IAOP Chapter: Midwest
Meeting to be held April 24, 2012
A meeting of the IAOP Midwest Chapter, chaired by Cassidy Turley Corporate Services, Global Sourcing Optimization Services (GSOS), Missouri Partnership and The University of Missouri – St. Louis, will be held April 24, 2011 at the Cassidy Turley offices in St. Louis.
“Outsourcing in Healthcare”
Keynote Speaker: Mr. George Paz, CEO, Express Scripts
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Networking – Develop a network of outsourcing professionals across the “Heart-of-America” Region that will be based out of St. Louis, MO and reach to outsourcing professionals across the following likely regions: entire State of Missouri, Southern Illinois, Eastern Kansas and other potential areas.
Educational – Promote the education, training, best practices & professional development and as appropriate the certification of the outsourcing workforce across the region. Periodically host IAOP sponsored education, training and
certification programs in support of the development of the outsourcing workforce across the region in order to compete globally.
Market Development – Promote outsourcing as a profession across the region in order to develop the industry of outsourcing within the region. We will encourage constructive dialogue and cooperation between customer, providers, advisors, academia and government.
Business setting – office or meeting room.
All IAOP Chapters adhere to the non-solicitation policy. Click here to view the policy.
Past Meetings
Meeting held October 19, 2011
A meeting of the IAOP Midwest Chapter, chaired by Cassidy Turley Corporate Services, Global Sourcing Optimization Services (GSOS), Missouri Partnership and The University of Missouri – St. Louis, was held October 19, 2011 at the Cassidy Turley offices.
The agenda centered on Missouri's efforts to attract new businesses that compete in the global economy.
Congressman Todd Akin was our keynote speaker.
Agenda:
Pre-Meeting Networking
Welcome the Group & Introductions
Rich Etzkorn, EMD, Cassidy Turley & Midwest Chapter Chair
Keynote: Congressman Todd Akin
Building ITO and BPO businesses in the Midwest - Challenges and Opportunities
Moderator: Matt Shocklee, IAOP Global Ambassador
Shane Mayes, Founder and CEO, Onshore Technology Services
Christopher Chung, CEO, Missouri Partnership
Kurt Gerstner, Vice President - Application Modernization Center of Excellence (AMCOE), Unisys
Jim Jones, Senior Business Leader – Workforce Management, Mastercard
David Warren, Vice President, Genpact
Closing Remarks and Future Midwest IAOP Events Update
Rich Etzkorn
Cocktail Networking Reception sponsored by: The Lawrence Group; Genpact and The Foundry Software
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Meeting held April 19, 2011
A meeting of the IAOP Midwest Chapter, chaired by Cassidy Turley Corporate Services, Global Sourcing Optimization Services (GSOS), Missouri Partnership and The University of Missouri – St. Louis, was held in conjunction with the Contact/Call Center chapter, chaired by Aegis, PETCO and TPI, on Tuesday, April 19, 2011, at the offices of Cassidy Turley – Creve Coeur, MO.
Contact/Call Centers – Connecting the World Through the Middle of America!
Agenda:
Contact/Call Center Industry – Trends & Key Drivers for Global Rebalancing
John Novak, VP, SPi, Contact Call Center Chapter Speaker
Tim Ghamian, Apple, Contact Call Center Chapter Speaker
John Magliocca, Senior Advisor, TPI, Contact/Call Center Chapter Co-Chair
Customer Testimonials – Connecting the World through Middle America
David Curtis, Aegis Center Director from Joplin, MO Contact/Call Center
Daphne Edwards, Sales Director, TxU Energy
Todd Baker, Aegis Account Manager, TxU Energy
John Hahn, Operations Manager, Experian
Dawn Cuellar, Operations Manager, Experian
Future Midwest & Contact/Call Center Chapter Activities Review & Network Reception Introduction
Rich Etzkorn, EMD, Cassidy Turley & Midwest Chapter Chair
Erin Smith, Director, PETCO & Contact/Call Center Chapter Co-Chair
Bill Shirk, SVP, Aegis & Contact/Call Center Chapter Co-Chair
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Meeting held September 22, 2010
A meeting of the IAOP Midwest Chapter, chaired by Cassidy Turley Corporate Services, Global Sourcing Optimization Services (GSOS) and The University of Missouri – St. Louis, was held in conjunction with the IAOP Cloud Computing Chapter, chaired by BeyondCore, Accenture,
quaTerra, Infosys, Microsoft and Genpact, on Wednesday, September 22, 2010, from 3:00 to 6:30 pm at the Creve Coeur Corporate Center – Conference Room B, 622 Emerson Rd, St. Louis, MO 63141.
