OWS24: Uniting Minds, Igniting Connections

Join us at OWS24 to stay ahead of the curve in the fast-evolving world of outsourcing and sourcing. Together, we'll explore how emerging technologies, innovative strategies, and collaborative partnerships can drive success in the global marketplace. This year's Summit, taking place May 21-23 in Chicago, aims to bridge the gap between innovative technologies and industry best practices, offering a unique platform for knowledge exchange, networking, and strategic insights.

Key Focus Areas:

  • Artificial Intelligence (AI) and Machine Learning: Understand how these technologies are reshaping service delivery, operational efficiency, and competitive advantage in the sourcing landscape.

  • Digital Technologies: Dive into the world of digital transformation and its implications for our industry. From cloud computing to blockchain and beyond, discover how cutting-edge digital technologies are enabling more resilient, agile, and scalable solutions.

  • The Future of Work: Examine the evolving dynamics of the workplace in the context of outsourcing and sourcing. Learn about remote work trends, the gig economy, talent management, and how organizations are adapting their models to the future of work.

  • Risk and Governance: Address the critical aspects of risk management and governance in outsourcing and sourcing relationships. Sessions will cover regulatory compliance, data security, privacy issues, and best practices for ensuring transparent and ethical outsourcing partnerships.

  • Social Impact: Highlighting the social responsibility aspect, this theme focuses on impact sourcing as a means to create positive social and economic change. Discover how companies are leveraging social impact strategies to generate employment in underserved communities, ensuring inclusive growth and sustainable development.

Watch this page and IAOP socials for updates as they happen or REQUEST MORE INFO on sponsoring, speaking, and attending OWS24!

   MAY 21-23, 2024 (WORKSHOP ON MAY 23)









6:00 PM – 9:00 PM  Welcome Networking Event/Badge Pick-Up, Puttery Chicago


8:30 AM – 9:15 AM  Registration and Morning Coffee
9:15 AM – 9:30 AM   Welcome and Opening Comments
9:30 AM – 10:15 AM 

Keynote: The Power of T
Kate Vitasek, Faculty, University of Tennessee, Author

10:15 AM – 10:45 AM

Part I: EU Policymakers Clear Way for Passing of Landmark AI Act
Emma Flett, Partner; Max Harris, Partner and Ben Zeris, Associate, Kirkland & Ellis LLP

10:45 AM – 11:00 AM Refreshment Break
11:00 AM – 11:30 AM Part II: AI Governance in Health Care
Robert Kantrowitz, Partner, Kirkland & Ellis LLP; Dennis Williams, Partner, Healthcare & Life Sciences Regulatory,   Kirkland & Ellis LLP; Caitlin Kierum, Associate, Healthcare & Life Sciences Regulatory and Micah Desaire, Associate, Healthcare & Life Sciences Regulatory, Kirkland & Ellis LLP
11:30 AM – 12:15 PM 

Making a Difference by Leveraging Unconventional Talent
Jon Browning, CEO, GMI; Marv Richardson, Co-Founder and Board Chair, Driving Forward; Yele Adelakun, Associate Professor of MIS and Founder of DePaul University ID Lab

12:15 PM – 1:30 PM Networking Luncheon
1:45 PM – 2:15 PM

Global Business Solution Providers as Impact Agents to Effect Positive Change  
James Donovan, CEO, ADEC Innovations, and Chairman, Global CEO Alliance

2:15 PM – 2:45 PM The Evolution of Supplier Governance from Managers of Vendors to Governance Maestros
Mike Wheeler, Partner & Global Supply Chain Practice Lead and Jim Lee, Principal and Global Supplier Governance Practice Lead, Avasant
2:45 PM – 3:30 PM Panel Discussion: Trends in Transformational Outsourcing

Moderated by Mark Voytek, COP, Chief Advisor, Thought Leadership, IAOP and featuring Peter George, Partner, Baker McKenzie; Vinny Sanchez, Partner, DLA Piper; and Peter Mueller, VP of Partnerships, America, Scalehub and Juan Coronado, Managing Director, Deloitte Consulting

3:30 PM – 3:45 PM Refreshment Break
3:45 PM – 4:30 PM

Transparency in Design Thinking: Fostering Trust in Collaboration
Audrey Cushing, COP, Senior Director, Business Operations and Quality, Vee Healthtek; Troy Riley, Senior Director, Vendor Risk Management, Fannie Mae; Jim Lee, Principal and Global Lead Governance, Risk & Compliance, Avasant; Michael Nacarato, COP, Senior Director, Transamerica; Mark Voytek, COP, Founder and Managing Partner, Voytechnology Partners and IAOP Chief Advisor Thought Leadership 

