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IAOP Chapter: United Kingdom & Ireland

Stay tuned for upcoming plans!

The United Kingdom & Ireland Chapter is co-chaired by IntelProcuirsource and Avasant


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David Barrett, COP, Co-chair

Adrian M. Quayle, Co-chair
Managing Partner - Europs

Executive Advisory Committee

Andrew Hallissey, CB Richard Ellis
John Hindle, Knowledge Capital Partners
Srikanth Iyengar, Infosys
Tania Williams, Pillsbury Winthrop

Member Delegates

Prof. Leslie Willcocks, COP, LSE

Dr. Richard Sykes

Nick Atkin, PwC

Alistair Maughan, Partner, Morrison & Foerster

Bill Payne, Concentrix


The UK Chapter of IAOP is for customers, providers and advisors who work or are located in the UK or the surrounding areas. 

The Chapter’s primary focus is to assist these individuals in building their professional networks within the field and collectively advancing outsourcing as a recognized and highly regarded profession.





Face to Face


All IAOP Chapters adhere to the non-solicitation policy. Click here to view the policy.

Past Meetings



Meeting held June 3, 2013

The United Kingdom & Ireland Chapter, co-chaired by Morrison & FoersterIntelIBM and Procuirsource, held a meeting on June 3, 2013 at the Morrison & Foerster offices, CityPoint, One Ropemaker Street, London EC2Y 9AW as part of IAOP's Europe Week 2013. 


3:30 pm: Registration & Coffee
4:00 pm: Introduction and Welcome
Debi Hamill, Chief Executive Officer, IAOP
Alistair Maughan, Co-Chair of IAOP UK & Ireland Chapter
4:15 pm: “Measuring Outsourcing’s Global Value from a Strategic Standpoint”
Mike Corbett, Founder and Chairman, IAOP
5:00 pm: “Driving Business Value Through a Supplier Ecosystem: CIO’s Perspective”
Keynote Speaker: Dana Deasy, COP, Group Chief Information Officer, BP

Business today is expecting IT to speak in terms of business outcomes and not supplier performance. How do you accomplish this in a world where you use multiple suppliers? Move from managing each supplier separately to an ecosystem where IT and its suppliers are focused on common business outcomes. Dana Deasy will share his perspective on how this is being brought to life in BP.
5:45 pm: “Supply Chain Assurance Framework: The translator for supply chain standards”
Adrian Davis, Principal Research Analyst, Information Security Forum
6:30 pm: Wrap-up and Conclusion
Graham Pascoe, COP, Deliver Ventures, IAOP Ambassador
6:45 pm: Close of meeting. Networking reception to follow

Missed the meeting?  Watch the recording of the session.

Meeting held June 26, 2012

The United Kingdom & Ireland Chapter held a meeting on June 26, 2012 from 4:45 pm to 6:45 pm (UTC +1 hour) at the Morrison & Foerster Offices, CityPoint, 1 Ropemaker Street, London, UK. The meeting willbe held in conjunction with Intellect Outsourcing and Offshoring Group. 

4:15 pm: Registration & Coffee
4:45 pm: Introduction and Welcome
Gavin Bowden-Hall, Chair of Intellect’s Outsourcing and Offshoring Group
Alistair Maughan, Chair of IAOP UK & Ireland Chapter
4:55 pm: “Dynamic Innovation”
Dr. Mary Lacity, COP. Professor of Information Systems, University of Missouri-St. Louis 
“Dynamic innovation” is a theme that significantly distinguishes great-performing outsourcing relationships from good/doing OK performing relationships.  Dynamic innovation is characterized by continuous, energetic, and sustained efforts that improve the client’s operational efficiency, process effectiveness and/or strategic performance.  Dynamic innovation is not automatic – it must be motivated with incentives and nurtured by a culture that inspires, funds, and injects cycles of new tools, methods, processes, and structures in the client organization.  Dr Lacity will present the results of her latest survey and case study research which evaluates the best and worse incentives and provides concrete examples of great business outcomes from dynamic innovation.  
5:35 pm: “Embedding Innovation into Outsourcing Contracts”
Steven Barker, National Archives.
Innovation is often an imprecise, nice-to-have aspiration in many contracts and a future dispute point when unstated expectations have not been met.  Steven will make the case for being clear about the type of innovation required and describe the categories of different innovation before exploring how innovation in an outsourcing contract can be funded.  Steven will conclude by describing five steps that will embed innovation into an outsourcing contract.  Steven brings experience and insights gained from senior posts in both the public and private sectors, and is a thought leader in outsourcing relationships.
6:00 pm: “Case Study: R&D Services – Enabling Innovation Through Outsourcing”
Declan Fay, Global Commodity Manager, Intel
6:25 pm: Moderated panel discussion “Innovation: How to Identify it; How to Achieve it; How to Pay for it”
6:45 pm: Close.  Networking reception to follow

Meeting  held May 17, 2012

The United Kingdom & Ireland Chapter will hold a meeting on May 17, 2012 from 5:30 pm to 6:30 pm UK (12:30 pm to 1:30 PM US EDT) at the Morrison & Foerster Offices, CityPoint, 1 Ropemaker Street, London, UK. This meeting will also be available as a webinar.

