Program

OWS25 Program

MEET THE SPEAKERS

MONDAY, APRIL 28

6:30 pm – 8:30 pm
OWS25 Kickoff: Connect & Credential Pick-Up



Join us at the OWS25 Kickoff: Connect & Credential Pick-Up, held at host hotel, theWit Chicago, in the the chic Phoenix Lounge, located at 201 N. State St. Kick off the conference by connecting with peers, leaders, and innovators from around the globe while enjoying a selection of light bites and refreshing drinks. This engaging evening provides the perfect backdrop to network, collect your credentials, and set the tone for the insightful sessions ahead.

TUESDAY, APRIL 29

8:30 am – 9:00 am 
Morning Social: Registration & Refreshments
As you check in and collect your materials, fuel up for the day ahead with freshly brewed coffee and a selection of teas. This morning gathering is the ideal time to energize, review your agenda, and engage in preliminary discussions with fellow attendees.

9:00 am – 9:15 am
Welcome and Opening Comments
Debi Hamill, CEO, IAOP; Dan Schuffert, Divisional Vice President Strategic Sourcing, HCSC, Member of IAOP's Strategic Advisory Board and OWS25 Host; and IAOP Strategic Advisory Board Chair, Maura Hudson, COP

    

Set the stage for an inspiring conference with the Welcome and Opening Comments at OWS25. Debi Hamill and Dan Schuffert, our host, will officially open the event, sharing their insights and setting the agenda for the days to come. This session is designed to frame our discussions, highlight key themes, and outline the transformative potential of the conference.

9:15 am – 10:00 am
Inspiration Applied
Kevin Parikh, COP, Chairman & CEO, Avasant, and Member of IAOP's Leadership Hall of Fame



In today’s hyper-competitive and tech-driven world, the pace of innovation is accelerating at an unprecedented rate, reshaping industries and redefining how businesses operate. This keynote explores how organizations can harness the power of next-generation technologies to drive innovation, enhance productivity, and achieve sustained growth. It will delve into the application of these technologies to optimize sourcing strategies, unlock new levels of efficiency and innovation, and transition from traditional managed services to tech-enabled, outcome-based service delivery models. Additionally, the discussion will cover how enterprises can build resilience and adaptability to thrive in an evolving market shaped by cost pressures, talent shortages, and geopolitical risks. Attendees will gain actionable strategies for navigating the evolving outsourcing landscape, developing innovation-led sourcing models, and positioning their organizations for long-term success in a digital-first world. This session is essential for sourcing leaders and decision-makers aiming to leverage technological advancements for strategic advantage.

10:00 am – 10:45 am
From Human to Hybrid: Meta's Transformation of Procurement with AI and Automation
Mauricio Odovaine, Head of Outsourcing, Meta and Member of IAOP's Strategic Advisory Board



This session will highlight the evolution of Meta's Procurement function and explore how technology is shaping the future of strategic buying. Attendees will gain insights into the innovative approaches Meta is adopting to enhance procurement efficiency and effectiveness, leveraging technology and people to transform strategic purchasing processes.

10:45 am – 11:00 am
Refreshment Break

11:00 am – 11:45 am
Pioneering AI: Microsoft's Strategic Insights and Future Direction 
Paul Edlund, Chief Technologist, Midwest, Microsoft



In this session, Paul will dive deep into the innovative strategies for securely deploying AI across enterprises. Discover the extensive range of Microsoft's AI investments and the powerful capabilities of Microsoft Copilot. Whether you're just starting or looking to deepen your AI integration, this session will provide you with the knowledge and tools to effectively navigate the AI landscape.  From unveiling complex technologies to providing a roadmap for AI adoption, this is your chance to learn from one of the industry's best.

