Pacific Northwest Chapter Chair
Global Partner for Success
Your IT Outsourcing Partner
|
|
IAOPs Certified Outsourcing Professional Directory
|
Jan Erik Aase, COP
Vice President
Procurement and Vendor Management
Ameriprise Financial
|
Mohammed A. Abdullatif, COP
Consultant
Information Technology
Saudi Aramco
Mohammed has more than 25 years of academic & industrial experience in many different areas. A few of these areas include Information Technology, Data Networking, Computer Systems & Applications Support. He started his career as a lecturer of Information Systems at King Fahad University of Petroleum & Minerals (KFUPM) and then joined Saudi Aramco, the largest oil company in the world, in Dhahran, Saudi Arabia. He worked in different departments as well as headed and managed a number of key IT projects which include, the implementation of the company’s’ high speed networks and the upgrading of corporate operating systems and electronic mail. He is currently a member of IT’s strategic planning staff whose responsibilities include the development of IT’s business & master plan, outsourcing strategies and key performance indicators.
|
Sunil G. Acharya, COP
Manager
Forecasting and Planning KTBR
Intel Information Technology
Sunil Archarya is currently Manager, Forecast and Planning KTBR at Intel Information Technology. He has 14 years of overall experience in the IT industry in various roles. This includes experience with outsourcing as an entrepreneur. Much of his outsourcing experience has been in the realm of defining and executing outsourcing strategies.
He holds a Masters Degree in Computing & Information Technology (Australia) and an Engineering Degree in Computer Science. He is a PMI Certified PMP.
|
Adriana Acosta, COP
Senior Consultant
Deloitte
|
Maria Agcaoili, COP
Associate Director
Pfizer
|
Mohit Aggarwall, COP
Manager
Huron Consulting Group
|
Vishal Agnihotri, COP
Associate Director
|
Stefano Aiello, COP
Director
HSPI, SpA
|
Charles Aird, COP
Managing Director
PricewaterhouseCoopers
|
Dr. Fahad A. Al Yabis, COP
Saudi Aramco
|
Shyamsunder Alagandula, COP
Business Development Manager
CtoJ GmbH
|
Julie Alexander, COP
Director
Procurement Vendor Management
Ameriprise Financial
|
Kathy Allison, COP
Manager
Shared Services
Kraft Foods
|
Devesh Amin, COP
General Manager
Capital One
|
Kim Anthony, COP
Director
Global Business Process Outsourcing
Capgemini
|
JoJo Aquino, COP
Relationship Manager
Deutsche Bank Knowledge Services
|
Rajib Arjun, COP
Senior Manager
PricewaterhouseCoopers
|
Y Bhg Senator Tan Sri Amirsham A. Aziz, COP
Former President and CEO
Maybank
|
Vipul Baijal, COP
Director
Global Account Management
Interglobe Technologies
|
Jennifer Bailey, COP
Manager
Global Strategic Sourcing
PricewaterhouseCoopers
|
Abhay Bajekal, COP
Senior Manager
Sourcing
Capital One Financial Services
|
Allan Barbee, COP
Director
NA-SFS
GlaxoSmithKline
|
Martin Barrack, COP
Principal
Barrack Consulting LLC.
|
David Barrett, COP
CEO
Procurisource
|
Molly Barrett, COP
BPO Manager
Global Purchasing
Xerox
|
David Bass, COP
Application Development Manager
Time Customer Service
|
Shiva Bebarta, COP
Vice President
Morgan Stanley
|
Elvie Beldoza, COP
Project Manager
Service Network Engineering
American Express Australia Limited
|
Kyan Bharucha, COP
Kraft Foods Global, Inc
|
Steve Blahy, COP
Head of Sourcing Strategy
Aetna
|
Lynn Blodgett, COP
President and CEO
ACS
|
John R. Bloom, COP
BPO Specialist
Xerox Corporation
|
Sherrie Brown, COP
Operations Manager
PricewaterhouseCoopers
|
David Buck, COP
Managing Director
SKD Consulting Co. Ltd
|
Oliver Bussman, COP
Chief Information Officer
SAP AG
Oliver T. Bussmann was appointed as the Chief Information Officer (CIO) of SAP AG in September 2009. A global expert in Information Technology, Bussmann excels at driving and managing transformational change initiatives across complex multinational enterprises. In leadership roles with IBM, Deutsche Bank, and Allianz (Insurance and Asset Management businesses), he has delivered millions of dollars in cost savings through leading-edge information strategies including outsourcing, shared services and service centralization. He is a recognized industry leader with a portfolio of major business process transformations that have delivered cost reductions, efficiency gains, agility and competitive advantage to leading global corporations.
As the regional CIO for Allianz Group in North America and Mexico from 2006-2009, Bussmann led four major business process transformations that significantly delivered cost savings with 30 percent improvement in efficiency. Ranging from an enterprise-wide shared services strategy to offshoring/outsourcing efforts and a less visible but equally strategic back-office streamlining, these initiatives positioned Allianz with the information infrastructure to compete in global markets today and tomorrow. The shared services strategy earned wide recognition throughout the industry as a pioneering best practice, as featured in a cover story in Insurance and Technology magazine.
In a prior role as Executive Vice President of Information Technology for Allianz Group, headquartered in Munich, he spearheaded IT strategy and operations for the $160 billion global enterprise. Most notably, he drove a groundbreaking IT benchmarking initiative, cutting costs by 25 percent, and launched the first company-wide purchasing organization for information technology. In this role, he first conceived the shared services strategy that he went on to lead and implement in North America.
Before joining Allianz, he was Managing Director of IT for the Private Banking Group of Deutsche Bank in Frankfurt. In this truly global leadership role, he ensured that front- and back-office systems in the Group’s European, American and Asian operations were efficient and up-to-date. One of his most challenging assignments was launching the entire IT infrastructure for the bank’s expansion into France.
He earned an MBA from the University of Muenster, Germany, and completed the Global Program for Management Development through a combined program with the University of Michigan and the IESE International Graduate School in Barcelona, Spain.
Bussmann has been recognized as an influential leader in his profession and industry. He is an invited member of the BITS Advisory Council, a CEO-driven financial services industry consortium that comprises the largest financial institutions in the U.S.
A true global citizen, Bussmann has an international family, bilingual language fluency in English and German, and professional experience that spans the globe. He is comfortable in a wide range of cultures and geographies, having lived in the U.S. and Europe.
|
Roger R. Byrnes, COP
Senior Consultant
River East Consulting Group, LLC
Mr. Byrnes is a senior level consultant and advisor in the global outsourcing industry. He has held senior level consulting positions with Arthur Andersen and senior level delivery and outsourcing practice management positions with Computer Horizons Corp. (CHC). He is currently a senior consultant with River East Consulting Group LLC. He has experience as both a provider and buyer of outsourcing services.
As a Service Provider and Outsourcing Practice Manager, he established and managed onshore, nearshore (Montreal, Canada) and offshore (Chennai, India) service delivery centers. These centers provided Application Management, Application Development and Quality Assurance Testing services to a wide range of customers including a number of Fortune 100 companies. As the manager of these centers, Mr. Byrnes continually strived to improve his company’s three-tier global delivery model and leverage best practices such as CMMI and ITIL.
As an Outsourcing Practitioner and Consultant, he has provided many services to companies including establishing corrective action, process improvement and governance programs, transition planning and management, engagement/relationship management, contract negotiation and program/project management.
Mr. Byrnes has a MBA, CPA and COP certificate.
|
Kevin Campbell, COP
Group Chief Executive
Outsourcing
Accenture
|
Tom Cappelli, COP
Senior Director
Global Outsourcing
Diebold, Inc.
|
Dr. Ervin L. "Vinny" Caraballo, COP
Director
Original Software Inc.
|
Roberto Carbone, COP
Consultant
HSPI
|
Sanjay Chadha, COP
Project Manager
Outsourcing
The Capital Group of Companies/American Funds
|
Chayan Chakravarti, COP
Project Manager
McKesson
|
Sanjay Chandiram, COP
Outsourcing Advisory Services
PricewaterhouseCoopers
|
Sashikanth Chandrasekharan, COP
Relationship Manager
IT Sourcing
Parker Hannifin
|
John Chang, COP
National Leader
PricewaterhouseCoopers
|
Anuj Chaudhary, COP
Senior Manager
Medidata Solutions
|
Ameet Chowdhury, COP
Global Services and Support Manager
Capgemini
|
Tamal Dutta Chowdhury, COP
Program Manager
Unisys Global Services India
|
Dale Christopherson, COP
Director PMO
Global Sourcing
Lawson Software
“Being awarded the Certified Outsourcing Professionals (COP) designation is an honor. It establishes operational standards for this critical business function in today’s global economy and corporations. On a daily basis, I use the knowledge that I have learned from the Master Course and the body of knowledge.”
Dale Christopherson currently holds the position of Director, Global Sourcing for Lawson Software which is a position that he has held since September 2006. His primary role is the outsourcing of various corporate functions, within Lawson to its captive center located in Manila, Philippines. The captive center, Lawson PSSC, provides BPO and ITO services and Dale was very instrumental in setup and initial operations of the center when it started operations in January 2006. He works with various business units in Lawson to provide governance assistance to various outsourcing projects with partners located in India.
Prior to this role in Lawson, Dale was a Director of Development for various products within Lawson Software's Product Development organization since 1997 which provide several opportunities since 2002 for outsourcing. His professional career in software development spans 20 years.
Dale holds a Bachelor of Science degree from Strayer University, Washington, DC.
|
Marty Chuck, COP
Founder
The CXOs, LLC
|
Antonio Coco
Owner, Partner
C&C Technologia Ltda.
|
Christopher A. Cody, COP
Senior Vice President
NIIT Smartserve
|
William Concannon, COP
President
CB Richard Ellis
|
Marsha Connell, COP
IT Outsourcing Governance
Freescale Semiconductor
|
Darren Cooper, COP
Partner, Manager
American Express
|
Alain Costeroste, COP
Manager
Orange Business Services |
Prabhakar Cruwndhi, COP
Program Manager
HCL America
|
James Curley, COP
Vice President
State Street Wealth Manager Services
|
Chance Curtis, COP
Vice President, NBA
Keane Inc.
|
Audrey Cushing, COP
Contract Negotiator
MassMutual Financial Group
|
Donald Dai, COP
Regional Manager
Orange Business Services
|
Jagdish R. Dalal, COP
Managing Director
Thought Leadership
IAOP
“It is an honor to be certified as an outsourcing professional and to be recognized for my 2 decades of knowledge and experience in the outsourcing field. The certification process is another indication that outsourcing, like accounting, is being recognized as a discipline where practitioners need to learn and master standards, practices and professional norms. “
Jag formed JDalal Associates, LLC in April 2002. JDalal Associates, LLC specializes in consulting in the field of Information Technology and Business Process outsourcing – with a special emphasis on offshore advantages for outsourcing. His deep experience as a business executive who contracted for these services as well as his leadership experience in establishing outsourcing practice for some of the world’s largest professional services companies; allow him to bring a unique perspective to consulting. His clients include Fortune 500 Financial Services companies, a multi-billion dollar IT services provider, a multi-billion dollar information services company, large utility, several small financial transaction service providers just entering the BPO marketplace and a software company specializing in tools for outsourcing. He has also been invited by the Chinese, Brasilian and South African governments to hold conferences in promoting the offshoring concepts for the local service provider companies.
Prior to forming JDalal Associates, LLC, Jag was the Vice President/ e-Business and CIO for Carrier Corporation (a $9B division of United Technologies Corp.) with responsibilities for worldwide IS and e-business functions. In this position, he managed a $200M budget with 50% of it spent on outsourcing to service providers globally.
Previously, Jag was a Partner in PricewaterhouseCoopers responsible for Business Process Outsourcing (BPO) in the Technology and Communication industry group. At PwC, he was responsible for the largest BPO deal recorded to date- Nortel Networks outsourced its Human Resources and Procurement functions to PwC under a $630M (5 year) agreement. Jag also led the “thought leadership” and marketing efforts at PwC in building the BPO brand. BPO practitioners and consultants quote his articles and thoughts extensively.
Jag has held senior MIS leadership positions at Xerox, Unisys, Data General, Brookhaven National Laboratory and Teledyne. In 1994, as Vice President of Information Management at Xerox, Jag created the strategy and led the team responsible for a $3.2B global outsourcing contract for EDS. The strategy and development of this major contract was documented and is now part of a Harvard Business School case study.
He is a noted speaker and writes extensively on outsourcing, offshore outsourcing, shared services and information technology management. Jag’s series of lectures on BPO have been recognized as “pushing the envelope” in strategic thinking about outsourcing, while providing a practical framework for businesses- users and providers alike.
Jag has received numerous awards and recognition for his contributions in the field of Information technology management and outsourcing. He was a finalist for the World Outsourcing Achievement Award and was honored at the World Outsourcing Conference in 2001. Jag has also been recognized as one of the “2003 sourcing pros to know” by the leading sourcing magazine – iSource. Most recently, Jag was asked to lead a team of judges to select Global Outsourcing 100 companies for publication in the Fortune Magazine (April 7, 2006).
|
Darren M. Dasburg, COP
Partner
Cinteger LLC
“The time has come, and IAOP has addressed the need, to raise the bar on this most critical business practice. The certified outsourcing professionals will build deals that not only deliver but thrive as relationships. This level of confidence in outcomes stands to be the single biggest evolutionary step for all industries in their sourcing.”
