Training IAOP, either by developing its own or in conjunction with a Certification & Professional Development Partner brings a vast array of educational opportunities to the outsourcing community. While some lead to professional certifications, others give both the individual and the corporation a broader knowledge of the end-to-end standards, practices and processes that define  a successful outsourcing relationship.  Training from IAOP comes in the form of learning webinars, educational conferences, forums and chapter presentations, live classes taught by IAOP Authorized Trainers, online self-study courses, and course delivered by one of our many Certification & Professional Development Partners.

COP Master Class
 
The Certified Outsourcing Professional (COP) Master Class is an integral part of the COP program. It provides outsourcing professionals – whether they work as customers, providers or advisors – with an intensive, case study driven learning experience on the state-of-the-art, end-to-end process for outsourcing success. Now, more than ever, companies are operating globally and are faced with increased regulations and rules of engagement that require knowledge, training and expertise from the individuals leading their outsourcing relationships. IAOP’s Certified Outsourcing Professional certification can ensure that your company successfully navigates this sea of regulations.

The three-day live or online Certified Outsourcing Professional® (COP) Master Class along with the one-day Governance Workshop, will prepare the professionals in your organization to identify and assess the implications of applicable business regulations and statutes, including the Sarbanes-Oxley Act, HIPAA, privacy and other country specific laws. Those individuals successfully completing the courses will be able to identify and assess the requirements of various operations standards and certifications such as CMM, eSCM, Six-Sigma (black belt), TPA, NASD and ABA compliance requirements

Individuals who complete the course  earn 75 points (1/2 the required points for certification) toward their COP designation but are immediately able to improve outsourcing outcomes at the organizations with which they work. Successfully completing either the live or online COP Master Class is mandatory to achieve Associate Certified Outsourcing Professional (aCOP) certification.
 
The class is delivered to individual professionals both through in-person public classes as well as through a self-paced online format.

Governance Workshop

IAOP presents a one day intensive Governance Workshop, based on content from the OPBOK, that presents exceptional training on outsourcing governance.  This workshop fulfills both educational needs as well as gains 15 points towards COP certification (and 8 points towards COP Recertification.  This is a required qualifying course for the new advanced COP-GOV certification. This is IAOP's most popular workshop, which is typically delivered live piggy-backed to our North American COP Master Classes.  The class is delivered to individual professionals both through in-person public classes as well as through a self-paced online format.

Service Provider Business Development Workshop - NEW!

IAOP presents a one day intensive Service Provider Business Development Workshop that delivers exceptional training on outsourcing business development focused on sales and marketing.  This workshop fulfills both educational needs as well as gains 15 points towards COP certification (and 8 points towards COP recertification), and is a required qualifying course for the new advanced COP-BD certification.   The class is delivered to individual professionals primarily through  a self-paced online format, but may also be delivered live either in a public or on-site private format by IAOP Authorized Trainers.


Online Training

IAOP offers both the COP Master Class as well as the Outsourcing Governance Workshop and Service Provider Business Development Workshop  in online versions for those who can't take time from their busy schedule to attend a live class or who want the convenience of a self-pace course.  All content and points towards certification are identical to what is found in the face-to-face classroom setting.  The online courses from IAOP are accepted and approved under the Department of Labor Workforce Investment Act CareerOneStop program.

COP Bridge and Outsourcing Professional Course Catalog (OPCC)

The COP Bridge program allows participating organizations to have one or more of its courses or training programs receive credit toward earning the COP designation. This allows organizations to integrate the best of their training with the industry-wide professional development programs developed by IAOP. These, and other IAOP courses and trainings make up the Outsourcing Professional Course Catalog. 

IAOP is proud to have all of our certifications and trainings approved by and listed with CareerOneStop which is sponsored by the U.S. Department of Labor, Employment and Training Administration. IAOP certifications are listed in the online directory, Certification Finder.  IAOP is included as a Workforce Eligible Training Provider (ELT), which is established in compliance with Title 1 of the Workforce Investment Act (WIA) of 1998 to present a broad and diverse selection of training choices to support employment goals of individuals.  WIA funding for full or partial reimbursement of training, education or certification is administered and approved at the state level and varies by needs of each individual, who must apply at their local OneStop Center. WIA services and funding are available to job seekers, laid off workers, youth, incumbent workers, new entrants to the workforce, veterans, persons with disabilities and employers.