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May 27, 2013
Shanghai
Management Services and Outsourcing of the Entire Business
The Shanghai Chapter of IAOP will partner with the American Chamber of Commerce in Shanghai to present a half day event on the Transformation of Outsourcing in China. The event will focus on two trends in China’s outsourcing industry, both aimed at higher value outcomes. The first will be looking at the trend to move away from Time and Materials or fixed price relationship towards Managed Services relationships. Eric Rongley, the Shanghai IAOP Chapter Chair and Chair of the China Board for IAOP will be the MC. Both a vendor and customer of managed services will present about their experiences with the more mature engagement model. David Panitz, MD of Bleum Commerce, will present on the second topic, outsourcing of eCommerce business in China. He will show how leading brands from the West can quickly enter China and get to EBITA in China by partnering with an experienced China outsourcing provider for their entire China business, not just their IT needs. A customer of the service will also present their experience accelerating their China entry strategy.
May 28, 2013
Qingdao
Transformation in BPO
The Qingdao/Shandong Chapter in partnership with the Qingdao International Business Association will explore the theme of Transformation of Outsourcing in China by looking at how BPO companies in China are evolving. As the world is “getting flatter”, labor arbitrage is not the only differentiator in the BPO industry. The BPO industry has underwent quite a transformation since the early days in India. Providers are finding ways to maximize productivity and efficiency for their clients. They are become experts in how to efficiently manage operations and turn process into profit through process analysis, delegation, management techniques, ability to adapt to change, and maximizing relationships. Kurt Kohorst, SVP, and head of ReSource Pro’s Productivity Solution Group will talk about how providers are helping clients transform their back office operations from a cost center to a driver of growth and profitability and share some of the tools and concepts that ReSource Pro is using to do this.
May 29, 2013
Beijing
Moving Innovation forward with the Global ‘Smart Enterprise’
The rise of Big Data has provided enhanced opportunities for business intelligence and analytics; the proliferation of smart phones and the BYOD phenomenon has driven enterprise mobility; and finally, global companies require access to data from anywhere and at any time, with virtualization and cloud technologies making it possible. Chinese private companies, State-owned enterprises (SOEs), and even government agencies are investing significant resources to become “smart” through analytics, mobile, and cloud computing. All enterprises, big or small, are placing high-hopes on IT-enabled innovation to keep cutting-edge competitive advantages in order to win in the local & global market.
Worldwide business trends speed up when entering China and the emergence of the “smart enterprise” is no exception, traditional outsourcing will not be enough to support business needs. Both buyers and providers should rethink IT’s role and explore new forms of innovation to meet the demands arising from social transformation. Grounded firmly in China’s burgeoning domestic IT services market, and with expanding global delivery capabilities, China’s IT service and consulting firms are uniquely positioned to catalyze the evolution of businesses worldwide into smart enterprises.
May 31, 2013
Hong Kong
Innovation and Thought Leadership
Check back soon for full details!
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