Darren M. Dasburg, P.E., MBA, Partner, Cinteger LLC provides executive management consulting services drawing upon over twenty years of experience and research in the areas of facilities operations, project engineering, service-provider outsourcing, real estate and business management. Darren’s rich experience in the regulation-intensive pharmaceutical and utility energy industries prepares him well for the disciplined approach to consulting he offers his clients.
As Vice President of Real Estate with Progress Energy, Darren led the overhaul of Progress Energy’s strategy for corporate space management and real estate holdings. Orchestrating the first ever “clean sheet analyses” on operational facilities, his team created the Real Estate Master Plan (REMP) poised to deliver an eight figure savings with a detailed plan to divest $150 million in assets timed to meet the cash flow objectives defined by the CFO.
As Vice President of Corporate Engineering with GlaxoSmithKline, Darren led a 1,000 person staff comprised of both GSK employees and outsourced service-providers in the design and delivery of all engineering project management, construction and renovation activities; space planning and move coordination; facility operations; laboratory and material services; food service; housekeeping; landscaping; and reprographics.
Drawing upon extensive experience in project management, operations and team facilitation, developed in his wide-ranging leadership positions at Progress Energy and GlaxoSmithKline, and active community volunteer roles, Darren sets and achieves high quality goals in all of his products, services and relationships with clients and vendors. Darren develops products, services, and people to best meet the growing needs of his clients. Darren especially values and applies analysis and research to fulfill clients’ needs.
Darren earned his MBA at Duke University’s Fuqua School of Business and completed his bachelor of science degree in mechanical engineering at Colorado State University. Darren is a Licensed Professional Engineer and a Licensed Real Estate Broker in North Carolina.
|
Dean Davison, COP
Vice President
Research
NeoIT
|
Deepak Deb, COP
Strategic Global Sourcing
Infosys
|
Kevin DeLury, COP
Manager
Customer Service
Blue Shield of California
|
Himanshu Desai, COP
Remote Performance Manager
The Hartford
|
Jay Desai, COP
VP & Manager
Global Sourcing
Northern Trust Company
|
Rajesh Dhuddu, PMP, COP
Associate Vice President
Quatrro BPO Solutions Private Limited
Rajesh Dhuddu has 13 years experience in Telecommunications & Knowledge / Business Process Outsourcing industries. He is credited with managing multi million dollar projects in global environment, engaging cross functional teams with varied cultural backgrounds. He created many high performance teams delivering in Sales & Marketing, Product Management, Business Planning, Corporate Strategy, Mergers & Acquisition domains.
Rajesh has worked on GSM & CDMA technologies in Indian Telecommunications Market championing introduction of innovative products built on strengths of leading OSS / BSS platforms, engines & technologies in Postpaid, Prepaid & Value Added Service segments. He is member of the founding team that set up one of the largest 3rd party BPO service providers in India servicing Telecom, Media & Entertainment businesses in front & back office requirements. Subsequently, he played a lead role in evolving the company to an international BPO service provider through an inorganic strategy resulting in acquisition of contact centers in USA with revenues of USD 16 mn.
After 8 years with Tata Group, Rajesh joined Quatrro founded by Raman Roy & team. He is part of the new product development team working with differentQuatrro SBUs that are pioneering “BPO Services in the Cloud” for Small and Medium Businesses and “Beyond the Existing Services” for enterprise clients in Finance and Accounts, Knowledge Services and Technical Support verticals. Robust understanding of captive and 3rd party service provider environments, remote processing capabilities in near, mid & offshore locations in North-Central-South America, South & Far East Asia, contractual frameworks that promote accomplishment of client-service provider objectives are his professional strengths.
|
Chris Disher, COP
President
Chris Disher and Associates
“Outsourcing is getting more complex and having greater organization impact as outsourcing programs move beyond the back office and continue to embrace a broad array of near and offshore locations. The outsourcing industry needs a comprehensive body of knowledge and standards for designing, implementing and managing successful outsourcing strategies. Through the COP process, IAOP is building global network of professionals that can share practices, reduce risks, and increase the certainly of outsourcing success. I am honored to be part of this network.”
Chris is a recognized thought leader in the outsourcing industry having served multinational companies such as Mobil, Barclays, Johnson & Johnson, U.S. Internal Revenue Service, NASSCOM, and the Duke University Offshoring Research Network. Chris is a founding member of the International Association of Outsourcing Professionals and serves as Chair of the IAOP’s Research Committee. He also serves on the Outsourcing Standards Board which is chartered to set standards for conduct and methods for the outsourcing industry. Chris is a frequent keynote speaker at outsourcing conferences such as the World Outsourcing Summit, the Conference Board, and the Sourcing Interests Group. Chris has published over a dozen articles on leading edge outsourcing strategies and is frequently cited in major periodicals such as Business Week, Fortune, CXO, The Times of India, and the Wall Street Journal’s Asia and European additions.
During his twenty-five year career in management consulting, Chris held leadership positions at Arthur Andersen, Nolan, Norton, and Booz Allen Hamilton. He specialized in organization and technology strategy. He led global client engagements that involve customer service improvement, cost reduction, business operations, shared services, and outsourcing. At Booz Allen, Chris was Vice President and Managing Partner of the Chicago Office and is the founder of Booz Allen’s Outsourcing Advisory Service.
Mr. Disher completed a Double Masters in Accounting and Business Administration from Southern Illinois University. He holds a B.S. in Ecology, Ethology, and Evolution from the University of Illinois. Mr. Disher is a Certified Management Accountant (C.M.A.) and a Certified Outsourcing Professional (C.O.P.).
Chris serves as Chief Financial Officer of Flex Fuel US, the leading automotive aftermarket manufacturer specializing in ethanol conversion systems.
Chris also serves on the Advisory Board of Quickstart Global, Quickstart Global provides captive operations management for companies offshoring high end innovation and knowledge management processes in India, Eastern Europe and Central America.
|
Rajiv K. Dua, COP
Director
Professional Services
Sun Microsystems
Rajiv is a business savvy technologist with proven track record of generating value from IT Services by creating a governance structure to align IT with Business, optimize the IT Service processes, manage outsourcing, identify controls to manage risk, enhance performance and secure IT operations by leveraging IT best practices.
Rajiv has performed leadership roles in multiple global IT Service Provider and End-User Organizations, which brings unique experiential learning to deliver IT Services by meeting business objectives of Customer & Service Provider.
Rajiv holds global best practices certifications encompassing all aspects of IT Services delivery from Operations to Governance, Project Management and Outsourcing viz. COP (Certified Outsourcing Professional), PMP (Project Management), CGEIT & COBIT (IT Governance), ITIL V3 Expert (IT Services Management), BS 7799 (Information Security), CISA (IS Audit) and Six Sigma Green Belt.
Rajiv believes in continuous enhancement of value delivery by leveraging leadership abilities and keeping abreast with latest developments in the industry.
Rajiv is member of Training & Certification Committee of International Association of Outsourcing Professionals (IAOP) with a responsibility to contribute towards enhancement of COP training programs and review of applications for award of COP credentials.
Rajiv holds Bachelor Degree in Electrical & Electronics Engineering from BITS, Pilani and MBA from FMS (Faculty of Management Studies), Delhi University, India.
|
Charles Dube, COP
Director
Managed Services
Convergys
|
Parul Dubey, COP
Senior Director
NeoIT
|
Diane Dulin, COP
Senior Manager
Allstate Insurance Company |
Anirban Dutta, COP
Senior Business Executive
Satyam Computer Services
”I am honored to become a Certified Outsourcing Professional (COP). This certification brings official recognition to my deep and broad knowledge in both the buy and sell side of global sourcing.”
Anirban Dutta is a senior business executive with deep buy and sell side outsourcing experience. He is currently the Global Head of Strategic Deals for TIMES (Telecom, Infrastructure, Media & Entertainment and Semiconductor) vertical at Satyam Computer Services. He is responsible for directing large outsourcing deals (US$50M and up) across the globe. He has significant experience in crafting complex software and IT outsourcing deals across the world in multiple industries with build operate transfers (BOT’s), joint ventures (JV’s), asset transfers, rebadging and multi shore delivery components built into it. Previously, he was responsible for leading large deals for Satyam’s Oil & Gas and Utilities businesses. Prior to Satyam, Anirban held several leadership positions in technology sales, outsourcing service delivery, corporate restructuring and large program management at IBM and Sprint.
Anirban has a BS in Information Systems from Chicago State University. He holds a Project Management Professional (PMP) certification from Project Management Institute (PMI) and a Certified Outsourcing Professional (COP) certification from International Association of Outsourcing Professionals (IAOP).
Anirban is a seasoned business writer and frequently publishes articles in many renowned business publications. He is currently under contract with publishing house John Wiley and Sons to write a book on large deals which will be released globally in 2009. An avid tennis player, he has represented India in junior tennis in international tournaments, captained NCAA Division 1 College tennis team and is certified by Professional Tennis Registry (PTR) as a Professional Tennis Coach. Anirban lives in Dallas, Texas with his wife, boy/girl twins and two fat dogs. He can be reached at duttaanirban1@yahoo.com
|
Marney Edwards, COP
Head of Global Solutions Sales for MAS
Business Management
Applied Global Services
|
Deborah Enna, PMP, COP
Project Manager
IT Vendor Management Office
Duke Energy
|
Danny Ertel, COP
Partner
Vantage Partner
Danny Ertel is a founding partner of Vantage Partners and a leading authority on negotiation and relationship management. He leads Vantage’s Outsourcing practice and focuses on helping buyers and providers improve the way they manage complex outsourcing arrangements. In addition, Danny is also Chairman of Janeeva, Inc., a software company focused on creating tools for Outsourcing Relationship Management, and he chairs the Governance Chapter of the International Association of Outsourcing Professionals.
Danny has written four books, two of them winners of the CPR Legal Program book award, including his latest, The Point of the Deal: How to Negotiate When Yes is Not Enough (with Mark Gordon) (HBSP 2007). Prior to co-founding Vantage, Danny was a partner at Conflict Management, Inc., a senior researcher at the Harvard Negotiation Project, an attorney with Debevoise & Plimpton, and a clerk to the Hon. Justice Harry A. Blackmun of the US Supreme Court. Danny is a magna cum laude graduate of Harvard Law School, where he was Managing Editor of the Harvard Law Review.
|
Svenja Fender, COP
Manager-GIO
Agilent Technologies
|
Vanetta Ferdinando, COP
Kraft Foods Global Inc.
|
Jon Ferris, COP
Co-Founder and CEO
MyGlobalStaff.com
Jon started MyGlobalStaff.Com with a firm belief in the outsourcing model. With extensive work experience on projects throughout the US, Europe, Asia, Africa and Australia, his favorite part of the job is connecting young talent from around the world with interesting client projects. Jon earned his Bachelor’s in Business Administration (Human Resources) from the University of Colorado at Boulder, and his Masters in International Development from Tulane University in New Orleans. Jon divides his time between offices in Asia and Washington, DC, where he lives with his wife, Tina. Please contact Jon at Jon.Ferris@MyGlobalStaff.Com or 202 652-2175.
|
Metin Fidan, PMP, CISA, COP
Partner
Advisory Services
Ernst & Young AG
|
Paul Fisher, COP
Director, Integrated Services
Diebold Incorporated
”The Certified Outsourcing Professional (COP) designation identifies leaders in the field of outsourcing. At the heart of the certification process is the Outsourcing Professional Body of Knowledge (OPBOK), which has helped me to utilize industry best practices in the design, implementation and ongoing governance of outsourcing engagements worldwide. This certification provides credibility, both for myself and my organization, to prospective customers interested in successful outsourcing initiatives.”
Paul Fisher is currently Director, North Sales for Diebold’s Global Integrated Services organization. He is responsible for the sales and management of ATM outsourcing opportunities as a subject matter expert in comprehensive integrated solutions that encompass hardware, software, maintenance services, managed services and professional services solutions.
In 1996, he joined Diebold as a Services Marketing Specialist, and since, has held various technical, business development, and management positions, more recently including the responsibility of business operations for Diebold’s North America Managed Services organization; which includes transaction processing, monitoring, currency management, content delivery, network management, site management and Internet reporting services.
Paul has been a change leader within Diebold, and has more than eighteen years of significant experience in managed and professional services, outsourcing solutions, business development, support, and marketing of managed/outsourced and professional services in the U.S. and international markets.
He has attained undergraduate degrees in both Electrical Engineering and Industrial Technology and has an Executive Master’s of Business Administration from Kent State University.
|
Michele Flynn, COP
President
Expense Management Solutions
|
Rosario Fondacaro, COP
Senior Consultant
Quint Wellington Redwood
Rosario is a Partner of Quint Wellington Redwood and he works as a Senior Consultant in Italy. He’s active on Business Development, Training and Consulting Services in the IT Governance, IT Service Management , IT Sourcing and ISO/IEC20000 context .
