IAOP’s Certified Outsourcing Professional^® (COP) “List of Firsts”

The International Association of Outsourcing Professionals (IAOP) is pleased to track professionals who earn the COP credential.

These professionals work across the outsourcing field as clients, providers and advisors in many different industries, from all over the globe. To earn the COP designation, each candidate had to complete and have reviewed by a panel of their peers an extensive application documenting the projects they had led and results achieved, their personal knowledge of the strategic, implementation and operational intricacies of outsourcing, and their overall educational background - both on outsourcing and on general business topics.

Keep checking back as this list will be updated regularly!  To find out how you can join this prestigious group, sign up for a free COP Preparation Class Webinar or contact COP Program Services.

Search the “List of Firsts” By Country

Australia

Brazil

Canada

China

Colombia
France

Germany

Hong Kong

India

Ireland

 Italy

Japan

Malaysia

Mauritius

Mexico

Netherlands

Philippines

Poland

Russia

Saudi Arabia

Switzerland

United Kingdom

United States

Australia

Elvie Beldoza, COP

Project Manager- Service Network Engineering

American Express Australia Limited

Marin Ivezic, COP

Owner, Partner

Neosourcing

Innes Kent, COP

Director

American Express

Zia Qureshi, COP

Chief Executive and Chairman

Business Catalyst International

Brazil

Antonio Coco, COP
Owner, Partner

C&C Technologia Ltda.

Luis Carlos Patrão Novo, COP

Owner, Partner

PricewaterhouseCoopers

Marco Sottovia, COP

Partner

PricewaterhouseCoopers

Canada

Ian Harvey, COP

CEO/President

HD Retail Solutions

Biography

Michael Kolm, COP

Vice President-IT Advisory

Performance Improvement & Risk

PricewaterhouseCoopers

Manoj Lakhtakia, COP

Sr. Business Consultant

BMO Financial Group

Madhav Murti, COP

VP-Advisory Services
PricewaterhouseCoopers

Denis Perron, COP

Executive Agreement Manager

Bell Canada

Jean-Francois J. Poisson, COP

Principal Director

SNC Lavalin-Nexacor

Biography

“The COP program is specifically designed to quickly meet outsourcing's manager requirements” ,“A well integrated program to address the needs of outsourcing managers”, “Created and delivered by world outsourcing leaders”

Darlene Ross, COP

President and CEO
DJR Consulting

Ricardo de Aquino Silva, COP

Director
PricewaterhouseCoopers

China

Dr. Liu Jiren, COP

Chairman and CEO

Neusoft Corporation

Colombia

Mauricio A. Velasquez, COP

Vice President

Sales and New Business

Teledatos

France

Jean-Paul Gruau, COP

VP - Head of Large Projects Academy

Orange Business Services

Pascal Henry, COP

Account Business Unite Direct-Large Projects

Orange Business Services

Sébastien Muller, COP

Cluster Executive-Large Projects

Orange Business Services

Dirk Weber, COP

Application Outsourcing Solution Architect

Accenture France

Germany

Shyamsunder Alagandula, COP

Business Development Manager

CtoJ GmbH

Oliver Bussmann, COP

Chief Information Officer

SAP AG

Biography

Svenja Fender, COP

Manager-GIO

Agilent Technologies

Metin Fidan, PMP, CISA, COP

Partner-Advisory Services

Ernst & Young AG

Vishal Khanna, COP

Client Partner

Cognizant Technology Solutions

Biography

"In a growing need for standards the COP program is the one and only such program which gave me a defined standard and model for defining sourcing strategies. Being a COP gives you the much needed insight in which you can bring to the customers on the how, what and when of outsourcing"

Hong Kong

Sidney Yuen, COP

Head of Consulting Practice-Asia Pacific
Global Consulting Services
Convergys Corporation

India

Sunil G. Acharya, COP

Manager, Forecast and Planning KTBR

Intel Information Technology

Biography

David Bass, COP

Applications Development Manager

Time Customer Service

Shiva Bebarta, COP

Vice President

Morgan Stanley

Rajeev Dua, COP

Director

Professional Services

Sun Microsystems

Biography

Tamal Dutta Chowdhury, COP

Program Manager

Unisys Global Services India

Rajesh Dhuddu, PMP, COP

Associate Vice President

Quatrro BPO Solutions Private Limited

Biography

Kalyanaraman Janakiraman, COP

Senior Vice President

HCL Coment Ltd.

