IAOP 2600 South Road, Suite 44-240 Poughkeepsie, NY 12601 Phone : +1.845.452.0600 Fax:  +1.845.452.6988 Web Site:: www.IAOP.org

Description of Organization

The International Association of Outsourcing Professionals (IAOP) brings together the world’s leading outsourcing customers, providers and advisors in a powerful, active and growing global association to exchange thought leadership, share best practices and network to maximize their effectiveness using outsourcing as a management tool.

Approved Courses Offered by this Organization

Course Number: COP-0001                Course Name: COP Master Class

COP Designation Points: 75                     COP Continuing Education Hours Attendee: 20

                                                                 COP Continuing Education Hours Speaker: 5

Course Description: The class is organized with four teaching components – core content, group discussions and activities, expert insight, and applying the content. It is designed to engage course participants and connect with three primary learning preferences: auditory, visual, and kinesthetic. The COP Master Class curriculum is comprised of the 10 standard categories, 49 specific standards, and 92 elements of the standards.

Language: English
Duration of Course: 40 hours
ourse Contact: Courtney Giardina, program coordinator
Course Contact Phone: +1.845.452.0600 ext: 123
Course Contact Email: courtney.giardina@iaop.org 
Course Delivery: 

• Scheduled public course or training delivered via classroom
• Scheduled public course or training delivered online or via long-distance education
• Customized or on-site training delivered via classroom 

COP Designation Points: 15                     COP Continuing Education Hours: 6

Course Description: Whether your goal is to earn 15 points toward the Certified Outsourcing Professional (COP) designation or simply to gain comprehensive cutting-edge knowledge on all aspects of creating and sustaining successful relationships with your outsourcing partners — this workshop is for you! Content is based on the Outsourcing Professional Body of Knowledge (OPBOK) and the Outsourcing Professional Standards developed by IAOP and the Outsourcing Standards Board.

Language: English
Duration of Course: 8 hours
Course Contact: Courtney Giardina, program coordinator
Course Contact Phone: +1.845.452.0600 ext: 123
Course Contact Email: courtney.giardina@iaop.org 
Course Delivery: Scheduled public course or training delivered via classroom 
     ______________________________________________________

 Course Number: COP-0003                Course Name: COP Advanced Intensive for COPs

COP Designation Points: 0                       COP Continuing Education Hours: 5

Course Description: This complimentary in-depth annual update is exclusively for individuals attending the 2010 Outsourcing World Summit^® who have already earned their COP designation.  Join this elite group and discuss the field’s most challenging and critical issues, build a top-notch professional network, earn the points you need to maintain your certification in full, and best of all, hear how this coveted certification is already leading to greater opportunities and outcomes for outsourcing professionals and firms. 
 
Language: English
Duration of Course: 4 hours
Course Contact: Courtney Giardina, program coordinator
Course Contact Phone: +1.845.452.0600 ext: 123
Course Contact Email: courtney.giardina@iaop.org
Course Delivery: Special workshop delivered at The 2010 Outsourcing World Summit, Wednesday, February 17, 2010 
      ______________________________________________________

Course Number: COP-0004                Course Name: eSCM Organization Best Practices Workshop

COP Designation Points: 8                       COP Continuing Education Hours: 3

Course Description: One requirement of the Outsourcing Professional Body of Knowledge (OPBOK) is the “Ability to assess and enhance over time an organization’s outsourcing maturity.”  This workshop will provide an overview of two eSourcing Capability Models and the associated appraisal methods, which can be said to meet this requirement.  ITSqc, LLC, the spin-off from Carnegie Mellon University created to promote best practice models for the global IT-enabled services industry, aims to extend the impact of the eSourcing Capability Models (eSCM-SP for service providers and eSCM-CL for client organizations).  ITSqc, LLC, provides support for these Models, by training professionals about the Models, the eSCM-based methods for determining organizational capabilities, and related professional education programs with strategic partners including IAOP.  Workshop topics include:  the eSourcing Capability Model for Client Organizations (eSCM-CL); the eSourcing Capability Model for Service Providers (eSCM-SP); the eSourcing Capability Determination Methods; organization certification using the eSourcing Capability Models; process improvement using the eSourcing Capability Models and examples of improvements made using the eSourcing Capability Models.