Rosario is a certified ITIL v3 Expert and Certified Outsourcing Professional (COP). He is also a developer of the ITIL v3 Foundation Training Material for Quint and is involved in book reviewing with itSMF International (Van haren publications). As Team Leader he collaborates with SINCERT Italy in the development of guidelines related to the interpretation of ISO/IEC 20000 for Auditors. Rosario is also cooperating with EXIN in the development of examinations content for the new ISO20000 trainings for auditors and consultant, released from EXIN and TUV SUD.
Rosario has strong experiences in assisting organizations on implementation of ITIL best practices, IT Sourcing Governance and ISO/IEC 20000 certification programs. He is habitual to act as a trusted advisor in order to improve the organization’s maturity level on IT Governance, IT Service Management and IT Outsourcing context.
Rosario has 15 years of experience in the IT Industry. Before joining Quint, he was an IT Service Management Consultant and trainer at Hewlett Packard C&I since 2004 and Service Manager at HP Outsourcing since 2001. Before HP Rosario worked at Sun Microsystems since 1996 as a Presale Systems Engineer and Unix trainer.
|
Piotr Frankowski, COP
Senior Consultant
Technology
Ernst & Young
|
Lloyd Frazee, COP
Director
R & DT & O Program Support Team
Pfizer Global Research and Development
|
Albert J. Gallo, COP
Director
Strategic Solutions
Johnson & Johnson Pharmaceutical
Research & Development L.L.C.
|
Sandhya Ganapathy, COP
Director
Business Process
Safeco Insurance
|
John Garbarino, COP
Director
Procurement
Hess Corporation
|
Jyotsana Garg, COP
Independent Global Management Consultant
Jodi is an independent consultant helping organizations develop and implement a global operations strategy. For her current engagement, she is responsible for program management of her client’s business unit offshore to its strategic partner in India.
Prior to this, she served in a variety of strategy, operations and marketing functions at CNA Insurance. As Director of Operations, she was responsible for transitioning the Institutional Market’s business unit from a growth organization into a closed book of business. She also conducted an extensive onshore and offshore outsourcing evaluation for the runoff organization for cost effectiveness. Just before leaving CNA, she developed a business case for Institutional Markets’ offshore outsourcing initiative that was approved by executive management in 2007.
Previously, Jodi worked as a management consultant at PricewaterhouseCoopers and as an explosives engineer for the Department of Navy. She has worked in the financial services, consumer and process goods, and energy verticals helping organizations with business planning, organization design and improvement, and outsourcing and offshoring.
Jodi has a BS in Chemical Engineering from the University of Virginia and a Masters in Business Administration from Carnegie Mellon University with concentrations in finance, operations, and strategy. She is a Project Management Professional (PMP) and a Certified Outsourcing Professional (COP).
|
Carrie Gaston, COP
ESM-IT Enterprise Supplier Management
Capital One
|
Eleanor Gates, COP
Director
Liberty Mutual Insurance
|
Emmy Gengler, COP
CEO
Softjourn Inc.
|
Hans Geurts, COP
Manager
Business Systems Services
Heineken Netherlands
|
Catherine Gile, COP
Director
Business Process Outsourcing
Safeco Insurance
|
Shelia Gray, COP
Director
Human Resources
ABB Inc.
|
Jean Paul Gruau, COP
VP-Head of Large Projects Academy
Orange Business Services
|
Henry Guapo, COP
Owner, Principal, Partner
Avasant
|
Jon Gudelis, COP
Owner, Principal, Partner
Libertedg
“I am proud to be part of this elite group and welcome the challenge of working together with my fellow professionals in this specialist field of outsourcing, building industry recognition for our experience, professional standards and shared best practice. It is paramount that the entrance and renewal standards are kept high and our designation gains widespread market recognition.”
Jon is an internationally experienced leader with; general management, product management, sales, project management and consulting experience. He has had P & L responsibility and managed significant teams developing technology based business solutions for the financial services sectors Jon has particular experience in BPO outsourcing and M & A transactions involving bank operations, payment processes, AML and fraud mitigation.
Since relocating to Geneva, Switzerland in 2006, Jon has been developing a client base in the Banking sector to assist with strategy and execution of cost reduction and business optimization. While building his advisory business, Jon has advised a retail bank in Canada on multiple major Business Process Outsourcing initiatives in back office operations and advised a Global IT and Services business developing an EMEA strategy for their BPO asset portfolio. Jon has managed numerous teams conducting due diligence reviews and created operational transition business plans.
Jon gained his first hand experience in executive roles as; Senior Vice President at Symcor Inc., managing 70 percent of Canada’s cheque payment, ATM, remittance and print processing, Director e Business Channel for Spring Group plc., one of the UKs largest IT staffing services, Head of Managed Services for Sema Group, one of Europe’s leading IT services companies, Societe Lyonnais des Eaux and EBRD, building investments in large infrastructure outsourcing concessions.
Jon has is also a member of the Association of Professional Engineers of Ontario (APEO), holds a BASc from the University of Toronto and an MBA from the Institute of Management Development (IMD) Switzerland.
|
Deidre A. Hall, COP
Associate Director
Contracts & Outsourcing
Pfizer Inc.
|
Janis L. Hall, COP
Senior Director
Johnson & Johnson Pharmaceutical
Research & Development L.L.C.
"The Master Class was taught by global leaders in the industry that are on the leading edge of strategic thought for guiding success of outsourcing as a critical business function. The tools were well thought out and provide a systematic approach to increasing the probability of reaching the desired outcomes when outsourcing is pursued. The new relationships I developed are an incredible resource for me to network for advice in the future."
Janis L. Hall, MBA is a Senior Director for Johnson & Johnson Pharmaceutical R&D L.L.C. (J&JPRD) in the Global Pharmaceutical R&D Sourcing Group.
Janis has 20 years of experience in the health care industry on both sides of the outsourcing equation. Her roles in sourcing pharmaceutical R&D services included finding strategic partners for critical outsourcing initiatives and developing outsourcing strategies for drug development programs. On the provider side, she held business development roles in selling and contracting pharmaceutical development services with major pharmaceutical companies. These activities included development of partner governance strategy and master service agreement negotiation and management.
She has worked for medical device, biotechnology, contract research and pharmaceutical organizations. She has held positions as Strategic Alliance Director, Head of Clinical Sourcing Contract Management, Strategic Account Management and Client Opportunity Management. More recently, she also leads a team of J&JPRD professionals to support licensing and acquisition due diligence and integration activities related to sourcing, procurement and contract management.
Janis has a Bachelors Degree in Chemistry and an MBA with a focus on international business.
|
Jean Hansen, COP
Client Relationship Manager
Firstsource Solutions
“Being a COP to me I think helps others to have more confidence in what I do and bring to the relationship. It says I care enough to study and keep up on my industry as It changing so I can bring the most current knowledge and best practices to my clients.”
Jean has over 20+ years experience in the Healthcare arena, managing programs, projects and people. Her expertise is in Business Operations and Information Systems – system conversions, new business set-up, merger and acquisitions, contract administration and configuration, restructuring and streamlining processes, formalizing procedures, and managing small and large-scale projects. Her current position with Firstsource utilizes all of this prior experience to bring the best possible solutions to the clients where she manages the day to day relationship to meet their requirements with Firstsource internal operations department.
Jean has held various management positions including CEO of J2H2 Consultants LLC, Director of Provider Operations & Configuration for WellCare Health Plans Inc., Director of Business Integration for Coventry Health Care Inc., Director/AVP Operations Support and Product Case Implementation for HealthNet of California, Director of Business Information Management for HealthNet of California and also served on the Mid-America Healthcare Coalition.
|
Lori A. Hanson, COP
Manager
Kraft Foods Global, Inc. |
Teresa Harris, COP
IT Manager
Global Sourcing
Eastman Kodak Company
”Being a COP means that I have applied the standards in real work situations, can speak a common outsourcing language, and can drive successful outsourcing solutions in my workplace. The COP designation enables career growth while bringing immediate benefits to my company as well.”
Teresa Harris currently holds the position of Global Sourcing IT Manager at Kodak which is a position she has held since 2006. She manages compliance to the Master Services Agreements, as well as financial management and overall governance of IT supplier contracts. Teresa has over 20 years of IT experience across several diverse areas of discipline. These include Global Resource Management, SOX Compliance Management, and a variety of support roles for Kodak's Global deployment of SAP.
Teresa has a Bachelors Degree in Mathematics/Management
|
Ian Harvey, COP
Advisor
Bronte Advisors Inc.
Ian Harvey is an Advisor with Bronte Advisors Inc. where he specializes in developing and delivering outsourced financial, risk management and advisory solutions to business across southern Ontario, Canada.
Previously, Ian ran an outsourcing company that provided support to Canadian retailer in the areas of sales, marketing and operations. Prior to that he also worked with a 3rd party logistics service provider that was also involved the retail market and was recognized as one of the fastest growing companies in the country.
To compliment his COP designation, Ian is a Certified Public Accountant (US) and a Certified Supply Chain Professional (APICS). He is currently working on his Certified General Accountant designation in Canada. He has a Masters of Business Administration (International Business, Finance), graduating with high honors, was an Academic All-America student athlete and a member of the international honor society in business (Delta Mu Delta).
|
Bill Hefley, Ph. D. COP
Associate Teaching Professor
Carnegie Melon University
|
Wayne Heiler, PMP, COP
Director
Worldwide Technology
Pfizer
“Being a COP is a distinct honor and a mark of credibility in the profession. This certification means that you are an ethical professional who is committed and experienced with a proven track record in the global marketplace. Being a COP also means that you are someone who will be continuously in touch with emerging industry best practices and someone who can successfully apply these emerging best practices to your organization.”
Wayne Heiler is the head of Strategic Sourcing for Pfizer’s Research and Development IT organization. In this position, he led the development, standardization and implementation of a Strategic Sourcing Strategy that saved over $1.2M in the first 6 months. This strategy is expected to yield $8M in savings in 2008 and expected to yield over $15M in annual savings 2009 and beyond.
Wayne is an aggressive, results-oriented senior Information Technology manager and strategist. He has a strong IT background of over 15 years, covering a wide range of industries, applications and technologies. He has over 10 years experience working in Information Technology at the senior management level and over 22 years of experience in personnel, team, and customer relationship management.
Wayne has had a wide variety of professional experiences including being a decorated veteran of over 10 year of military service, where he served as Naval Aviator and Naval Intelligence Officer. He has held a Project Management Professional (PMP®) certification since 2001 and has over 500 hours of academic training in Project, Program and Portfolio Management.
Since joining Pfizer in March of 1999, Wayne has held a number of positions of increasing responsibility in IT Project Management, IT Program Management and IT Portfolio Management. In his current position, as Head of Strategic Sourcing for Pfizer’s Research and Development Information Technology Group, Wayne led the transition of the organization from traditional sourcing models to a model that heavily leverages outsourcing to achieve maximum value, while producing substantial annual organizational savings.
Wayne holds a Masters in Strategic Intelligence from the National Joint Military Intelligence College and Bachelors Degree in Aviation Engineering Suma Cum Laude from the Ohio State University.
|
Pascal Henry, COP
Account Business Unit Direct-Large Projects
Orange Business Services
|
H. Curtis Herge Jr., COP
Principal
JDalal Associates
“The International Association of Outsourcing Professionals prepares leaders to become valued and trusted members of the Outsourcing profession. In the course of seeking the COP, candidates must demonstrate they are expert with the information and tools needed to guide their organizationsto success in the profession.”
Curt’s career has focused on leading the planning, design, implementation and use of complex information systems to enable and support the strategic evolution of business organizations, products, markets and management processes. He is a “Certified Outsourcing Professional” having passed the requirements established by the IAOP. He is also certified by APICS in Production and Inventory Management (CPIM).
His clients have spanned a range of industries from the U.S. Department of Defense, Wall Street financial services firms, HMOs, public utilities, and manufacturers of paper, copiers, printing presses, cosmetics, defense electronics, jewelry and food. He has considerable experience in the management of large information management organizations.
Prior to joining JDalal Associates, Curt was most recently a Client Industry Executive with Electronic Data Systems (EDS). Within EDS, among many roles Curt was a Principal in the Strategic Information Technology Practice of A. T. Kearney specializing in information technology (IT) strategy and planning, and alignment of IT strategy with that of the business. Located in Rochester, New York, for many years Curt was the Client Relationship Manager for A. T. Kearney at The Document Company, Xerox. He has also led EDS’ Xerox Office of Contract Management supporting Xerox operations in 22 countries. His duties included the migration of 100+ headcount of both application maintenance and enhancement and call centre positions from Western New York to Mumbai and Chennai India.
In the 1990s he lead both a massive BPR / Application Re-engineering / Retirement project and Y2K application remediation efforts at Xerox. Teams he led worked simultaneously in the Netherlands, India, Sweden, Germany, the UK, Italy, Spain, Portugal, Austria, France, Canada, Brazil, Mexico and the USA. Peak simultaneous headcount on these efforts reached 600.