Tilak Kini, COP

Senior Manager

Programs and Transitions

Unisys Global

Guruprasad Krishnamurthy, COP

Director-Outsourcing Sales and Solutions

Capgemini

Vinay Minocha, COP

Senior Manager

Procurement Vendor Management

Ameriprise Financial

Ganesh Natarajan, COP

Global CEO

Zensar Technologies

Narayana N.R. Murthy, COP

Founder, Chairman of the Board & Chief Mentor
Infosys

Nandan M. Nilekani, COP

Co-Founder & Co-Chairman of the Board

Infosys

Sabyasachi Satpathy, COP

Senior Director

NeoIT

Pankaj Sharma, COP

Director, Global Sourcing, Corporate Finance/ Global IT

Electronic Arts Inc.

”The COP designation is an honor and sets the standards and calibration for competencies within the globalization industry. The value of it is from what it represents: recognizing and communicating to the industry the globally best-of-the-class experience, knowledge and tools that the outsourcing professionals need to posses in order to deliver consistent results par excellence. This is driving the individuals and experts to a continual learning process to be more effective in an ever changing environment. The certificate will provide an action line for most professionals in developing and refining the existing processes and implementation methods, surmounting the existing challenges, to effectively own and deliver expected value to organizations and the industry. The COP program is enabling creation of a global community of thought leaders in the field of services globalization where transfer of ideas and sharing of best practices will get exponentially enhanced. The certification, besides showcasing to the organizations that they are dealing with the outsourcing industry’s leading practitioners, will ensure that Outsourcing is seen as a transformation activity and help it to evolve into a strategic practice.”

Pankaj Sharma, COP

Senior Manager

Programs and Transitions

Unisys Global

Biography

“It is a rightful apt credential to one and all having vast experiences in their respective fields. Not only has it brought a stamp of excellence in outsourcing as a prominent skill but also is trying to bridge the gaps between functional and managerial roles thereby creating a pool of high and multi skilled people who are able to guide and direct their customers or organizations towards adoption of global standards, transparency of processes with agility and control. There is so much to learn, experience and share. I feel honored to be part of such a talent group.”

Ireland

Molly Barrett, COP

BPO Manager-Global Purchasing

Xerox Corporation

Italy

Rosario Fondacaro, COP

Senior Consultant

Quint Wellington Redwood

Biography

Giovanni Vaia, COP

Researcher

University of Salerno

Biography

Japan

Tetsuto Nishiyama, COP

Supervisor, Monozukuri Innovation

OMRON Corporation

Biography

”Unlike most other certification programs, the COP program places an emphasis on actual working knowledge of the fundamental concepts of outsourcing as defined in the OPBOK. This emphasis on the experience of the candidate not only helps to guarantee a high level of competence in the outsourcing field, but also guarantees that a Certified Outsourcing Professional will give an organization a much better chance for success in its outsourcing initiative.”

Malaysia

Y Bhg Senator Tan Sri Amirsham A. Aziz, COP

Former President and CEO

Maybank

Kumanan Murughan, COP

Delivery Assurance

EDS MSC Sdn Bhd

Bobby Varanasi, COP
Chairman & CEO

Matryzel Consulting

Biography

"Recognition as a global outsourcing professional through the COP program is an honor as this certification emphasizes on experience and capabilities within the industry. IAOP has initiated, perhaps in a manner unique to any industry, a process that enables corporations worldwide work with competent professionals with the sole aim to provide leadership and advice for successfully managing complex global businesses. IAOP's OPBOK and the comprehensive professional standards shall continually stand testimony to the rigor and demands of the global marketplace".

Hong Sern Tan, COP

Head-Technology Planning

Sunway Shared Services

Mauritius

Nasser Jamalkhan, COP

CIO

Babic Group (Mauritius)

Biography

“I strongly believe the COP title will help its members to differentiate themselves in the Outsourcing World which is becoming more and more challenging. We can keep updated from the Outsourcing Professional Body of Knowledge and provide the best code of Ethics and Business Practice to serve the industry as a whole. Since Mauritius has embarked on a major project to make the ICT and Knowledge Hub another pillar of its economy, there is no doubt that my Certification will create more confidence about the quality of resources and services available in this part of the world, thereby creating value-added Cyber-links into a Cyber World.”

Mexico

Adriana Acosta, COP

Senior Consultant

Deloitte

Netherlands

Hans Geurts, COP

Manger-Business Systems Services

Heineken Netherlands

Rene Herlaar, COP

Head of Network

Vodafone

Biography

Ing. Wijnand Kamerling, COP

Senior Consultant

Quint Wellington Redwood

”Outsourcing is getting more complex and having greater organization impact.The outsourcing industry needs a comprehensive body of knowledge and standards for designing, implementing and managing successful outsourcing strategies. Through the COP process, IAOP is building a global network of professionals that can share practices, reduce risks, and increase the certainty of outsourcing success. I am honored to be part of this network.”

