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OWS2.0 | Program & Agenda

Here is where you'll find the latest program announcements as well as the schedule - check back often as we continue to make updates.

PROGRAM

KEYNOTE SESSIONS

 

DR. MARCI ROSSELL

Former CNBC Chief Economist and Co-Host of SQUAWK BOX

IAOP is pleased to announce Dr. Marci Rossell as the OWS2.0 opening keynote. She speaks on the nexus of economics, politics, culture, and the media and is known to electrify audiences with her animated style. Get ready to be enlightened by her creative, thought-provoking commentary!

 

NEW! AHEAD TALKS


In the spirit and tradition of the well-known TED Talks, IAOP introduces AHEAD Talks…short (18-minute), powerful presentations that focus on the technology and workforce of the future and how they will impact our industry.  The goal of AHEAD Talks is to stir excitement, spread knowledge, and get the audience thinking ahead.

DOING WELL BY DOING GOOD; THE FUTURE OF IMPACT SOURCING

Moderator: Jon Browning, CEO, Global Mentorship Initiative  Panelists: Maryana Iskander, CEO, Harambee Youth Employment Accelerator; Mamadou Biteye, VP, Social Impact, EMEA, VISA; Mark Notarainni, Chief Customer Success Officer, Intuit

Impact Sourcing not only presents enormous opportunity for professional advancement of marginalized communities through training and steady, fair-wage employment but it is also a business practice that, when done right, maximizes business outcomes. This session will feature panelists from the organizations blazing the trail in this space as well as personal stories from struggle and adversity to success through ingenuity, drive, and dedication. Join us to hear how impact sourcing is transforming business for the better and learn where to start at your organization.


PIVOT TO THE FUTURE

Yaarit Silverstone, Managing Director, Strategy, Talent & Organization, Accenture

In the digital era, business leaders don’t need more theories on how to innovate; they need a practical playbook on how to harness disruption to continuously reinvent, grow sustainably and scale to a profitable “new”—all just to remain relevant. Organizations need to maximize their core business by making continuous wise pivots at the right time. But that’s only part of the equation. Highly adaptive talent is required to keep pace with the constant business and technology change while also anticipating and shaping it. With the help of advanced analytics and new technologies, organizations can hyper-personalize experiences, reimagining the workforce to unlock hidden potential and fuel growth and disruption.

 

FIRESIDE CHAT: THE FUTURE OF GBS

Moderator: Atul Vashistha, COP, Chairman, Neo Group  Panelists: Suzanne Leopoldi-Nichols, President of GBS, UPS

Leading enterprises are leveraging GBS to enable transformation. GBS is no longer just shared services but a strategic lever to accelerate revenues, launch new products and optimize operations. Hear from industry experts as we explore this journey.

 
 

STAY TUNED
AS WE ADD
ADDITIONAL SPEAKERS
& SESSIONS!


 

 

 

  
BREAKOUT SESSIONS
 

  • Man vs. Machine Brett Abrams, Global Director of Operations for Portfolio Administration, Cushman & Wakefield

  • Using Space-as-a-Service to Drive New Partnership Models  Peter Ankerstjerne, SVP, Head of Digital FM & Workplace Experience at PxWe, EMEA, WeWork

  • Outsourcery – Are Good Outcomes a Result of Magic or Strategy?  FD Giambattista, VP, Right Shoring Strategy and Operations, Bank of the West

  • How To Be A Good Customer  Modertor: Kyle Andrews, Partner, Pretium Partners; Michael Nacarato, IAOP's Buy-Side Ambassador; David Althoff, Senior Vice President, Cognizant; Vijay Verma, Executive VP, HCL Americas

  • Building Business Value: Using AI and Machine Learning in Healthcare to Reduce Costs, Increase Revenue and Drive Competitive Differentiation  Vishal Khanna, VP, Analytics Solutions, IQVIA; Chris Steel, Sr. Director, AI and Machine Learning, IQVIA

  • Socially Responsible Outsourcing  IAOP's SRO Chapter

  • Supplier Management - The Case for Change  Sekar Arun, Director, Supplier Management & External Labor Mangement, PepsiCo;  Bekah Alexander, aCOP, Sr. Manager, PepsiCo

  • MORE SESSIONS ADDED AS THEY ARE CONFIRMED!

AGENDA

AT-A-GLANCE
 

Sunday - February 16

8:00AM - 5:00PM        COP Standards Workshop
11:00AM - 5:30PM      IAOP/PULSE Publisher's Cup Golf Outing
5:00PM - 8:00PM        Early Registration & Welcome Happy Hour

Monday - February 17

6:00AM - 7:30AM       5K Run/Walk
8:00AM - 5:00PM       Conference Registration
9:00AM - 12:30PM     Customer Key Issues Workshop
9:00AM - 11:30AM     Provider & Advisor Key Issues Workshop
11:30AM - 12:30PM   Summit Kick-Off Luncheon
12:30PM - 3:00PM     Keynote Sessions
3:30PM - 6:00PM       Spark! Speed Networking (and concurrent workshop TBA)
6:00PM - 7:30PM       Welcome Reception in the Global Services Mall

Tuesday - February 18

7:30AM - 8:30AM      Networking Breakfast in the Global Services Mall
8:45AM - 11:30AM    Keynote Sessions
12:00PM - 5:45PM     Breakout Sessions Rounds 1-5
6:00PM - 7:30PM       Cocktail Reception in the Global Services Mall
7:30PM - 9:30PM       Closing Event at SeaWorld

Wednesday - February 19

8:30AM - 10:00AM    Topical Tables Networking Breakfast
10:00AM - 12:00PM   Design Thinking Workshop
12:00PM - 1:30PM     Food for Thought Networking Luncheon
12:30PM - 3:30PM     COP Advanced Intensive (for COPs only)


For planning purposes only, times subject to change.

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