In the 1980s, at Accenture, he frequently taught Application Development Methodology, METHOD/1, at the firm’s global Headquarters in Geneva Switzerland. He also led client projects in Mexico (ITT), Puerto Rico (Pfizer), the UK (Taylor) and Canada (Ingersoll Rand). At Accenture, he was the Partner in charge of the U.S. Navy’s NALCOMIS application development project. In the 1980s, NALCOMIS was the world’s first client server architected application. The application is used for execution of the Naval Aviation Maintenance Program by providing aviation maintenance and material managers in 102 sites around the world with timely, accurate and complete maintenance and material information. At its peak, the development project team was made up of 150 full time individuals.
In the 1970s, at General Electric, he was an engineer on power generation, airport construction and gas pipeline projects of GE’s International Projects Department working in Brazil, Algeria, Saudi Arabia, and the Caribbean.
Curt received both a Bachelor of Arts and Bachelor of degree (Mechanical Engineering - Aerospace Option) from Rutgers University. He is also a graduate of General Electric's Manufacturing Management Program (MMP) and a Graduate of the London Business School's Centre for Management Development.
Mr. Herge and his wife, Madge, have four children. He is the Founder & President of Jamaican Advantage thru Sports for Youth, a non-profit organization focusing on enhancing the well-being of impoverished inner-city youth in Kingston Jamaica; www.JASY.info. He is a member of the Board of Directors of Rochester’s Wilson Commencement Park; http://www.wilsoncommencementpark.org/ and has served as an Elder and member of Session at First Presbyterian Church of Pittsford http://www.pittsfordpres.org/index.htm
|
Rene Herlaar, COP
Head of Network
Vodafone
René Herlaar is a telecom professional with over 13 years experience in telecoms management.
His roots however are in 10 years of civil engineering and civil contracting, where he learned the art of managed services.
In his current role of Head of Network, he is responsible for the mobile network and service platforms in Vodafone The Netherlands, a 100% subsidiary of Vodafone Group Plc., the worlds largest mobile operator. Prior to this role he held various senior management positions in the Site Establishment-, Contract Management-, Interconnect- and Retail operations domains.
The last 5 years René lead the outsourcing of the mobile network of Vodafone NL. In this role he was responsible for the end to end outsourcing process, demand-supply and the retained organization. He is an experienced relationship manager, understanding the value of the relationship, though being able to continuously maintain a strong business focus.
René holds a degree in civil engineering and is an individual member of the International Association of Outsourcing Professionals.
|
Neil Hirshman, COP
Partner
Kirkland & Ellis
|
Joe Hogan, COP
Managing Director
Alsbridge
“I am honored to part of the first graduating class for COP. This type of industry certification can only help advance the business of outsourcing and achievehigher levels of professional for both suppliers andclients.I look forward to an ever increasing membership in the certification.”
Joe has just recently joined Unisys as Vice Presidentof Strategic Programs for Outsourcing. He will be focused on helping to lead Unisys and its clients into the next generation of value driven relationships.
Previously, Joe Hogan was a Vice President at HP and led the WW Marketing, Strategy, and Alliances (MSA) unit of Managed Services. He also had direct line of business responsibility for the Business Continuity practice and several business process outsourcing functions such as software acquisition and publishing. HPS Managed Services MSA is responsible for assessing market demand and customer requirements, developing the strategies, initiatives and alliances that provide best in class service solutions for outsourcing clients on a global basis.
|
Maura Hudson, COP
Vice President
Global Corporate Services
CB Richard Ellis |
Kevin Hughes, COP
Executive Vice President
Colliers International
|
Mi Huibo, COP
President
Academy of Contact Center & BPO Limited
|
Arno Ijmker, COP
Managing Partner
Quint Wellington Redwood
|
Marin Ivezic, COP
Owner, Partner
Neosourcing
|
Nasser Jamalkhan, COP
CIO
Babic Group (Mauritius)
|
Kalyanaraman Janakiraman, COP
Senior Vice President
HCL Coment Ltd.
|
Joshua Jewett, COP
SVP & CIO
Family Dollar
|
Stephen Johnson, COP
Partner
Kirkland & Ellis LLP
|
Ing. Wijnand Kamerling, COP
Senior Consultant
Quint Wellington Redwood
”Outsourcing is getting more complex and having greater organization impact.The outsourcing industry needs a comprehensive body of knowledge and standards for designing, implementing and managing successful outsourcing strategies. Through the COP process, IAOP is building a global network of professionals that can share practices, reduce risks, and increase the certainty of outsourcing success. I am honored to be part of this network.”
|
Sami Kannan, COP
Director
CSC
Sami Kannan is a Delivery Manager, currently handles large supply chain program. He has led the customized outsourcing solutions for product development and projects delivery. Sami has executed outsourcing projects for major clients from US, U.K, Australia and Europe. He has applied business processes, Six sigma methodology and ITIL processes in outsourcing engagements which has improved efficiencies and reduced costs significantly.
Sami received his Master of Technology (M.Tech) from Indian Institute of Technology, Bombay, India. He is PMP certified and is an ASQ Six Sigma Black Belt certified. He has contributed extensively for Program Management standard development for PMI (Project management Institute). Sami has also completed Leadership training from Harvard University. He has conducted various trainings and spoken on Process management and Project management.
”The Certified Outsourcing Professional (COP) designation gives me formal recognition that I can lead and manage of large outsourcing engagements. My process expertise along with Outsourcing will be an added advantage to execute outsourcing engagements effectively.”
|
Sandeep Karoor, COP
Senior Director
NeoIT
|
Cynthia Kearney, COP
President
CJ Kearney, Inc
Cindy Kearney is responsible for leadership of the new GPS organization, charged with providing quality services to the five R&D operating companies while leveraging their joint resources, harmonizing policies and practices, and enhancing supplier relationship management. Cindy joined J&JPRD in October 2004 as Senior Director, Global R&D Sourcing, Contracting & Procurement and led the design phase of the new GPS organization.
Cindy has a strong background and reputation of achieving business results through innovation, collaboration and a focus on people development. From 2001 through October 2004, Cindy was Director of Alliance Strategy for Strategic Sourcing, a division of J&J Corporate. Cindy founded and led the SourceLink initiative, a global effort that leverages sourcing and procurement opportunities across all R&D operating companies throughout J&J. The SourceLink approach has resulted in millions of dollars in cost savings.
Prior to this position, Cindy was Senior Director Global Strategic Outsourcing, Data Management and CRF Design for Janssen Research foundation. She began her career in 1998 at Robert Wood Johnson Pharmaceutical Research Institute as Director and Clinical Trial Team Leader for the CNS franchise.
Before joining Johnson and Johnson, Cindy worked for Smith Kline Beecham for five years where she held the position of Associate Director Data Management Americas. Prior to Smith Kline Beecham, Cindy held consistently increasing responsibilities over a span of 15 years in the area of business operations for Metpath Clinical Laboratories, now know as Quest Diagnostics.
Cindy holds a BA in Psychology from Bloomfield College, New Jersey.
"Professional certifications often provide opportunities for individuals to distinguish themselves as industry leaders and assist corporations in attracting qualified, experienced candidates. The newly created COP certification offers a set of principles and standards that, when applied consistently, fosters enhanced confidence and high level expertise to create innovative business partnerships and value added outcomes. The COP leverages the knowledge of sourcing professionals from different industries and cultures... creating a universal language and the professional standards necessary for today's global environment. To remain competitive in any business today requires robust and agile tools and processes. The COP certification is your guidebook for agility and remaining competitive."
|
Cheryl Keck, COP
President and C.O.O.
Datrose Inc.
Prior to joining DATROSE in 1998, Cheryl Keck was an Operations Executive for an international sporting goods company based in Orlando, FL. Cheryl holds an MBA in Management and International Business from Rochester Institute of Technology. Her undergraduate work was also done at RIT where she earned a Bachelor of Science degree in Human Resource Management. She has received certification for attending Lean Six Sigma™ Champions Training, and serves as a sponsor for Green Belt projects. Cheryl serves on the Board of Directors for DATROSE.
Cheryl is a Certified Outsourcing Professional (COP as designated by the International Association of Outsourcing Professionals IAOP). Cheryl has earned accreditation by the HR Certification Institute as a Senior Professional in Human Resource (SPHR) for her extensive knowledge and contribution to the field. She is an active member of the International Association of Outsourcing Professionals (IAOP), Human Resources Outsourcing Association (HROA), and Society of Human Resource Management (SHRM).
Cheryl has held several board and committee positions including:
· IAOP Certified Outsourcing Professional (COP) Training and Certification Committee
· Treasurer for the Genesee Valley Chapter Society for Human Resource Management
· Business Advisory role for Unity Health’s Action Towards Employment program
· Business Advisory role for Preferred Care, an HMO
· Member of the Steering Committee for the Rochester Business Education Alliance.
· Cheryl is active with many other community organizations that help bring employment opportunities to the disadvantaged & disabled.
“I am proud to have earned IAOP’s recognition as a Certified Outsourcing Professional (COP). The certification process and accreditation gives further credence to our industry and profession by setting the standard for excellence and communicating globally recognized standards for experience and knowledge outsourcing professionals should possess in order to deliver top quality, consistent results. From a supplier perspective, I think it is one more way that DATROSE can showcase our credentials and demonstrate to current and potential clients that they are dealing with the outsourcing field’s leading practitioners. The body of knowledge and depth of experience that must be demonstrated to earn this designation is relevant and timely. Thanks to IAOP for their vision in creating this valuable certification!”
|
Nicolas nKelpe, COP
Senior Manager-Business Compliance
Ernst & Young
|
Innes Kent, COP
Director
American Express
|
Jay Kerley, COP
Vice President
Production Services and Solutions
Applied Materials
|
Debbie Kerr-Leathem
Director
Johnson and Johnson
|
Vishal Khanna, COP
Client Partner
Cognizant Technology Solutions
As the Engagement Manager at Syntel Deutschland GmbH, Vishal is currently responsible for the automotive and manufacturing customers. In this current role he is in charge of identifying and qualifying long-term and short-term business outsourcing opportunities within named accounts. Vishal works closely with the business development team to enhance relationships as well as to lead and structure outsourcing initiatives. He is also accountable for coordinating the complex decision making process for sourcing and bringing deals to closure within the defined standards of outsourcing.Coming primarily from a service delivery background Vishal has been part of various strategic souring initiatives and has specialized in the setup and management of captive offshore delivery centers and large teams.
In his previous role he was heading the offshore delivery center fora German based service provider. Vishal has spent most of his career in Europe and in leading and managing large sourcing initiatives. He is well tuned to the demands which European customers press on outsourcing providers. With a strong regional alignment he has overseen various initiatives under his wing on IT-Outsourcing.Vishal isa strong believer in teamwork, effective and open communication and has used technology effectively as an aid to deliver sound solutions to customers.He hasmanaged and been part of cross-cultural sourcing teams across the world, as well as managed and guided teams across international boundaries.
In his free time, he loves to drive and listen to a rather vivid array of music from classic to progressive rock. Vishal holds a Bachelor in Computer Science from the University of Puneand specialized in telecommunications and automotive domains over the last few years.
"In a growing need for standards the COP program is the one and only such program which gave me a defined standard and model for defining sourcing strategies. Being a COP gives you the much needed insight in which you can bring to the customers on the how, what and when of outsourcing"
|
Alice Khosravy, COP
Global Sourcing IT Specialist
A&E Consulting
Alice is managing partner at A&E Consulting and serves as the Director of Global Sourcing Strategies where she leads a team that focuses on assisting clients with Global IT Sourcing Strategies that are aligned with their overall corporate goals. She empowers her clients with implementation wisdom that allows them to avoid the pitfalls that de-rail most IT outsourcing programs.
Alice has 15 years of experience in system integration. She has worked with a diverse cross-section of industries. Some of the most common are banking, e-commerce, energy and natural resources, healthcare, manufacturing, retail, and utilities. Her experience includes extensive work with SAP, PeopleSoft, Oracle, Siebel, Sales Logix, and various proprietary software. Her hands on development experience led to a natural extension into development team lead, project management, and remote team management. She has extensive experience in hands on development, training, production support, mentoring, and knowledge transfer. Having real-world technical knowledge, project design utilizing sound project implementation best practices and methodologies, Project Management Organization creation and governance, vendor selection and contract management, combined with her graduate studies in Economics provide a solid base for assisting companies with global sourcing IT strategies that provide her clients creative solutions, practical implementation plans, and quantifiable results.