4:30 PM – 5:15 PM  Panel: Investing in the Workforce of the Future 
Moderated by Mark Voytek, Chief Advisor, Thought Leadership, IAOP, and featuring members of IAOP's Future of Work CoE
5:15 PM – 5:30 PM Review & Ready for Tomorrow
5:30 PM – 7:00 PM  IAOP Awards Ceremony & Reception hosted by Avasant
7:30 PM - 9:00 PM Evening Networking Event - Chicago River Architectural Tour (Fee applies.)




8:30 AM – 9:15 AM  Registration and Morning Coffee
9:15 AM – 9:30 AM   Welcome and Day Two Overview
9:30 AM – 10:15 AM 

Keynote: 2024 and Beyond: Unveiling Future Industry Trends 
Dan Schuffert, Divisional Vice President Strategic Sourcing, HCSC (Health Care Service Corporation)

10:15 AM – 11:00 AM

Data Security and Privacy in the Age of AI
Cristina Messerschmidt, Senior Associate, North America Privacy & Technology Practice, Baker McKenzie

11:00 AM – 11:15 AM Refreshment Break
11:15 AM – 12:00 PM

The Imagination Age
Kevin Parikh, Chairman & CEO, Avasant

12:30 PM – 1:30 PM Networking Luncheon - Hosted by IAOP’s Centers of Excellence
1:45 PM – 2:30 PM 

CX and Service Provider Sustainability: Tools and Approaches Adapted to this Industry
Dan Lang, Practitioner, Sutherland Labs, and Chief Advisor, Social Impact, IAOP; Christiane Laframboise, Vice President, Experience Team, Sutherland Global Services and Alistair Niederer, CEO, ESG & BPO Advisor, Needlerock

2:30 PM – 3:15 PM 

Panel: Best Practices in Governing the Procurement and Deployment of AI
Vinny Sanchez, Partner, DLA Piper

3:15 PM – 3:30 PM  Refreshment Break
3:30 PM – 4:15 PM   

Strategic Insights for Global Offshoring: Know Before You Go & Go Before You Go
Moderated by Michael Nacarato, COP, Senior Director, Transamerica and IAOP Global Ambassador

4:15 PM – 5:00 PM

Newbies and the Old Guard Face Off on Collaborative Supplier Governance Trends and Challenges 
Moderated by Jim Lee, Global leader of the Governance, Risk & Compliance Practice, Avasant, and self-identified “Old Guard” and featuring Michael Nacarato, COP, Senior Director, Transamerica; Troy Riley, Senior Director, Vendor Risk Management, Fannie Mae and Ves Kjenstad, Executive Advisor, Kjelp Tech Consultancy, formerly VP, IT Business Operations, Bristol-Myers Squibb

5:00 PM – 5:15 PM Review & Ready for Tomorrow
5:15 PM – 6:30 PM  Evening Cocktail Reception - hosted by Baker McKenzie
7:30 PM Evening Networking Event - 360 CHICAGO (Fee applies.)


8:30 AM – 9:00 AM Registration and Morning Coffee
9:00 AM – 12:30 PM Governance In-Depth: Practical Tools to Fix What is Ailing You  An interactive workshop led by IAOP's Collaborative Supplier Governance CoE Leadership Team (Complimentary but you must reserve your seat.) Learn more
12:30 PM – 1:30 PM  It’s a Wrap Luncheon

Subject to change.

Partners & Sponsors 















Why Attend?


  • Networking Opportunities: Connect with industry leaders, innovators, and peers from around the globe. OWS24 offers unparalleled opportunities for networking, fostering collaborations, and sharing experiences.

  • Insightful Sessions: Benefit from a rich agenda of keynote speeches, panel discussions, and workshops led by renowned experts. Gain actionable insights into the latest trends, challenges, and opportunities in outsourcing.

  • Innovation Stations: Experience firsthand the latest technologies and solutions driving the future of outsourcing. The innovation stations will highlight groundbreaking products and services transforming the industry.

  • Strategic Guidance: Whether you're looking to refine your outsourcing strategy, explore new opportunities, or mitigate risks, OWS24 provides the knowledge and tools necessary to navigate the complexities of the outsourcing ecosystem effectively.


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