Former CNBC Chief Economist and Co-Host of SQUAWK BOX
IAOP is pleased to announce Dr. Marci Rossell as the OWS2.0 opening keynote. She speaks on the nexus of economics, politics, culture, and the media and is known to electrify audiences with her animated style. Get ready to be enlightened by her creative, thought-provoking commentary!
Eric Clark, Chief Digital Officer, NTT DATA Services
Yesterday’s fast is today’s unacceptable. New business models and the speed of business is forcing us to think not just bigger but radically different. “We’ve always done it this way” will put you out of business. In a race to remain relevant in this accelerated cycle of innovation, companies are under constant pressure to get to market faster with products and services that help their customers outpace their competition. “Slow” has become another word for “obsolete”.
Moderator: Jon Browning, CEO, Global Mentorship Initiative Panelists: Maryana Iskander, CEO, Harambee Youth Employment Accelerator; Mamadou Biteye, VP, Social Impact, EMEA, VISA; Mark Notarainni, Chief Customer Success Officer, Intuit
Impact Sourcing not only presents enormous opportunity for professional advancement of marginalized communities through training and steady, fair-wage employment but it is also a business practice that, when done right, maximizes business outcomes. This session will feature panelists from the organizations blazing the trail in this space as well as personal stories from struggle and adversity to success through ingenuity, drive, and dedication. Join us to hear how impact sourcing is transforming business for the better and learn where to start at your organization.
Yaarit Silverstone, Managing Director, Strategy, Talent & Organization, Accenture
In the digital era, business leaders don’t need more theories on how to innovate; they need a practical playbook on how to harness disruption to continuously reinvent, grow sustainably and scale to a profitable “new”—all just to remain relevant. Organizations need to maximize their core business by making continuous wise pivots at the right time. But that’s only part of the equation. Highly adaptive talent is required to keep pace with the constant business and technology change while also anticipating and shaping it. With the help of advanced analytics and new technologies, organizations can hyper-personalize experiences, reimagining the workforce to unlock hidden potential and fuel growth and disruption.
Moderator: Atul Vashistha, COP, Chairman, Neo Group Panelists: Suzanne Leopoldi-Nichols, President of GBS, UPS; Ofelia Fernandez, LAC Regional Financial Controller & General Manager, Enterprise Operations Bogotá, Diageo
Leading enterprises are leveraging GBS to enable transformation. GBS is no longer just shared services but a strategic lever to accelerate revenues, launch new products and optimize operations. Hear from industry experts as we explore this journey.
Man vs. Machine Brett Abrams, Global Director of Operations for Portfolio Administration, Cushman & Wakefield
Using Space-as-a-Service to Drive New Partnership Models Peter Ankerstjerne, SVP, Head of Digital FM & Workplace Experience at PxWe, EMEA, WeWork
Outsourcery – Are Good Outcomes a Result of Magic or Strategy? FD Giambattista, VP, Right Shoring Strategy and Operations, Bank of the West
How To Be A Good Customer Modertor: Kyle Andrews, Partner, Pretium Partners; Michael Nacarato, IAOP's Buy-Side Ambassador; David Althoff, Senior Vice President, Cognizant; Vijay Verma, Executive VP, HCL Americas
Building Business Value: Using AI and Machine Learning in Healthcare to Reduce Costs, Increase Revenue and Drive Competitive Differentiation Vishal Khanna, VP, Analytics Solutions, IQVIA; Chris Steel, Sr. Director, AI and Machine Learning, IQVIA
Socially Responsible Outsourcing IAOP's SRO Chapter
MORE SESSIONS ADDED AS THEY ARE CONFIRMED!
8:00AM - 5:00PM COP Standards Workshop
11:00AM - 5:30PM IAOP/PULSE Publisher's Cup Golf Outing
5:00PM - 8:00PM Early Registration & Welcome Happy Hour
6:00AM - 7:30AM 5K Run/Walk
8:00AM - 5:00PM Conference Registration
9:00AM - 12:30PM Customer Key Issues Workshop
9:00AM - 11:30AM Provider & Advisor Key Issues Workshop
11:30AM - 12:30PM Summit Kick-Off Luncheon
12:30PM - 3:00PM Keynote Sessions
3:30PM - 6:00PM Spark! Speed Networking (and concurrent workshop TBA)
6:00PM - 7:30PM Welcome Reception in the Global Services Mall
7:30AM - 8:30AM Networking Breakfast in the Global Services Mall
8:45AM - 11:30AM Keynote Sessions
12:00PM - 5:45PM Breakout Sessions Rounds 1-5
6:00PM - 7:30PM Cocktail Reception in the Global Services Mall
7:30PM - 9:30PM Closing Event at SeaWorld
8:30AM - 10:00AM Topical Tables Networking Breakfast
10:00AM - 12:00PM Design Thinking Workshop
12:00PM - 1:30PM Food for Thought Networking Luncheon
12:30PM - 3:30PM COP Advanced Intensive (for COPs only)
For planning purposes only, times subject to change.
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