Member News & Events

IAOP Members have the opportunity to promote important company announcements. From awards, mergers and acquisitions to conferences and recent publications, this is the place to find all the latest member news and events. To submit a press release or relevant details, email      


How Best-in-Class Organizations Manage Their Contingent Workforce | Everest Group Webinar | February 12, 10:00 AM ET

As the contingent or “alternative” workforce becomes an increasingly critical component of the overall talent strategies for most global enterprises, stakeholders are finding it extremely challenging to effectively manage. Definition and classification, visibility into the mammoth spend, and balancing conflicting internal stakeholder priorities are among the most worrisome elements.



Avasant Empowering Beyond Summit: Transcending Digital  |  March 9-10  |  Rancho Palos Verdes, CA

Transcending Digital: The role of technology in building a new world. Go beyond ‘digital’ to discover how technology can be used to create both economic and social value. Join Avasant at the beautiful Terranea Resort in Rancho Palos Verdes, CA to explore how digital solutions, strategic sourcing, and automation drive real business value. The EBS experience: 300+ IT & BPO Executives | 20+ Industry Experts | 100+ Technology Solutions | 10+ Case Studies & Sessions. Topic highlights: Digital Innovation and Disruption Across Various Industries; Success Stories of Digital Transformation Through Intelligent Automation, IOT and Cognitive; Building New Business Models and Governance Mechanisms to Enhance Customer Value; Sourcing Transformation Strategies.



VXI Global Solutions Expands Leadership Team in Business Development, Marketing and Client Relations

Four strategic hires join VXI to drive business growth and a culture of innovation. As part of its ongoing commitment to serve the evolving needs of the customer-care and CX market, VXI Global Solutions (VXI) today announced the hiring of four highly experienced executives to its business development, marketing and client relations teams. VXI is a customer experience company, passionate about designing solutions that augment its clients’ business processes to deliver higher revenue, greater profitability and happier customers. 



NIX Announces upMessage on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace

NIX has announced it has launched an application for simple business communication via SMS mailing, upMessage, on Salesforce AppExchange, thereby empowering customers to connect with Salesforce users in a safe and convenient way. The customizable app provides both inbound and outbound SMS, covering up a few mobile providers and directly integrating within a Salesforce platform, so there is no need for other plug-ins to contact Salesforce clients. NIX is proud to announce that upMessage corresponds to the Salesforce’s UI, security and best practices standards. NIX’s customers can now benefit from quick and safe business messaging within the upMessage application.



Chetu Continues European Expansion with New UK Office

Chetu, the leading provider of world-class software solutions, today announced the extension of its European presence with the opening of its newest office in Birmingham, England. Approaching its 20th anniversary, Chetu has augmented its growth in Europe with its new software delivery hub opening near Birmingham’s bustling City Centre. The office, which is located at 119 Holloway Head, Suite SF04, will serve as the home base for the European and Middle Eastern markets. 



R3P Consulting Limited Expands Outsourcing, Vendor Management & Risk Consulting With Supply Wisdom Third-Party & Location Risk Intelligence

R3P Consulting, specialists in Outsourcing, Vendor Management & Third-Party Risk Management (TPRM), are pleased to announce the signing of a VAR agreement with Supply Wisdom, providers of real-time and continuous Third-Party and Location Risk Intelligence. The partnership provides Canadian clients with local client support to the most comprehensive and trusted intelligence and monitoring of third-party and location risks available today.



NTT DATA: Transforming Financial Services & Insurance

According to recent global research findings from NTT DATA, new digital technologies, increased competition, and evolving customer expectations are driving 61% of financial services and insurance companies (FS&Is) to shift away from traditional, vertically-integrated business models of offering customers only their own products. FS&Is are moving toward creating a Digital Business Platform that allows them to operate with fintechs, insurtechs and other parties in a global ecosystem to provide consumers unique value, 24/7. The findings show that nine in 10 global FS&Is believe in the need for transformational digital change. Learn more about how FS&I executives in six countries are combatting the current market forces, including potential new entrants such as Apple, Facebook and Amazon. (Related blog post)



NIX United Supports Regional Development in Florida

An international software development company based in Florida, NIX United, announces a pro bono contest for NGOs and non-profit organizations that engage in the local development of the region in any possible way. The company is ready to create a tech solution for any worthy organization, within a $5,000 budget. NIX will accept all proposals, the only condition being that a company should be engaged in local community development in Florida. The competition has been set up to provide professional assistance to companies that contribute to the development of the local community and is planned to be repeated on a regular basis in the future. If your organization is eager to improve the quality of life in a community, neighborhood, city or municipality level, but faces certain technical issues or cannot afford to develop the software product, the NIX team will be happy to support your initiative and provide you with a proper solution.



Alorica Named "BPO of the Year" at 2019 CCW Excellence Awards

Celebrating 20 years in business, Alorica Inc., a global leader in customer experience solutions, was announced winner of the coveted "BPO of the Year" at the 2019 CCW Excellence Awards. This award honors the most innovative concact center solutions and global teams who have delivered results for their clients and their consumers. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of customer experience solutions. Congratulations Alorica!


Acquire BPO undergoes global Finance and HCM transformation with Workday

Acquire BPO, the innovative global business process outsourcing firm, has selected Workday, a leading provider of enterprise cloud applications, to manage its global Finance and HR functions across the US, the Philippines, Australia and the Dominican Republic. With more than 7,000 employees and offices in 12 global locations, Workday will provide Acquire BPO with greater efficiency, engagement and collaboration among the teams for both its HR and Finance functions.


Capgemini identified as a Leader in Finance and Accounting by Everest Group

Everest Group’s “Finance and Accounting Outsourcing (FAO) Service Provider Landscape with Services PEAK MatrixTM Assessment 2019.”

Capgemini’s reputation as a world-leading provider of finance and accounting (F&A) operations has been reinforced by the Everest Group’s assessment of our services. The respected industry analyst firm cites Capgemini’s “strong expertise and capabilities across procure-to-pay (P2P), order-to-cash (O2C), and record-to-report (R2R) processes” as one reason for placing us in the Leader category. 


Pro Progressio: Outsourcing & More Magazine

Pro Progressio is a foundation located in Poland focused on the development of the outsourcing industry. Among the goals of the foundation is the promotion of Poland as a near and offshoring location, outsourcing education and promotion of service suppliers and their business environment. The foundation is using Outsourcing Portal and Outsourcing & More Magazine (Polish-English outsourcing industry media) to achieve the goals and is also a membership project run by Pro Progressio. The members of the Club are cities, development agencies, consulting organizations, real estate developers and other organizations in the outsourcing industry environment.

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