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Member News & Events


IAOP Members have the opportunity to promote important company announcements. From awards, mergers and acquisitions to conferences and recent publications, this is the place to find all the latest member news and events. To submit a press release or relevant details, email memberservices@iaop.org.      


GBS Talks 4.0 – Virtual Forum

GBS Talks 4.0 - Virtual Forum is an international on-line conference focused on the most current challenges, trends and activities in the world of business services. The aim of the event is a substantive discussion and sharing of experience in the area of the development of the modern business services sector in the areas of human resources, office and locating international BPO / SSC / IT projects.

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Syngenta reimagines its HR for an enhanced employee experience

Through its partnership with Capgemini, Syngenta standardized its global HR processes, leading to the introduction of best-in-class digital tools to achieve greater effectiveness and a better employee experience. This led to a range of tangible benefits, including:

  • 58% to 90% increase in employee satisfaction
  • 75% reduction in customer complaints
  • 90% of tickets resolved in two days resulting in faster and more effective ticket resolution time
  • 30% cost reduction in HR operating costs from 2012–2015, followed by an additional 40% cost reduction resulting from the “HR Next Generation” program.

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Messer Gases develops a new approach to collections

In partnership with Capgemini, Messer Gases improves the effectiveness of its credit-to-cash collections by updating the Webcollect tool, rewriting existing business practices, and restructuring its collections team.

The results:                  

  • 30% cash flow increase
  • 40% reduction on past due payments
  • 72% decrease in unapplied cash during month-end
  • 100% portfolio penetration

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4 pragmatic turnkey solutions by Capgemini to build a resilient enterprise!

COVID-19 has triggered global instability that is putting immense pressure on business leaders to generate secure outcomes for their organizations. Capgemini’s crisis care package offers provide practical and turnkey solutions that help your organization to mitigate the disruption caused by COVID-19 and deliver tangible business outcomes. The crisis care package offers enable organizations to:

  • Respond – limit the business disruption
  • Restore – stabilize and get back to business faster
  • Relaunch – perform and reimagine the new or next normal to build a resilient enterprise.

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Acquire BPO announces The SMART Group acquisition

Acquire BPO – Australia’s leading customer experience and business process outsourcing provider –has announced its 100% acquisition of Melbourne call centre outsource provider The SMARTGroup, which will support the company’s local service offering.

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Supply Wisdom Releases Ranking of 60 Countries on Geopolitical Risk (The 2020 Geo-Political Risk Map)

In today’s business environment, Geo-Political risks pose the greatest threat of business disruption to your global operations. Explore how commonly used sourcing destinations rank on Geo-Political Risk. Contemporary corporations are dependent on third parties geographically dispersed across the globe. Enterprises are increasingly aware of the need to monitor their third parties. However, what they often fail to realize is the potentially devastating impact of risks specific to the location in which their third parties or global operations reside, and the ongoing monitoring required of these location-based risks to minimize or avoid business disruption.

 

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Capgemini Named a Leader and Star Performer in Finance and Accounting Digital Capability Platform Solutions (F&A DCP)

Capgemini is delighted and proud to have been positioned as a Leader and Star Performer in Everest Group’s PEAK Matrix™ on Finance and Accounting Digital Capability Platform Solutions (F&A DCP). The report acknowledges Capgemini’s “strong digital frameworks such as ESOAR and D-GEM for process transformation to drive digital adoption and aid enterprises in scaling up their PEAK Matrix™ Star Performerdigital investments” and “strong vision for ‘Intelligent Process Automation’ – bringing together multiple digital levers such as automation, analytics, and AI to augment the human workforce with a vertical end-to-end approach of upstream and downstream processes.”

 

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NIX Announces upMessage on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace

NIX has announced it has launched an application for simple business communication via SMS mailing, upMessage, on Salesforce AppExchange, thereby empowering customers to connect with Salesforce users in a safe and convenient way. The customizable app provides both inbound and outbound SMS, covering up a few mobile providers and directly integrating within a Salesforce platform, so there is no need for other plug-ins to contact Salesforce clients. NIX is proud to announce that upMessage corresponds to the Salesforce’s UI, security and best practices standards. NIX’s customers can now benefit from quick and safe business messaging within the upMessage application.

 

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R3P Consulting Limited Expands Outsourcing, Vendor Management & Risk Consulting With Supply Wisdom Third-Party & Location Risk Intelligence

R3P Consulting, specialists in Outsourcing, Vendor Management & Third-Party Risk Management (TPRM), are pleased to announce the signing of a VAR agreement with Supply Wisdom, providers of real-time and continuous Third-Party and Location Risk Intelligence. The partnership provides Canadian clients with local client support to the most comprehensive and trusted intelligence and monitoring of third-party and location risks available today.

 

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Pro Progressio: Outsourcing & More Magazine

Pro Progressio is a foundation located in Poland focused on the development of the outsourcing industry. Among the goals of the foundation is the promotion of Poland as a near and offshoring location, outsourcing education and promotion of service suppliers and their business environment. The foundation is using Outsourcing Portal and Outsourcing & More Magazine (Polish-English outsourcing industry media) to achieve the goals and is also a membership project run by Pro Progressio. The members of the Club are cities, development agencies, consulting organizations, real estate developers and other organizations in the outsourcing industry environment.

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