Katie Gove, Chair
Principal Consultant, Trellis
 

Torben Pedersen, Co-chair
Vice President, AIB
Center for Strategic Management & Globalization, Copenhagen Business School

Executive Advisory Committee

Jens Nielsen
Head of Outsourcing, Nordea

Peter Ankerstjerne
Senior Vice President, ISS A/S

Lars Ingemann
Director, Deloitte

Klaus Koefoed 
Director, Accenture

Ole Horsfeldt
Attorney at law, Gorrissen Federspiel

The Nordic Chapter of the IAOP wants to encourage thoughtful and productive dialogue regarding outsourcing as well as to help to enable companies throughout the Nordic Region and in each country develop and hone competencies which will support their ability to work with external resources, partners and suppliers. The Chapter will be launched from Copenhagen, Denmark and as it expands, it will focus on regional realities and context with the idea of being as contextually relevant, both strategically and operationally, for the members of our local communities.

Quarterly

Business setting – office or meeting room

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Meeting held November 23, 2011

A meeting of the Nordic Chapter, chaired by Trellis and Copenhagen Business School, was held November 23, 2011, from 3:00 pm to 6:00 pm at ISS headquarters located at Bredgade 30 in Copenhagen.

"Macro Trends and their Affect on Outsourcing"

We are in the midst of a transition from a society based on physical capital and marginal innovation to a knowledge-based society, where agility, radical innovation, and flexibility have become the basis for our future society. As agile organizations, companies will have to choose their focus and the degree to which outsourcing and offshoring will serve their organizational needs. Using results from a global study and analysis of the future of facility management and services conducted for ISS, we learned how megatrends will shape outsourcing and offshoring over the coming decade.

Presenter: Jeffrey Saunders, Director of the Copenhagen Institute of Future Studies
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Meeting held September 7, 2011

A meeting of the Nordic Chapter, chaired by Trellis and Copenhagen Business School, was held Wednesday, September 7, 2011, at Gorrissen Federspiel’s office, H.C. Andersens Boulevard 12, Copenhagen V.

"Deploying and Managing a Multisourced Environment"
Fabrizio Napolitano, Director, Deloitte
Martin Clausen, General Counsel, Mærsk Line 
Ole Horsfeldt, Partner, Gorrissen Federspiel

Multisourcing is the disciplined provisioning and blending of business and IT services from the optimal set of internal and external providers in the pursuit of business goals. It is also defined as a strategy that treats a given function, such as IT, as a portfolio of activities, some of which should be outsourced and others of which should be performed by internal staff.  Although the term may apply to any business area, it is most commonly used within the context of Information Technology.  (from Wikipedia)

We started with a presentation on multisourcing to be given by Fabrizio Napolitano, Director, Deloitte.  After our presentation, we had representatives from A.P.Møller-Mærsk and Gorrissen Federspiel join Fabrizio to engage in a panel discussion.  

The presentation introduced  multisourcing as a concept and the business benefits to be derived from this. The focus of the presentation was on how to implement and manage multisourcing through practical cases/examples including end-to-end service levels, service integration, skills, competencies etc.
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Meeting held April 13, 2011

A meeting of the Nordic Chapter, chaired by ISS, Nordea,Copenhagen Business School, Accenture, Apple, Trellis and Gorrissen Federspiel, was held Wednesday, April 13, 2011, at Gorrissen Federspiel's office located at H.C. Andersens Boulevard 12, Copenhagen V.

The topics incuded:

"The Boundaries of Outsourcing"
Allan Rasmussen, Senior Vice President for Global Operations,Coloplast

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Meeting held August 25, 2010

A meeting of the Nordic Chapter, chaired by Corporate Members Trellis, Capgemini, ISS A/S, PricewaterhouseCoopers and the Copenhagen Business School, was held Wednesday, August 25, 2010, from 3:00 to 6:00 pm at the offices of Gorrissen Federspiel, H.C. Andersens Boulevard 12, 1553 Copenhagen V.

Sabine Madsen and Keld Bødker from Roskilde University presented their research on building outsourcing relationships at the operational level. The talk was based on a case study of a large Danish organization operating an off¬shore development centre in India. The research results are summarized in the form of four strategies that middle managers can use to steer performance in the desired direction and to reflect upon the effectiveness of the portfolio of relationship management practices. 

Following the presentation, we held a panel discussion on outsourcing relationships. Participating in the panel discussion were: 

Jacob Lund, Qualiware
Jens Nielsen, Head of Outsourcing, Nordea Bank Danmark 
Peter Ankerstjerne, Sr. Vice President, ISS A/S.

The discussion was moderated by Torben Pedersen from the Center for Strategic Management and Globalization at CBS. 
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Meeting held April 28, 2010

A meeting of the Nordic Chapter, chaired by Corporate Members Trellis, Capgemini, PricewaterhouseCoopers and the Copenhagen Business School, was held Wednesday, April 28, 2010, from 3:00 pm to 6:00 pm at the offices of Gorrissen Federspiel, H.C. Andersens Boulevard 12, 1553 Copenhagen V.

The meeting featureed the presentation “Creating sustainable value in IT and BPO outsourcing” by Klaus Koefoed, Accenture, and Ole Horsfeldt, Gorrissen Federspielfollowed by a panel discussion.

 
The presentation addressed key value levers in outsourcing arrangements and the associated contractual mechanisms such as exploring how customer and vendor interests can be aligned to be benefit of all parties in an outsourcing arrangement. The presentation also discussed common pitfalls inherent in the outsourcing model and where customer/vendor interests clash.
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Meeting held January 20, 2010

The second meeting of the Nordic Chapter, chaired by Corporate Members Trellis, Capgemini, PricewaterhouseCoopers and the Copenhagen Business School, was held Wednesday, January 20, 2010, from 3:00 pm to 6:00 pm at the offices of Gorrissen Federspiel, H.C. Andersens Boulevard 12, 1553 Copenhagen V.

The feature presentation was “Embedding Brand in Your Outsourcing Relationships,” presented by Matthew May, EMEA partner operations manager, AppleCare WW Vendor Management Group, Apple UK.

There also was a panel discussion entitled “Outsourcing within innovation and knowledge-intensive activities” moderated by Torben Pedersen, Center for Strategic Management and Globalization, CBS. Participants include Niels Rishøj, manager of NKTFlexibles R&D Group; Christian Sams, Head of Contract Research Management at LEO Pharma; Lene Heegaard, Director Innovation Partnerships, R&D at Coloplast; and Niels Eilersen of Nokia. 

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Inaugural meeting held September 24, 2009

IAOP is excited to announce the launch of the Nordic Chapter, chaired by Corporate Members Trellis, Capgemini, PricewaterhouseCoopers and Copenhagen Business School. The inaugural meeting was held on Thursday, September 24, 2009 from 2:00 pm to 4:00 pm at the offices of Gorrissen Federspiel, H.C. Andersens Boulevard 12, 1553 Copenhagen V.

The meeting topics included:

•   Chapter Introduction & Overview of the International Association of Outsourcing Professionals (IAOP)

•   Outsourcing Destinations for the Nordic Region – Eastern  Europe Developments presented by Capgemini

•   Outsourcing in a Secure World – Contemporary Issues & Best Practices presented by PwC