Language: English
Duration of Course: 4 hours
Course Contact: Courtney Giardina, program coordinator
Course Contact Phone: +1.845.452.0600 ext: 123
Course Contact Email: courtney.giardina@iaop.org 
Course Delivery:  Special workshop taught by ITSqc staff (Jeff Perdue, COP and Bill Hefley, COP) and delivered at The 2010 Outsourcing World Summit, Wednesday, February 17, 2010
     ______________________________________________________

Approved Events Offered by this Organization

Event Name: The 2010 Outsourcing World Summit

COP Designation Points: 8                       COP Continuing Education Hours Attendee: 16

                                                                 COP Continuing Education Hours Speaker: 2                           

Event Description: The 2010 Outsourcing World Summit’s program will directly address the issues that arise in today’s global marketplace by showcasing the breakthrough achievements of the companies paving the way. The Summit looks at outsourcing as a management practice - from strategy, to implementation, to ongoing relationship management. Keynote sessions address global developments while dozens of educational track sessions explore specific developments in the outsourcing of various types of business activities, within specific industries, and by key topic.

Language: English
Duration of Event: Variable
Event Contact: Beryl Sorensen, program director
Event Contact Phone: +1.845. 452.0600 ext: 110
Event Contact Email: beryl.sorensen@iaop.org    
Event Delivery: Scheduled public event offered annually

_______________________________________________________


Event Name: The 2009 Asia-Pacific Outsourcing Summit

COP Designation Points: 6                       COP Continuing Education Hours Attendee: 12

                                                                 COP Continuing Education Hours Speaker: 2

Event Description: The 2009 Asia-Pacific Outsourcing Summit, in association with Outsourcing Malaysia and PIKOM, the association representing the information and communications technology (ICT) industry in Malaysia, brings the world’s top outsourcing practitioners and business leaders together for a once-a-year, one-of-a-kind gathering to explore and set the future of outsourcing in Asia.The Summit will explore and showcase the critical role Asia now plays in the global outsourcing marketplace. The theme is Outsourcing 2009: Asia’s Role in the NEW Global Economy with major emphases on: Outsourcing’s emergence as a global business practice and profession, how exceptional results demand exceptional execution, the critical connection between cultural ties and global sourcing decisions and how the most successful firms simultaneously think globally, but act locally.

Language: English
Duration of Event: Variable
Event Contact: Beryl Sorensen, program director
Event Contact Phone: +1.845. 452.0600 ext: 110
Event Contact Email: beryl.sorensen@iaop.org    
Event Delivery: Scheduled public event, dates TBD
     ______________________________________________________

 Event Name: The 2009 European Outsourcing Summit

COP Designation Points: 6                       COP Continuing Education Hours Attendee: 13

                                                                  COP Continuing Education Hours Speaker: 2

Event Description: Part of IAOP’s world-renowned Outsourcing World Summit® Conference Series, this summit is designed to specifically meet the educational and business development needs of outsourcing professionals in Europe. It’s the top venue available for connecting the best in global insights to the very real differences in how companies across Europe approach outsourcing, shared services, and globalization. The theme: Outsourcing 2008: Universal Truths – Regional Realities emphasizes outsourcing’s emergence as a global profession; how exceptional results demand exceptional execution; the critical connection between cultural ties and global sourcing decisions; and how the most successful firms simultaneously think globally but act locally.

Language: English
Duration of Event: Variable
Event Contact: Beryl Sorensen, program director
Event Contact Phone: +1.845. 452.0600 ext: 110
Event Contact Email: beryl.sorensen@iaop.org    
Event Delivery: Scheduled public event, dated TBD
    ______________________________________________________

Event Name: The 2009 IAOP Global Human Capital Forum

COP Designation Points: 3                        COP Continuing Education Hours Attendee: 6

Event Description: IAOP’s Global Human Capital Forum: Managing the Talent Portfolio of Outsourcing focused on the critical role people play in outsourcing success as well as the range of outsourcing solutions available to help companies better manage their people and their talent portfolios. It explored both how to get better outsourcing results through better talent management and how to use HRO (human resources outsourcing) to improve the HR operations of any company.

Language: English
Duration of Event: 8 hours
Event Contact: Beryl Sorensen, program director
Event Contact Phone: +1.845. 452.0600 ext: 110
Event Contact Email: beryl.sorensen@iaop.org    
Event Delivery: September 2009, future dates TBA

Duke – The Fuqua School of Business Offshoring Research Network R. David Thomas Center Duke University Durham, North Carolina

Course Number: COP-0003                Course Name: COP Advanced Intensive for COPs

Description of Organization

The Offshoring Research Network (ORN) project on offshoring of technical and administrative work was launched in 2004 at Duke University’s Center for International Business Education and Research (CIBER), the Fuqua School of Business. Since its launch, ORN has become one of the world's most respected authorities on research and analysis of offshoring trends. Offshoring refers to the process of sourcing any business functions supporting domestic and global operations abroad, in particular from lower-cost emerging economies (Manning et al., 2008).

