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With new articles loaded regularly, Firmbuilder takes the hassle out of finding documentation that will help you and your organization design, implement and manage simple or complex outsourcing engagements. Check out the latest additions below!


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Use the white Search IAOP box on the top right of your screen to search IAOP's website using Google search. Use the Knowlege Index option to optimize your search by industry, function, topic, etc. on thousands of articles in IAOP's archives.

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 Knowledge Center Lead Articles Public Article Public Article     Associate Membership Required Associate Membership Required     Professional Membership Required Professional Membership Required
 Associate Membership Required State of the Industry 2015: Customer Maturity is Affecting Outsourcing Activity in Many Ways This report is based on a survey of IAOP members and ISG customers and contacts conducted by IAOP and ISG in December 2014, and a follow-up poll of attendees at the Outsourcing World Summit in February 2015. The survey audience included more than 50,000 outsourcing professionals around the world. Unless noted, data presented in this report is for customer respondents. The survey and complete results for all questions are presented in the Appendix, which also includes results for sourcing service provider and advisor respondents.  More »

 Professional Membership Required Security in an Outsourced Environment Rasmus Kærsgaard Theede, VP Group Quality and Security, KMD, contributed with observations about the role that the press and media play in controlling where companies put their focus resulting in a distortion of resource allocation vs. actual need. Rasmus backed this up with details on the actual occurrence of, for instance, cyber espionage at 0.8% vs. accidental disclosures at 29.4%; and that 50% of data breaches in the public sector were due to human error or employee snooping. Key to Rasmus’ message about rational resource allocation is that by complying with ISO 27001, 90% of errors and issues will be able to be addressed.  More »

 Associate Membership Required BPO’s Next Wave of Robotic Process Automation Across industry, robots have revolutionized the way companies operate. Most famously that happened in a manufacturing context with the robotic vehicle assembly lines. Now, though, the next wave of Robotic Process Automation (RPA) is hitting the back office.  More »

 Professional Membership Required Negotiating Cloud Deals As organizations enter the cloud in ever increasing numbers, the business realities of negotiating and concluding cloud arrangements are evolving around the globe. To track some of the trends in the cloud services market and identify the key concerns of its participants, Baker & McKenzie deployed an online survey soliciting the input of C-Suite, senior management, procurement, IT and other personnel involved in the negotiation, sale, purchase or support of cloud services. Over 275 individuals responded from around the world and Baker & McKenzie is pleased to offer this report summarizing the themes and insights arising from their feedback.  More »

 Professional Membership Required Changing the IT Outsourcing Experience Participants took an exciting look at established and emerging locations across the globe. Representatives from Malaysia, Costa Rica and Eastern Europe talked about the benefits, culture, strengths, and challenges of these locations to help attendees understand what geographies they may want to explore as their company's sourcing strategies evolved. The discussion was rounded out with a representative who talked about rural sourcing in the midwest.  More »

 Professional Membership Required Location Advisory Services: Capabilities, Case Studies and Work Samples Participants took an exciting look at established and emerging locations across the globe. Representatives from Malaysia, Costa Rica and Eastern Europe talked about the benefits, culture, strengths, and challenges of these locations to help attendees understand what geographies they may want to explore as their company's sourcing strategies evolved. The discussion was rounded out with a representative who talked about rural sourcing in the midwest.  More »

 Associate Membership Required Global Sourcing & Tryst with Growth: Case for Three Parallels The paper delves into the stages of sourcing industry's evolution. It presents 6 cycles and the complex tryst between three cycles running in parallel, thereby causing the veritable chaos we see in the industry today.  More »

Public Article Chapter Meeting Presentations From data security and governance to emerging outsourcing destinations and the latest trends, IAOP's global chapter network is talking about it.  More »

 Professional Membership Required State of the Knowledge Process Outsourcing Industry The State of the Knowledge Process Outsourcing Industry – 1) who the players are, 2) how KPO contracting and vendor management are different than other forms of outsourcing and 3) how companies are approaching KPO.  More »

 Professional Membership Required Best Practices in Outsourcing: The Case of Microsoft A GEO case study from The 2015 Outsourcing World Summit.  More »

 Professional Membership Required Innovation in Outsourcing: The Case of Boston Scientific This case study was prepared based on the submission by Boston Scientific for the 2015 GEO Award and interviews with representatives from Boston Scientific.  More »

 Public Article State of the Industry 2015 Executive Summary: Customer Maturity is Affecting Outsourcing Activity in Many Ways This report is based on a survey of IAOP members and ISG customers and contacts conducted by IAOP and ISG in December 2014, and a follow-up poll of attendees at the Outsourcing World Summit in February 2015. The survey audience included more than 50,000 outsourcing professionals around the world. Unless noted, data presented in this report is for customer respondents. The survey and complete results for all questions are presented in the Appendix, which also includes results for sourcing service provider and advisor respondents.  More »

 Professional Membership Required IAOP Outsourcing Talent Survey 2015 A look at the evolution of outsourcing as a profession, critical challenges facing the field, and compensation trends for outsourcing professionals. The Americas • Europe • Africa • Asia • Australia / Oceania  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (Version 10): The Standards This publication is an extract of the OPBOK showing The Standards.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (OPBOK) A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success.  More »

 Associate Membership Required PULSE: The Magazine Driven By & For the Outsourcing Professional - Current Issue IAOP's e-zine takes you deep into outsourcing with the latest ideas, advice, knowledge, and best practices, and turns the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy.  More »

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