Eus Pontenagel, COP

Managing Consultant

Quint Wellington Redwood

Philippines

JoJo Aquino, COP

Relationship Manager
Deutsche Bank Knowledge Services

Poland

Piotr Frankowski, COP
Senior Consultant-Technology

Ernst & Young

Russia

Dmitry Loschinin, COP
President & CEO

LUXOFT

Saudi Arabia

Mohammed A. Abdullatif, COP
Consultant, Information Technology
Saudi Arabian Oil Company (Saudi Aramco)

“The Certified Outsourcing Professional (COP) training & certification is an important source for gaining expert knowledge while developing outsourcing strategies and carrying out outsourcing projects. The COP standards aim at organizing the outsourcing profession as a discipline that will help the professionals & the industry to maximize the benefits from outsourcing decisions”

Switzerland

Jon Gudelis, COP
Owner, Principal, Partner
Libertedg

Biography

“I am proud to be part of this elite group and welcome the challenge of working together with my fellow professionals in this specialist field of outsourcing, building industry recognition for our experience, professional standards and shared best practice. It is paramount that the entrance and renewal standards are kept high and our designation gains widespread market recognition.”

United Kingdom

David Barrett, COP

CEO

Procurisource

John McCrory, COP

Director

Program Management & Outsourcing

Clevercoms

Kevin G. Wilson, COP
Director-Service Network Partners

American Express

United States

Jan Erik Aase, COP

Vice President-Procurement Vendor Management

Ameriprise Financial

Maria Agcaoili, COP

Associate Director

Pfizer

Mohit Aggarwall, COP

Manager

Huron Consulting Group

Charles Aird, COP

Managing Director

PricewaterhouseCoopers

Julie Alexander, COP

Director

Procurement Vendor Management

Ameriprise Financial

Dr. Fahad A. Al Yabis, COP

Saudi Aramco Oil Company

Devesh Amin, COP

General Manager

Capital One

"Outsourcing has been around for decades and it doesn't seem like it is going away any time soon. It is high time that some institution stepped up and defined some structure and standardization. IAOP has done it! IAOP will lead the future course of outsourcing as a strategic best practice."

Rajib Arjun, COP

Senior Manager

PricewaterhouseCoopers

Jennifer Bailey, COP

Manager-Global Strategic Sourcing

PricewaterhouseCoopers

Abhay Bajekal, COP

Senior Manager- Sourcing

Capital One Financial Services

Martin Barrack, COP

Principal

Barrack Consulting LLC.

Steve Blahy, COP

Head of Sourcing Strategy

Aetna

Lynn Blodgettl, COP

President and CEO

ACS

John R. Bloom, COP

BPO Specialist

Xerox Corporation

Roger R. Byrnes, COP

Senior Consultant

River East Consulting Group, LLC

Biography

Kevin Campbell, COP

Group Chief Executive, Outsourcing

Accenture

Tom Cappelli, COP

Senior Director, Global Outsourcing

Deibold Inc.

Dr. Ervin L. "Vinny" Caraballo, COP

Director

Original Software Inc.

Sanjay Chadha, COP

Program Manager-Outsourcing

The Capital Group of Companies/ American Funds

Sanjay Chandiram, COP

Outsourcing Advisory Services

PricewaterhouseCoopers

Sashikanth Chandrasekharan, COP

Relationship Manager

IT Sourcing

Parker Hannifin

John Chang, COP

National Leader

PricewaterhouseCoopers

Anuj Chaudhary, COP

Senior Manager

Medidata Solutions

Dale Christopherson, COP

Director PMO-Global Sourcing, Lawson Software

Biography

“Being awarded the Certified Outsourcing Professionals (COP) designation is an honor. It establishes operational standards for this critical business function in today’s global economy and corporations. On a daily basis, I use the knowledge that I have learned from the Master Course and the body of knowledge.”

Marty Chuck, COP

Founder

The CXOs, LLC

Christopher A. Cody, COP

Senior Vice President

NIIT Smartserve

Marsha Connell, COP

IT Outsourcing Governance

Freescale Semiconductor

Darren Cooper, COP

Partner Manager

American Express

Prabhakar Cruwndhi, COP

Program Manager

HCL America

James Curley, COP

Vice President

State Street Wealth Manager Services

Chance Curtis, COP

Vice President, NBA

Keane Inc.

Donald Dai, COP

Regional Manager
Orange Business Services

Darren M. Dasburg, COP

Partner, Cinteger LLC

Biography

“The time has come, and IAOP has addressed the need, to raise the bar on this most critical business practice. The certified outsourcing professionals will build deals that not only deliver but thrive as relationships. This level of confidence in outcomes stands to be the single biggest evolutionary step for all industries in their sourcing.”