“I appreciate the training and experience standards required to obtain the COP designation. It provides organization with assurances that the recipients possess the necessary skill-set and experience to offer true value to their outsourcing programs. The COP program also provides the designee with a wealth of knowledge we can leverage through COP training and a priceless group of COP peers from which we better ourselves, our client’s results, and the outsourcing practice itself.”
|
Ron L. Kifer, COP
Group Vice President
CIO
Applied Materials
|
Tilak Kini, COP
Senior Manager
Programs and Transitions
Unisys Global
|
Gregg Kirchhoefer, COP
Partner
Kirkland & Ellis LLP
|
Lynn Kirstein, COP
Sr. Supplier Manager, Marketing Services
Capital One
|
Kurt Kohorst, COP
Vice President
Outsourcing
Liberty Mutual Insurance-Agency Markets
|
Michael Kolm, COP
Vice President-IT Advisory
Performance Improvement & Risk
PricewaterhouseCoopers
|
Boris Kontsevoi, COP
President
Intetics Co.
|
Guruprasad Krishnamurthy, COP
Director-Outsourcing Sales and Solutions
Capgemini
|
Srini Krishnamurthy, COP
Manager
Corporate Procurement
Capital One
|
Eugene Kublanov, COP
CEO
NeoIT
|
Sandeep Kulkarni, COP
Senior Manager
Global Sourcing
Symantec Corporation
|
Lance Kwasniewski, COP
Division Vice President
Belcan Corporation
|
Roseanne LaBarge, COP
Manager
IT Sourcing
AT&T
|
Manoj Lakhtakia, COP
Sr. Business Consultant
BMO Financial Group
|
Somasundaram Lakshmanan, COP
Director
Operations
American Express
|
Zenobia M. Lee, COP
Manager
DaimlerChrysler Financial Services
|
Millie Lipscomb, COP
Vice President
Client Relations
Firstsource Solutions
|
Dr. Jiren Liu, COP
Chairman and CEO
Neusoft Corporation
|
Christopher Long, COP
Director
Outsourced Operations
Blue Shield of California
|
Dmitry Loschinin, COP
President & CEO
LUXOFT
|
Romek Lubaczewski, COP
Partner
PricewaterhouseCoopers
|
Trevor Lucas, COP
Operations Manager
Blue Shield of California
|
John Maher, COP
Executive Managing Director
Global Corporate Services
CBRE
|
Johny Makhija, COP
Offshore Operations Senior Manager
PricewaterhouseCoopers
|
Steve Maloney, COP
Business Process Outsourcing
Kraft Foods Global, Inc.
|
Anthony Mampilly, COP
Project Manager
ProcureStaff Inc.
|
Ian M. Marlow, COP
President and CEO
Newmark Knight Frank
As President, Ian’s responsibilities include the oversight of a global operation spanning 32 countries and 49 states. He has direct oversight of GFS and its day-to-day operations, which administers 60 million square feet of prime commercial and retail space around the world.
He centralized Gale’s operations throughout the world into a state-of-the-art 46,000 square-foot worldwide headquarters; opened new offices in New York, New Jersey, Massachusetts, London and Seoul; built a new datacenter incorporating the latest technologies, including an internet based network accessible from anywhere in the world; and began the implementation of the technologies that will lead the company to a paperless environment. At the same time, he reduced the company’s operating expenses significantly.
Ian’s operational experience spans multiple industries and disciplines. With formal training as a Chemical Engineer, Ian began his career with the Department of Defense and Department of Energy as a Nuclear Engineer. In 1997, he entered the private sector, ultimately working as the Chief Engineering and Marketing Officer of one of the nation’s largest publicly traded insurance groups. In April 2002, Ian came to Global Facility Services, and is now responsible for Gale’s global operations.
Education
Rensselaer Polytechnic Institute, Bachelor of Science (Chemical Engineering)
Interests
- Ian is an active board member of Big Brother & Big Sisters
- Ian is an active member of the Friar’s Club in New York City
- Ian is a Board Member of Workstage
"The COP designation will help further define and enhance the skillset of those individuals and organizations that bring a consistent level of quality, strategy and delivery in the world of Outsourcing."
|
JoAnn Martin PMP, COP
Director
Strategic Outsourcing
Pitney Bowes
Joann Martin leads the BPO team at Pitney Bowes. She has led the customized outsourcing solutions for Pitney Bowes and has recently moved to helping direct Pitney Bowes in its strategic vision of outsourcing. By understanding business objectives and creating unique opportunities, she has improved efficiencies and reduced total costs.
Joann received her BS in Computer Science Engineering from the University of Connecticut and her MBA from Capella University. Joann is PMP certified and is a Six Sigma Champion. She is the Electronic Discussion Group Leader for Women in Project Management, and has recently spoken at XPLOR on Increasing Customer Loyalty and Tawpi on dMail™ (digital mail) solutions.
“I believe that COPs will bring better process and communications to the marketplace and therefore better results for all those that are engaged in outsourcing.”
|
Lissy Martinez, COP
Director
Service Network Partners
American Express
|
Melia Martinez, COP
Strategic Alliance & Sourcing Management
Blue Cross Blue Shield of Florida
|
Robert E. Matthews, COP
Principal Consultant
Siemens IT Solutions and Services
|
Nancy Maze, COP
Division Vice President
FirstSource
Nancy Maze currently holds the position of Vice President, Client and Strategic Relationships for MedPlans Partners, a leading provider of strategic healthcare claims support services.
Nancy brings over 20 years experience in the Healthcare industry, from both the provider and payer disciplines. She has held a variety of management positions including Vice President, Sales and Marketing for MedPlans Partners, Vice President of TPA services for MedPlans 2000, Director of Marketing and Development for MedPlans 2000 and served as a Managed Care Consultant in the area of Community Health Plan development.
Nancy has extensive experience in working with clients who have made the decision to outsource their claims processing functions, either all or in part. She assists clients in identifying core competencies, managing risk within their outsourcing relationship and with the development of strategic partnering.
Nancy holds a Bachelor of Science degree from Pittsburg State University, and completed her internship in Medical Technology from Research Medical Center in Kansas City, MO.
"By having a formal designation for Certified Outsourcing Professional, the outsourcing industry will have a standard for professionals responsible for integration of outsourcing relationships. It will be a certification that the outsourcing service provider or internal outsourcing implementation team leaders have the training and knowledge to properly manage the intended outcomes of the relationship."
|
John McCrory, COP
Director
Program Management & Outsourcing
Clevercoms
|
Alan McGrath, COP
Director
Product Development
Sierra Wireless
|
Dennis McGuire, COP
Founder and Chairman
TPI
|
Thomas McMillan, COP
Manager
Vendor Relations
Covance Inc.
|
Jennifer Meissen, COP
Manager
Sourcing Advisory Services
KPMG
|
Michael Mensik, COP
Partner
Baker & McKenzie LLC
Michael S. Mensik’s practice concentrates on information technology, sourcing and privacy. He counsels companies on how to structure, negotiate and manage their internal and external sourcing arrangements, from IT infrastructure to various business processes. He regularly advises information technology and e-commerce companies on various aspects of their domestic and foreign operations, including intellectual property protection, data protection, anti-trust issues and tax planning. Mensik also has assisted numerous information technology and e-commerce companies establish their global operations, whether on the Web, indirectly through independent agents and distributors, or directly through branches or subsidiaries, and in forming domestic and foreign joint ventures and other strategic alliances.
Mensik has spoken at numerous conferences on outsourcing and offshoring, marketing and protecting software, computer and telecommunication products and services, as well as emerging issues related to the Internet and electronic commerce.
Mensik is the global co-coordinator of Baker & McKenzie's Global Information Technology/Communications Law practice. He is also the editor of the monthly “Legalbytes: Outsourcing Digest.” As an associate with Baker & McKenzie, he worked in the firm’s Madrid office in 1985. Ranked as a leading Technology and Outsourcing attorney by Chambers Global 2007, Mensik is described by that publication as “erudite and popular.” According to clients, “he is an expert in a variety of topics and knows the best person in every office around the world for your situation. People listen to him.”
Mensik was born in Buenos Aires, Argentina, and resided in Rio de Janeiro, Brazil, until 1964. He attended Stanford University (B.A., Economics, with distinction, 1976) and the University of California at Berkeley, Boalt Hall (J.D. and M.A., Economics, 1980). While a student, Mensik attended Pontificia Universidad Católica del Per in Lima, Peru. He is admitted to practice law in Illinois.
|
William P. Metz, COP
IT External Business Development Manager
Procter & Gamble
Mr. Metz has spent the last twenty years delivering IT solutions for some of the world’s largest companies including Procter & Gamble, General Electric, AT&T, American Electric Power and Marathon Oil. He also started and later sold a successful .com.
Mr. Metz has delivered IT solutions in a wide variety of areas including product design and development, telecommunications network management, desktop software deployment and management, data warehousing and information delivery, and finance and accounting. His specialty areas include architecture consulting, application development & support, IT competency development, and IT sourcing.
Mr. Metz has been on the forefront of the trend to use outsourcing and global sourcing approaches. He has led a number of key sourcing initiatives at P&G which have delivered significant savings and flexibility for the Company.
“Becoming a Certified Outsourcing Professional (COP) gives individuals a credible way to establish the level of outsourcing skill they have developed. It also highlights areas that individuals may want to focus further skill development activities on. Through the COP program, IAOP enables individuals to benchmark their skills against others in the industry, and join a community of thought leaders and leading practitioners that actively share ideas and best practices.
IAOP and the Certified Outsourcing Professional Program provide the outsourcing industry with a credible measure of skill and experience that can be used by customers, suppliers, and consultants to measure each other. The experience requirement in particular, helps separate those who have real in the trenches experience from those who have simply read books and taken classes. IAOP is also facilitating standardization of the practice of outsourcing, which will ultimately result in better, faster, and more successful outsourcing projects, and they provide credible data that help dispel common myths about outsourcing both pro and con.”
|
Richard Mitchell, COP
Senior Client Relationship Manager
Fidelity Information Services
|
Lisa Meyer-Moore, COP
Senior Manager
Kraft Foods Global, Inc.
|
Vinay Minocha, COP
Senior Manager
Procurement Vendor Management
Ameriprise Financial
|
Thomas Mischka, COP
Director
FSO Strategic Initiatives
Thrivent Financial for Lutherans
Tom Mischka works for Thrivent Financial, serving as Director of FSO Strategic Initiates. Tom provides leadership to our current outsourced relationships and partners with business on new ventures.
Tom graduated from the University of Wisconsin Oshkosh, where he received a Bachelor of Science degree in computer science. Joined AAL, and served in a variety of technical and non-technical roles supporting the sales force, IT, customer information, communications, legal and fraternal functions. In 1995, Tom was named second vice president of information technology customer services. In 1997, He was appointed vice president of National Marketing, with responsibilities for AAL’s Brand, marketing material, Website, and market research. After the merger, Tom was appointed vice president of FSO Centralized Services, with responsibilities for wide range of shared services within the Services Division. Throughout his tenure with AAL/Thrivent Tom has led a variety of key corporate initiatives, including the naming of Thrivent when AAL and LB Fraternal organizations merged.
In addition, Tom has received the Work-and-Family award that recognizes managers who assist employees in finding the right balance between work and family needs. Is a Fox Cities Leadership graduate. Nominated for Thrivent’s Chairman Award for work excellence. Received the Thrivent Volunteer Excellence award for his leadership on the Emergency Shelter Board, United Way Committee work, and various other volunteer activities.
"The designation of COP provides a consistent methodology and language for the industry, elevating both the credibility and awareness to this critical profession."
|
Donald Mones, COP
Vice President
Global Planning and Strategy
McGraw-Hill Companies
Donald’s current role is Vice President of Global Planning and Strategy for The McGraw-Hill Companies. His responsibility is to oversee the operational aspects of outsourcing partners involved with Offshore Development Centers (ODC), Application Management and Support (AMS), and Infrastructure Outsourcing (ITO) services.
Donald currently provides guidance and leadership related to outsourcing activities to internal business segments of The McGraw-Hill Companies, and to offshore partners in the following disciplines;
Project management, service delivery modeling, infrastructure & capacity planning, resource availability and planning, customer satisfaction surveys,security assessment rating, operational utilization, cultural awareness training, and disaster recovery and business continuity planning
Donald joined The McGraw-Hill Companies in December of 2003 as Senior Director, Global Operations and Infrastructure. Among this initial role within The McGraw-Hill Companies was to increase efficiencies by consolidating support activities across the company. Most recently, Donald played a critical role working in the advancement of the global service delivery model focused on service desk and site support services; including metrics, reporting, resource management, vendor management, and service improvement activities.
Prior to joining The McGraw-Hill Companies Donald was a consultant at both JP Morgan Chase and IBM, and held various leadership roles at the MetLife Corporation, Deutsche Bank (Bankers Trust) and Instinet.
“Certification is part of the journey towards successful outsourcing management and planning. Whether you’re looking to gain enough experience to achieve this certification, or simply documenting previous achievements, the value of the COP process is to validate that you have, or will approach outsourcing as a business tool. Recognizing outsourcing as an opportunity, and not simply as a company directive that must be achieved. Use the COP to market, advertise, convince or demand the right approach and value that a successful outsourcing project can accomplish.”
|
Bernard Muller, COP
Account Business Unit Program Manager
Orange Business Services
|
Sébastien Muller, COP
Cluster Executive-Large Projects
Orange Business Services
|
Chas Mullins, COP
CEO
The Mullins Group
Mr. Mullins brings over two decades of IT and global business consulting experience to The Mullins Group, LLC. He is a veteran IT, ERP and BPO professional with solid experience in business development, sourcing strategy development, transition, governance, change management, development and design of business systems and processes, technology strategy development, vendor management and account management strategy development. He has extensive skills in project management, systems implementation, strategic planning, sourcing strategy development, international relations, organizational change management, alliance management and business process management. Mr. Mullins has helped over 100 multinational companies cut costs and to improve their global delivery capabilities by streamlining their internal processes and operations through utilizing proven outsourcing standards and methodologies.
