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COP Master Class & Professional Training
Whether your goal is to become an aCOP, COP or simply arm yourself with the skills and tools necessary to begin improving your outsourcing outcomes immediately, IAOP offers the de facto training to get you to your goal - the COP Master Class.
IAOP also develops additional courses and workshops that supplement the COP Master Class. They can be taken along with or independent of the class.
Certified Outsourcing Professional (COP) Master Class:
A Comprehensive Learning Experience for Improved Outsourcing Outcomes
The COP Master Class is an integral part of the Certified Outsourcing Professional (COP) family program. It provides outsourcing professionals — whether they work as customers, providers or advisors — with an intensive learning experience on the state-of-the-art, end-to-end process for outsourcing success. Individuals who complete the course will not only earn 75 points toward their COP designation, but also will immediately be able to improve outsourcing outcomes at the organizations with which they work. The COP Master Class, either live or online, is required training for the new aCOP certification.
The class is organized with four teaching components — core content, group discussions and activities, expert insight, and applying content, and is designed to engage course participants and connect with three primary learning preferences: auditory, visual, and kinesthetic. The COP Master Class curriculum is composed of the 10 standard categories, 54 specific standards, and 106 elements of the standards.
The COP Master Class Offers
1) A comprehensive learning experience that prepares an individual to successfully lead most outsourcing initiatives
2) The opportunity to work with seasoned veterans to develop a customized outsourcing project plan for an actual project
3) State-of-the-art insights into the latest industry and deal trends
4) Extensive networking opportunities with professionals from a wide range of industries and professional disciplines
5) 75 points toward achieving COP status and fulfills the aCOP training requirement
6) The opportunity to synthesize the latest management thinking on outsourcing into actionable project steps
7) Insights gained from hundreds of actual engagements at companies from all around the world
8) Comprehensive coverage of the Outsourcing Professional Body of Knowledge (OPBOK)
9) Step-by-step coverage of the Outsourcing Professional Standards
10) Expert guidance from faculty who are themselves COPs, as well as invited expert practitioners currently working in the field
Download the COP Master Class overview.
Is there a class coming to your area? Check the calendar or take the COP Master Class online!
Professional Training
These focused, in-depth courses and workshops dig deep into specific areas of the end-to-end process of outsourcing. Like the COP Master Class, content is based on the Outsourcing Professional Body of Knowledge (OPBOK) and the Outsourcing Professional Standards, but the coverage is exapanded.
Currently being offered is the Outsourcing Governance Workshop.
Outsourcing Governance Workshop
Gain comprehensive cutting-edge knowledge on all aspects of creating and sustaining successful relationships with your outsourcing partners and earn 15 points toward COP certification.
Click here for full details on topics covered.
All classes and trainings are taught in English. Attendance is limited to 20 students per class.
For more information on the COP Master Class and additional professional training courses, email copprogramservices@iaop.org. |
Click here for the calendar of
upcoming classes!
Take the COP Master Class
online!
What Master Class Attendees are Saying:
"The standardization and structure that IAOP has created and presented this week is just what this industry needs. Get on board or you're going to get left behind." —Ramiza Sipilovic, Manager, Customer Service International Service Network Partners, American Express
"The presentation on transition was the best I've ever seen." —Mauricio Velasquez, Managed Services Principal, Hewlett Packard Colombia
"This class has been incredible. My only suggestion would be to make it longer so we can further tap the knowledge and expertise of the instructors, guest speakers and fellow classmates!" —Lissy Martinez, Senior Regional Manager, American Express
IAOP Authorized Trainers
- Darren M. Dasburg, COP, P.E., MBA, Managing Partner, Cinteger LLC
- Jagdish Dalal, COP and IAOP’s Managing Director of Thought Leadership
- Eus Pontenagel, COP and Principal Consultant, International Business Development at Quint Wellington Redwood
- Bobby Varanasi, COP, Chairman & CEO, Matryzel Consulting
- Sidney Yuen, COP, Head, Asia Pacific, Convergys Corporation
- Giovanni Vaia, PhD, COP, Researcher, University of Salerno
- Lisa Sadlik, COP, Associate, JDalal Associates
- Jeff Perdue, COP, Associate Director, Carnegie Mellon University
- Rick Ostrander, COP, Consultant, JDalal Associates
- Ing. Wijnand Kamerling, COP,Consultant, Quint Wellington Redwood
- Sonia Garcia, Consultant, Quint Wellington Redwood
- Ron Broeren, Consultant, Quint Wellington Redwood
- Bill Hefley, Founder, COP, PhD, ITSqc LLC
Guest lecturers from some of the world’s most successful customer and advisory firms, such as American Express, Bell Canada, Booz Allen Hamilton, CBRE, Kirkland & Ellis, Neo Advisory, PwC and Procter & Gamble present their real world experiences. |