Jagdish R. Dalal, COP

Managing Director, Thought Leadership, IAOP

Biography

“It is an honor to be certified as an outsourcing professional and to be recognized for my 2 decades of knowledge and experience in the outsourcing field. The certification process is another indication that outsourcing, like accounting, is being recognized as a discipline where practitioners need to learn and master standards, practices and professional norms. “

Dean Davison, COP

Vice President

Research

NeoIT

Kevin DeLury, COP

Manager-Customer Service

Blue Shield of California

Himanshu Desai, COP

Remote Performance Manager

The Hartford

Jay Desai, COP

VP & Manager- Global Sourcing

Northern Trust Company

Chris Disher, COP

President, Chris Disher and Associates

Biography

“Outsourcing is getting more complex and having greater organization impact as outsourcing programs move beyond the back office and continue to embrace a broad array of near and offshore locations.  The outsourcing industry needs a comprehensive body of knowledge and standards for designing, implementing and managing successful outsourcing strategies. Through the COP process, IAOP is building global network of professionals that can share practices, reduce risks, and increase the certainly of outsourcing success. I am honored to be part of this network.”

Charles Dube, COP

Director-Managed Services

Convergys

Parul Dubey, COP

Senior Director

NeoIT

Anirban Dutta, COP

Senior Business Executive

Satyam Computer Services

Biography

”I am honored to become a Certified Outsourcing Professional (COP). This certification brings official recognition to my deep and broad knowledge in both the buy and sell side of global sourcing.”

Marney Edwards, COP

Head of Global Solutions Sales for MAS
Business Management
Applied Global Services

Deborah Enna, PMP, COP

Project Manager

IT Vendor Management Office

Duke Energy

Danny Ertel, COP

Partner

Vantage Partners

Biography

Jon Ferris, COP

Co-Founder and CEO

MyGlobalStaff.com

Biography

Paul Fisher, COP

Director, Integrated Services

Diebold Incorporated

Biography

”The Certified Outsourcing Professional (COP) designation identifies leaders in the field of outsourcing. At the heart of the certification process is the Outsourcing Professional Body of Knowledge (OPBOK), which has helped me to utilize industry best practices in the design, implementation and ongoing governance of outsourcing engagements worldwide. This certification provides credibility, both for myself and my organization, to prospective customers interested in successful outsourcing initiatives.”

Michele Flynn, COP

President

Expense Management Solutions

Lloyd Frazee, COP

Director - R&DT&O Program Support Team
Pfizer Global Research and Development

Albert J. Gallo, COP

Director, Strategic Solutions

Johnson & Johnson Pharmaceutical

Research & Development, L.L.C.

Sandhya Ganapathy, COP

Director-Business Process

Safeco Insurance

John Garbarino, COP

Director-Procurement

Hess Corporation

Jyotsana Garg, COP

Independent Global Management Consultant

Biography

Carrie Gaston, COP

ESM-IT ~ Enterprise Supplier Management
Capital One

Eleanor Gates, COP

Director

Liberty Mutual Insurance

Emmy Gengler, COP

CEO

Softjourn Inc

Catherine Gile, COP

Director-Business Process Outsourcing

Safeco Insurance

Shelia Gray, COP

Director-Human Resources

ABB Inc.

Deirdre Hall, COP

Associate Director

Contracts & Outsourcing

Pfizer Inc.

Janis L. Hall, COP

Senior Director

Johnson & Johnson Pharmaceutical Research & Development, L.L.C.

Biography

"The Master Class was taught by global leaders in the industry that are on the leading edge of strategic thought for guiding success of outsourcing as a critical business function. The tools were well thought out and provide a systematic approach to increasing the probability of reaching the desired outcomes when outsourcing is pursued. The new relationships I developed are an incredible resource for me to network for advice in the future."

Jean Hansen, COP

Client Relationship Manager

Firstsource Solutions

Biography

“Being a COP to me I think helps others to have more confidence in what I do and bring to the relationship. It says I care enough to study and keep up on my industry as It changing so I can bring the most current knowledge and best practices to my clients.”

Teresa Harris, COP

IT Manager-Global Sourcing

Eastman Kodak Company
Biography

”Being a COP means that I have applied the standards in real work situations, can speak a common outsourcing language, and can drive successful outsourcing solutions in my workplace. The COP designation enables career growth while bringing immediate benefits to my company as well.”

Bill Hefley, Ph. D., COP

Associate Teaching Professor

Carnegie Mellon University

Wayne Heiler, PMP, COP
Director, Worldwide Technology
Pfizer

Biography

“Being a COP is a distinct honor and a mark of credibility in the profession.  This certification means that you are an ethical professional who is committed and experienced with a proven track record in the global marketplace. Being a COP also means that you are someone who will be continuously in touch with emerging industry best practices and someone who can successfully apply these emerging best practices to your organization.”

