OWS2.0 | Program & Agenda

Here is where you'll find the latest program announcements as well as the schedule - check back often as we continue to make updates.


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Dr. Marci Rossell, Former CNBC Chief Economist and Co-Host of SQUAWK BOX

Trade wars, Brexit and the upcoming U.S. election are buffeting economies worldwide.  Consumers and businesses are in a “wait and see” mode, but that won’t tip the globe into recession. Join Dr. Marci Rossell as she considers how the economic growth unfolds in the year to come.



Eric Clark, Chief Digital Officer, NTT DATA Services

Yesterday’s fast is today’s unacceptable. New business models and the speed of business is forcing us to think not just bigger but radically different. “We’ve always done it this way” will put you out of business. In a race to remain relevant in this accelerated cycle of innovation, companies are under constant pressure to get to market faster with products and services that help their customers outpace their competition. “Slow” has become another word for “obsolete.” 


Moderator: Jon Browning, CEO, Global Mentorship Initiative  Panelists: Maryana Iskander, CEO, Harambee Youth Employment Accelerator; Mamadou Biteye, VP, Social Impact, EMEA, VISA; Stacie Herring, VP, Consumer Services Experience, Intuit

Impact Sourcing not only presents enormous opportunity for professional advancement of marginalized communities through training and steady, fair-wage employment but it is also a business practice that, when done right, maximizes business outcomes. This session will feature panelists from the organizations blazing the trail in this space as well as personal stories from struggle and adversity to success through ingenuity, drive, and dedication. Join us to hear how impact sourcing is transforming business for the better and learn where to start at your organization.

FUTURE OF WORK: Unlocking Human Potential

Yaarit Silverstone, Managing Director, Strategy, Talent & Organization, Accenture

In the digital era, business leaders don’t need more theories on how to innovate; they need a practical playbook on how to harness disruption to continuously reinvent, grow sustainably and scale to a profitable “new”—all just to remain relevant. Organizations need to maximize their core business by making continuous wise pivots at the right time. But that’s only part of the equation. Highly adaptive talent is required to keep pace with the constant business and technology change while also anticipating and shaping it. With the help of advanced analytics and new technologies, organizations can hyper-personalize experiences, reimagining the workforce to unlock hidden potential and fuel growth and disruption.



Moderator: Atul Vashistha, COP, Chairman, Neo Group  Panelists: Suzanne Leopoldi-Nichols, President of GBS, UPS; Ofelia Fernandez, LAC Regional Financial Controller & General Manager, Enterprise Operations Bogotá, Diageo

Leading enterprises are leveraging GBS to enable transformation. GBS is no longer just shared services but a strategic lever to accelerate revenues, launch new products and optimize operations. Hear from industry experts as we explore this journey.


Kevin Parikh, CEO and Chairman, Avasant

Transcending Digital predicates that by applying moonshot thinking and leveraging technology innovation we can build a new world, the paradigm of which underlies infinite opportunity and benefit to humanity. It will enable us to become human again, strengthening our relationships and becoming connected over oceans and across borders. It unlocks opportunities for enterprises to create economic and business value. It creates an environment for current and future generations to thrive, enabled by Hyper sustainability. Transcending Digital means that we will go beyond a world that is defined by technology, to one where humanity is placed at the center.

Claude Marais, President, SirionLabs
In the early 1980s, companies had no internet, no laptops, and no cell phones. Another area where they struggled due to lack of technology was managing enterprise contracts which had to be done manually in a tedious and ineffective manner. We are now in 2020 with cutting-edge web and cloud technologies, mobile devices and modern contract management systems. Why do we have enterprises – even the Fortune 500s – still struggling to address the same basic contract and supplier management needs – locating all of their contracts, understanding what’s in those contracts, tracking obligations, and just making sure that the performance and invoices are aligned with the contracts? Join Claude Marais as he explains the mistakes that organizations continue to make in their contract management strategy and how they can use advanced CLM technology to create a truly modern enterprise. 


