Member News & Events

IAOP Members have the opportunity to promote important company announcements. From awards, mergers and acquisitions to conferences and recent publications, this is the place to find all the latest member news and events. To submit a press release or relevant details, email      

The next normal | What does 2021 hold for the BPO Industry? - Enterprise Ireland

Join our panel of experts  in the BPO industry as they bring you global insights and best practices from 2020 and what to look out for in 2021

Tuesday, 1st Dec 2020 | 11am ET | 45 minutes


The Must-Have Multifamily Amenity for the COVID-19 Era - Datrose

Residential Smart Lockers secure more than just packages. In this webinar, hosted by Datrose and Smiota, you’ll learn about how smart lockers can facilitate 24/7 contactless drop-offs and pick-ups for items like food, dry cleaning, pharmaceuticals and everything else your residents need.

This webinar will be held on Nov 19, 2020 11:00 AM (Pacific)

Download a brochure about Smart Lockers.


VeriCall Finds the Ideal Home in Scotland to Expand - Scottish Develoment International

Access to talent, skills training and digital technology helped London-based global business services firm, VeriCall choose Scotland as a location to scale up its operations.


Ashurst Global Law Firm Raises the Bar for Service Delivery From Scotland - Scottish Develoment International

Since opening its Global Centre of Excellence in August 2013, progressive global law firm Ashurst has found that Glasgow is the perfect location to expand its full range of business-critical functions. The firm is benefiting from the city’s high calibre graduates to help transform how it delivers its legal services to its clients across the globe.


E-signatures 1: the legal landscape, opportunities and risks - CMS

CMS D-Code: E-signatures series

D-Code is our D programme to help in-house legal teams get to grips with all things digital and data. In this series, to coincide with the launch of the CMS Guide to Electronic Signatures and E-signing platforms, we explore the latest law, technology and market practice of this important and fast-evolving area. You will have the opportunity to share your comments and questions in our live Q&A.

E-signatures 1: the legal landscape, opportunities and risks

In this session, we set the scene with:

  • Some jargon-busing to demystify and differentiate: electronic signatures, electronic seals and advanced qualified electronic signatures
  • An overview of the latest law and guidance on validity in both England & Wales and Scotland
  • Some grey areas and scenarios in which particular caution is required


Capgemini named a Leader in NelsonHall’s Cloud-Based HR Transformation

Capgemini is delighted to have been positioned as a Leader in NelsonHall’s Cloud-Based HR Transformation analysis in the Overall market segment and the Multi-Country Focus market segment.

The report acknowledges Capgemini’s strengths in cloud HR transformation services across large market HR geographies (US, UK, Europe, and Australia), including:

  • Digital design thinking with a robust methodology and delivery capability for digital solutions through our Digital Global Enterprise Model (D-GEM) platform
  • A holistic approach to delivering a deep technical stack
  • The capability to deliver digital learning solutions with a knowledge center focus
  • The ability to support all three primary human capital management (HCM) technologies: Workday, SAP SuccessFactors, Oracle HCM.

Leaders are vendors that exhibit a high capability relative to their peers to deliver immediate benefit and a high capacity relative to their peers to meet future client requirements.


GBS Talks 4.0 – Virtual Forum

GBS Talks 4.0 - Virtual Forum is an international on-line conference focused on the most current challenges, trends and activities in the world of business services. The aim of the event is a substantive discussion and sharing of experience in the area of the development of the modern business services sector in the areas of human resources, office and locating international BPO / SSC / IT projects.


Syngenta reimagines its HR for an enhanced employee experience

Through its partnership with Capgemini, Syngenta standardized its global HR processes, leading to the introduction of best-in-class digital tools to achieve greater effectiveness and a better employee experience. This led to a range of tangible benefits, including:

  • 58% to 90% increase in employee satisfaction
  • 75% reduction in customer complaints
  • 90% of tickets resolved in two days resulting in faster and more effective ticket resolution time
  • 30% cost reduction in HR operating costs from 2012–2015, followed by an additional 40% cost reduction resulting from the “HR Next Generation” program.