H. Curtis Herge Jr., COP

Principal

JDalal and Associates

Biography

“The International Association of Outsourcing Professionals prepares leaders to become valued and trusted members of the Outsourcing profession. In the course of seeking the COP, candidates must demonstrate they are expert with the information and tools needed to guide their organizationsto success in the profession.”

Neil Hirshman, COP

Partner

Kirkland & Ellis LLP

Joe Hogan, COP
Managing Director

Alsbridge
Biography

“I am honored to part of the first graduating class for COP. This type of industry certification can only help advance the business of outsourcing and achievehigher levels of professional for both suppliers andclients.I look forward to an ever increasing membership in the certification.”

Kevin Hughes, COP

Executive VP

Colliers International

Joshua Jewett, COP

SVP & CIO

Family Dollar

Stephen Johnson, COP

Partner

Kirkland & Ellis LLP

Sami Kannan, COP

Director

CSC

Biography

”The Certified Outsourcing Professional (COP) designation gives me formal recognition that I can lead and manage of large outsourcing engagements.  My process expertise along with Outsourcing will be an added advantage to execute outsourcing engagements effectively.” 

Sandeep Karoor, COP

Senior Director

NeoIt

Cynthia J. Kearney, COP

President, CJ Kearney, Inc.
Biography

"Professional certifications often provide opportunities for individuals to distinguish themselves as industry leaders and assist corporations in attracting qualified, experienced candidates. The newly created COP certification offers a set of principles and standards that, when applied consistently, fosters enhanced confidence and high level expertise to create innovative business partnerships and value added outcomes. The COP leverages the knowledge of sourcing professionals from different industries and cultures... creating a universal language and the professional standards necessary for today's global environment. To remain competitive in any business today requires robust and agile tools and processes. The COP certification is your guidebook for agility and remaining competitive."

Cheryl Keck, COP
President and C.O.O.

Datrose Inc.

Biography

“I am proud to have earned IAOP’s recognition as a Certified Outsourcing Professional (COP).  The certification process and accreditation gives further credence to our industry and profession by setting the standard for excellence and communicating globally recognized standards for experience and knowledge outsourcing professionals should possess in order to deliver top quality, consistent results. From a supplier perspective, I think it is one more way that DATROSE can showcase our credentials and demonstrate to current and potential clients that they are dealing with the outsourcing field’s leading practitioners.  The body of knowledge and depth of experience that must be demonstrated to earn this designation is relevant and timely.  Thanks to IAOP for their vision in creating this valuable certification!”

Nicolas Kelpe, COP

Senior Manager-Business Compliance

Ernst & Young

Jay Kerley, COP

VP – Production Services and Solutions

Applied Materials

Debbie Kerr-Leathem

Director

Johnson and Johnson

Alice Khosravy, COP

Global Sourcing IT Specialist

A&E Consulting

Biography

“I appreciate the training and experience standards required to obtain the COP designation. It provides organization with assurances that the recipients possess the necessary skill-set and experience to offer true value to their outsourcing programs. The COP program also provides the designee with a wealth of knowledge we can leverage through COP training and a priceless group of COP peers from which we better ourselves, our client’s results, and the outsourcing practice itself.”

Ron L. Kifer, COP

Group Vice President

CIO

Applied Materials

Gregg Kirchhoefer, COP

Partner

Kirkland & Ellis LLP

Lynn Kirstein, COP

Sr. Supplier Manager, Marketing Services

Capital One

Kurt Kohorst, COP

Vice President- Outsourcing

Liberty Mutual Insurance-Agency Markets

Boris Kontsevoi, COP

President

Intetics Co.

Srini Krishnamurthy, COP

Manager- Corporate Procurement

Capital One

Eugene Kublanov, COP

CEO

NeoIT

Sandeep Kulkarni, COP

Senior Manager

Global Sourcing

Symantec Corporation

Lance Kwasniewski, COP

Division Vice President

Belcan Corporation

Roseanne LaBarge, COP

Manager-IT Sourcing

AT&T

Somasundaram Lakshmanan, COP

Director-Operations

American Express

Zenobia M. Lee, COP
Manager

DaimlerChrysler Financial Services

Christopher Long, COP

Director-Outsourced Operations

Blue Shield of California

Romek Lubaczewski, COP

Partner

PricewaterhouseCoopers

Trevor Lucas, COP

Operations Manager

Blue Shield of California

John Maher, COP

Executive Managing Director, Global Corporate Services

CBRE

Johny Makhija, COP

Offshore Operations Senior Manager

PricewaterhouseCoopers

Anthony Mampilly, COP

Project Manager

ProcureStaff Inc.

