Roskilde University presenting their research on "Building Outsourcing Relationships at the Operational Level." Download the slides View Research Paper ………………………………………………………… Nordic Chapter - The April 28, 2010 meeting featured the presentation “Creating Sustainable Value in IT and BPO Outsourcing.” Download the slides …………………………………………………………
NORTH AFRICA
North Africa Chapter - The May 27, 2010 meeting focused on the topic of “Outsourcing in Morocco: From Cost Reduction to Business Expertise.” Download the slides ………………………………………………………… North Africa Chapter - The June 2, 2008 meeting focused on the topic of “The Next Generation of Outsourcing: Smartsourcing.” Download the slides …………………………………………………………
OUTSOURCING TOOLS & TECHNOLOGY INNOVATION
Texas Chapter – The January 12th, 2011 meeting of The IAOP Texas Chapter, co-chaired by ACS, Pepsico, RTM Consulting, Service Corporation International and Thompson & Knight LLP was held in conjuction with the IAOP Outsourcing Tools & Technology Innovation chapter, co-chaired by Amex, AT&T, Beyondcore,GSOS, Wipro and Zensar Technologies Download the presentation Playback the webinar ………………………………………………………… New York/Outsourcing Tools/Governance– The June 8, 2010 meeting, chaired by Morrison & Foerster, Governance Chapter, chaired by Vantage Partners and the Outsourcing Tools and Technology Chapter, co-chaired by Amex, AT&T, BeyondCore, GSOS and Wipro focused on “Using Tools to Assist Governance of Outsourcing Relationships.” Download the slides ………………………………………………………… Outsourcing Tools & Technology Chapter – The May 20, 2010 virtual meeting featured the presentation “Use of Tools & Advanced Technologies to Improve the Value in the Outsourcing Contracting Process.” Playback the webinar Download the slides ………………………………………………………… Outsourcing Tools & Technology Chapter – The April 21, 2010 virtual meeting featured the presentations “The Use of Tools to Optimize Risk/Compliance in Outsourcing Contracts/Relationships.” Playback the webinar Download the slides ………………………………………………………… Outsourcing Tools & Technology Chapter – The March 18, 2010 virtual meeting featured the presentations “Automating Outsourcing Governance in Infrastructure Outsourcing” and “Balanced Scorecards and Outsourcing.” Playback the webinar Download the slides ………………………………………………………… Outsourcing Tools & Technology Chapter – The February 2, 2010 virtual meeting featured “Value Framework & Health Check Survey Update.” Playback the webinar Download the slides ………………………………………………………… Outsourcing Tools & Technology Chapter – The September 24, 2009 virtual meeting identified “Effective Governance Using Vendor Management Scorecards” and “Convergence of Globalization & Web 2.0 – The Democratization of Outsourcing.” Playback the webinar Download the slides ………………………………………………………… Outsourcing Tools & Technology Webinar – The August 25, 2009 webinar program identified “IAOP ToolsMAP V1.” Playback the webinar Download the slides ………………………………………………………… Outsourcing Tools & Technology Chapter Webinar – The July 29, 2009 webinar featured the release of “IAOP ToolsMap V1” and a presentation entitled “Leveraging Tools & Technologies to Work Effectively Across Cultures.” Playback the webinar Download the slides ………………………………………………………… Outsourcing Tools & Technology Innovation Webinar – The May 26, 2009 webinar focused on “IAOP Outsourcing Value-Health Check Survey (VHCS).” Playback the webinar Download the slides ………………………………………………………… Outsourcing Tools & Technology Innovation Webinar – The April 21, 2009 webinar focused on “Research Result on Total Cost of Outsourcing Operations.” Playback the webinar Download the slides ………………………………………………………… Outsourcing Tools Webinar – The March 10, 2009 webinar focused on “Meet the Outsourcing Tools Chapter Leadership Team as they Introduce their Strategic Program: ToolsMAP.” Playback the webinar Download the slides …………………………………………………………
PACIFIC NORTHWEST
