THURSDAY, NOVEMBER 7
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9:45 AM – 10:30 AM: Fintech and Transformation in Financial Services
Alpa Imandar, Transformation Leader in the Financial Services Industry and IAOP Leadership Hall of Fame Inductee
Join Alpa Imandar, a venerated transformation leader and an esteemed member of the IAOP Leadership Hall of Fame, as she explores the dynamic world of fintech innovations reshaping the financial services industry. This session will cover the expansive landscape of fintech, highlighting groundbreaking technologies that are setting new standards for service delivery and customer interaction.
Alpa will discuss how these innovations are central to strategic thinking and operational efficiency in modern financial institutions. She will provide insights into how companies can leverage these technologies to enhance their competitive edge, improve customer satisfaction, and ensure compliance with evolving regulations.
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10:45 AM – 11:30 AM: Opportunities and Risks for Healthcare Outsourcing Investments: Recent Developments and the Road Ahead
 
Dennis Williams, Partner / Healthcare & Life Sciences Regulatory, Kirkland & Ellis
Lindsay Borgeson, Partner, Kirkland & Ellis
This session will explore the opportunities and trends in healthcare investments from providers to technology platforms in this current market. Additionally, the panelists will discuss the legal and operational risks that they are currently seeing and on the horizon, especially noting the current political landscape in the U.S. and beyond.
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11:30 AM – 12:00 PM: Unique Challenges of the Multi-Supplier Governance in the Health and Life Sciences Industry
Jim Lee, Principal - Global Lead Governance, Risk & Compliance, Avasant
Understanding collaborative supplier governance best practices in a multi-supplier environment is table stakes in today's complex business world. Buyers and suppliers in the Health and Life Sciences industry are facing are unique challenges in achieving their business outcomes, meeting compliance requirements, and mitigating multi-supplier risks. This session will provide practical guidance applicable for any industry about multi-supplier governance excellence for buyers and suppliers alike.
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1:00 PM – 1:30 PM: Current Wave of Tranformational Outsourcing
Peter George, Partner, Baker McKenzie
This session will explore the challenges of outsourcing projects that involve moving applications and data from legacy infrastructure to hyperscale cloud platforms, and packaging this digital transformation with a managed services delivery model. It will focus on how companies can benefit from long-term cost savings by combining cloud migration with service delivery from third-party providers. The discussion will highlight key issues in these transformational projects, such as managing the migration process, ensuring smooth integration, and achieving cost efficiencies through the service provider's expertise and resources.
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1:30 PM – 2:15 PM: Roundtable: Drilling Down the Impact and Challenges of AI on the Global Workforce
   
Moderated by Mark Voytek, IAOP's Chief Advisor of Thought Leadership and featuring Zinaida Charalambous, Director, Workplace Advisory, Colliers; Anupam Govil, Managing Partner, Avasant; and Pam Sands, Vice President, Chief Diversity Office, Kelly
Join us for a dynamic roundtable discussion exploring the multifaceted impacts of Artificial Intelligence (AI) on the global workforce. This session will delve into how AI is reshaping job roles and organizational efficiency, focusing on its integration within business operations and its influence on hiring practices, including Diversity, Equity, and Inclusion (DEI) strategies. We will examine real-world applications of AI in recruitment and discuss its pivotal role in workforce reskilling and upskilling. Panelists will also address the strategic pullbacks some organizations are making in their AI and DEI implementations, evaluating the long-term implications of these decisions. Discover how embracing AI can drive cost savings and position your organization for future success.
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2:15 PM – 2:45 PM: Sourcing the Deal: Accelerating Supplier Selection and Time to Value
Todd Hintze, Partner, Wavestone
Sourcing teams need to approach large services deals with agility and flexibility while shaping a relationship that drives value for all parties. But how do you align stakeholders to ensure everyone is getting the most out of time and effort spent – and do it on a timeline that is aggressive yet feasible? We’ll cut through the noise and showcase which templates and artefacts can act as starting point while keeping the process flexible, when to involve SME support for "moments that matter,” and how to optimize effort and engagement across internal and external teams
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3:00 PM – 3:45 PM: Panel: Balancing Risk Against Emerging Technologies
  
Moderated by Jim Lee, Principal - Global Lead Governance, Risk & Compliance, Avasant; Frances Cruz, Sr. Director: Head of Strategy, Transformation & Architecture, Head of Client Lifecycle Management and Key Account Management, Synechron; Michael Wheeler, Partner & Global Supply Chain Practice Lead, Avasant; Frank Wadsworth, TPRM Industry Expert, Founder & Managing Partner, Hatfield Advisory
This panel discussion convenes a diverse group of experts to navigate the challenges and strategies for balancing risk with the rapid advancement of emerging technologies, particularly in AI. The panelists will delve into essential topics such as effective vendor management strategies, risk segmentation, and aligning innovation with legal and regulatory frameworks. Additionally, they will explore the evolving landscape of fintech and platform governance, offering insights into future trends and best practices for integrating these technologies responsibly into business operations. Join us for a forward-looking session that addresses the critical intersection of technology, risk, and regulation.
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3:45 PM - 4:30 PM: CXforGood: Empowering Communities Through Education - A Collaborative Movement in NYC
   