Ian M. Marlow, COP

President and CEO

Newmark Knight Frank

Biography

"The COP designation will help further define and enhance the skillset of those individuals and organizations that bring a consistent level of quality, strategy and delivery in the world of Outsourcing."

JoAnn Martin PMP, COP

Director-Strategic Outsourcing

Pitney Bowes

Biography

“I believe that COPs will bring better process and communications to the marketplace and therefore better results for all those that are engaged in outsourcing.”

Lissy Martinez, COP

Director, Service Network Partners

American Express

Melia Martinez, COP

Strategic Alliance & Sourcing Management

Blue Cross Blue Shield of Florida

Robert E. Matthews, COP

Principal Consultant

Siemens IT Solutions and Services

Nancy Maze, COP

Division Vice President

FirstSource

Biography

"By having a formal designation for Certified Outsourcing Professional, the outsourcing industry will have a standard for professionals responsible for integration of outsourcing relationships. It will be a certification that the outsourcing service provider or internal outsourcing implementation team leaders have the training and knowledge to properly manage the intended outcomes of the relationship."

Alan McGrath, COP

Director, Product Development

Sierra Wireless

Dennis McGuire, COP

Founder and Chairman Emeritus

TPI

Thomas McMillan, COP

Manager-Vendor Relations

Covance Inc.

Jennifer Meissen, COP

Manager-Sourcing Advisory Services

KPMG

Michael Mensik, COP

Partner

Baker & McKenzie LLC

Biography

William P. Metz, COP

IT External Business, Development Manager

Procter & Gamble

Biography

“Becoming a Certified Outsourcing Professional (COP) gives individuals a credible way to establish the level of outsourcing skill they have developed. It also highlights areas that individuals may want to focus further skill development activities on. Through the COP program, IAOP enables individuals to benchmark their skills against others in the industry, and join a community of thought leaders and leading practitioners that actively share ideas and best practices.

IAOP and the Certified Outsourcing Professional Program provide the outsourcing industry with a credible measure of skill and experience that can be used by customers, suppliers, and consultants to measure each other. The experience requirement in particular, helps separate those who have real in the trenches experience from those who have simply read books and taken classes. IAOP is also facilitating standardization of the practice of outsourcing, which will ultimately result in better, faster, and more successful outsourcing projects, and they provide credible data that help dispel common myths about outsourcing both pro and con.”

Thomas Mischka, COP
Director-FSO Strategic Initiatives

Thrivent Financial for Lutherans
Biography

"The designation of COP provides a consistent methodology and language for the industry, elevating both the credibility and awareness to this critical profession."

Donald Mones, COP

Vice President, Global Planning and Strategy

McGraw-Hill Companies
Biography

“Certification is part of the journey towards successful outsourcing management and planning. Whether you’re looking to gain enough experience to achieve this certification, or simply documenting previous achievements, the value of the COP process is to validate that you have, or will approach outsourcing as a business tool. Recognizing outsourcing as an opportunity, and not simply as a company directive that must be achieved. Use the COP to market, advertise, convince or demand the right approach and value that a successful outsourcing project can accomplish.”

Chas Mullins, COP

CEO

The Mullins Group

Biography

“The COP certification process allows the necessary structure and standards for the outsourcing profession that are necessary in today’s economic conditions that will reduce the client’s risks in undertaking an outsourcing initiative. Being a Certified Outsourcing Professional allows me as an advisor, the creditability to the market place to assist clients in their sourcing journey to ensure a successful strategy development, transition and to receive the anticipated positive financial impact to their bottom line.

This certification benefits my global clients to see the true benefits of hiring a Certified Outsourcing Professional advisor with the experience, knowledge and successful documented initiatives that benefited other clients with their engagements. As we provide our insights to the necessity of understanding outsourcing as a management practice, we have ensured their successful journey through their current and future outsourcing initiatives.”

Jon Murphy, COP

Director-Customer Operations

Blue Shield of California

Jorge Muxica, COP

 Director-Global Managed Services

Applied Materials

”Being a COP is an achievement of a goal and also a way to represent all sides of the outsourcing community. Being a COP is a way to share and receive information by enhancing ones knowledge in the matter. Finally, I think that the COP label instills credibility, respect and trust in and out of the outsourcing community.”

Srinivasan Nageswaran, COP

Director

WITSI

Lance Neal, COP

Program Manager-IT ERP

Lexmark International

Ricardo Neves, COP

Partner

PricewaterhouseCoopers

Mary Nolder, COP

Service Partner Manager

American Express

Lee Nunziato, COP

BPO Project Manager

Global Purchasing

Xerox Corporation

Curt Olson, COP

Director

Global Sourcing

Lawson

Richard K. Ostrander, COP

Consultant, JDalal Associates
Biography

“IAOP and its Certified Outsourcing Professional program provide a significant service to the international business community ensuring a qualified body of outsourcing practitioners with proven relevant experience based upona credible knowledgebase of evolving research, standards and best practices from which to better execute an organization’s outsource strategy. I am honored to be recognized as a fellow COP.”

