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Lead Organizations
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StayWell
American Express
Vodafone The Netherlands
Rio Tinto
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Leadership Team
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Chris Long, COP, Co-chair
SVP and Chief Service Delivery OfficerStayWell
Manish Sahai, COP, Co-Chair
Vice President
American Express
Rene Herlaar, COP, Co-Chair
Head of Enabling Platforms
Vodafone The Netherlands
Scott Singer, Co-Chair
Chief Procurement Officer
Rio Tinto
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Executive Advisory Committee
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Joe Sifferman, COP, Global Sourcing Management and Executive Program Manager, BIS Services, PepsiCo
LeAnne Andersen, Director, Best Buy
Leon Veretto, Director, Financial Business Processes, United Technologies
Kurt Kohorst, COP, Vice President, Liberty Mutual
Jay Desai, Vice President & Offshore Manager, Northern Trust
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Primary Purpose
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Be the voice for outsourcing customers to the global outsourcing industry
Provide thought leadership and help address key issues (from the customer’s perspective) that face the industry on an ongoing basis
Provide a collegial environment for outsourcing customers to share experiences, best practices, requirements and/or common issues and concerns
Provide a forum to focus the interests and capabilities of outsourcing providers and advisors to address the unique needs of the outsourcing customer community around the globe
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Meeting Frequency
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Quarterly
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Meeting Type
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Virtual
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Non-Solicitation Policy
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All IAOP Chapters adhere to the non-solicitation policy. Click here to view the policy
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IAOP Chapter: Voice of the Customer
The Voice of the Customer Chapter is launched on August 12, 2010!
The inaugural webinar of the IAOP Voice of the Customer Chapter, chaired by StayWell, American Express, Vodafone The Netherlands and Rio Tinto, was held on August 12, 2010.
The main topic of our first meeting will be “How to Support/Drive Innovation from Providers.” Matt Shocklee will facilitate a panel discussion of experts on this topic. The panelists will provide real life scenarios with specific details on what they did, how it turned out and what they learned. Panelists will include: Scott Singer, Rio Tinto; John Murphy, Blue Shield of CA; and Rob Sharp, Qantas.
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Click here if you'd like to be notified of this chapter's next meeting.
Professional Members may attend an unlimited number of chapter meetings. Not yet a member? Why not become a Professional Member today!
IAOP also offers complimentary Associate Membership which allows you to attend up to two chapter meetings as our guest and access select online resources. Create your Associate Membership now and then register online for the chapter meeting of your choice.
We're sure that once you learn more about IAOP you'll want to upgrade to a full Professional Membership.
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Join our LinkedIn Chapter Group
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MISSED A MEETING?
Click here to download past meeting presentations for all IAOP Chapters.
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If you joined us at The 2010 Outsourcing World Summit, you got a glimpse of what the chapter can offer you as a buyer outsourcing services.
Customer-Only Speed Networking Session
IAOP Chapter Showcase Lunch
Voice of the Customer: IAOP Corporate Member Panel
Straight stories from outsourcing’s front lines shared by a panel of IAOP’s Customer Corporate Members. They shared their experiences: successes, failures and things they’d do differently if they knew then what they know today. Issues discussed included deal structure, governance and implementation in an atmosphere of extreme economic uncertainty. The panel featured moderator Christopher A. Long, COP, General Manager, StayWell and the following confirmed panelists: Oliver T. Bussmann, COP, EVP & CIO, SAP AG; Angela Marina Gracias, Head of Global Sourcing, Visa Inc.; John Fox, Vice President, CTM Strategic Planning, Global Sourcing & Relationship Management, Prudential; Rene Herlaar, COP, Head of Enabling Platforms, Vodafone The Netherlands; and Vera Lucia Marques, Information Services Director, Roche.
Customer-Only Networking Wrap-Up Session
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