The 2010 Global Outsourcing 100
IAOP is pleased to announce that the following companies have been selected as 2010’s best outsourcing service providers – The Global Outsourcing 100®.
Relative rankings, selection process details, and company strengths are featured in a special advertising feature, produced by IAOP, in the May 3 FORTUNE 500 issue of FORTUNE® magazine. Companies were judged on four critical characteristics: size and growth; customer references; organizational competencies; and management capabilities.
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The 2010 Global Outsourcing 100 Sub-lists
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RANK
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COMPANY (LEADERS)
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KEY STRENGTH
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1
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Accenture
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Customer References
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2
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Infosys Technologies
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Demonstrated Competencies
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3
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Sodexo
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Balanced Performance
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4
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Wipro Technologies
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Management Capabilities
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5
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IBM
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Management Capabilities
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6
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ISS
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Demonstrated Competencies
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7
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Tata Consultancy Services
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Management Capabilities
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8
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ARAMARK
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Balanced Performance
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9
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CSC
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Demonstrated Competencies
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10
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Convergys
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Customer References
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11
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ACS
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Management Capabilities
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12
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Jones Lang LaSalle
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Management Capabilities
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13
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CB Richard Ellis
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Customer References
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14
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Johnson Controls
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Demonstrated Competencies
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15
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Diebold
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Balanced Performance
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16
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Amdocs
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Balanced Performance
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17
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Capgemini
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Customer References
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18
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Colliers International
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Demonstrated Competencies
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19
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NCR
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Customer References
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20
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Genpact
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Customer References
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21
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Aegis
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Demonstrated Competencies
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22
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Hewitt Associates
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Management Capabilities
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23
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Intelenet Global Services
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Demonstrated Competencies
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24
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NCO Group
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Demonstrated Competencies
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25
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Firstsource Solutions
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Demonstrated Competencies
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26
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Neusoft
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Customer References
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27
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Lionbridge
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Management Capabilities
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28
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Stream Global Services
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Demonstrated Competencies
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29
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EMCOR Group
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Management Capabilities
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30
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ADP Employer Services
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Management Capabilities
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31
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Sitel
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Customer References
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32
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HCL Technologies
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Management Capabilities
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33
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CGI Group
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Demonstrated Competencies
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34
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TeleTech Holdings
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Demonstrated Competencies
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35
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iGATE Global Solutions
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Balanced Performance
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36
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NCS
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Balanced Performance
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37
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Inspur
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Customer References
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38
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Ceridian
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Balanced Performance
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39
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Cognizant
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Demonstrated Competencies
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40
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Softtek
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Demonstrated Competencies
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41
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Pitney Bowes – Business Solutions
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Management Capabilities
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42
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CPA Global
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Demonstrated Competencies
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43
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MindTree
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Size & Growth
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44
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Tech Mahindra
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Customer References
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45
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Insigma
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Balanced Performance
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46
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Mastek
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Balanced Performance
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47
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Syntel
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Demonstrated Competencies
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48
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CPM Braxis
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Management Capabilities
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49
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ITC Infotech
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Customer References
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50
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Océ Business Services
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Demonstrated Competencies
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51
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SPi
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Demonstrated Competencies
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52
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transcosmos
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Demonstrated Competencies
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53
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EPAM Systems
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Management Capabilities
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54
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Unisys
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Demonstrated Competencies
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55
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Oracle Financial Services
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Demonstrated Competencies
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56
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Patni Computer Systems
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Management Capabilities
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57
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Headstrong
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Balanced Performance
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58
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WNS Global Services
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Management Capabilities
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59
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Stefanini IT Solutions
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Balanced Performance
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60
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HOV Services
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Customer References
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61
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IBA Group
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Demonstrated Competencies
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62
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Hexaware Technologies
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Management Capabilities
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63
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Williams Lea
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Demonstrated Competencies
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64
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Intelligroup
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Customer References
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65
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hiSoft Technology International
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Customer References
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66
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EXL Service
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Demonstrated Competencies
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67
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ChinaSoft International
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Demonstrated Competencies
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68
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Concentrix
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Customer References
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69
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Neoris
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Balanced Performance
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70
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Newmark Knight Frank
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Management Capabilities
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71
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Collabera
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Demonstrated Competencies
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72
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VanceInfo
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Demonstrated Competencies
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73
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Hinduja Global Solutions
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Customer References
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74
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Outsource Partners International
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Balanced Performance
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75
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Dextrys
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Demonstrated Competencies
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RANK
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COMPANY (RISING STARS)
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KEY STRENGTH
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76
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Scicom
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Demonstrated Competencies
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77
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Ci&T
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Balanced Performance
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78
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CIeNET International
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Size & Growth
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79
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Xceed
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Management Capabilities
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80
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Itransition
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Management Capabilities
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81
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Grupo Prominente
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Customer References
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82
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InterGlobe Technologies
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Management Capabilities
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83
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Globant
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Size & Growth
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84
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MERA Networks
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Management Capabilities
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85
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Intetics
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Demonstrated Competencies
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86
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Auriga
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Management Capabilities
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87
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Bleum
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Size & Growth
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88
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Beyondsoft (Beijing)
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Demonstrated Competencies
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89
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M&Y Data Solutions
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Management Capabilities
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90
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China Talent Group
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Size & Growth
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91
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Global eProcure
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Customer References
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92
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Nagarro
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Customer References
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93
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Corbus
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Management Capabilities
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94
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ePerformax Contact Centers & BPO
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Management Capabilities
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95
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Grupo ASSA
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Demonstrated Competencies
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96
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SoftServe
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Management Capabilities
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97
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gem
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Demonstrated Competencies
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98
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Emerio
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Management Capabilities
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99
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Objectiva Software Services
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Management Capabilities
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100
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Synygy
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Management Capabilities
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1-75 Leaders = established, known companies 76-100 Rising Stars = smaller, faster growing companies
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The Evaluation Team
The 2010 evaluation team, comprised of IAOP member professionals, was led by IAOP chairman Michael F. Corbett.
The 2010 judging panel:
Chaired by Michael F. Corbett, chairman, IAOP
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Jagdish Dalal, COP, president, JDalal Associates, LLC, managing director of thought leadership, IAOP
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Divyesh Dalal, managing director, India, Hamilton Sundstrand, United Technologies International Operations, Inc.
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Teresa Harris, COP, global partner account manager, Eastman Kodak Company
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William Hefley, Ph.D., CDP, COP, Clinical Associate Professor, Katz Graduate School of Business and College of Business Administration, University of Pittsburgh, and Director, ITSqc, LLC.
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Kurt Kohorst, COP, vice president, agency markets, Liberty Mutual Insurance
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William P. Metz, COP, global business services, Proctor & Gamble
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Manish K. Sahai, COP, vice president, customer service international, customer network partners, American Express
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Kristin H. Weitz Rammer, vice president-center of excellence, MAXIMUS
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Vera Marques, IT regional director, Hoffman-La Roche – Latin America
To view The 2009 Global Outsourcing 100 and its sub-lists, click here.
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