PULSE: The Magazine Driven By & For the Outsourcing Professional - Current Issue IAOP's e-zine takes you deep into outsourcing with the latest ideas, advice, knowledge, and best practices, and turns the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy....more
View from the C-Suite: Rhonda Vetere, CTO, Estée Lauder Companies, Inc. Known as a “change agent” throughout her career that has included senior-level global IT leadership positions at AIG, HP, Lehman Brothers/Barclays and JPMorgan Chase, Rhonda Vetere is bringing a fresh approach to her new position as CTO of Estée Lauder....more
Do the Right Thing! The need to grow and develop is universal - in people and the organizations they create. It’s the “itch” that drives higher performance and fuels the quest for value. And it creates a virtuous circle of performance – higher-level skills mean higher-level business outcomes. Moreover, research shows that the best BPO relationships – those that produce the most value – are also highly collaborative and partnerial, where collaboration includes everyone – clients and providers, their people, and the extended communities where they live and work. The opportunity for the outsourcing industry to “do the right thing” is huge, if we can just harness the power....more
Doomsday Predictions for Outsourcing vs. the New Normal: What’s so Disruptive Anyway? Traditional business models are being fast replaced by new models. Silos are giving way to converged opportunities, technologies are self-learning, humans are being replaced by machines, and knowledge obsolescence is threatening our way of life. Key Learning objectives: 1) Is this a clash of civilizations and how do we deal with it? 2) Is this just another inconvenient blip? How do we ascertain it? 3)Does it have the potential to become mainstream quickly? Disruptions, convergence, M2M interactions and impact on traditional outsourcing models. 4) Unpredictable environments are demanding a new normal. What is this new normal? 5) Are organizations and outsourcing professionals sufficiently well-equipped? Are we heading toward a scenario where Information Wars will determine sustenance or obsolescence more than ever?...more
Partners in High Performance The key to long-term excellence in BPO? The quality of the relationship between client and provider. New research reveals eight best practices critical to creating a more strategic, balanced and thoughtful approach to establishing and managing BPO engagements....more
Achieving High Performance in BPO Now beginning its third decade of existence, business process outsourcing has become an accepted management practice across most companies and industries. At the same time, it is becoming a more complex endeavor, going deeper into the value chains of companies. That means the bar is being raised in terms of what companies are expecting from their BPO providers...more
Business Cloud: The State of Play Shifts Rapidly The Cloud has come a long way in a few short years. As a long-time proponent of the advantages of Cloud adoption, Capgemini has been aware that attitudes about the Cloud have been shifting by degrees — within the IT industry of course, but more interestingly with their clients....more
Risks Ahead: Global Corporate Real Estate Trends 2013 CRE teams are now uniquely positioned to dramatically impact the culture, collaboration and performance of their companies. This position requires a fundamental rethink of the CRE contribution—one that will shape not only the future form and function of the CRE team, but also its opportunity to add strategic value and deliver competitive advantage....more
The Evolution of Sourcing Models: Mitigating Risk by Hitting the Right Balance of “In” and “Out” The evolution of sourcing models has come full circle as companies seek more flexible and risk-free outsourcing strategies. The latest sourcing model, remote in-sourcing, offers the benefits of a dedicated team without the traditional risks of working with a third party provider....more
The 2013 Outsourcing World Summit Presentations Year after year, The Outsourcing World Summit brings the global community of outsourcing professionals together for an unparalleled knowledge sharing, networking and personal and business development experience you can count on. The 2013 Outsourcing World Summit, held February 18-20, 2013 at the JW Marriott Phoenix Desert Ridge in Phoenix, Arizona, continued this tradition of excellence. Here are the available presentations for download....more
Innovation Outsourcing in Latin America This session focuses on how innovation is an endeavor that begins with the individual, and can only be successful when it is planned for appropriately and made predictable in an outsourcing environment....more
The Brussels Chapter Reviews The Outsourcing World Summit A meeting of the IAOP Brussels International Chapter, chaired by Quint Wellington Redwood, Vodafone - Libertel The Netherlands and LivIT, was held on March 18, 2013, from 12:30 pm to 1:30 pm (7:30 am to 8:30 am EST. This sesssion was held as a webinar). The topic was "IAOP Outsourcing World Summit Review"
Best Practices in Outsourcing: The Case of Sears Holdings Corporation Sears Holdings established a strong collaborative partnership with an external service provider to create innovative solutions for its customers, allowing them to achieve their financial objectives and enabling them to create new business values for Sears Holdings. They put in place a series of best practices that allowed them to not only achieve their financial objectives in a short period of time but also enabled them to create new business value for Sears Holdings.
Innovations in Outsourcing: The Sprint Nextel Experience Sprint showcased the creation of value and innovation in services that can be derived from strategic alliances in outsourcing. The clarity of purpose and focus in execution sets this outsourcing arrangement apart as an example for other organizations.
Innovation in business processes is not a serendipitous ’Eureka!’ moment, but the result of implementing best practices and looking for ‘next practices’ to push your organization and its services to the next level and this is what Sprint has achieved with its strategic alliance.
The Evolution Towards Integrated Business Services This was a topical and highly interactive event that focused on one of the key emerging trends around shared services and outsourcing today – strategies for the sourcing of services as organizations evolve to a more Integrated Business Services model. This included discussion on how organizations are assessing and executing programs integrating captive and outsource models through strong service management and governance....more
My Journey to the Dark Side - Observations About Moving from Advisor to Provider Primarily the provider side is not the dark side because they ease the "life" of the clients, they solve any service problems (scalability, logistics, know-how etc.) which the client solve by its own and they decrease the service operation costs significantly. Why then there is a kind of negative perception regarding the provider?
2013 Global Outsourcing 100 IAOP is pleased to announce that the following companies have been selected as 2013’s best outsourcing service providers – The Global Outsourcing 100®. Companies were judged on four critical characteristics: size and growth; customer references; organizational competencies; and management capabilities.
Outsourcing, Modularity and the Theory of the Firm In recent years the practice of “outsourcing” and “offshoring” of production and services by firms in a wide range of industries has become quite common. According to some estimates, the value of outsourcing contracts has been nearly $100 billion per year since 2004. This represents a significant change from the widespread practice of “vertical integration” in the organization of production throughout most of the 20th century....more
Certified Outsourcing Professional® (COP) The COP designation distinguishes individuals as leaders in the field of outsourcing. It powerfully demonstrates that they possess the experience and knowledge required to design, implement, and manage outsourcing initiatives that have a high probability of achieving an organization’s intended outcomes.
This professional designation, which focuses on the management process of outsourcing itself, is equally valuable to individuals working as customers, providers, or advisors. It promotes an environment where all of the parties to an outsourcing business relationship have a common and shared professional knowledge, approach and commitment to mutual success....more
Outsourcing Professional Body of Knowledge (OPBOK) A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success....more