Messer Gases develops a new approach to collections

In partnership with Capgemini, Messer Gases improves the effectiveness of its credit-to-cash collections by updating the Webcollect tool, rewriting existing business practices, and restructuring its collections team.

The results:                  

  • 30% cash flow increase
  • 40% reduction on past due payments
  • 72% decrease in unapplied cash during month-end
  • 100% portfolio penetration


4 pragmatic turnkey solutions by Capgemini to build a resilient enterprise!

COVID-19 has triggered global instability that is putting immense pressure on business leaders to generate secure outcomes for their organizations. Capgemini’s crisis care package offers provide practical and turnkey solutions that help your organization to mitigate the disruption caused by COVID-19 and deliver tangible business outcomes. The crisis care package offers enable organizations to:

  • Respond – limit the business disruption
  • Restore – stabilize and get back to business faster
  • Relaunch – perform and reimagine the new or next normal to build a resilient enterprise.


Acquire BPO announces The SMART Group acquisition

Acquire BPO – Australia’s leading customer experience and business process outsourcing provider –has announced its 100% acquisition of Melbourne call centre outsource provider The SMARTGroup, which will support the company’s local service offering.


Supply Wisdom Releases Ranking of 60 Countries on Geopolitical Risk (The 2020 Geo-Political Risk Map)

In today’s business environment, Geo-Political risks pose the greatest threat of business disruption to your global operations. Explore how commonly used sourcing destinations rank on Geo-Political Risk. Contemporary corporations are dependent on third parties geographically dispersed across the globe. Enterprises are increasingly aware of the need to monitor their third parties. However, what they often fail to realize is the potentially devastating impact of risks specific to the location in which their third parties or global operations reside, and the ongoing monitoring required of these location-based risks to minimize or avoid business disruption.



Capgemini Named a Leader and Star Performer in Finance and Accounting Digital Capability Platform Solutions (F&A DCP)

Capgemini is delighted and proud to have been positioned as a Leader and Star Performer in Everest Group’s PEAK Matrix™ on Finance and Accounting Digital Capability Platform Solutions (F&A DCP). The report acknowledges Capgemini’s “strong digital frameworks such as ESOAR and D-GEM for process transformation to drive digital adoption and aid enterprises in scaling up their PEAK Matrix™ Star Performerdigital investments” and “strong vision for ‘Intelligent Process Automation’ – bringing together multiple digital levers such as automation, analytics, and AI to augment the human workforce with a vertical end-to-end approach of upstream and downstream processes.”



NIX Announces upMessage on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace

NIX has announced it has launched an application for simple business communication via SMS mailing, upMessage, on Salesforce AppExchange, thereby empowering customers to connect with Salesforce users in a safe and convenient way. The customizable app provides both inbound and outbound SMS, covering up a few mobile providers and directly integrating within a Salesforce platform, so there is no need for other plug-ins to contact Salesforce clients. NIX is proud to announce that upMessage corresponds to the Salesforce’s UI, security and best practices standards. NIX’s customers can now benefit from quick and safe business messaging within the upMessage application.



R3P Consulting Limited Expands Outsourcing, Vendor Management & Risk Consulting With Supply Wisdom Third-Party & Location Risk Intelligence

R3P Consulting, specialists in Outsourcing, Vendor Management & Third-Party Risk Management (TPRM), are pleased to announce the signing of a VAR agreement with Supply Wisdom, providers of real-time and continuous Third-Party and Location Risk Intelligence. The partnership provides Canadian clients with local client support to the most comprehensive and trusted intelligence and monitoring of third-party and location risks available today.



Pro Progressio: Outsourcing & More Magazine

Pro Progressio is a foundation located in Poland focused on the development of the outsourcing industry. Among the goals of the foundation is the promotion of Poland as a near and offshoring location, outsourcing education and promotion of service suppliers and their business environment. The foundation is using Outsourcing Portal and Outsourcing & More Magazine (Polish-English outsourcing industry media) to achieve the goals and is also a membership project run by Pro Progressio. The members of the Club are cities, development agencies, consulting organizations, real estate developers and other organizations in the outsourcing industry environment.

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