11:45 am – 12:30 pm
Financial Services in Transformation: Impact of AI and Geopolitical Uncertainty on the Future of the Industry
Moderated  by Vinny Sanchez, Partner, DLA Piper and Chair, IAOP’s Financial Services Center of Excellence; Panelists: Alpa Inamdar, Transformation Leader, AIG and Member of IAOP's Leadership Hall of Fame; Frances Cruz, Sr. Director: Head of Strategy, Transformation & Architecture, Head of Client Lifecycle Management and Key Account Management, Synechron; Megh Desai, Managing Director, KPMG

       

The financial services industry is at a pivotal moment, navigating the complexities of digital transformation, evolving risk landscapes, and increasing regulatory demands. In this expert panel discussion, thought leaders from the IAOP Financial Services Center of Excellence will share insights on how financial institutions are adapting to these challenges while leveraging technology and strategic partnerships to drive innovation and efficiency.

12:30 pm – 1:30 pm
Link & Lunch
An ideal chance to foster connections while enjoying a delicious meal. This midday break is a prime opportunity to converse with industry experts, exchange ideas with peers, and build relationships that could shape the future of your professional landscape. Whether you're seeking advice, partnerships, or just a friendly chat over lunch, this event encourages open dialogue and collaboration among all participants.

1:30 pm – 2:15 pm
Women Leaders: Overcoming Challenges, Trailblazing the Future 
Moderated by:  Maura Hudson, COP, Founder, Humanity Associates and IAOP's Strategic Advisory Board Chair 
Panelists:  Alpa Inamdar, Transformation Leader, AIG and Member of IAOP's Leadership Hall of Fame; Cecilia Edwards, Partner and Principal Solutionist, Wavestone; Michelle Needles, Executive Vice President, Global Head of Enterprise Solutions, Savills and 2025 Inductee into IAOP's Leadership Hall of Fame; and Pam Sands, Vice President Strategy & Partnerships – Diversity Office, Kelly and Member of IAOP's Strategic Advisory Board

        

Women leaders are not only making their mark but are setting new benchmarks for success and innovation. This session at OWS25 will delve into the unique challenges faced by women at the helm in this dynamic field. Our panel of distinguished female leaders will share their personal journeys, highlighting the obstacles they've overcome and the strategies they've employed to excel in leadership roles. Attendees will gain insights into how these trailblazers are reshaping the future of outsourcing, driving social impact, and fostering inclusive workplaces that thrive on diversity.

2:15 pm – 2:45 pm
Supply Chains Unchained: Strategies for a Resilient Future
Jim Donovan, Co-founder and CEO, ADEC Innovations and Chairman, Global CEO Alliance (GCEOA) and Chair of IAOP's Center for Social Impact



The disruptions of recent years have exposed critical vulnerabilities in global supply chains, making resilience more important than ever. The session on "Supply Chains Unchained: Strategies for a Resilient Future" focuses on how organizations can rethink their supply chain strategies to build systems that can quickly adapt, recover, and thrive under pressure. It will cover practical approaches to risk management, supplier diversification, and digital transformation, providing actionable insights on how businesses can future-proof their supply chains and ensure sustainable, long-term success in a volatile landscape.

2:45 pm – 3:00 pm
Refreshment Break

3:00 pm – 3:45 pm
What Do Sourcing Buyers Really Need? In Their Own Words - A Review of IAOP's 2025 Buyer Survey 
Jim Lee, Principal, Global Lead - Governance, Risk & Compliance Practice, Avasant

What’s keeping sourcing buyers up at night—and what are they looking for in partners today? This session dives into the key findings from IAOP’s 2025 Buyer Survey, spotlighting the biggest challenges and opportunities shaping their decisions. Join us for a dynamic, interactive discussion that brings the voice of the buyer front and center—straight from the source.

