Dr. Marci Rossell, Former CNBC Chief Economist and Co-Host of SQUAWK BOX
Trade wars, Brexit and the upcoming U.S. election are buffeting economies worldwide. Consumers and businesses are in a “wait and see” mode, but that won’t tip the globe into recession. Join Dr. Marci Rossell as she considers how the economic growth unfolds in the year to come.
Eric Clark, Chief Digital Officer, NTT DATA Services
Yesterday’s fast is today’s unacceptable. New business models and the speed of business is forcing us to think not just bigger but radically different. “We’ve always done it this way” will put you out of business. In a race to remain relevant in this accelerated cycle of innovation, companies are under constant pressure to get to market faster with products and services that help their customers outpace their competition. “Slow” has become another word for “obsolete.”
Moderator: Jon Browning, CEO, Global Mentorship Initiative Panelists: Maryana Iskander, CEO, Harambee Youth Employment Accelerator; Mamadou Biteye, VP, Social Impact, EMEA, VISA; Stacie Herring, VP, Consumer Services Experience, Intuit
Impact Sourcing not only presents enormous opportunity for professional advancement of marginalized communities through training and steady, fair-wage employment but it is also a business practice that, when done right, maximizes business outcomes. This session will feature panelists from the organizations blazing the trail in this space as well as personal stories from struggle and adversity to success through ingenuity, drive, and dedication. Join us to hear how impact sourcing is transforming business for the better and learn where to start at your organization.
Yaarit Silverstone, Managing Director, Strategy, Talent & Organization, Accenture
In the digital era, business leaders don’t need more theories on how to innovate; they need a practical playbook on how to harness disruption to continuously reinvent, grow sustainably and scale to a profitable “new”—all just to remain relevant. Organizations need to maximize their core business by making continuous wise pivots at the right time. But that’s only part of the equation. Highly adaptive talent is required to keep pace with the constant business and technology change while also anticipating and shaping it. With the help of advanced analytics and new technologies, organizations can hyper-personalize experiences, reimagining the workforce to unlock hidden potential and fuel growth and disruption.
Moderator: Atul Vashistha, COP, Chairman, Neo Group Panelists: Suzanne Leopoldi-Nichols, President of GBS, UPS; Ofelia Fernandez, LAC Regional Financial Controller & General Manager, Enterprise Operations Bogotá, Diageo
Leading enterprises are leveraging GBS to enable transformation. GBS is no longer just shared services but a strategic lever to accelerate revenues, launch new products and optimize operations. Hear from industry experts as we explore this journey.
Kevin Parikh, CEO and Chairman, Avasant
Transcending Digital predicates that by applying moonshot thinking and leveraging technology innovation we can build a new world, the paradigm of which underlies infinite opportunity and benefit to humanity. It will enable us to become human again, strengthening our relationships and becoming connected over oceans and across borders. It unlocks opportunities for enterprises to create economic and business value. It creates an environment for current and future generations to thrive, enabled by Hyper sustainability. Transcending Digital means that we will go beyond a world that is defined by technology, to one where humanity is placed at the center.
Moderator: Jagdish R. Dalal, COP, Chief Advisor, Thought Leadership, IAOP
Panelists: Michael Nacarato, COP, IAOP’s Buy Side Ambassador; Sailesh Thakur, COP, Director, CME Group
There’s just no escaping the stressors of modern business. There’s the relentless decision-making, the sheer volume of day-to-day responsibilities and the drive to increase the bottom line, just to name a few. We’re bringing together a panel of experts to discuss today’s challenges - like innovation, finding the best talent and staying relevant - and providing advice that will help you succeed so you can switch off.
Mary Lewis, COP, Manager, Sourcing, Sprint; Cynthia Batty, Chief Knowledge Officer, ISG; Sara Musil, Manager, Sourcing, Sprint; Chris Okamoto, Associate Partner, Strategy & Design, Infosys
Design thinking is a term first introduced in a 1987 book on architecture and urban planning. Its precepts, however, predate that. Robert McKim of Stanford University’s School of Engineering introduced a similar itnerative design process that in 1973, and engineer Rolf Faste expanded, on the approach to design thinking courses at Stanford in the ‘80s and ‘90s. Nearby Palo Alto-based design and consulting firm IDEO grew to build a thriving business helping companies apply design thinking — which it defines as “a human-centered approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success” — to product and service development. Today, IT service providers are adopting the approach. Design thinking is taking shape as an integral part of business processes and outsourcing solutions. Join Mary and executives from Infosys and ISG and work through a DT exercise, leaving with action items to take back to your team.
