IAOP - Rocky Mountain Ch. Mtg.

The global, standard-setting association and advocate for outsourcing professionals and the organizations they support.

Cloud Computing in the Contact Center ^{_______________________________________________________________________________________________________________________________________________________________________} January 8, 2015 from 3:45pm to 6:00pm MST Cool River Cafe - Denver, 8000 E. Belleview Avenue, Suite C 10, Greenwood Village, CO, 80111

You're Invited!

Please join IAOP's Rocky Mountain chapter to discuss "Cloud Computing in the Contact Center" at our next
meeting on January 8, 2015, from 3:45 pm to 6:00 pm, at the Cool River Cafe in Denver.

Rocky Mountain Chapter Meeting Agenda:

Join us as our panel of experts, including Michael Ringman, Vice President of IT at TELUS International and Chris Paoletti, Vice President Partner Operations of Apria Healthcare, share insights and discuss the following key issues:

- Identifying Cloud Uses in the Contact Center
- Where Cloud Doesn’t Work
- Comparing Different Solutions in the Market
- Determining Business Value/ROI
- Outsourcing vs. Insourcing Staff Challenges
- Pilot Period and Measuring Success
- Stories – The Good and the Bad

A Networking session will follow the discussion.

The Rocky Mountain chapter is chaired by StarTek, Cooley LLP, Western Union, and DTSI Group.

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For more information on chapter activities, please contact Julie Huson at julie.huson@iaop.org.