3:45 pm – 4:30 pm
The AI Talent Landscape: Insights and Strategies for the Future of Work
Tim Dupree, President, Kelly Professional & Industrial and Member of IAOP's Strategic Advisory Board; Pam Sands, Vice President Strategy & Partnerships – Diversity Office, Kelly and Member of IAOP's Strategic Advisory Board; Ashish Malhotra, COP,  President, Ampalyst and IAOP Ambassador; Surinder Rana, COP, former Senior Officer – Global Real Estate | Corporate Services, International Monetary Fund

      

This session will commence with a 15-minute overview by Tim, setting the stage for a deep dive into the critical topic of sourcing talent for artificial intelligence. As organizations increasingly integrate AI into their operations, identifying and nurturing the right talent becomes paramount. Tim will share his insights on the evolving requirements of AI roles and where businesses can find the skilled individuals needed to drive innovation. The discussion will then open up to include perspectives from panelists who will explore various strategies for cultivating a diverse and capable workforce, equipped to meet the demands of AI and future technological advancements. Attendees will leave with a clearer understanding of how to navigate the complexities of the AI talent market and implement effective workforce strategies in their organizations.

4:30 pm – 4:45 pm
Recap & Ready 

  

Debi Hamill and Maura Hudson, COP will wrap up the day’s biggest insights and set the stage for what’s ahead. This quick-hit recap will highlight key takeaways, emerging themes, and must-attend moments for tomorrow. Don’t miss this chance to reflect, recharge, and get ready for another impactful day at OWS25!

4:45 pm – 6:15 pm
Launchpad with Avasant: A Welcome Cocktail Reception Celebrating Women in Leadership

This reception sets the stage for an evening filled with networking and camaraderie among industry leaders, innovators, and fellow attendees. Thanks to our host, Avasant, the reception offers a prime opportunity to forge connections, share insights on emerging trends, and strengthen relationships within the global sourcing community. Savor cocktails and hors d'oeuvres while engaging in meaningful conversations, all leading up to the prestigious IAOP Awards.

5:30 pm – 6:15 pm
IAOP Awards Ceremony



Continue the evening with the IAOP Awards, a highlight of OWS25, where we honor outstanding achievements in the outsourcing and global sourcing community. Awards will be presented to IAOP Members of the Year, the winners of IAOP's Recognition for Excellence in Strategic Parnerships Awards, the inaugural Dan Lang Award for Purpose-Driven Leadership recipient, and inductees into IAOP's prestigious Leadership Hall of Fame. This ceremony not only recognizes excellence but also inspires the community by showcasing the significant contributions and innovations of its members. Attendees are welcome to refill their drinks and enjoy the sit-down portion of the evening as we celebrate the accomplishments of our peers.

7:00 pm – 9:00 pm
Industry Ales Brewpub Networking Event 



Enjoy an evening filled with engaging conversations, private brewery tours, and a selection of light bites paired perfectly with artisanal cocktails, including non-alcoholic options. This unique gathering provides a perfect backdrop to connect and unwind in a relaxed, friendly atmosphere. $25 per person includes two drink tickets, heavy hors d’oeuvres and brewery tour.

WEDNESDAY, APRIL 30

8:30 am – 9:15 am
Registration and Morning Coffee
Kick off the second day of OWS25 with a fresh start. This is your opportunity to gear up for another exciting day, grab a cup of coffee as you prepare to dive into the day's sessions. It's the perfect moment to plan your schedule, meet up with colleagues, and gear up for the wealth of knowledge the day promises to unfold.

9:15 am – 9:30 am
Welcome and Day Two Overview
Morning Host Michael Nacarato, COP, Senior Director, Transamerica, IAOP Global Ambassador and  IAOP Strategic Advisory Board Vice Chair



Morning host Michael Nacarato will be there to provide an insightful preview of the day’s events, highlighting can’t-miss sessions and special announcements. This brief overview will ensure you are perfectly poised to take full advantage of the day’s offerings, setting the tone for a day of productive discussions and innovative insights.