Graham Pascoe, COP

Partner

PricewaterhouseCoopers

Jeff Perdue, COP

Associate Director

Carnegie Mellon University

Filippo Passerini, COP

Global Services Officer and CIO
Procter & Gamble

Raj Patel, COP

Manager

Sun Microsystems

Roger W. Peterson, COP

Regional Vice President, Integrated Facilities Management

ARAMARK

Biography

”The COP designation is an honor, but it reallyis significant because of what it represents. The management of outsourcing arrangements has not been thought of as a profession by most. Through the efforts of the IAOP and the processes and training established in support of the COP program, outsourcing has made great strides as a profession andorganizations can only benefit from this tremendous development.

In the past, the development and oversight of outsourcing arrangements has often been left to operational and procurement staffs to design. The body of knowledge and outsourcing processes that underpin the COP are invaluable tools in the hands of trained professionals. COPs are now able to capably assist organizations with all aspects of the outsourcing process, including the selection of activities to outsource. The lessons learned from these engagements are now being incorporated into the training and ongoing education of COPs and other members of IAOP, keeping these lessons from becoming simply historical anecdotes. This ongoing learning enables all organizations to benefit from what outsourcing professionals and others have learned, creating stronger and more beneficial outsourcing arrangements in the future.”

Godfrey Pinto, COP

Director

GTECH Corp.

Sanjeev Puri, COP

Manager
Cognizant Technology Solutions

Biography

Richard Ranft, COP

Director, Compliance & Standards

Canon Business Solutions, Inc.

Ujwala Ringole, COP

Manager

Blue Cross Blue Shield of Florida

Paul Quaglia, COP

Director IT Support
Hospira Information Technology
Biography

“The Certified Outsourcing Professional (COP) designation gives me formal recognition that I possess the knowledge and experience to successfully and repeatedly  lead the development, implementation and management of outsourcing engagements.” 

Allison Roelen, COP

Senior Manager

Global Sourcing Strategy-IT

Capital One

Ulrike Rolinitis, COP

US IT Operations Service Management

PricewaterhouseCoopers

Lisa Sadlik,  COP

Associate

JDalal Associates, LLC

Manish Sahai,  COP

Vice President, Customer Service International

American Express

Julia Santos, COP

Director

Johnson & Johnson

"An honor and privilege to be distinguished as a Certified Outsourcing Professional (COP). To be amongst the leaders within the Outsourcing Profession is exciting and rewarding on a professional and personal level. The COP program sets the standard for excellence in the outsourcing industry via global standards that clearly outline the skills, knowledge and experience, and capabilities required of an outsourcing professional. The program incorporates real-life experiences so that we can learn from one another best practices on how we do business and addresses the importance of the role an Outsourcing Professional has in today's dynamic and ever changing environment. Time has come for companies to recognize the significant value the Outsourcing Professional brings to the Business. The COP designation serves as the benchmark for competence and creates confidence in delivering successful results."

Nicholas Sarkisian, COP

Spansion, LLC

Kelly Sawyer, COP

Vendor Administrator

Teleflex Medical Inc.

Biography

“I am honored to be part of the elite group of COP designated individuals. COP designation will only further advance the professional business of outsourcing”

Ken Sharma, COP

Director - Business Process Strategy and Governance

Symantec Corporation

Robert Scheier, COP

Managing Director

PricewaterhouseCoopers

Gary Schneider, COP

Managing Director

NeoIt

Tim Schmandt, COP
Vice President, Business Process Management
Datrose Inc.

Biography

“There is a huge need for standardization and calibration within the outsourcing industry.  It is paramount that service providers, customers, consultants and legal support move toward common standards, terms, methodologies and processes.  The COP Certification is a critical step in the right direction for closing the gaps that exist today.  This standardization will allow for a more rapid acceptance of outsourcing as a strategic practice. As outsourcing matures in its scope and scale of delivery, both the supply and buy side will benefit from standardization in terms of cost savings, less governance, more controls, healthy and happier successful relationships predicated on ethics, partnership and understanding of roles and responsibilities.

Strong prosperous relationships don’t come to fruition from sprinkling pixy dust and citing “true partnership–motherhood and apple pie”.  It comes from hard work and establishing a framework that is built on action and process.  The COP certification helps to remove some of the variation in the process.”