Pacific Northwest Chapter - The June 25th, 2012 chapter meeting, chaired by VanceInfo, Microsoft, and ISG focused on the topic of "Cloud Computing Cross-Border Considerations" Download the presentation Playback the webinar ……………………………………………………… Pacific Northwest - The June 1st, 2011 meeting of the Pacific Northwest Chapter, chaired by VanceInfo, Expedia, Inc., and TPI held a meeting focusing on topics such as “Cloud 101: Cloud Overview with Service Provider Landscape and Offerings” and “Measuring the Rain: Benchmarking Cloud Services” Download the presentation Playback the webinar ……………………………………………………… Pacific Northwest Chapter - The February 14th chaired by VanceInfo, Expedia, Inc., and TPI discussed topics such as “Moving from Outsourcing to a 360-degree Partnership” and “Managing Global Virtual Teams: The Trust Paradox”. Download the presentation ………………………………………………………… Pacific Northwest Chapter – The November 16th, 2010 meeting featured a discussion by VanceInfo co-chair Mike Napoli who provided an overview of IAOP and highlights of the new Pacific Northwest chapter including the chapter governance structure and opportunities to participate. Dan Harris of Harris & Moure, pllc spoke about the benefits, dangers, and challenges of outsourcing to an emerging market from a legal perspective. Download the presentation …………………………………………………………
PHILIPPINES
Philippines - The June 5, 2008 meeting focused on “BPO Trends in the Philippines.” Download the slides …………………………………………………………
PROCESS EXCELLENCE
Process Excellence - The October 22, 2010 webinar chaired by Genpact, Honeywell and IRI focused on “Process Solutions for Business Realities.” The webinar will showcase a Symantec case study on their journey from Efficiency to Effectiveness. Download the slides ………………………………………………………… Process Excellence - The October 7, 2008 inaugural webinar focused on “Process Solutions for Business Realities.” Playback the webinar Download the slides …………………………………………………………
ROCKY MOUNTAIN
Rocky Mountain – The November 6, 2008 chapter meeting focused on “The Transition Challenge – Managing the Successful Transition to Outsourced Services” and “Case Studies of Applied Project Management Techniques.” Download the slides ………………………………………………………… Rocky Mountain - The March 20, 2008 meeting focused on “Outsourcing: Why, Why Not?” Download the slides …………………………………………………………
SALES & MARKETING
Sales & Marketing Chapter - The March 14th, 2013 chapter meeting, chaired by Pretium Partners focused on the topic of "What Makes a Successful Outsourcing Sales Person – According to Buyers and Advisors" Download the presentation Playback the webinar ……………………………………………………… Sales & Marketing Chapter - The December 4th, 2012 virtual chapter meeting, chaired by Pretium Partners focused on the topic of "The Role of Advisors in the Outsourcing Sales and Buying Processes" Download the presentation Playback the webinar ……………………………………………………… Sales & Marketing - The June 12th 2012 virtual chapter meeting, chaired by Pretium Partners focused on the topic of "A Sales Transformation Case Study and Panel Discussion" Playback the webinar ……………………………………………………… Sales & Marketing Chapter - The January 25th, 2012 webinar, chaired by Pretium Partners focused on the topic of "Sales Transformation – How World Class is Your Company’s Sales Strategy, Organization and Talent" Download the presentation Playback the webinar ……………………………………………………… Sales & Marketing Chapter - The June 29th, 2011 chapter meeting, chaired by Pretium Partners discussed the topic of "The Science of Identifying High Potential Sales Professionals" Download the presentation Playback the webinar ……………………………………………………… Sales & Marketing - The October 13th, 2011 chapter meeting, chaired by Pretium Partners discussed The 5 Key Steps to Building Your Brand Download the presentation Playback the webinar ……………………………………………………… Sales and Marketing Webinar – The December 3rd, 2010 The Sales and Marketing Chapter, chaired by Pretium Partners, held a virtual meeting which discussed the topic “Renegotiating a Contract? The Real Scoop From All Sides – Buyer, Seller and Legal” Download the presentation Playback the webinar ………………………………………………………… Sales and Marketing Webinar – The May 13, 2010 webinar program featured “The Business Value of Informational Webinars - Insights - Best Practices – Metrics.” Playback the webinar Download the slides ………………………………………………………… Sales and Marketing Webinar – The September 29, 2009 webinar program identified “The Top Ten Friction Points in Outsourcing Deals.” Playback the webinar Download the slides ………………………………………………………… Sales & Marketing Webinar – The April 14, 2009 webinar focused on “Sales Readiness for Outsourcers.” Playback the webinar Download the slides ………………………………………………………… Sales & Marketing - The October 14, 2008 webinar focused on “Planning for 2009 – Making the Most of your Budget.” Playback the webinar Download the slides ………………………………………………………… Sales & Marketing - The June 12, 2008 webinar focused on “How to Successfully Incorporate the Services Delivery Team Into the Sales Process.” Playback the webinar Download the slides ………………………………………………………… Sales & Marketing - The October 13th, 2011 chapter meeting, chaired by Pretium Partners discussed The 5 Key Steps to Building Your Brand Download the presentation Playback the webinar ………………………………………………………