9:30 am – 10:30 am
The Road Ahead: Expert Insights on Overcoming 2025’s Biggest Challenges from IAOP's Global Advisors
Moderated by Mark Voytek, COP, Chief Advisor of Thought Leadership, IAOP, Founder and Managing Partner, Voytechnology Partners and Member of IAOP's Leadership Hall of Fame
Panelists: Todd Hintze, Partner, Wavestone; Anupam Govil, COP, Managing Partner, Avasant; Juan Coronado, Managing Director, Deloitte Consulting; Boris Abezgauz, Partner, Strategy&, part of the PwC network; Megh Desai, Managing Director, KPMG

          

As we step into an era marked by rapid changes and uncertainties, the role of strategic guidance has never been more crucial. This panel brings together top global advisors from IAOP to delve into the complexities of the current global landscape—spanning geopolitical shifts, economic fluctuations, technological revolutions, and workforce transformations. Experts will share invaluable insights on how businesses are navigating these turbulent waters, focusing on mitigating risks associated with outsourcing, adapting to AI-driven changes, addressing talent shortages, and complying with complex regulatory frameworks.

10:30 am – 11:15 am
Hybrid Sourcing Models: Balancing In-House & Outsourced Talent for Maximum Impact
Daniel Schuffert, Divisional Vice President, Strategic Sourcing, HCSC and Member of IAOP's Strategic Advisory Board & Richard Sandler, Managing Partner at RZ Strategies Group

  

As companies strive for greater flexibility and seamless integration of outsourced services, hybrid sourcing models are becoming the go-to strategy. In this session, Dan and Richard, will co-present perspectives from both the customer and vendor sides. Together, they’ll explore how organizations can effectively blend in-house teams with outsourced talent to enhance agility, optimize operations, and drive business success. Join this discussion to gain insights into the benefits, challenges, and best practices of hybrid sourcing in today’s evolving business landscape.

11:15 am – 11:30 am
Refreshment Break

11:30 am – 12:15 pm
Strategic Partnerships with AI: Key Commercial Considerations for Investors and Procurement Teams
Max Harris, Partner, Technology & IP Transactions; Emma Flett, Partner, Technology & IP Transactions and Member of IAOP's Strategic Advisory Board; and Ben Zeris, Partner, Technology & IP Transactions, Kirkland & Ellis LLP

    

Partners from Kirkland & Ellis LLP’s Technology and Intellectual Property Transactions practice discuss the legal and practical issues for businesses that are aiming to procure AI systems, invest in an AI business or prepare AI businesses for investment.

12:15 pm - 1:15 pm
Networking Nosh
Pause and recharge on the second day of OWS25. This luncheon offers a wonderful opportunity to relax and refuel while continuing conversations or starting new ones with peers from the industry.

1:15 pm - 2:00pm
Mastering Contract Complexity in AI-Enabled Services
Peter George, Partner and Chair of IAOP's Digital Technologies Center of Excellence; and Mariana Oliver, Senior Associate, Data Privacy & Security Practice, Baker McKenzie

  

Dive into the complexities of contracting for AI-enabled services in this comprehensive session that examines the full lifecycle, from supplier qualification to contract negotiation and implementation. Discover strategic approaches to address key commercial, intellectual property, data privacy, and information security issues. Gain insights on the best practices, strategic do's and don'ts, and how to align your contracting processes with the opportunities and risks presented by AI technology. This session is tailored for professionals tasked with sourcing technology services, providing them with the necessary tools to effectively manage and navigate the contractual nuances of AI technologies.

2:00 pm - 2:45 pm
Know Before You Go:  A Global Sourcing Reality Check
Michael Nacarato, COP, Senior Director, Transamerica, IAOP Global Ambassador and IAOP Strategic Advisory Board Vice Chair; Karen Gordon, AVP Global Technology Vendor Management Marriott Vacations Worldwide; Alex Rochlitz, Founder, ScaleX; Frances Cruz, Sr. Director: Head of Strategy, Transformation & Architecture, Head of Client Lifecycle Management and Key Account Management, Synechron; Jon Yarlett, COO at Intelligent Sourcing and Founder of The Impact Sourcing Alliance; and Eric Covington, President, The Covington Advisory Group

Before you expand operations into a new region—or double down on an existing one—get the insights that matter most. In this dynamic panel, IAOP® brings together global sourcing leaders with firsthand experience navigating the cultural, regulatory, geopolitical, and social landscapes that shape delivery outcomes.  Part of IAOP®’s Know Before You Go initiative, this session offers a candid conversation about the opportunities and challenges across key sourcing destinations. Panelists will share what’s working, what’s not, and what they wish they knew before they went. From emerging hotspots to established hubs, you'll leave with the critical intel to make confident, informed decisions about where to go next.