Approved Courses Offered by this Organization

Course Number: Duke-01                  Course Name: Successful Outsourcing & Offshoring Strategies

COP Designation Points:25                      COP Continuing Education Hours:15

Course Description: This unique program is designed specifically to help companies lead and implement successful outsourcing-offshoring strategies and solutions. If your company is already outsourcing offshore or is considering developing a globalization strategy that integrates outsourcing-offshoring and manages human capital globally then this program is for you. Companies participating in this course will send individuals or teams of up to three key decision makers with current responsibilities for planning or managing outsourcing strategies offshore

Language: English
Duration of Course: 19 hours
Course Contact: Jeff Russell
Course Contact Phone: +1.919.-660.4099
Course Contact Email: jrussell@duke.edu                             
Course Delivery: Scheduled public course or training delivered via classroom

https://offshoring.fuqua.duke.edu/researchsurveys.jsp
The research survey debriefing will take place Monday, Oct.12^th at Duke University, Fuqua School of Business from 10:00 to 3:30. This is your chance to help the research team get behind the numbers and discuss future directions for research. Please contact Ms. Stefanie McAdoo (stefanie.mcadoo@duke.edu or +1.919.660.7654) to reserve a space or for additional details. Pricewaterhouse Coopers is sponsoring this debriefing; there is no registration fee but space is limited to the first 30 companies.
 

Cameron School of Business-University of St. Thomas 3800 Montrose Houston, Texas 77006-4626 Phone : +1.713. 942.5903 Fax:  +1.713. 525.2110 Web Site: University of St Thomas Houston

Description of Organization

The Cameron School of Business is part of the University of St. Thomas, a private Catholic university following the Basilian tradition. The university is located in the center of Houston and prides itself on its one-to-one engagement between faculty and students and the academic leadership of our facility. The Cameron School offers these programs- Bachelor of Business Administration (BBA) with majors in Accounting, Finance, General Business and Marketing, Master of Business Administration, Master of Science in Accounting, and a five year combined BBA/MBA. Currently we have about 900 students, of which two-thirds are pursuing their graduate degree.

Approved Courses Offered by this Organization

Course Number: MBA-5366                               Course Name: Sourcing Management

COP Designation Points: 25                     COP Continuing Education Hours: 15

Course Description: This course addresses issues related to sourcing practices in business organizations. Topics include the challenges of global sourcing as well as the costs, risks, rewards and strategies for making sourcing decisions. Assignments will enhance creative thinking and analysis by requiring students to apply the course material to real-life situations.

Language: English
Duration of Course: 14 weeks (35 hours)
Course Contact: Beena George
Course Contact Phone: +1.713.942.5903
Course Contact Email: georgeb@stthom.edu                        
Course Delivery:  Scheduled public course or training delivered via classroom

Open Source Development LTD
40 Clayburn Road, Hampton Centre, PE7 8GL, England, United Kingdom.
Phone : +447853886522                                                
Fax : +44 1733 244703                                              
 Email: opensd1@gmail.com                 
Web Site URL: www.opensd.co.uk

Description of Organization

Open Source Development is a consulting and professional training organization set up to provide the latest blended learning teaching to meet the industry expectation in an evolution world.

Approved Courses Offered by this Organization

Course Number: OS1                          Course Name: Outsourcing Standards

COP Designation Points: 20                     COP Continuing Education Hours:15

Course Description: The aim of this course is to enable participants to a critical appraisal of outsourcing standards within business practice. Upon completion of this intensive course the participant will have acquire enough experience and understanding from theories, case studies and a written project.

Language: English, French, Arabic
Duration of Course: 19 hours
Course Contact: Nasser Jamalkhan
Course Contact Phone: : +447853886522
Course Contact Email: opensd1@gmail.com                   
Course Delivery:  Scheduled public course or training delivered via classroom
________________________________________________

Course Number: OS2                          Course Name: Managing Risks and Quality Assurance

COP Designation Points:20                      COP Continuing Education Hours:15

Course Description: The aim of this course is to provide students  with the ability to evaluate the risks in managing outsourcing contracts. Upon completion of this intensive course the participant will have acquire enough experience and understanding from theories, case studies and a written project.

Language: English, French, Arabic
Duration of Course: 19 hours
Course Contact: Courtney Isourjers
Course Contact Phone: +447853886522
Course Contact Email: opensd1@gmail.com               
Course Delivery: Scheduled public course or training delivered via classroom

    ________________________________________________

Course Number: OS3                          Course Name: Challenges Facing Emerging Outsourcing Destinations

COP Designation Points: 20                     COP Continuing Education Hours: 15

Course Description: The aim of this course is to provide learners with an understanding of the challenges in the next decade and how to approach them. Upon completion of this intensive course the participant will have acquire enough experience and understanding from theories, case studies and a written project.