Moderated by Debi Hamill, CEO, IAOP; Najet Tenoutit, Managing Director (VP), Foundever.org; Scarlet Cronin, VP of Global Strategy & the Americas, Tent Partnership for Refugees and Bethany Thorne, Chief of Staff and Secretary to the Board, Project Rousseau
In this session, Najet will present Foundever.org's latest collaboration in New York City, where they have partnered with Tent and Project Rousseau to provide education and employment opportunities to refugees and underserved youth. This initiative is a tangible example of how businesses can leverage their resources and partnerships to uplift communities, offering refugees pathways to workforce integration and empowering young people with skills and mentorship to break cycles of poverty. The speakers will share inspiring stories and real-world outcomes from the NYC project, showcasing how the CXforGood movement is creating lasting social impact. By expanding education and mentorship beyond the walls of the business, CXforGood is setting a new standard for how global business services can become a force for community transformation. We invite you to join this movement and discover how your organization can contribute to empowering communities through education and responsible sourcing.
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FRIDAY, NOVEMBER 8
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9:45 AM – 10:30 AM: Part I: The EU AI Act is now in Force: Preparing Your Business
  
Emma Flett, Partner, Technology & IP Transactions, Kirkland & Ellis
Max Harris, Partner, Technology & IP Transactions, Kirkland & Ellis
Ben Zeris, Partner, Technology & IP Transactions, Kirkland & Ellis
This session will provide an in-depth exploration of the EU’s newly enforced AI Act and its implications for the sourcing, outsourcing, and Global Business Services (GBS) sectors. We will examine the key requirements of the legislation, including its impact on the use of AI technologies across various industries. Attendees will gain insights into how the AI Act affects compliance, data privacy, and operational standards for companies that rely on outsourcing and GBS models.
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10:30 AM – 11:15 AM: Part II: AI Governance Strategies for the Evolving US Regulatory Landscape
  
Robert Kantrowitz, Partner, Kirkland & Ellis
Caitlin Kierum, Associate, Kirkland & Ellis
Micah Desaire, Associate / Healthcare & Life Sciences Regulatory, Kirkland & Ellis
This session will outline the regulatory landscape governing the use of AI tools in healthcare (from a U.S. perspective), including the latest legal and regulatory developments. Participants will learn a framework for developing ethical AI policies and receive practical tips for implementing AI policies based on their organizations’ values.
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11:30 AM – 12:15 PM: Empowering Sustainability: BPO’s Role in ESG and Risk Management
 
Moderated by James Donovan and Dan Lang, Co-Chairs of IAOP's Center for Social Impact and featuring members of the center's leadership team
Explore the transformative role of artificial intelligence (AI) in the realm of social impact sourcing with an engaging panel discussion moderated by James Donovan of ADEC and Dan Lang of Sutherland Labs, co-chairs of IAOP's Center for Social Impact.
This session will explore the critical role that BPO companies play in advancing ESG initiatives and managing associated risks. As organizations increasingly prioritize sustainability, BPOs are uniquely positioned to drive impactful change through innovative solutions and strategic partnerships.
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12:15 PM – 12:45 PM: AI-Powered Transformation: Elevating Sourcing and Supplier Excellence
 
Presented by: Meghan Raman, Founder & CEO, AVIVO
Facilitated by: Ves Kjenstad, Executive Advisor, Kjelp Tech Consulting, and members of the Collaborative Supplier Governance CoE Leadership Team
Sourcing and supplier departments are often stretched thin, managing a broad array of challenges and multiple contracts. Factors such as price volatility, geopolitical tensions, and sustainability requirements have increased the demands. Yet, many departments struggle with inadequate resources and tools. According to a Deloitte survey from 2023 on Procurement, outdated technologies and conflicting priorities are significant barriers to improvement.
Targeted digitization can help by reducing manual tasks and enhancing processes and analytics. Investing in generative AI can transform operations. For example, AI can assist with contract creation, screening, comparison, and renegotiation, and create self-service data and analytics capabilities tailored to an organization’s specific needs complimenting human efforts.
Successful supplier – sourcing engagements are based on relationship building. By leveraging GenAI solutions, it will be easier to locate relevant contract references, summaries, and potentially risky clauses. These GenAI solutions provide information at your fingertips quicky, improve productivity and accelerate strategic decisions. Furthermore, workflow for editing, reviewing, and approving documents will streamline key activities.
New GenAI technologies offer opportunities that sidesteps the need to large “legacy” implementation at faster speed and lower costs.
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