2:45 pm - 3:00 pm
Refreshment Break

3:00 pm - 3:30 pm
#CXforGood: Innovating impact with Foundever.org
Olivier Camino, Global COO, Foundever & President, Foundever.org

As leaders in the customer experience (CX) industry for over 30 years, Foundever® has consistently supported individuals in creating their best moments—to grow and develop. Recognizing the transformative power of CX, we've launched Foundever.org, a nonprofit operating foundation dedicated to catalyzing positive change and making a lasting difference in communities worldwide. In today's rapidly evolving global economy, creating access to opportunities and enabling success in distressed communities has never been more crucial. In times of change, we have to stand up and show up for the communities who will power our future growth as an industry. Our industry is one built on people, offering chances for growth and bringing jobs to systemically underserved regions can help unlock communities’ untapped potential.  Join Olivier Camino, Founder and Global COO of Foundever and President of Foundever.org, as he shares insights into this transformative journey. Through compelling global use cases, this presentation will highlight how strategic impact sourcing and educational initiatives are redefining employment pathways and creating opportunities for success, driving sustainable change in underserved communities. Discover how Foundever.org unites the CX industry to support opportunities through education on a global scale and witness the difference we can make together. Explore upcoming goals for the foundation, including scaling the #CXforGood movement globally and leveraging AI literacy, as we extend our impact beyond the boundaries of Foundever and invite you to be part of the journey as essential partners.

3:30 pm - 4:15 pm
Balancing the Promise and Pitfalls of Outsourcing in Healthcare

        

Moderated by Rob Kantrowitz, Partner Kirkland & Ellis LLP and Chair of IAOP's Healthcare & Life Sciences COE; Panelists: Mark Kausel, Senior Director Client Success, Vee Healthtek; Glen Blount, COP, Business Process Consultant, Duke Health; Dan Schuffert, Divisional Vice President Strategic Sourcing, HCSC; and Matthew Barlow, COP, Managing Partner and Healthcare Practice Lead, Avasant
Outsourcing offers healthcare organizations immense potential—from cost savings and expanded access to talent, to around-the-clock service delivery and innovation. But with these benefits come complex risks that leaders must navigate carefully. In this broad-reaching opening panel, experts will explore the dualities of outsourcing in the healthcare space. From legal exposure and data privacy concerns to workforce, geopolitical, and cyber threats, the discussion will weigh how to maximize value while mitigating risk.

4:15 pm - 4:30 pm
Review and Ready for the Future

  

Join Debi Hamill and Michael Nacarato, COP, as they encapsulate the key insights from OWS25 as well as look ahead to how we can apply these insights to drive future success in outsourcing and global sourcing.

4:30 pm - 6:00 pm
Twilight Mixer: A Cocktail Reception Hosted by Baker McKenzie

Cap off the second day of OWS25 with the Twilight Mixer, an elegant cocktail reception hosted by Baker McKenzie in their gorgeious office space. This gathering provides the ideal setting for relaxed yet meaningful networking. Enjoy a selection of finely crafted cocktails and gourmet bites in the company of industry leaders and innovators.

7:30 pm
Chicago River Architecture Tour (optional)



Experience Chicago’s iconic skyline from a whole new perspective on this captivating 45-minute architecture tour along the Chicago River. Led by expert guides, this tour offers a fascinating look at the city’s most famous architectural landmarks, blending history, innovation, and stunning nighttime views.  Meeting Point: Wendella Dock (located at 400 N. Michigan Ave, near the Wrigley Building)  Please arrive by 7:30 pm to check in and board the boat. Don't miss this chance to unwind, take in the breathtaking cityscape, and enjoy an unforgettable evening on the water! Special IAOP rate of $25 per person, register in advance.

