  The 2010 Global Outsourcing 100: Outsourcing Strikes Back Find out which firms were judged as the world’s best outsourcing service providers and advisors globally. Relative rankings, selection process details and company strengths are featured in a special advertising section produced by IAOP in the Fortune 500 issue of FORTUNE® magazine. Companies were judged on four critical characteristics: size and growth; customer references; organizational competencies; and management capabilities.
Also read “Outsourcing Strikes Back” and find out how after a lull in the action, business and innovation are on the rise. This fantastic article explores five key trends: 1) The Focus on Managing Cost, 2) New Centers of Excellence Emerge, 3) A Paradigm Shift in Technology, 4) Corporate Stewardship is Key, and 5) Seismic Shifts in Government Policy
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 Closing the Value Gap Between Outsourcing Clients and Providers There is a major gap between outsourcing clients and providers when it comes to projecting and then measuring the vaue created through outsourcing. Read IAOP's groundbreaking study to find out why the outsourcing industry needs Dr. Phil....more
Outsourcing 2010 For the past 18 months, and with the help of Accenture, IAOP (International Association of Outsourcing Professionals) has been regularly surveying its members to identify key trends and developments in this highly robust and diverse global industry. Our goal has been to benchmark how companies’ outsourcing programs have changed in size, make-up, and impact. The goal of this survey is to better understand the outsourcing profession itself, where in excess of 100,000 people lead the design, implementation, and management of these complex, cross-company relationships....more State of the Outsourcing Profession One of outsourcing’s greatest visionaries, Michael Corbett, welcomes delegates and discusses how outsourcing will be instrumental in rebuilding the global economy. Highlighted will be results from IAOP’s latest Member Survey....more Outsourcing Professional Body of Knowledge (OPBOK) A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success....more  Outsourcing and the New Global Economy Executives around the world are trying to map new strategies for their companies in a period of unprecedented turmoil. Changes on Wall Street, Main Street and Pennsylvania Avenue are shaping the future of outsourcing as a management practice, profession and industry. ...more
Socially Responsible Outsourcing: Promoting Equal Access to Opportunity in Low-Income Regions This session from The 2009 Asia-Pacific Outsourcing Summit highlights a new approach to business process and IT outsourcing, and is focused on creating opportunities for marginalized people in some of the world’s poorest regions. ...more 2009 IAOP Salary Survey Results From August through October 2008, the International Association of Outsourcing Professionals (IAOP), in conjunction with the Human Capital Institute (HCI), conducted a series of surveys designed to understand the number and compensation levels for outsourcing professionals working in organizations around the world.
Outsourcing professionals are those individuals whose primary job responsibilities involve the design, implementation, and management of outsourcing relationships, whether they do this as a customer (buyer), provider (vendor), or advisor (consultant, attorney, analyst, etc.) The participants fairly represent these segments of the industry....more The Management Science of Outsourcing Outsourcing is increasingly recognized by businesses, universities and economists worldwide as a new management science. It is not only dramatically reducing business costs, but is spurring innovation and economic activity around the globe. Jag Dalal explores what this means for outsourcing professionals and the business in which they work....more Career Mapping for Outsourcing Professionals - Phase I What does an outsourcing professional's career path look like? What are the skills, knowledge, and capabilities required for success? A special study group at IAOP is working to answer these and many other questions about our profession. Read their Phase I report now....more Career Mapping Phase II White Paper This report describes the skills, knowledge and experiences, and capabilities required for success in a career in outsourcing. It is the second deliverable of an ongoing program mapping the outsourcing professional career....more
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Measures of Alliance Success: A Study of Outsourcing Professionals in the United States Outsourcing success depends on creating a symbiotic environment between the outsourcer and the provider....more The Maturity Curve of Testing Services In the product development life cycle, the quality of a product is measured and ensured through testing. Testing is a very critical phase in the product development life cycle, ensuring the future of its release in the market.
This paper examines the way testing practice organically matures in an organization. An understanding of the natural growth helps an organization baseline understand its current status.
...more A Balanced Talent Portfolio A Talent Portfolio could be defined as an appropriate mix of or collection of talent resources leveraged by a corporation or entity. The talent resources in the portfolio could include local or non-local employees, on-site and off-site temporary workers and/or independent or vendor managed consultants; or any other resource that may add value or risk to the corporation’s talent valuation. In this presentation, as seen at the July 18, 2008 meeting of IAOP's Global Human Capital Chapter, Lori Blackman of DNL Global, and Julia Santos of Johnson & Johnson, discuss talent portfolio management....more Long Distance Innovation: Overcoming the Hurdles to Value Creation in Global Relationships As traditional U.S. and European providers deepen their presence in India and China, and as the more traditional offshore providers expand their footprints around the globe, the distinction between “outsourcing” and “offshoring” seems to be a thing of the past. What does that mean for retained organizations and how they must be prepared to manage outsourcing relationships from both near and far? What are (or should) providers be doing to help manage relationships across great distances and across differences in culture and time zones? More......more Human Capital and Outsourcing: Economic Changes Heighten Human Resource Priorities Economic challenges heighten the focus on trained professionals and established processes to ensure successful outsourcing relationships....more The Outsourcing Professional - Career Mapping IAOP's Career Mapping Initiative (developed in association with neoIT and DNL Global) will, among other things, enable individuals and organizations to assess the key skills required for success as an outsourcing professional....more Certified Outsourcing Professional (COP) Program Professional certification is transforming the outsourcing industry by setting the standard for excellence and achievement....more Impact of Economy on Outsourcing Despite Washington’s denial of the “R” word, clearly the economy is in a negative growth situation. What does this mean for outsourcing?...more Going Global - And Beyond: Building a Shared Service Strategy into Competitve Advantage P&G's creation of global shared services center and using outsourcing to leverage it.
...more Navigating the U.S. Outsourcing Market Over the Next 12 Months As presented at the IAOP Beijing Chapter Launch on June 17, 2008, Michael Corbett of IAOP discusses navigation of the U.S. outsourcing market over the next 12 months....more
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