IAOP :: Nordic

Lead Organizations

Leadership Team

Katie Gove, Co-chair

Principal Consultant, Trellis

Torben Pedersen, Co-chair

Vice President, AIB

Center for Strategic Management & Globalization, Copenhagen Business School

Nicola Nicol, Co-chair

Marketing and Sales Programme Manager - Advisor Relations Channel, Capgemini

Peter Ankerstjerne, Co-chair

Senior Vice President, ISS A/S

Kim Thomas, Co-chair

PricewaterhouseCoopers

Matthew May, Co-chair

EMEA Partner Operations Manager, Apple

Jens Nielsen, Co-chair

Head of Outsourcing, Nordea

Jacqui Gatehouse, Co-chair

Senior Director, Genmab

Executive Committee

Ole Horsfeldt

Attorney at law, Gorrissen Federspiel

Primary Purpose

The Nordic Chapter of the IAOP wants to encourage thoughtful and productive dialogue regarding outsourcing as well as to help to enable companies throughout the Nordic Region and in each country develop and hone competencies which will support their ability to work with external resources, partners and suppliers. The Chapter will be launched from Copenhagen, Denmark and as it expands, it will focus on regional realities and context with the idea of being as contextually relevant, both strategically and operationally, for the members of our local communities.

Meeting Frequency

Quarterly

Meeting Type

Business setting – office or meeting room

Non-Solicitation Policy

All IAOP Chapters adhere to the non-solicitation policy. Click here to view the policy. 1

IAOP Chapter: Nordic

Next meeting to be held August 25, 2010

The next meeting of the Nordic Chapter, chaired by Corporate Members Trellis, Capgemini, ISS A/S, PricewaterhouseCoopers and the Copenhagen Business School, will be held Wednesday, August 25, 2010, from 3:00 pm to 6:00 pm at the offices of Gorrissen Federspiel, H.C. Andersens Boulevard 12, 1553 Copenhagen V.

Sabine Madsen and Keld Bødker from Roskilde University will present their research on building outsourcing relationships at the operational level. The talk is based on a case study of a large Danish organization operating an off¬shore development centre in India. The research results are summarized in the form of four strategies that middle managers can use to steer performance in the desired direction and to reflect upon the effectiveness of the portfolio of relationship management practices.

Following the presentation, we will hold a panel discussion on outsourcing relationships. Participating in the panel discussion will be:
Jacqui Gatehouse, Senior Business Development Director at Quintiles
Jens Nielsen, Head of Outsourcing at Nordea Bank Danmark
Peter Ankerstjerne, Sr. Vice President at ISS A/S.

The discussion will be moderated by Torben Pedersen from the Center for Strategic Management and Globalization at CBS.

Please join us.

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MISSED A MEETING?

Click here to download past meeting presentations for all IAOP Chapters.

Meeting held April 28, 2010

A meeting of the Nordic Chapter, chaired by Corporate Members Trellis, Capgemini, PricewaterhouseCoopers and the Copenhagen Business School, was held Wednesday, April 28, 2010, from 3:00 pm to 6:00 pm at the offices of Gorrissen Federspiel, H.C. Andersens Boulevard 12, 1553 Copenhagen V.

The meeting featureed the presentation “Creating sustainable value in IT and BPO outsourcing” by Klaus Koefoed, Accenture, and Ole Horsfeldt, Gorrissen Federspiel followed by a panel discussion.

The presentation addressed key value levers in outsourcing arrangements and the associated contractual mechanisms such as exploring how customer and vendor interests can be aligned to be benefit of all parties in an outsourcing arrangement. The presentation also discussed common pitfalls inherent in the outsourcing model and where customer/vendor interests clash.

Meeting held January 20, 2010

The second meeting of the Nordic Chapter, chaired by Corporate Members Trellis, Capgemini, PricewaterhouseCoopers and the Copenhagen Business School, was held Wednesday, January 20, 2010, from 3:00 pm to 6:00 pm at the offices of Gorrissen Federspiel, H.C. Andersens Boulevard 12, 1553 Copenhagen V.

The feature presentation was “Embedding Brand in Your Outsourcing Relationships,” presented by Matthew May, EMEA partner operations manager, AppleCare WW Vendor Management Group, Apple UK.

There also was a panel discussion entitled “Outsourcing within innovation and knowledge-intensive activities” moderated by Torben Pedersen, Center for Strategic Management and Globalization, CBS. Participants include Niels Rishøj, manager of NKTFlexibles R&D Group; Christian Sams, Head of Contract Research Management at LEO Pharma; Lene Heegaard, Director Innovation Partnerships, R&D at Coloplast; and Niels Eilersen of Nokia.

Inaugural meeting held September 24, 2009.

IAOP is excited to announce the launch of the Nordic Chapter, chaired by Corporate Members Trellis, Capgemini, PricewaterhouseCoopers and Copenhagen Business School. The inaugural meeting was held on Thursday, September 24, 2009 from 2:00 pm to 4:00 pm at the offices of Gorrissen Federspiel, H.C. Andersens Boulevard 12, 1553 Copenhagen V.

The meeting topics included:

• Chapter Introduction & Overview of the International Association of Outsourcing Professionals (IAOP)

• Outsourcing Destinations for the Nordic Region – Eastern Europe Developments presented by Capgemini

• Outsourcing in a Secure World – Contemporary Issues & Best Practices presented by PwC