Man vs. Machine Alex Gerler, Regional Director, Portfolio Administration, Cushman & Wakefield
Outsourcery – Are Good Outcomes a Result of Magic or Strategy? FD Giambattista, VP, Right Shoring Strategy and Operations, Bank of the West
How To Be A Good Customer Moderator: Kyle Andrews, Partner, Pretium Partners; Michael Nacarato, IAOP's Buy-Side Ambassador; David Althoff, Senior Vice President, Cognizant; Vijay Verma, Executive VP, HCL Americas
Key Issues in 2020: The Insights You Need to Plan & Execute Successfully Eric Simonson, Managing Partner, Research, Everest Group, and Shirley Hung, Vice President, Everest Group
The Future of Social Responsibility in Outsourcing IAOP's SRO Chapter
Automating Third Party Risk & Governance John Bree, SVP & Partner, Neo Group
End-To-End IT Vendor Governance; Leveraging Cloud Technology To Enable Outsourced Service Delivery Processes With Contractual Oversight Ves Kjenstad, Vice President, IT Operations, BMS
Navigating the Cloud Landscape Kishore Durg, Cloud and Growth Strategy Lead, Accenture Technology Services
The Perils and Potential of Digital Transformation Don Estes, VP Application Modernization, Atos | Syntel
The Trust Factor: The Critical Element in a Successful and Enduring Partnership Lance Kwasniewsky, President & CEO, COP, Belcan Corporation and Mahesh Patel, Director, Global Engineering Sourcing, Pratt and Whitney
A Bi-Partisan Approach to Assessing Risk Lawrence Kane, COP, COP-GOV, Senior Leader, IT Sourcing Excellence, Boeing and Janette Nyden, JD, Contracts Expert and AuthorFIND
Human Capital 3.0: The Contract Workforce is the New Outsourcing in the Age of A.I. and Automation Rajeev Thakur, Head of Global Knowledge Center, Newmark Knight Frank
Evaluating Automation Proposals from Suppliers in New Engagements Ivo Tzontchev, Senior Manager, Outsourcing Strategy and Governance, AbbVie and Shuchita Singh, Director of Outsourcing Strategy and Governance, AbbVie
Next Generation Sourcing for the Digital Enterprise Anupam Govil, Partner, Avasant and Jairo Quiros, Vice President - Global Shared Services & Global RPA Head, Equifax
1:00PM - 5:00PM COP Standards Workshop
11:00AM - 5:30PM IAOP/PULSE Publisher's Cup Golf Outing
5:00PM - 8:00PM Early Registration & Welcome Happy Hour
6:00AM - 7:30AM Make a Difference 5K Fun Run/Walk
8:00AM - 5:00PM Conference Registration
9:30AM - 12:30PM Customer Key Issues Workshop
9:30AM - 11:30AM Provider & Advisor Key Issues Workshop
11:30AM - 12:30PM Summit Kick-Off Luncheon
12:30PM - 3:00PM Keynote Sessions
3:30PM - 6:00PM Spark! Speed Networking (and concurrent workshop TBA)
6:00PM - 7:30PM Welcome Reception in the Global Services Mall
7:30AM - 8:30AM Networking Breakfast in the Global Services Mall
8:30AM - 10:30AM Keynote Sessions
10:45AM - 5:45PM Breakout Sessions Rounds 1-6
6:00PM - 7:30PM Cocktail Reception in the Global Services Mall
8:00PM - 9:30PM Closing Event at SeaWorld
8:30AM - 10:00AM What Keeps COP's Up at Night - Working Breakfast Session
10:00AM - 12:00PM Design Thinking Workshop
12:00PM - 1:30PM Food for Thought Networking Luncheon
12:30PM - 3:30PM COP Advanced Intensive (for COPs only)
For planning purposes only, times subject to change.
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