Moderator: Jagdish R. Dalal, COP, Chief Advisor, Thought Leadership, IAOP
Panelists:  Michael Nacarato, COP, IAOP’s Buy Side Ambassador; Sailesh Thakur, COP, Director, CME Group

There’s just no escaping the stressors of modern business. There’s the relentless decision-making, the sheer volume of day-to-day responsibilities and the drive to increase the bottom line, just to name a few. We’re bringing together a panel of experts to discuss today’s challenges - like innovation, finding the best talent and staying relevant - and providing advice that will help you succeed so you can switch off.


Mary Lewis, COP, Manager, Sourcing, Sprint; Cynthia Batty, Chief Knowledge Officer, ISG; Sara Musil, Manager, Sourcing, Sprint; Chris Okamoto, Associate Partner, Strategy & Design, Infosys 

Design thinking is a term first introduced in a 1987 book on architecture and urban planning. Its precepts, however, predate that. Robert McKim of Stanford University’s School of Engineering introduced a similar itnerative design process that in 1973, and engineer Rolf Faste expanded, on the approach to design thinking courses at Stanford in the ‘80s and ‘90s. Nearby Palo Alto-based design and consulting firm IDEO grew to build a thriving business helping companies apply design thinking — which it defines as “a human-centered approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success” — to product and service development. Today, IT service providers are adopting the approach. Design thinking is taking shape as an integral part of business processes and outsourcing solutions. Join Mary and executives from Infosys and ISG and work through a DT exercise, leaving with action items to take back to your team.



  • Man vs. Machine Alex Gerler, Regional Director, Portfolio Administration, Cushman & Wakefield

  • Outsourcery – Are Good Outcomes a Result of Magic or Strategy?  FD Giambattista, VP, Right Shoring Strategy and Operations, Bank of the West

  • How To Be A Good Customer  Moderator: Kyle Andrews, Partner, Pretium Partners; Michael Nacarato, IAOP's Buy-Side Ambassador; David Althoff, Senior Vice President, Cognizant; Vijay Verma, Executive VP, HCL Americas

  • Key Issues in 2020: The Insights You Need to Plan & Execute Successfully  Eric Simonson, Managing Partner, Research, Everest Group, and Shirley Hung, Vice President, Everest Group

  • The Future of Social Responsibility in Outsourcing  IAOP's SRO Chapter

  • Automating Third Party Risk & Governance John Bree, SVP & Partner, Neo Group

  • End-To-End IT Vendor Governance; Leveraging Cloud Technology To Enable Outsourced Service Delivery Processes With Contractual Oversight Ves Kjenstad, Vice President, IT Operations, BMS

  • Navigating the Cloud Landscape Kishore Durg, Cloud and Growth Strategy Lead, Accenture Technology Services

  • The Perils and Potential of Digital Transformation Don Estes, VP Application Modernization, Atos | Syntel

  • The Trust Factor: The Critical Element in a Successful and Enduring Partnership Lance Kwasniewsky, President & CEO, COP, Belcan Corporation and Mahesh Patel, Director, Global Engineering Sourcing, Pratt and Whitney

  • A Bi-Partisan Approach to Assessing Risk Lawrence Kane, COP, COP-GOV, Senior Leader, IT Sourcing Excellence, Boeing and Janette Nyden, JD, Contracts Expert and AuthorFIND

  • Human Capital 3.0: The Contract Workforce is the New Outsourcing in the Age of A.I. and Automation Rajeev Thakur, Head of Global Knowledge Center, Newmark Knight Frank

  • Evaluating Automation Proposals from Suppliers in New Engagements Ivo Tzontchev, Senior Manager, Outsourcing Strategy and Governance, AbbVie and Shuchita Singh, Director of Outsourcing Strategy and Governance, AbbVie