THURSDAY, MAY 1

8:30 am – 9:00 am
Pre-Workshop Coffee Connection
Begin the final day of OWS25 and in preparation for the day's workshop by joining us for freshly brewed coffee and light refreshments while engaging in casual conversations with fellow attendees.

9:00 am – 12:00 pm
Governance for Growth: Enhancing Supplier Partnerships for Strategic Success
Faculty:  Jim Lee, Avasant; Michael Nacarato, COP, Transamerica; Peter George, Baker McKenzie; Mauricio Odovaine, Meta; Clif Gustafson, aCOP, Atlantic Bay Mortgage Group, Audrey Cushing, COP, Vee Healthtek, Karen Gordon, Marriott Vacations Worldwide, Frances Cruz, Synechron

             

Join us for an essential half-day workshop titled "Driving Business Success and Impact through Enhanced Supplier Governance." This workshop is designed to equip business leaders, sourcing, procurement, and vendor management professionals, and strategic partners with the tools and insights necessary to enhance their supplier relationships and governance strategies in today's dynamic business environment.

• 9:00 am  Opening Remarks  - Start the workshop with introductory remarks setting the tone for the day's discussions.
• 9:15 am  Aligning Supplier Capabilities with Organizational Goals - Discussion on aligning supplier strengths with business objectives to drive growth, innovation, and value creation.
• 9:45 am  Interactive Session: Ensuring Success Through Governance and Performance Metrics – Part 1 - The TPRM Program Standards Framework - A deep dive into how robust governance frameworks and clear performance metrics are crucial for sustaining long-term strategic partnerships.
• 10:30 am  Refreshment Break
• 10:45 am  Interactive Session: Ensuring Success Through Governance and Performance Metrics – Part 2 - Continuation of the discussion on governance and performance metrics.
• 11:30 am  Panel Discussion: “It Ain’t Sexy, But Very Satisfying” – Enhancing Supplier Relationship Management Value to Unlock Value and Innovation
  Exploring successful strategies for fostering collaboration between suppliers and businesses to enhance innovation and create value.
• 11:55 am  Closing Remarks and Workshop Summary - Recap of the day's discussions, emphasizing key strategies for empowering organizations to build stronger relationships and drive business growth.

12:00 pm – 1:00 pm
It’s a Wrap! Closing Luncheon
As OWS25 comes to a close, join us for a final opportunity to connect, reflect, and celebrate. This gathering offers a relaxed yet engaging setting to recap key takeaways, solidify new connections, and exchange final insights before heading back to business. Enjoy a delicious meal while sharing your biggest conference highlights and setting the stage for future collaborations. Let’s toast to a successful event and the exciting opportunities ahead!

THANK YOU OWS25 SPONSORS!

*Program speakers and times subject to change.

NETWORKING &
SOCIAL OPPORTUNITIES

MONDAY

6:30 pm – 8:30 pm
OWS25 Kickoff: Connect & Credential Pick-Up
Phoenix Lounge in theWit Chicago, 201 N. State St

TUESDAY

8:30 am – 9:00 am 
Morning Social: Registration & Refreshments

12:30 pm – 1:30 pm
Link & Lunch

4:45 pm – 6:15 pm
Launchpad with Avasant: A Welcome Cocktail Reception



7:00 pm – 9:00 pm
Industry Ales Brewpub Networking Event
230 S Wabash Ave, Chicago, IL 60604

WEDNESDAY

8:30 am – 9:15 am
Registration and Morning Coffee

12:15 pm - 1:30 pm
Networking Nosh

4:30 pm - 6:00 pm
Twilight Mixer: A Cocktail Reception Hosted by Baker McKenzie



7:30 pm
Chicago River Architecture Tour
Wendella Dock (located at 400 N. Michigan Ave, near the Wrigley Building)

THURSDAY

8:30 am – 9:00 am
Pre-Workshop Coffee Connection

12:00 pm – 1:00 pm
It’s a Wrap! Closing Luncheon