“The COP certification process allows the necessary structure and standards for the outsourcing profession that are necessary in today’s economic conditions that will reduce the client’s risks in undertaking an outsourcing initiative. Being a Certified Outsourcing Professional allows me as an advisor, the creditability to the market place to assist clients in their sourcing journey to ensure a successful strategy development, transition and to receive the anticipated positive financial impact to their bottom line.
This certification benefits my global clients to see the true benefits of hiring a Certified Outsourcing Professional advisor with the experience, knowledge and successful documented initiatives that benefited other clients with their engagements. As we provide our insights to the necessity of understanding outsourcing as a management practice, we have ensured their successful journey through their current and future outsourcing initiatives.”
|
Jon Murphy, COP
Director
Customer Operations
Blue Shield of California
|
Narayana N.R. Murthy, COP
Founder, Chairman of the Board & Chief Mentor
Infosys
|
Madhav Murti, COP
Vice President
Advisory Services
PricewaterhouseCoopers
|
Kumanan Murughan, COP
Delivery Assurance Lead
Applications Services – Asia Region
Hewlett-Packard
|
Jorge Muxica, COP
Director
Global Managed Services
Applied Materials
”Being a COP is an achievement of a goal and also a way to represent all sides of the outsourcing community. Being a COP is a way to share and receive information by enhancing ones knowledge in the matter. Finally, I think that the COP label instills credibility, respect and trust in and out of the outsourcing community.”
|
Srinivasan Nageswaran, COP
Director
WITSI
|
Ganesh Natarajan, COP
Global CEO
Zensar Technologies
|
Lance Neal, COP
Program Manager-IT ERP
Lexmark International
|
Ricardo Neves, COP
Partner
PricewaterhouseCoopers
|
Nandan M. Nilekani, COP
Co-Founder & Co-Chairman of the Board
Infosys
|
Tetsuto Nishiyama, COP
Supervisor
Monozukuri Innovation
OMRON Corporation
Tetsuto "Teddy" is an in-house consultant at OMRON Corporation in Japan.
His primary focus is on "Process Improvement" based on CMMI, but now
offers his expertise in outsourcing, not only as a business solution for
various organizations within the company, but also as a unique way to
learn from the vendor and improve one's own process maturity level.
Teddy is currently the primary point of contact for outsourcing to a major
Indian software services vendor. He has been involved in outsourcing since
2002 and has spearheaded the effort to setup an "Offshore Development Center"
in Bangalore, India. He has especially concentrated on continuous improvement
of the outsource process with the primary focus on providing several levels of
formal and informal communications between OMRON and the vendor from the
project level up to corporate level. He consults on numerous outsourcing
projects throughout the OMRON group companies to help secure a successful
"win-win" outsourcing relationship with the vendor.
Teddy holds Bachelor of Arts degrees in both Computer Science and French
Language from Oberlin College in Ohio.
”Unlike most other certification programs, the COP program places an emphasis on actual working knowledge of the fundamental concepts of outsourcing as defined in the OPBOK. This emphasis on the experience of the candidate not only helps to guarantee a high level of competence in the outsourcing field, but also guarantees that a Certified Outsourcing Professional will give an organization a much better chance for success in its outsourcing initiative.”
|
Mary Nolder, COP
Service Partner Manager
American Express
|
Lee Nunziato, COP
BPO Project Manager
Global Purchasing
Xerox Corporation
|
Sandy Ogg, COP
Former Chief Human Resource Officer
Unilever
Sandy Ogg was the former Chief Human Resources Officer at Unilever. Effective from 1st January 2011, he has retired from Unilever and is currently an Operating Partner for Blackstone Group in New York.
Prior to Unilever, Sandy was SVP for Leadership, Learning and Performance at Motorola. Before that he served as Managing Director of Dove Consulting and was Founder of the VIA Consulting Group. He began his career as a line officer in the U.S. Coast Guard conducting search and rescue at sea.
Sandy has a BSc in Mathematics from the United States Coast Guard Academy, a Masters in Human Development from The George Washington University and an MBA from Kellogg School of Management at Northwestern University. He is co-author of VIA, From Vision into Action, The Future of Organizational Learning and numerous articles on leadership and HR. He had served on the Board of BBH Advertising, Rotterdam School of Management and Vice Chairman of the European Academy of Business and Society.
Sandy has been an active member in several professional HR organisations like HR50, HumanResources Roundtable and FrED (Future of Executive Development), where he is afrequent contributor to their lectures and seminar series. In support of Unilever’s Corporate Social Responsibility agenda, Sandy has also served as Vice Chairman of the European Academy for Business in Society (EABIS), an organisation which works in cooperation with the European Union, key global businesses and business schools. |
Curt Olson, COP
Director
Global Sourcing
Lawson
|
Richard K. Ostrander, COP
Consultant
JDalal Associates
Richard Ostrander is an independent associate with JDalal Associates focusing on Information Technology and Business Process outsourcing where he has been since 2002. His twenty five years of professional service experience of which twelve of those years were spent in outsourcing have been invaluable to achieving outsourcing success for both buyers and providers.
Before joining JDalal Associates, Richard was a partner with Price Waterhouse and PricewaterhouseCoopers. His twenty year career included developing the business strategy for what became the firm’s Global Business Process Outsourcing service unit. Richard managed procurement of many of the firm’s largest BPO deals and initiated the U.S. F&A and U.K. Real Estate outsourcing service practices.
“IAOP and its Certified Outsourcing Professional program provide a significant service to the international business community ensuring a qualified body of outsourcing practitioners with proven relevant experience based upona credible knowledgebase of evolving research, standards and best practices from which to better execute an organization’s outsource strategy. I am honored to be recognized as a fellow COP.”
|
Kevin Parikh, COP
CEO
Avasant
|
Graham Pascoe, COP
Partner
PricewaterhouseCoopers
|
Filippo Passerini, COP
Global Services Officer and CIO
Procter & Gamble
|
Raj Patel, COP
Manager
Sun Microsystems
|
Luis Carlos Patrão Novo, COP
Owner, Partner
PricewaterhouseCoopers
|
Rafael Pavon, COP
Manager
American Express
|
Jeff Perdue, COP
Associate Director
Carnegie Melon University
|
Denis Perron, COP
Executive Agreement Manager
Bell Canada
|
Roger W. Peterson, COP
Regional Vice President
Integrated Facilities Management
ARAMARK
Roger joined ARAMARK in May,2005 and currently serves as the Regional Vice President of ARAMARK's Integrated Facility Management organization in the Business & Industry Group. In this role, he leads the operation teams thatprovide outsourced facility management services to ARAMARK'sBusiness & Industry customers in their commercial,office and non-manufacturing facilities. His team of more than 2,000 employees is responsible for delivering quality service, controlling costs, and driving process improvements. These efforts help improve customer profitability andfacility occupant satisfaction; key drivers in this market.
Roger’s career encompasses in-depth management in the facility services sector and in leadership roles. Heserved as a Vice President and Senior Consultant for Impact Management Services, where he assisted facility owners and service providers with the development, execution and refinement of extensive outsourcing arrangements. He also worked for Johnson Controls World Services in leadership positions for nine years. During this time, he had direct responsibility for the delivery of nearly $100 million of outsourced facility management services, primarily in the pharmaceutical industry. Additionally, Roger served as a Captain in the United States Army Corps of Engineers providing direction in management, leadership, communications, planning, and problem solving.
Roger is an active speaker and frequent contributor to publications within the facility management and real estate services industries. His most recent presentations include "Building a Successful Facility Management Plan" at the International Facility Management Association's (IFMA)annual World Workplace in October 2007and "Managing Service Level Agreements" at the National Facility Management & Technology Expo in March 2007. In 2007, he has also participated in panel discussions of the Society of American Military Engineers and presented the closing keynote at IFMA's Industry Forum.
Roger holds a Master of Science degree from Boston University and a Bachelor of Science from West Point.
”The COP designation is an honor, but it reallyis significant because of what it represents. The management of outsourcing arrangements has not been thought of as a profession by most. Through the efforts of the IAOP and the processes and training established in support of the COP program, outsourcing has made great strides as a profession andorganizations can only benefit from this tremendous development.
In the past, the development and oversight of outsourcing arrangements has often been left to operational and procurement staffs to design. The body of knowledge and outsourcing processes that underpin the COP are invaluable tools in the hands of trained professionals. COPs are now able to capably assist organizations with all aspects of the outsourcing process, including the selection of activities to outsource. The lessons learned from these engagements are now being incorporated into the training and ongoing education of COPs and other members of IAOP, keeping these lessons from becoming simply historical anecdotes. This ongoing learning enables all organizations to benefit from what outsourcing professionals and others have learned, creating stronger and more beneficial outsourcing arrangements in the future.”
|
Godfrey Pinto, COP
Director
GTECH Corp.
|
Jean-Francois J. Poisson, COP
Principal Director
SNC Lavalin-Nexacor
As General Manager – Contract Management, Jean-Francois Poisson is responsible within the Real Estate Team to deploy and manage the Bell Real Estate Management Services Outsourcing Agreement.
Previously, Jean-Francois has participated, within the Outsourcing Group, to the development of outsourcing governance processes, and in setting up important outsourcing projects between Bell Canada and outside suppliers.
As a practitioner, Jean-Francois combines theoretical knowledge to the daily management experience of outsourcing ventures which he has been sharing at various seminars in Europe and North America. In 2001, he was recognized by his peers and nominated as a Finalist to the World Achievement Award for the development of industry-leading outsourcing management practices and tools.
In is twenty-five year career with Bell Canada, Jean-Francois has held a number of positions in various Bell’s departments. Jean-Francois Poisson is a Logistics/Outsourcing specialist; he graduated from Montréal Polytechnic Engineering School in 1979 and completed a management certificate in 1995.
“The COP program is specifically designed to quickly meet outsourcing's manager requirements” ,“A well integrated program to address the needs of outsourcing managers”, “Created and delivered by world outsourcing leaders”
|
Eus Pontenagel, COP
Managing Consultant
Quint Wellington Redwood
|
Sanjeev Puri, COP
Manager
Cognizant Technology Solutions
Sanjeev works for Cognizant Technology Solutions, a leading global IT services provider, where he manages multiple client engagements, with overall accountability for delivery, P&L and customer relationships. He has spent over 10 years in the IT outsourcing industry, during which he has performed roles as diverse as client relationship management, business development/sales support, delivery assurance and practice development. In his current role, Sanjeev helps clients leverage the outsourced delivery model to enhance service delivery while reducing costs. His focus also includes improving efficiency of operations within his own portfolio and working with partner organizations to offer the best possible solutions to Cognizant’s clients
Sanjeev keenly follows the outsourcing industry and plans to be a part of this dynamic business for the foreseeable future.
|
Paul Quaglia, COP
Director IT Support
Hospira Information Technology
Paul Quaglia currently holds the position of Director of Applications and IT Strategic Sourcing/Vendor Management for CNA Insurance, one of the nation’s largest commercial property & casualty insurers with $9 billion annual revenues and serving more than 1 million businesses and professionals globally.
Paul brings over 15 years of IT leadership experience driving IT excellence for Global 1000 companies in the following verticals: Insurance, Manufacturing, Retail, Semiconductor, Technology and Start-Up. In his current role, Paul partnered with the senior leadership team and he and his team, in under a year, outsourced over 80 legacy applications saving the corporation in excess of $5 million dollars per year in maintenance and support costs while successfully re-deploying affected staff to higher value work within the corporation.
Education
Paul holds a Bachelor of Science degree In Computer Science from the Engineering College at the University of Illinois, Champaign/Urbana.
Paul is a Certified Outsourcing Professional (COP) awarded by the International Association of Outsourcing Professionals (IAOP) in 2006.
Interests
Paul is an endurance athlete and has completed six marathons, three Ironman events and hundreds of smaller races. He has raised money for various charities (American Cancer Society, Multiple Sclerosis Society, Lance Armstrong Foundation) by competing in these endurance invents.