NORCAL (FORMERLY SAN FRANCISCO)
San Francisco – The February 4, 2010 program included a discussion on “Outsourcing to Central and Eastern Europe circa 2010: Advantages and Dynamics.” Download the slides ………………………………………………………… San Francisco – The November 12, 2009 program included a discussion on “Green Outsourcing.” Download the slides ………………………………………………………… San Francisco – The June 23, 2009 meeting focused on new IAOP initiatives “Operator Evaluator” and “Value Health Check Survey.” Download the slides ………………………………………………………… San Francisco – The April 7, 2009 meeting focused on “Hosting SaaS Solutions.” Download the slides ………………………………………………………… San Francisco – The December 9, 2008 chapter meeting focused on “HIPPA and Holiday Cheer.” Download the slides ………………………………………………………… San Francisco – The August 26, 2008 chapter meeting focused on “IT Security and IP Protection in an Outsourcing Environment.” Download the slides ………………………………………………………… San Francisco - The March 11, 2008 meeting focused on “Alternative Outsourcing Locations – Canada, Sri Lanka, Argentina, 2nd & 3rd tier cities of India.” Download the slides …………………………………………………………
SHANGHAI
Shanghai Chapter - The May 27th, 2013 chapter meeting,chaired by Bleum Inc. focused on the topic of "Management Services and Outsourcing of the Entire Business" Download the presentation (Export Now...) Download the presentation (Commerce Overview...) Download the presentation (The Shokay Case...) Download the presentation ( Managed Services) ……………………………………………………… Shanghai Chapter - The November 13th, 2012 virtual chapter meeting, chaired by Bleum Inc., held a webinar in conjunction with the IAOP Outsourcing Tools & Technology Chapter, chaired by The University of St. Thomas focused on the topic of "Transforming The Outsourcing Industry - Use of Advanced Tools & Technologies in Human Capital Management" Download the presentation Playback the webinar ……………………………………………………… Shanghai – The March 29, 2010 meeting focused on “Our Good Government Relationship Fosters BPO Enterprises.” Download the slides ………………………………………………………… Shanghai – The January 12, 2010 meeting focused on “Next Steps in China Sourcing - Challenges and Opportunities.” Download the slides ………………………………………………………… Shanghai – The April 7, 2009 meeting focused on “Distributed Software Engineering in a Virtual World: What Works and What Doesn’t.” Download the slides ………………………………………………………… Governance & East China-Shanghai City - The January 20, 2009 combined chapter webinar focused on “Managing Cultural Differences in Offshore Relationships.” Playback the webinar Download the slides ………………………………………………………… East China - Shanghai – The October 23, 2008 chapter meeting focused on “Protection and Enforcement of Intellectual Property: Strategies and Tips for the Software Industry in China.” Download the slides ………………………………………………………… East China-Shanghai - The June 16, 2008 chapter meeting focused on “Insights on Chinas Outsourcing Future” & “Game Outsourcing in China.” Download the slides …………………………………………………………
SOUTHERN CALFORNIA
Southern California Chapter/ Cloud Computing Chapter - The March 28th, 2012 chapter meeting, chaired by Avasant, PETCO, Morrison & Foerster and CSEM, was held in conjunction with the Cloud Computing Chapter, chaired by BeyondCore, Accenture, Infosys, Genpact, KPMG, PwC, Sears Holdings and CSMIC focused on the topic of "Harnessing the Cloud for your Organization" Download the presentation (Innovative Uses of Cloud Computing) Download the presentation (Petco's Cloud Implementation Strategy) Download the presentation (Industry Trends...) Download the presentation (Adapting your IT Strategy...) Download the presentation (Creating Value in the Cloud...) ……………………………………………………… Southern California / Transboundary Sourcing – The February 3, 2010 meeting focused on “The Shifting Landscape of Digital Media: Content Companies Best Friend AND Their Worst Nightmare” and “Global Strategy in the Age of China and India.” Download the slides ………………………………………………………… Southern California – The March 24, 2009 meeting focused on “Sourcing in Healthcare and the Implications of HIPAA.” Download the slides ………………………………………………………… Southern California – The October 8, 2008 chapter meeting focused on “Explore the Evolution of China’s IT Services Sourcing Market.” Download the slides ………………………………………………………… Southern California - The June 19, 2008 chapter meeting focused on “Innovation in Sourcing.” Download the slides …………………………………………………………