  • How Digital Disrupts Outsourcing Jan Erik Aase, Principal Analyst and Global Head, ISG Provider Lens and Stanton Jones, Director and Principal Analyst at ISG
  • Past Present and Future of Governance Moderator: John Bree, SVP & Partner, Neo Group Panelists: Umapathy Viswanathan, Director, Strategic Partner Governance, BCBS Association; Andy Gottschalk, Managing Director, Emergent Holdings Inc.; Doug Ausenhmer, Director, Supplier Management Office, Abbott; Alpa Inamdar, Head of Business Change Group, Americas, BNY Mellon
  • Unconcious Bias Maura Hudson, Senior Vice President, Colliers and Michelle Needles, Executive Managing Director, Colliers
  • Your Crowdsourced Topics on Contracting and Negotiation Moderator: Neil Hirshman, COP, Partner, Kirkland & Ellis LLP; Panelists: Lawrence Kane, COP, COP-GOV, Senior Leader, IT Sourcing Functional Excellence, Boeing; John Beardwood, Partner, Fasken Martineau DuMoulin LLP and Shellie Freedman Partner, Kirkland & Ellis LLP
  • Doing Well by Doing Good: A Service Provider Story IAOP Provider Corporate Members, including companies such as Eclaro
  • Digital Transformation in Latin America and the Caribbean IAOP’s Latin America and Caribbean Outsourcing Council (LACOC)
  • Leveraging Coaching Fundamentals to Strengthen Your Outsourcing Relationships Audrey Cushing,  Business Services and Quality Director | Vee Technologies
  • Journey to 100% SaaS  Kevin Grayling, CIO Florida Crystals Corporation 
  • Migrating to a Faster Leaner Financial Service Outsourcing Model Paul Anselmo, CEO, Evolve Mortgage Services and Sylvannas Berkeley, VP, BPO and Shared Services Development, T&T IFC 
  • GEO Award-Winning Case Study: Intuit’s Customer Success Outsourcing Transformation Balakarthik Venkataramanan, Director, Global Partner Management, Intuit 
  • Sourcing for Agile - A Deep Dive into Innovative Sourcing Methods to Drive Value from Agile Development and Still Hold Vendors Accountable for Outcomes Boris Abezgauz, Partner, PwC Strategy&
    Skanda Janakiram, Director, PwC Los Angeles

  • Next Generation Sourcing for the Digital Enterprise Anupam Govil, Partner, Avasant and Jairo Quiros, Vice President - Global Shared Services & Global RPA Head, Equifax



Sunday - February 16

1:00PM - 5:00PM        COP Standards Workshop
11:00AM - 5:30PM      IAOP/PULSE Publisher's Cup Golf Outing
5:00PM - 8:00PM        Early Registration & Welcome Happy Hour

Monday - February 17

6:00AM - 7:30AM       Make a Difference 5K Fun Run/Walk
8:00AM - 5:00PM       Conference Registration
9:30AM - 12:30PM     Customer Key Issues Workshop
9:30AM - 11:30AM     Provider & Advisor Key Issues Workshop
11:30AM - 12:30PM   Summit Kick-Off Luncheon
12:30PM - 3:00PM     Keynote Sessions
3:30PM - 6:00PM       Spark! Speed Networking (and concurrent workshop TBA)
6:00PM - 7:30PM       Welcome Reception in the Global Services Mall

Tuesday - February 18

7:30AM - 8:30AM      Networking Breakfast in the Global Services Mall
8:30AM - 10:30AM    Keynote Sessions
10:45AM - 5:45PM     Breakout Sessions Rounds 1-6
6:00PM - 7:30PM       Cocktail Reception in the Global Services Mall
8:00PM - 9:30PM       Closing Event at SeaWorld

Wednesday - February 19

8:30AM - 10:00AM    What Keeps COP's Up at Night - Working Breakfast Session
10:00AM - 12:00PM   Design Thinking Workshop
12:00PM - 1:30PM     Food for Thought Networking Luncheon
12:30PM - 3:30PM     COP Advanced Intensive (for COPs only)

For planning purposes only, times subject to change.

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