Press Release


Poughkeepsie, NY, June 11, 2024 – The global technology and business services industry is taking a monumental step forward with the launch of FormIGA, a pioneering initiative that unites global buyers and service providers to improve the tech and business services industry with best practices, ethical standards, sustainability, and innovation for better results.  Developed collaboratively by industry association leaders and supported by a global advisory council of enterprise organizations, FormIGA represents a movement with profound purpose, aimed at fostering a better world for both people and planet.

FormIGA is the first and only alliance of its kind, bringing together buyers and providers of technology and business services from around the globe to focus on measuring, monitoring, and enhancing the industry's social performance. All supporters of FormIGA are dedicated to promoting the industry as a force for good.

Introducing the Service Provider Sustainability Index (SPSI)

A key initiative of FormIGA is the recently launched Service Provider Sustainability Index (SPSI). The SPSI ( is an industry index based on the self-assessment of service providers’ sustainability and ESG maturity. It delivers benchmarks and insights to create a level playing field. The SPSI is the first standardized sustainability index specifically designed for service providers in the technology and business services sector, offering a clear and consistent framework for evaluating and improving social and environmental performance.

Efficiency and Transparency for Buyers and Providers

One of FormIGA's key innovations is the creation of a central repository that consolidates assessments and performance data for all service providers and technology partners worldwide. This repository enables buyers to evaluate and compare their partners' social responsibility performance, ensuring they collaborate with companies that excel in this area. Simultaneously, providers gain insights into their strengths and areas for improvement, fostering continuous enhancement across the industry.

Simplifying Social Responsibility with Industry Standards

FormIGA revolutionizes the landscape of social responsibility by offering a standardized approach to best practices, measurement, and reporting. It provides a comprehensive framework tailored specifically to the unique aspects of the global, people-based technology and business services sector. This framework allows all providers to align their efforts and report consistently, ensuring clarity and coherence in social performance assessments.

Showcasing and Sharing Best Practices

FormIGA is committed to driving industry-wide improvement by showcasing and disseminating best practices. This collective sharing of knowledge and experience not only enhances the technology and business services sector but also sets a benchmark for other industries to follow. FormIGA establishes itself as the quality standard for sustainable sourcing and delivery within the industry.

A Joint Initiative with a Global Vision

FormIGA is the result of a collaboration between the International Association of Outsourcing Professionals (IAOP) in the US and the Global Sourcing Association (GSA) in the UK. For decades, both organizations have championed the growth and positive reputation of the technology and business services industry through the promotion of best practices, guidelines, thought leadership, and professional development.

Global Advisory Council

Behind FormIGA is a diverse Global Advisory Council (GAC) Including representatives from all sectors and geographic locations, ensuring a broad perspective and comprehensive knowledge base to guide FormIGA's initiatives.

For more information about FormIGA and to join the movement for meaningful change in the technology and business services industry, become a subscriber at

About FormIGA
FormIGA is an alliance dedicated to enhancing the social responsibility and sustainability performance of the global technology and business services industry. Through a standardized approach to best practices, measurement, and reporting, FormIGA aims to simplify the social responsibility landscape and drive continuous improvement. Jointly initiated by the GSA and IAOP, FormIGA is committed to making the world a better place for people and planet. and

About IAOP
IAOP is the premier global association dedicated to shaping the future of Global Business Services and outsourcing through strategic networking, professional development, education and knowledge sharing and community. At the heart of IAOP lies a commitment to collaboration, driving exceptional outcomes in both business and society.

About GSA
The Global Sourcing Association (GSA) is the industry association and professional body for the global sourcing industry. GSA's mission is to grow the industry and promote positive outcomes through best practices, standards, and professional development.

Media Contact
Kate Tulloch-Hammond

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