Cheryl L. Seely, COP
Manager

Company Confidential

“The COP program provides methodology and standardization to the ever evolving sourcing process. It offers a great framework for our challenging careers.”

Dr. Gad J. Selig, PMP, COP

Managing Partner, GPS Group, Inc.

Director, Technology Management & Dual Graduate Business/Engineering Degree Programs , University of Bridgeport
Biography

"The value of the COP certificate is to ensure that outsourcing professionals or those that aspire to become more involved in outsourcing have a consistent base of best practices knowledge in the field and can apply it in any situation."

Cindy Seiler, COP

Manager

Customer Support and Integration
Brown-Forman Corporation

Biography

Michael Serghiou, COP

Director

PricewaterhouseCoopers

 Abhishek Sharma, COP
 Senior Director
 Covansys

Pankaj Sharma, COP

Director

NeoIT

Santosh Sharma, COP
Project Manager
TekSystems
Biography

The world of IT Outsourcing is becoming complex day by day. Industry is witnessing both - successes and failures. Through COP, IAOP seems to be furthering the cause of creating a generation of upright, well-informed and distinguished business decision-makers in the Outsourcing arena. Network of these professionals will engage itself in developing a common code of conduct, standard and language which will cut across the boundaries of culture, geographies and languages to help industry achieve and maintain high-standards of outsourcing success. As the outsourcing world widens to absorb and merge all the lessons learned through its risks and failures, a new work force of outsourcing champions is needed to bring high-standard of learning, education and experience to the tables and thus create long-lasting, synergetic and innovative business partnerships amongst providers, advisors and client companies through effective advocating and large-scale propagating of the use of best outsourcing practices. This continuous demonstration of success through excellence by COPs will set an example in the industry for others to follow.

I expect the COP certificate to become a useful tool for businesses in identifying their champions who would form the cadre of distinguished outsourcing industry leaders who would help organizations realize their dreams in all phases of outsourcing engagements.

Jim Shea, COP

Director

Cyber Defense Institute

Vern Sheppard, COP

Partner

ICA Solutions

Matthew Shocklee, COP

President and Chief Executive Officer

Global Sourcing Optimization Services(GSOS), LLC

Jane Siegel, Ph. D., COP

Director

ITSqc

Carnegie Mellon University

Joe Sifferman, COP

Senior Manager

PepsiCo Business Solutions Group

Biography

Ramiza Sipilovic, COP
Manager, CSI-Service Network Partners
American Express

Paul Speek, COP

Head of Outsourcing Solutions

Orange Business Services

Paul Spence, COP

CEO Outsourcing Services

Capgemini

Vikas Srivastava, COP

Engagement Director

Birlasoft Inc.

"Outsourcing has grown evermore complex and a significant driver for business and globalization. International Association of Outsourcing Professionals (IAOP) fills a much needed gap as a body of professional and knowledge. I strongly believe that the forum such as IAOP will be instrumental in synthesizing the body of knowledge that current outsourcers have to create a better model for doing business. As a Certified Outsourcing Professional (COP), it is a great honor to be associated with IAOP and the esteemed member professionals represented in the organization."

Michael Staisiunas, COP

Manager

Kraft Foods

Ralph J. Szygenda, COP

Group Vice President

Chief Information Officer

GM

Joe Talik, COP

Senior Director, Sterling Testing Systems Inc.

Biography

“It is a huge honor to be recognized by the International Association of Outsourcing Professionals (IAOP) with its certification of my knowledge, accomplishments and success in Outsourcing as a provider, customer and advisor. Just as the Project Management Professional (PMP) certification brought to the profession of project management a new level of creditability and the Six Sigma Black Belt (CSSBB) certification brought to the profession of process improvement a new level of creditability, the Certified Outsourcing Professional (COP) certification process will bring a new level of credibility to the profession of Outsourcing.  The COP certification is a great formal recognition that I possess the experience and skill to successfully drive the full life cycle of outsourcing engagements.  I strongly believe my MBA along with COP, PMP and CSSBB certifications will set me apart in the World of Outsourcing.

I believe that IAOP, through the COP program, provides a steady, time proven and executable methodology along with a solid standardization to the Full Life Cycle to the Outsourcing Process. The Standardization of Outsourcing will allow it to evolve more quickly into a greater strategic practice within the business community. The Outsourcing Professional Body of Knowledge, Code of Ethics and Business Practice together offer comprehensive framework to govern and serve the Outsourcing Industry as a whole.”

Maureen Theberge, COP

Sr. IT Manager

Blue Shield of California

Joseph Tocco, COP

2nd Vice President-Corporate Solutions

Colliers Turley Martin Tucker

Vivek S Vaideeswaran, COP

Chief Marketing Officer

Syven Global Services

Atul Vashista, COP

Chairman

NeoIT