“The Certified Outsourcing Professional (COP) designation gives me formal recognition that I possess the knowledge and experience to successfully
and repeatedly lead the development, implementation and management of outsourcing engagements.”
|
Zia Qureshi, COP
Chief Executive and Chairman
Business Catalyst International
|
Surinder S. Rana, COP
Senior Facilities Officer
International Monetary Fund
|
Richard Ranft, COP
Director, Compliance & Standards
Canon Business Solutions, Inc.
|
P. Renganathan, COP
MindWave Global
|
Ujwala Ringole, COP
Manager
Blue Cross Blue Shield of Florida
|
Allison Roelen, COP
Senior Manager
Global Sourcing Strategy-IT
Capital One
|
Ulrike Rolinitis, COP
US IT Operations Service Management
PricewaterhouseCoopers
|
Darlene Ross, COP
President and CEO
DJR Consulting
|
Lisa Sadlik, COP
Associate
JDalal Associates, LLC
|
Manish Sahai, COP
Vice President
Customer Service International
American Express
|
Julia Santos, COP
Director
Johnson & Johnson
"An honor and privilege to be distinguished as a Certified Outsourcing Professional (COP). To be amongst the leaders within the Outsourcing Profession is exciting and rewarding on a professional and personal level. The COP program sets the standard for excellence in the outsourcing industry via global standards that clearly outline the skills, knowledge and experience, and capabilities required of an outsourcing professional. The program incorporates real-life experiences so that we can learn from one another best practices on how we do business and addresses the importance of the role an Outsourcing Professional has in today's dynamic and ever changing environment. Time has come for companies to recognize the significant value the Outsourcing Professional brings to the Business. The COP designation serves as the benchmark for competence and creates confidence in delivering successful results."
|
Gafoor Sarang, COP
Kraft Foods Global, Inc.
|
Nicholas Sarkisian, COP
Spansion, LLC
|
Sabyasachi Satpathy, COP
Senior Director
NeoIT
|
Kelly Sawyer, COP
CEO
AKGT
Kelly Sawyer is currently working within the Global IT Operations Sourcing Group asVendor Administratorfor Teleflex Medical, Inc., RTP, NC. She is alsoa newmember of the IAOP Member Services Committee.
Kelly has 20 years of experience in the advertising, IT, human resources/recruitment and vendor management functions. Her roles in sourcing include managing the entire range of services from master service agreement negotiation to engagement/relationship sourcing management.
She has workedacross multiple industries involved withmedical devices, information technology, telecommunications, professional associations and health care organizations.
Kelly has a Bachelors Degree in Sociology from Trinity College in Washington, D.C. anddidgraduate work in visual communications from The Corcoran School of Art, also in Washington, D.C. Her undergraduate studies included a semester abroad at The American Universities, in France,where she gained understanding and appreciation for international cultures. Kelly lived abroad; Moscow (USSR), Tokyo (Japan), Bonn (Germany) and traveledextensively: Finland, Spain, France, Italy, Africa (Tunisia), England, Mexico and Sweden.
“I am honored to be part of the elite group of COP designated individuals. COP designation will only further advance the professional business of outsourcing”
|
Robert Scheier, COP
Managing Director
PricewaterhouseCoopers
|
Tim Schmandt, COP
Vice President
Business Process Management
Datrose Inc.
Prior to joining DATROSE, Tim Schmandt spent 26 years at the Eastman Kodak Company working in various roles including quality, cost management, finance and procurement. He recently helped Kodak establish a Global Shared Services model and has experience and expertise in benchmarking, dashboards and performance management. While at Kodak, he worked on teams that were responsible for driving out significant dollars out of the cost structure of the Company. In addition to improving the bottom line for Kodak, he has taught cost management strategies, statistical process control, and process capability classes in the US. and more than 10 other countries.
Tim has degrees from the Rochester Institute of Technology in the fields of Statistics, Chemical and Manufacturing Engineering Technology. Tim is a Master Black Belt in Lean Six Sigma and is a Certified Outsourcing Professional (COP as designated by the International Association of Outsourcing Professionals IAOP). Tim was recently recognized by FAO Today as a “2008 FAO Outsourcing Superstar” which recognizes major players who have been influential in the marketplace. Tim’s current role is to provide leadership and drive continuous improvement efforts at DATROSE. Tim also serves on the Advisory Board of Shared Services News.
“There is a huge need for standardization and calibration within the outsourcing industry. It is paramount that service providers, customers, consultants and legal support move toward common standards, terms, methodologies and processes. The COP Certification is a critical step in the right direction for closing the gaps that exist today. This standardization will allow for a more rapid acceptance of outsourcing as a strategic practice. As outsourcing matures in its scope and scale of delivery, both the supply and buy side will benefit from standardization in terms of cost savings, less governance, more controls, healthy and happier successful relationships predicated on ethics, partnership and understanding of roles and responsibilities.
Strong prosperous relationships don’t come to fruition from sprinkling pixy dust and citing “true partnership–motherhood and apple pie”. It comes from hard work and establishing a framework that is built on action and process. The COP certification helps to remove some of the variation in the process.”
|
Gary Schneider, COP
Managing Director
NeoIt
|
Cheryl L. Seely, COP
Manager
Company Confidential
“The COP program provides methodology and standardization to the ever evolving sourcing process. It offers a great framework for our challenging careers.”
|
Cindy Seiler, COP
Manager
Customer Support and Integration
Brown-Forman Corporation
Cindy Seiler is the Manager of Customer Support and Integration at Brown-Forman Corporation. Prior to joining Brown-Forman Corporation, she worked for Metro Louisville Government and E.ON U.S. Cindy serves on TeN (Technology Network) Board of the Greater Louisville Region, the Kentucky Council on Economic Education board and is a founding member and officer of the Kentuckiana Support Forum (Louisville’s local HDI Chapter).She has her MBA from the University of Louisville and her BBA in Decision Science and Information Systems and Management from the University of Kentucky.Cindy is also a Certified Outsourcing Professional and Project Management Professional.
|
Dr. Gad J. Selig, PMP, COP
Managing Partner, GPS Group, Inc.
Director
Technology Management & Dual Graduate Business/Engineering Degree Programs
University of Bridgeport
Dr. Gad J. Selig is Managing Partner and founder of GPS Group, Inc., a consulting, research and education firm that focuses on strategic marketing and growth, business and technology transformation, new product development/product management, IT strategy and governance, program/project management and strategic sourcing issues and opportunities.
Dr. Selig has thirty+ years of diversified domestic/international executive, management and consulting experience with both Fortune 500 and smaller companies in the financial services, utility, telecommunications, software and high technology, manufacturing and retail industries. His experience includes: marketing, sales, planning, operations, business development, mergers and acquisitions, general management (with full P & L responsibility), systems/network integration, strategic sourcing and outsourcing, MIS/CIO, electronic commerce, product development, project management, business process transformation, governance and entrepreneurship. Dr. Selig has worked for the following companies: Marketing Corporation of America, Advanced Networks and Services, Continental Group, Contel Information Systems, NYNEX (Verizon), Standard Kollsman Industries, CBS and AT&T.
Dr. Selig is an Associate Professor of Marketing, Management and Technology and the Director, MS in Technology Management and Dual Graduate Business/Engineering/Technology Degree Programs at the University of Bridgeport. He earned degrees from City, Columbia, and Pace Universities in Economics, Engineering, and Business. He has authored two books and over forty articles and conference proceedings. He is a dynamic and popular speaker at industry conferences in the U.S. and abroad. He is currently writing his third book, which will have a chapter dedicated to Strategic Sourcing. He holds a Top Secret Clearance with the Federal Government.
"The value of the COP certificate is to ensure that outsourcing professionals or those that aspire to become more involved in outsourcing have a consistent base of best practices knowledge in the field and can apply it in any situation."
|
Michael Serghiou, COP
Director
PricewaterhouseCoopers
|
Abhishek Sharma, COP
Senior Director
Covansys
|
Ken Sharma, COP
Director
Business Process Strategy and Governance
Symantec Corporation
|
Pankaj Sharma, COP
Director
Global Sourcing, Corporate Finance/ Global IT
Electronic Arts Inc.
”The COP designation is an honor and sets the standards and calibration for competencies within the globalization industry. The value of it is from what it represents: recognizing and communicating to the industry the globally best-of-the-class experience, knowledge and tools that the outsourcing professionals need to posses in order to deliver consistent results par excellence. This is driving the individuals and experts to a continual learning process to be more effective in an ever changing environment. The certificate will provide an action line for most professionals in developing and refining the existing processes and implementation methods, surmounting the existing challenges, to effectively own and deliver expected value to organizations and the industry. The COP program is enabling creation of a global community of thought leaders in the field of services globalization where transfer of ideas and sharing of best practices will get exponentially enhanced. The certification, besides showcasing to the organizations that they are dealing with the outsourcing industry’s leading practitioners, will ensure that Outsourcing is seen as a transformation activity and help it to evolve into a strategic practice.”
|
Pankaj Sharma, COP
Director
NeoIT
|
Pankaj Sharma, COP
Director
Programs and Transitions
Unisys Global
Pankaj Sharma is a Senior Manager for Unisys’ Global Transitions and Programs and directs implementations into all the Unisys Global Delivery Centers worldwide. Pankaj has managed and delivered several large scale outsourcing engagements for Global clients across North America, U.K, Europe, Australia and South Asia. Within his outsourcing engagements, he has applied business and ITIL processes that have significantly improved service efficiencies and furthermore reduced costs. He is charged with providing predictable, time controlled quality transition and project services to Unisys Global Delivery Centers’ clients while optimizing the costs, leveraging shared resources, harmonizing policies and practices, and enhancing customer – provider relationship.
Pankaj has been responsible for setup of Remote and Global Delivery Centers for some leading global organizations. His areas of expertise are IT Service Management (Design and Delivery), Transitions, Transformations, Service Quality Assurance and Improvements. His strengths lie in the effective and practical use of Processes, Operations and Cost management blended in an optimal and balanced manner. He carries 19 years of industry experience and in the past, he has worked for Hewlett-Packard, Siemens in strategic positions.
Pankaj is a Bachelor of Computer Engineering and a Master in Business Administration. He is a certified Project Management Professional (PMP), an ITIL Manager, a Certified (IT) Infrastructure Management Professional and a Certified Outsourcing Professional (COP).
“It is a rightful apt credential to one and all having vast experiences in their respective fields. Not only has it brought a stamp of excellence in outsourcing as a prominent skill but also is trying to bridge the gaps between functional and managerial roles thereby creating a pool of high and multi skilled people who are able to guide and direct their customers or organizations towards adoption of global standards, transparency of processes with agility and control. There is so much to learn, experience and share. I feel honored to be part of such a talent group.”
|
Santosh Sharma, COP
Project Manager
TekSystems
Santosh has successfully handled increasingly responsible roles such as product development, delivery management, outsourcing practice and business development, process development and service level improvements for various multi-million, multi-year and multi-geographical engagements. He has been instrumental in helping Fortune 500/1000 companies put down world-class methodologies and best outsourcing practices in place enabling them consistently achieve desired results.
"The world of IT Outsourcing is becoming complex day by day. Industry is witnessing both - successes and failures. Through COP, IAOP seems to be furthering the cause of creating a generation of upright, well-informed and distinguished business decision-makers in the Outsourcing arena. Network of these professionals will engage itself in developing a common code of conduct, standard and language which will cut across the boundaries of culture, geographies and languages to help industry achieve and maintain high-standards of outsourcing success. As the outsourcing world widens to absorb and merge all the lessons learned through its risks and failures, a new work force of outsourcing champions is needed to bring high-standard of learning, education and experience to the tables and thus create long-lasting, synergetic and innovative business partnerships amongst providers, advisors and client companies through effective advocating and large-scale propagating of the use of best outsourcing practices. This continuous demonstration of success through excellence by COPs will set an example in the industry for others to follow."
"I expect the COP certificate to become a useful tool for businesses in identifying their champions who would form the cadre of distinguished outsourcing industry leaders who would help organizations realize their dreams in all phases of outsourcing engagements. "
|
Jim Shea, COP
Director
Cyber Defense Institute
|
Vern Sheppard, COP
Principal
Executive Operations Management
Vern Sheppard is a Principal and co-founder of Executive Operations Management. EOM’s primary focus is to help companies develop operational strategies in cloud computing and outsourcing environments in support of business objectives. Prior to EOM Vern has held executive roles in IT start-ups, outsourcing service providers and business consulting companies including Millennium Care, Healthaxis, Ernst & Young, MCI Systemhouse (acquired by EDS), and Ameritech (now AT&T Teleholdings).
“I am pleased to have earned the designation of Certified Outsourcing Professional. The COP operational standards as documented in the Outsourcing Professional Body of Knowledge ensure that a common, practical set of processes achieve the expectations set by those committed to outsourcing. The code of ethics and core principles that COP members embrace, ensure the integrity of the outsourced process. This global community of thought leaders will continue to enhance the program to the benefit of all outsourcing participants.”
|
Matthew Shocklee, COP
President and Chief Executive Officer
Global Sourcing Optimization Services(GSOS), LLC
|
Jane Siegel, Ph. D., COP
Director
ITSqc
Carnegie Mellon University
|
Joe Sifferman, COP
Senior Manager
PepsiCo Business Solutions Group
Joe Sifferman is responsible for the Global Sourcing Management function for PepsiCo Business Solutions Group. His team is responsible for developing and maintaining sourcing best practices and methodologies and supporting the PepsiCo IT organization in the development and implementation of a long-term sourcing plan. The Global Sourcing Management team works with senior management to define sourcing strategy, implements sourcing processes, monitors vendor performance, facilitates sourcing governance, and partners with procurement and senior IT leadership in competitive bid, vendor selection, and contracting activities.
