Certified Outsourcing Professional (COP) Master Class

 Overview  •  Facilities  •  Calendar& Register  •   COP Program Elements Pricing Chart

Whether your goal is to arm yourself with the skills and tools necessary to begin improving your outsourcing outcomes immediately or become an  Associate Certified Outsourcing Professional (aCOP) or Certified Outsourcing Professional (COP),  IAOP offers the de facto training to get you to your goal - the COP Master Class. 

The COP Master Class is an integral part of the Certified Outsourcing Professional (COP) family program. It provides outsourcing professionals — whether they work as customers, providers or advisors — with an intensive learning experience on the state-of-the-art, end-to-end process for outsourcing success. Individuals who complete the course will not only earn 75 points toward their COP designation, but also will immediately be able to improve outsourcing outcomes at the organizations with which they work.  The COP Master Class, either live or online, is required training for the new aCOP certification.

The class is organized with four teaching components — core content, group discussions and activities, expert insight, and applying content, and is designed to engage course participants and connect with three primary learning preferences: auditory, visual, and kinesthetic. The COP Master Class curriculum is composed of the 10 standard categories, 54 specific standards, and 106 elements of the standards.

The COP Master Class Offers

1. A comprehensive learning experience that prepares an individual to successfully lead most outsourcing initiatives
2. The opportunity to work with seasoned veterans to develop a customized outsourcing project plan for an actual project
3. State-of-the-art insights into the latest industry and deal trends
4. Extensive networking opportunities with professionals from a wide range of industries and professional disciplines
5. 75 points toward achieving COP status and fulfills the aCOP training requirement
6. The opportunity to synthesize the latest management thinking on outsourcing into actionable project steps
7. Insights gained from hundreds of actual engagements at companies from all around the world
8. Comprehensive coverage of the Outsourcing Professional Body of Knowledge (OPBOK
9. Step-by-step coverage of the Outsourcing Professional Standards
10. Expert guidance from faculty who are themselves COPs, as well as invited expert practitioners currently working in the field

COP Corporate Training Options

In addition to COP Master Class training at the individual level, IAOP also offers several opportunities at the corporate level, Whether you are interested in training for a few or many employees within your organization, IAOP packages elements of certification and training to suit your needs and budgets. Training and certification through IAOP reflects the highest industry standards and achievement  criteria, and are the de facto programs recognized by customers, providers and advisors of outsourcing services. 

“The COP program was selected due to its global recognition and application across all of our outsourcing practices, “says Rolf Kleiner, Sr Vice President, KellyOCG “This will help reinforce thought leadership, credibility and our knowledge of the outsourcing marketplace.”

The following companies and organizations have embraced training and certification through IAOP in order to achieve professional and organizational excellence throughout the outsourcing industry: 

Accenture, Allstate, American Express, Ameriprise, ANDI, Applied Materials, Avasant, Blue Cross Blue Shield, Capgemini, Capital One, CB Richard Ellis, Colliers, Convergys, Deutsche Bank, Diebold, Ericsson, Firstsource Solutions, Fuji Xerox, Hewlett Packard, Heineken Netherlands, Infosys, ISS, John Hancock,  Johnson & Johnson, Kirkland & Ellis, KellyOCG, Kraft/Cadbury, Liberty Mutual, Long View Systems, Manulife, MDeC, NCR, Nike, Orange Business Services, Pfizer, PricewaterhouseCoopers, Procter & Gamble, Quint Wellington Redwood, Rogers Communications, SAB Miller, Oracle, Symantec, Unisys, US Department of Labor, VADS Berhad,  Vodafone, Whirlpool, Wipro, Xerox and Zurich Financial Services..

COP Master Class Bulk Seating

Purchase 10 or more seats (at the same time) for global Public COP Master Classes and use them when and where it's convenient.  $25,000 for 10 seats to be used within two years. 

In-House On-site COP Master Class

Host an in-house class for between 10 and 25 employees, partners and customers and save on time and travel.  Classroom training will be delivered by an IAOP Authorized Trainer at your facility with each student who successfully completes the COP Master Class  provided with a Certificate of Completion noting that they have earned 75 points toward the COP designation and fulfilled the aCOP training requirement.  $25,000 per class (minimum 10 students) and additional discounts available per student beyond 10.  Travel expenses for an IAOP Authorized Trainer are additional.

  IAOP Authorized Trainers

• Darren M. Dasburg, COP, P.E., MBA, Managing Partner, Cinteger LLC
• Jagdish  Dalal, COP and IAOP’s Managing Director of Thought Leadership
• Eus Pontenagel, COP and Principal Consultant, International Business Development at Quint Wellington Redwood 
• Bobby Varanasi, COP, Chairman & CEO, Matryzel Consulting
• Sidney Yuen, COP, Chairman, Asia Pacific Contact Centre Association Leaders; CEO HBC 
• Giovanni Vaia, PhD, COP, Researcher, University of Salerno
• Lisa Sadlik, COP, Associate, JDalal Associates
• Jeff Perdue, COP, Associate Director, Carnegie Mellon University
• Rick Ostrander, COP, Consultant, JDalal Associates
• Ing. Wijnand Kamerling, COP,Consultant, Quint Wellington Redwood
• Sonia Garcia, Consultant, Quint Wellington Redwood
• Maarten Poot, COP, Consultant, Quint Wellington Redwood
• Bill Hefley, PhD, COP, Founder ITSqc LLC , COP, PhD
• Jane Siegel, PhD, COP, Founder ITSqc LLC, COP
• Mauricio Velasquez, COP, Consultant, COP

  

Click here for the calendar of 
upcoming classes and to register!

What Master Class Attendees are Saying:

“I want to ascertain to you that the COP Master class was very fun, dynamic and rewarding! I enjoyed every part of it, both your teaching and experience sharing from our high calibre participants made it so successful. I’ve already been sharing the experience with many within my firm since this morning.”

—Andy Lau, Founder & CEO, I-Consulting Group ICG, about January 2010 Hong Kong COP Master Class & Sidney Yuen, COP Authorized Trainer
 

"The standardization and structure that IAOP has created and presented this week is just what this industry needs. Get on board or you're going to get left behind."
—Ramiza Sipilovic, Manager, Customer Service International Service Network Partners, American Express

"The presentation on transition was the best I've ever seen."
—Mauricio Velasquez, Managed Services Principal, Hewlett Packard Colombia

"This class has been incredible. My only suggestion would be to make it longer so we can further tap the knowledge and expertise of the instructors, guest speakers and fellow classmates!"
—Lissy Martinez, Senior Regional Manager, American Express



Note: All classes and trainings are taught in English. Attendance is limited to 20 students per class.