"Building Better BPOs: Issues and Trends in Business Process Outsourcing"

Bill Payne, Vice President, CRM and Industries at IBM Global Process Services will discuss the history and evolution of BPO in the UK and globally. The seminar will address trends for the future of the BPO sector including: the impact for mature and emerging markets, industries, processes and locations; the value proposition of the future; what works and what doesn’t in BPO deals; tips for lawyers and advisors to help the industry but not harm their clients. Bill will also look into his crystal ball and make some prediction for the BPO sector for the next 3 years."  

Meeting held January 16, 2012

The United Kingdom & Ireland Chapter held a meeting on January 16, 2012 at the Morrison & Foerster Offices, CityPoint, 1 Ropemaker Street, London, UK.

Our meeting agenda focused on future developments, trends and dissection of topical issues.  We hope that these meetings will act as a forum for thought leadership and the dissemination of best practice. 

Speakers included:
Prof. Leslie Willcocks, COP, Professor of Technology Work and Globalisation, London School of Economics
Dr. Richard Sykes, Independent Outsourcing Consultant, and one of the most prominent (and entertaining) commentators in the industry
Ian Ferguson, Partner, Pillsbury Winthrop Shaw Pittman
Anthony Potter, Elix-IRR Partners


Introductory remarks and report on IAOP UK & Ireland member survey
Debi Hamill, IAOP and Alistair Maughan, Morrison & Foerster

“Twenty Things Suppliers Would Tell You If They Could” 
Professor Leslie Willcocks

1:45 pm: Sandwich lunch and networking

2:15 pm: “Outsourcing Trends in the Financial Services Industry” joint webinar with IAOP Global Financial Services Chapter
Ian Ferguson, Pillsbury Winthrop Shaw Pittman &  
Anthony Potter, Elix-IRR Partners

“Clouds and Competing Shores: the Changing Landscapes of Outsourcing & Offshoring” 
Dr. Richard Sykes 

Moderated panel discussion “Value for Money: How to Identify it, How to Achieve it and How to Keep it”

Meeting held October 8, 2008

A meeting of the IAOP London Chapter was held on October 8, 2008 from 8:30 to 10:30 a.m. at the Kirkland & Ellis International LLPoffices, located at 30 St Mary Axe, London. 

Chapter chair Pierre-Andre Dubois of Kirkland & Ellis International LLP introduced Matt Came, Senior Consultant fromPricewaterhouseCoopers, Bill Pepper of IntellectUK and Tony Lucas, EMEA Head of Compliance from Sitel who provided valuable information on the topic of “Data Security: Recent Events, Trends and Best Practices”.   Further, Pierre-Andre Dubois provided updates on recent legal developments in the UK.  A plenary session for participants to discuss their experience, views and questions followed these informative presentations.

Meeting held July 29, 2008

The latest meeting of the IAOP London Chapter took place on Tuesday, July 29, 2008  from 8:30 to 10:30 a.m. at the Kirkland and Ellis International LLP Office located at 30 Mary Axe, London, EC3A 8AF.

Chapter Chair, Pierre-Andre Dubois of Kirkland & Ellis International LLP, introduced the IAOP London Chapter’s goals and initiatives.  Then Joe Doyle of Sitel and Thomas Brooks and Alek Adamaski of Pricewaterhouse Coopers spoke to the topic of “How will an economic downturn impact outsourcing in the United Kingdom?”

These experts discussed how UK organizations can benefit from using BPO in the current econony, proactive measures that healthy businesses can take to prepare for uncertain economic conditions, the advantages of outsourcing in a down economy, the impact of the current climate on contact centres and the effects of globalization on outsourcing.  A panel discussion moderated by Pierre-Andre Dubois followed the presentations.

In addition, participants heard about the IAOP 2008 European Outsourcing Summit in BarcelonaSpain on 16-17 October 2008!  If you haven’t registered yet, be sure to do so before August 4!  More information is found below!  As a member/guest of the IAOP London Chapter you will want to take advantage of the special pricing offered!
Special pricing registration forms are available through the chapter or IAOP.




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