Member News & Events

IAOP Members have the opportunity to promote important company announcements. From awards, mergers and acquisitions to conferences and recent publications, this is the place to find all the latest member news and events. To submit a press release or relevant details, email      

Messer Gases develops a new approach to collections

In partnership with Capgemini, Messer Gases improves the effectiveness of its credit-to-cash collections by updating the Webcollect tool, rewriting existing business practices, and restructuring its collections team.

The results:                  

  • 30% cash flow increase
  • 40% reduction on past due payments
  • 72% decrease in unapplied cash during month-end
  • 100% portfolio penetration


What’s Next? Post-Pandemic Considerations for IT Leaders  | Claro Enterprise Solutions 

Join Claro Enterprise Solutions on August 27th for an interactive web-based discussion on how businesses are responding to the global pandemic, and what IT leader must do to enable new ways of working. Specific takeaways will include:

  • Factors and considerations defining the “New Normal” of work
  • The role of IT in defining operational strategies in today’s continually evolving environment
  • Key capabilities IT organizations need to keep employees connected, collaborating and secure – regardless of their physical location


Why data-driven process discovery and mining is essential to process improvement

Process bottlenecks and inefficiencies in the customer journey, along with tasks that consume a high degree of time, manual effort and cost, as well as processes where being non-compliant poses legal and financial risk, are among the key challenges organizations face today.

NelsonHall, a global analyst firm specializing in digital operations transformation, recently released its 2020 NEAT Assessment for Process Discovery and Mining report to guide businesses in evaluating the process discovery and mining tools available in the market.

During this PEX Network webinar, experts from NelsonHall and ABBYY will discuss process discovery and mining market trends that are driving adoption and use cases that demonstrate the benefits businesses have experienced from implementing the technologies. The presenters will explore the criteria required to evaluate relevant vendors in the space, sharing a glimpse into continuous innovation and advancements in the technologies, as well as presenting a live demo of what ABBYY calls “process intelligence”.

Sign up to this webinar to discover:

  • Why process discovery and mining are essential to any automation plan.
  • The ideal use cases for applying the technologies based on market trends.
  • How to get started in implementing process discovery and mining.
  • Actionable insights around how process discovery and mining can help an organization’s digital transformation journey.


4 pragmatic turnkey solutions by Capgemini to build a resilient enterprise!

COVID-19 has triggered global instability that is putting immense pressure on business leaders to generate secure outcomes for their organizations. Capgemini’s crisis care package offers provide practical and turnkey solutions that help your organization to mitigate the disruption caused by COVID-19 and deliver tangible business outcomes. The crisis care package offers enable organizations to:

  • Respond – limit the business disruption
  • Restore – stabilize and get back to business faster
  • Relaunch – perform and reimagine the new or next normal to build a resilient enterprise.


Acquire BPO announces The SMART Group acquisition

Acquire BPO – Australia’s leading customer experience and business process outsourcing provider –has announced its 100% acquisition of Melbourne call centre outsource provider The SMARTGroup, which will support the company’s local service offering.


NelsonHall Names ABBYY a Leader in Process Discovery & Mining NEAT Assessment 2020

NelsonHall has identified ABBYY as a Leader in its NEAT vendor evaluation for Process Discovery and Mining. ABBYY is positioned in the top grouping in the comparative assessment among 15 vendors due to its ability to deliver immediate benefit and meet future client requirements.


Supply Wisdom Releases Ranking of 60 Countries on Geopolitical Risk (The 2020 Geo-Political Risk Map)

In today’s business environment, Geo-Political risks pose the greatest threat of business disruption to your global operations. Explore how commonly used sourcing destinations rank on Geo-Political Risk. Contemporary corporations are dependent on third parties geographically dispersed across the globe. Enterprises are increasingly aware of the need to monitor their third parties. However, what they often fail to realize is the potentially devastating impact of risks specific to the location in which their third parties or global operations reside, and the ongoing monitoring required of these location-based risks to minimize or avoid business disruption.



Capgemini Named a Leader and Star Performer in Finance and Accounting Digital Capability Platform Solutions (F&A DCP)

Capgemini is delighted and proud to have been positioned as a Leader and Star Performer in Everest Group’s PEAK Matrix™ on Finance and Accounting Digital Capability Platform Solutions (F&A DCP). The report acknowledges Capgemini’s “strong digital frameworks such as ESOAR and D-GEM for process transformation to drive digital adoption and aid enterprises in scaling up their PEAK Matrix™ Star Performerdigital investments” and “strong vision for ‘Intelligent Process Automation’ – bringing together multiple digital levers such as automation, analytics, and AI to augment the human workforce with a vertical end-to-end approach of upstream and downstream processes.”



NIX Announces upMessage on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace

NIX has announced it has launched an application for simple business communication via SMS mailing, upMessage, on Salesforce AppExchange, thereby empowering customers to connect with Salesforce users in a safe and convenient way. The customizable app provides both inbound and outbound SMS, covering up a few mobile providers and directly integrating within a Salesforce platform, so there is no need for other plug-ins to contact Salesforce clients. NIX is proud to announce that upMessage corresponds to the Salesforce’s UI, security and best practices standards. NIX’s customers can now benefit from quick and safe business messaging within the upMessage application.



R3P Consulting Limited Expands Outsourcing, Vendor Management & Risk Consulting With Supply Wisdom Third-Party & Location Risk Intelligence

R3P Consulting, specialists in Outsourcing, Vendor Management & Third-Party Risk Management (TPRM), are pleased to announce the signing of a VAR agreement with Supply Wisdom, providers of real-time and continuous Third-Party and Location Risk Intelligence. The partnership provides Canadian clients with local client support to the most comprehensive and trusted intelligence and monitoring of third-party and location risks available today.



Pro Progressio: Outsourcing & More Magazine

Pro Progressio is a foundation located in Poland focused on the development of the outsourcing industry. Among the goals of the foundation is the promotion of Poland as a near and offshoring location, outsourcing education and promotion of service suppliers and their business environment. The foundation is using Outsourcing Portal and Outsourcing & More Magazine (Polish-English outsourcing industry media) to achieve the goals and is also a membership project run by Pro Progressio. The members of the Club are cities, development agencies, consulting organizations, real estate developers and other organizations in the outsourcing industry environment.

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