Prior to joining PepsiCo, Joe worked at Accenture in both outsourcing and consulting-based roles. He worked on ITO and BPO deals focusing on contract due diligence, outsourcing planning, and service transition in helping his clients and delivery teams successfully manage the transition to outsourced operating models. He also worked in outsourcing delivery holding both service management anddirect service delivery roles. His consulting experience includes management of ERP implementations and supply chain consulting for consumer packaged goods clients. Joe has a B.S. in Biomedical Engineering and a M.S. in Industrial Engineering from Texas A&M University.
|
Ricardo de Aquino Silva, COP
Director
PricewaterhouseCoopers
|
Sarvesh Singhvi, COP
Strategic Sourcing
WellPoint
|
Ramiza Sipilovic, COP
Manager
CSI-Service Network Partners
American Express
|
Marco Sottovia, COP
Partner
PricewaterhouseCoopers
|
Paul Speek, COP
Head of Outsourcing Solutions
Orange Business Services
|
Paul Spence, COP
CEO Outsourcing Services
Capgemini
|
Vikas Srivastava, COP
Engagement Director
"Outsourcing has grown evermore complex and a significant driver for business and globalization. International Association of Outsourcing Professionals (IAOP) fills a much needed gap as a body of professional and knowledge. I strongly believe that the forum such as IAOP will be instrumental in synthesizing the body of knowledge that current outsourcers have to create a better model for doing business. As a Certified Outsourcing Professional (COP), it is a great honor to be associated with IAOP and the esteemed member professionals represented in the organization."
|
Michael Staisiunas, COP
Manager
Kraft Foods
|
Michelle Stevens, COP
Business Process Outsourcing Manager
Harleysville Insurance |
Ryan Stevens, COP
Manager
Corporate Finance
Discover Financial Services
|
Ralph J. Szygenda, COP
Group Vice President
Chief Information Officer
GM
|
Joe Talik, COP
Senior Director
Sterling Testing Systems Inc.
Joe Talik is an executive with a fast-track of success and a wealth of expertise in both business and technology disciplines. During his career, he has delivered outstanding achievements in business process management, business process outsourcing, off-shore development centers, new business development, business solutions development, technology integrations, and program management. He is recognized for expertise in resolving complex business challenges, driving products and services to market, and ensuring companies operate profitably.
Joe has significantly impacted both profitability and growth in the corporate world, and been instrumental in saving millions of dollars for corporations. Joe launched his career in 1988 by joining Electronic Data Systems, Inc. as an Advanced Systems Engineer. In 1991, he was hired as a Senior Solutions Consultant for Vetri System. In 1993, he joined Apprise, Inc. as a Senior Solutions Architect. From 1995 to 2004 he served as a Partner for Diversified Software Solutions as a founder of a software development and systems integrations company. His career moved him back to the corporate world working for OfficeTiger as a Senior Manager in business process outsourcing space before joining the prestigious McGraw-Hill Companies in 2004. Joe was initially hired as a Manager (Standard & Poor’s Division), and was promoted to Director (Information Management Division) in 2006 to implement and promote best practice around business process outsourcing and off-shore development. He is now working for Sterling Testing Systems to develop and implement its Vendor Management, Financial Governance and Lean Six Sigma around on-shore and off-shore outsourcing. Joe was a member of the United States Army Reserves and National Guard from 1983 to 1993, and advanced to the rank of Captain.
Joe's exceptional track record of business and process improvements is based on his philosophy of building outstanding internal and external business relationships, driving out operational expenses, thinking outside the box, acting as a catalyst for corporate change, and performing as a hands-on senior business leader. He is highly focused on tackling complicated business problems, and architecting and executing mission-critical solutions. For example, he previously saved a multi-million dollar account that stemmed from outsourcing problems in India, and turned around a troubled project for an IBM client. His success was profiled in AIM Magazine. Most recently he was managing the migration to a new multi-million state-of-the-art data center.
Joe has received his MBA in Finance and Accounting with Honors from Regis University. He holds a Bachelor of Science degree in Business Administration from the University of Detroit - Mercy and Masters Certificates in Organization Leadership, Six Sigma, Applied Project Management and Information Systems and Technology Project Management from Villanova University. Joe is a certified Outsourcing Professional, Project Management Professional and Six Sigma Black Belt. He is an active member of the Project Management Institute, American Society for Quality, Institute of Management Accountants and International Association of Outsourcing Professionals. Joe and his family reside in East Hanover, New Jersey. Joe can be reached via e-mail at jtalik@optonline.net.
“It is a huge honor to be recognized by the International Association of Outsourcing Professionals (IAOP) with its certification of my knowledge, accomplishments and success in Outsourcing as a provider, customer and advisor. Just as the Project Management Professional (PMP) certification brought to the profession of project management a new level of creditability and the Six Sigma Black Belt (CSSBB) certification brought to the profession of process improvement a new level of creditability, the Certified Outsourcing Professional (COP) certification process will bring a new level of credibility to the profession of Outsourcing. The COP certification is a great formal recognition that I possess the experience and skill to successfully drive the full life cycle of outsourcing engagements. I strongly believe my MBA along with COP, PMP and CSSBB certifications will set me apart in the World of Outsourcing.
'I believe that IAOP, through the COP program, provides a steady, time proven and executable methodology along with a solid standardization to the Full Life Cycle to the Outsourcing Process. The Standardization of Outsourcing will allow it to evolve more quickly into a greater strategic practice within the business community. The Outsourcing Professional Body of Knowledge, Code of Ethics and Business Practice together offer comprehensive framework to govern and serve the Outsourcing Industry as a whole.”
|
Maureen Theberge, COP
Sr. IT Manager
Blue Shield of California
|
Joseph Tocco, COP
2nd Vice President
Corporate Solutions
Colliers Turley Martin Tucker
|
Blanca Travino, COP
President & CEO
Softtek |
Giovanni Vaia, COP
Researcher
University of Salerno
Giovanni Vaia works as a researcher for the Department of Business research and studies at The University of Salerno. His research interests lie in the governance of outsourcing relationship and in the relationship between IT and organization.
Giovanni is also a trainer and consultant for many multinational companies on outsourcing and IT governance. He has been a keynote speaker in corporate events and seminars and currently sits on the board of ITSM Forum Italy.
He also holds a PhD in Organization and Technology.
|
Vivek S Vaideeswaran, COP
Chief Marketing Officer
Syven Global Services
|
Peter Van Cauwenbergh, COP
Interim Manager
PCS
|
Bobby Varanasi, COP
Chairman & CEO
Matryzel Consulting
Ramaprasad “Bobby” Varanasi brings with him over 15 years of experience in consulting and management across IT, Business Process services and building offshore operations. He served in various positions within Strategy Consulting, Country Market Development, Program & Risk Management, Service Delivery and Customer Relationship Management. Bobby has also advised Fortune 500 customer organizations on Strategic Planning, Mergers & Acquisitions, JVs, Private Capital Investment Evaluations, Process Reengineering, Pricing Strategies, Sourcing Relationships, Business & Financial Modeling et al, contributing immensely to global sourcing for clients. He has also led transitioning and program governance functions for shared services and third party service providers. His international experience across various markets – Europe, USA, Middle East, and Asia Pacific – has enabled him to develop expertise in services globalization. Having managed full life-cycle consulting and global sourcing programs for multinational clients involving large teams, his experience richly contributes to development and management of global sourcing relationships.
Bobby has also spearheaded various quality initiatives surrounding ISO, CMM, CMMi & Information Security certification standards. Some particularly significant contributions Bobby has made to the global sourcing industry have been in the area of creating new consulting practices around strategies for globalization including modular corporatization, technology & process reengineering, sourcing deal health-checks, business model assessments etc. He is a sought-after speaker in conferences and round-tables worldwide where he moderates panels and presents content on thought leadership. He has been quoted and published in Forbes, fDi, The Outsourcing, ZDNet, Times of India, Business Week, New Straits Times, Malaysian Business, Technology Inquirer, Logicall Worldpress etc.
Bobby is the [founding] Chairman & CEO of Matryzel Consulting Inc, a strategy consulting, sourcing advisory and management firm headquartered in New York. Matryzel advises corporations worldwide adopt concerted strategies aimed at enhancing competitiveness while focusing on their core competencies. In addition, Bobby is the Chairman – Malaysia Chapter of the International Association of Outsourcing Professionals (IAOP) and also serves as Member – Asia Pacific Advisory Board for IAOP. Bobby is also a visiting faculty specializing in Global Management and Outsourcing for the universities in Malaysia and India. Concurrently he holds the role of Head - Marketing & Branding for Outsourcing Malaysia, a not-for-profit industry organization formed to enable growth of Malaysia as an attractive outsourcing services destination. His role focuses on developing marketing & branding strategies, including partnership
development with other countries. Prior to these roles, Bobby was involved in providing management consulting advice to Fortune 500 & Global 2000 corporations involving business services across a wide range of industries – Banking, Insurance, Healthcare, Technology, HRO, Higher Education etc. He has been involved in imparting offshore knowledge to clients, assisting them with their Risk Analysis and Measurement, Business Continuity & Disaster Recovery, Operating & Financial Models, Pricing, Mergers & Acquisitions, JVs, BOT Modeling, Software Development and successful implementation & management.
Bobby holds two Masters degrees – one each in Physics and Management. He currently lives in Kuala Lumpur with his wife and two sons.
"Recognition as a global outsourcing professional through the COP program is an honor as this certification emphasizes on experience and capabilities within the industry. IAOP has initiated, perhaps in a manner unique to any industry, a process that enables corporations worldwide work with competent professionals with the sole aim to provide leadership and advice for successfully managing complex global businesses. IAOP's OPBOK and the comprehensive professional standards shall continually stand testimony to the rigor and demands of the global marketplace".
|
Atul Vashista, COP
Chairman
NeoIT
|
Richard Vavra-Musser, COP
Director,
IT Strategic Sourcing
Whirlpool Corporation |
Mauricio A. Velasquez, COP
Vice President
Sales and New Business
Teledatos
|
Tom Waller, COP
Senior Manager
Deloitte Consulting
|
Michelene Warner, COP
Director
Accenture
|
Alex Wasilewski, COP
CEO
ProView Global US
|
Dirk Weber, COP
Application Outsourcing Solution Architect
Accenture France
|
Phyllis Weiser, COP
Team Coordinator
Thomson Reuters
|
Erin Williams, COP
National Compliance & Standards Advisor
Canon Business Solutions Inc.
|
Jim Wilson, COP
Global Director
CB Richard Ellis
|
Kevin G. Wilson, COP
Director
Service Network Partners
American Express
|
Tristi Wilson, COP
Director
Global Sourcing
Thomson Reuters
|
Bruce Winterfeld, COP
Program Manager
Nike Inc.
|
Radha Yalavarthi, COP
Business Advisor-AIM
Acxiom Corporation
|
Sidney Yuen, COP
Head of Consulting Practice-Asia Pacific
Global Consulting Services
Convergys Corporation
|
Gary Yurkanin, COP
Associate Director
Kraft Foods Global, Inc.
|
Mark Zammett, COP
Manager
Information Protection
CIGNA
|
Paul Zanker, COP
Regional Leader
PricewaterhouseCoopers
|
Scott Zaret, COP
First Vice President
Senior Manager, Business Process Outsourcing
Enterprise Operations
Scott leads the Business Process Outsourcing team responsible for developing WaMu's offshore strategy, methodology and tools, establishing WaMu's offshore footprint and driving the successful offshoring of over 8,000 FTE in less than 3 years. Scott retains primary responsibility for the team's governance activities and manages the team's performance of opportunity assessment, transition and vendor management functions. He also serves as WaMu’s primary point of contact for internal and external stakeholders, such as senior management and regulators, with respect to all offshore activities.
Scott joined WaMu in 2003 as a member of the Contracts Group within the Legal Department and was lead counsel with respect to negotiating outsourcing and significant service relationships.
Prior to joining WaMu, he practiced law with the global law firm of Jones Day from 1999 through 2003, where his practice focused primarily on multi-national mergers and acquisitions and technology-related transactions. Before Jones Day, he was an associate with Brouse McDowell for two years where he practiced primarily in the area of transactional business law, particularly with respect to international business transactions and intellectual property matters.
Scott laid the foundation for his legal practice through undergraduate and graduate studies abroad, working for the United Nations Center for Human Rights in Geneva and as an entrepreneur in the retail and telecommunications industries.
Education:
Case Western Reserve University
Cleveland, Ohio
Juris Doctor - 1997
Honors and Awards: Cum Laude, Dean's List, Cleveland Bar Association Environmental Section Grant
Activities: Journal of International Law - Associate Editor, Associate
University of Sussex
Falmer, England
Post-Graduate Diploma - 1992
Major -Economics
Clark University
Worcester, Massachusetts
Bachelor of Arts - 1991
Major - Government (Concentration in International Relations)
Formal Achievements/Awards:
Star Award – Corporate Groups – March 2005
Licenses:
Licensed to Practice Law in Ohio
Licensed to Practice Law in Washington
Certifications:
IAOP Certified Outsourcing Professional (COP)Biography
”I am proud to have obtained the COP certification. Successful outsourcing professionals possess a unique skillet and the COP certification will help further define key standards for professionalism with respect to the practice of our specialty and drive recognition of this across our customer base.”
|
Michael Zeigler, COP
Senior HR Director
Micron Technology
|
|