SPAIN
Spain – The September 25, 2008 chapter meeting focused on “CIO’s Vision: From Business Strategy to Sourcing Strategy.” (note: this presentation is in Spanish) Download the slides ………………………………………………………… Spain - The May 29, 2008 meeting focused on “Keys to Success in an Outsourcing Project: The Client Perspective” (note: this presentation is in Spanish). Download the slides …………………………………………………………
SWITZERLAND
Switzerland Chapter Meeting- The October 10th, 2011 chapter meeting, chaired by Deloitte, Orange Business Services and Zurich Financial Services discussed the topic of "Application Development and Maintenance Outsourcing: From New Commercial Models to Offshore Strategies" Download the presentation ……………………………………………………… Switzerland Chapter - The March 14th, 2011 Switzerland Chapter, chaired by Deloitte, Orange Business Services and Zurich Financial Services where Mike Corbett, chairman of IAOP delivered a keynote on "Learnings from The 2011 Outsourcing World Summit and IAOP's Global Programs." Download the presentation …………………………………………………………
TRANSBOUNDARY SOURCING
Transboundary Chapter - The September 9th, 2014 chapter meeting, co-chaired by Avasant, Microsoft, ASTRA,Intetics, Rio Tinto and KellyOCG focused on the topic of Addressing Geopolitical Realities & a Regional Focus on Eastern Europe Download the presentation Playback the webinar ……………………………………………………… Trandsboundary Chapter - The April 26th, 2011meeting of the Transboundary Chapter, chaired by Avasant, will discuss topics focusing on Sourcing from Africa – Opportunities & Challenges Download the presentation ……………………………………………………… Transboundary Sourcing Webinar – The February 2nd, 2011 webinar, chaired by Avasant discussed the topic of Compete or Cooperate? Bridging the Nearshore-Offshore Divide. Download the presentation Playback the webinar ………………………………………………………… Transboundary Sourcing – The September 23, 2010 webinar focused on “Sourcing Destinations – Looking Beyond India & China.” Playback the webinar Download the presentation ………………………………………………………… Southern California / Transboundary Sourcing – The February 3, 2010 meeting focused on “The Shifting Landscape of Digital Media: Content Companies Best Friend AND Their Worst Nightmare” and “Global Strategy in the Age of China and India.” Download the slides …………………………………………………………
VOICE OF THE CUSTOMER
Voice of the Customer Webinar - Available to customer members only, by request. memberservices@iaop.org
WASHINGTON, D.C.
Washington, D.C. - The May 22, 2008 meeting focused on “China’s Rise on the Value Chain: What Outsourcing to China Means Today.” Download the slides ………………………………………………………… Washington, D.C. - The February 13, 2008 meeting focused on “The Impact of a Recession on Outsourcing.” Download the slides …………………………………………………………
MEMBER WEBINARS
Provider-Advisor Corporate Member Webinar – The June 30 & July 6, 2009 webinars focused on “Enhancing Member Benefits.” Playback the webinar Download the slides ………………………………………………………… Customer Corporate Member Webinar – The June 29 & July 7, 2009 webinars focused on “Expanded Benefits for a ‘New’ Global Economy.” Playback the webinar Download the slides ………………………………………………………… IAOP Global Tour – The IAOP Global Tour included chapter meetings held in Australia, Malaysia, Philippines, Hong Kong, Dubai, and North Africa between February 23 and March 12, 2009 and featured Michael Corbett’s keynote entitled “New World, New Agenda.” Download the slides ………………………………………………………… Member Webinar – The February 3, 2009 webinar focused on the findings from “The Global Services Confidence Index from neoIT.” Playback the webinar Download the slides ………………………………………………………… Career Mapping Phase II Webinar - The January 29, 2008 webinar on Career Mapping Playback the webinar Download the slides …………………………………………………………
The remainder of the presentations from Chapter Meetings may be found using the Advanced Search feature in the Knowledge Center – or you may also contact Julie Huson for additional assistance.

ATLANTA

AUSTRALIA