Language: English, French, Arabic
Duration of Course: 19 hours
Course Contact: Nasser Jamalkhan
Course Contact Phone: +447853886522
Course Contact Email: opensd1@gmail.com                 
Course Delivery: Scheduled public course or training delivered via classroom

Orange Business Services Large Projects Training Academy 190 Avenue de France Paris 75013 France

Description of Organization

The Orange Business Services Large Projects Academy provides specific training about outsourcing and complex projects to employees of the France Telecom group.  Its goal is to help people to understand outsourcing and complex projects, understand the organization and role of Large Projects within France Telecom group, develop skills within our people to improve the quality of our projects and achieve recognized international certifications. 

Open to employees of Orange Business Services Large Projects group only.

Approved Courses Offered by this Organization

Course Number: OBS1 Course Name: ACT I – Outsourcing Common Culture in Orange Business Services

COP Designation Points: 2                                             COP Continuing Education Hours: 1

Course Description: Fundamental training that explains the life cycle of a complex or outsourced project.

Language: English, French
Duration of Course:  2 days
Course Contact: Jean-Paul Gruau  – Orange Business Services – Large Projects Training Academy
Course Contact Phone: +33 1 46 46 71 80
Course Contact Email: jeanpaul.gruau@orange-ftgroup.com
Course Delivery:  Combination of e-learning and live workshop

________________________________________________

Course Number: OBS2 Course Name: ACT II– Outsourcing Transformation (6 separate modules)

COP Designation Points: 2 per ACT II module              COP Continuing Education Hours: 1

Course Description:
Language: English, French
Duration of Course: 2  days
Course Contact: Jean-Paul Gruau  – Orange Business Services – Large Projects Training Academy
Course Contact Phone: +33 1 46 46 71 80
Course Contact Email: jeanpaul.gruau@orange-ftgroup.com
Course Delivery:  Combination of e-learning and live workshop
________________________________________________

Course Number: OBS3 Course Name: ACT III–Certification

COP Designation Points: 5 per ACT III module                             COP Continuing Education Hours: 3

Course Description: Certification and senior professional development courses.

Language: English, French
Duration of Course: 3 days per module.
Course Contact: Jean-Paul Gruau  – Orange Business Services – Large Projects Training Academy
Course Contact Phone: +33 1 46 46 71 80
Course Contact Email: jeanpaul.gruau@orange-ftgroup.com
Course Delivery:  Live workshop
 

Quint Wellington Redwood H.J. E. Wenckebachweg 123 B-1 Amsterdam 1096 AM Netherlands Telephone: +31 (0)20 3053700 Fax: +31(0)20 3053701 Email: info@quintgroup.com Web URL: www.quintgroup.com

Description of Organization

With over 15 years of global experience, and a uniquely diverse team of highly qualified professionals,Quint has created a huge reservoir of the world’s latest and best solutions for IT-management.Continuously creating, collecting and distributing the latest and best solutions in IT management, Quint is truly dedicated to IT management advancement. Providing a complete portfolio of “state of the art” services inan integrated and coordinated way, we ensure maximizing your chances of success. With a global network, projects in 49 countries, offices in 18 countries on 4 continents,Quint isa global and yet local company serving any location in the world.

Approved Courses Offered by this Organization 

Course Name: Sourcing Governance Foundation

COP Designation Points: 25                                             COP Continuing Education Hours: 15

Course Description: The Sourcing Governance Foundation course provides a basic knowledge of what the main concepts of Outsourcing and Sourcing Governance are and how they can be applied. Outsourcing IT services has changed the management context for providing the business with the IT services it needs. Operational control is transferred into management of commercial relationships, contracts and coordination of the services from specialized suppliers. Best practice shows that implementing and operating a Sourcing Governance Function will require staff awareness and understanding of the key principles and concepts of outsourcing and sourcing governance. In this course an interactive approach is used combining lecture, discussion and exercises.

Language: English
Duration of Course:  2 days
Course Contact: Maarten Poot
Course Contact Phone: : +31 (0)20 3053700 / +31(0)631013828 (mobile)
Course Contact Email:  info@quintgroup.com or m.poot@quintgroup.com
Course Delivery:  Both scheduled public course via classroom and customized/onsite training delivered via classroom

For details see the factsheet at: http://www.quintacademy.com/files_content/Factsheet_SourcingGovernanceFramework_US_Eng_Ltr%20(2).pdf

All information in the Outsourcing Professional Course Catalog is provided by participating organizations. While IAOP takes steps to confirm the accuracy of this information, it is not responsible for the content provided by others.