"Sourcing through the Cloud: Myths and Realities"
Agenda
“What is Cloud Computing?”
JP Balakrishnan, Head of Client Services – Emerging Technologies, Infosys
Dan Chow, Senior Vice President, BeyondCore
Case Studies: “The BPO Service Value Chain in a Cloud Context”
Cloud adaption can be best understood by reviewing some real case studies. In this session we will review practical examples of how industry leaders leveraged the cloud to generate tangible business benefits. These examples also demonstrate how the cloud is influencing and changing the role of a classic systems integrator in a cloud enabled world.
Q&A Panel – “Everything You Wanted to Ask About Cloud Computing”
Panelists:
Phil Shelley, Vice President, Sears Holdings
JP Balakrishnan, Head of Client Services – Emerging Technologies, Infosys
Ken Owens, V.P. Security Architecture, Savvis
Alex Heidari, Director/Partner, Edward Jones
Moderator: Matt Shocklee, President & CEO, Global Sourcing Optimization Services (GSOS)
Open Discussion On Future Chapter Events & Closing
Rich Etzkorn, Senior Vice President, Cassidy Turley
5:15 pm-6:30 pm: Cocktail Networking Reception
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Meeting held June 24, 2010
A meeting of the IAOP Midwest Chapter, chaired by Cassidy Turley Corporate Services, Global Sourcing Optimization Services (GSOS) and The University of Missouri – St. Louis, was held Thursday, June 24, 2010 from 3:30 pm to 7:00 pm at the University of Missouri at St. Louis Campus.
Agenda
Welcoming the Group
Mary Lacity, Professor in Information Systems, UMSL
Tom George, Chancellor, UMSL
St. Louis Regional Commerce & Growth Association IAOP & Midwest Chapter Introduction
Mike Corbett, Chairman, IAOP
Rich Etzkorn, SVP, Cassidy Turley
“The Michigan Story” – Collaboration between State of Michigan, Eastern Michigan University and Systems in Motion
Debashish Sinha, Co-Founder, Systems in Motion
Panel “Developing Human Capital In the Midwest – Challenges and Opportunities”
Moderator: Matt Shocklee, IAOP Global Ambassador
Nasser Arshadi, Vice Provost, University of Missouri at St. Louis
Bryan Doerr, Chief Technology Officer, Savvis
Jonathan Tanz, Human Resources Practice, Deloitte Consulting
Richard Fleming, President and CEO, St. Louis Regional Commerce & Growth Association
Outsourcing Industry Education, Training and Certification Programs International Association of Outsourcing Professionals (IAOP)
Mike Corbett, Chairman, IAOP
Cocktail Networking Reception
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Meeting held March 24, 2010
A meeting of the IAOP Midwest Chapter, chaired by Cassidy Turley Corporate Services, Global Sourcing Optimization Services (GSOS) and The University of Missouri – St. Louis, was held Wednesday, March 24, 2010 from 3:30 pm to 7:00 pm at Meadowbrook Country Club in Ballwin, MO. The meeting was hosted by Global Sourcing Optimization Services (GSOS).
Agenda
“Global IT Outsourcing Challenges and Victories” Brian LeDuc, Senior Director- Customer Contact Systems, Express Scripts
The Missouri Partnership – Economic Development in Missouri
Chris Chung, CEO, Missouri Partnership
Highlights from the 2010 Outsourcing Summit
Dr. Joseph W. Rottman, Associate Professor of IS, University of Missouri - St. Louis
“Optimizing Outsourcing Value from Existing Relationships – the IAOP Value Health Check Survey” & “The IAOP and Education”
Matt Shocklee, IAOP Global Ambassador& CEO of GSOS; Co-chair, IAOP Midwest Chapter
Networking and Cocktail Reception
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Inaugural Meeting December 2, 2009
The inaugural meeting of the Midwest Chapter, chaired by Colliers Corporate Solutions and Global Sourcing Optimization Services, was held Wednesday December 2, 2009 from 3:30 pm to 7:30 pm at the St. Louis Club, 7701 Forsyth Boulevard, Saint Louis, Missouri.
Agenda
Chapter Opening – Chapter Purpose, Leadership Team & Agenda
Rich Etzkorn, SVP & Principal, Colliers Corporate Solutions
Role of Outsourcing in Government/DOD
Franz Kohler, District Director, Military Affairs at U.S. House / Rep. W. Todd Akin (MO2)
Panel Discussion – Outsourcing: Its Future in the New Economy
Prospective panel members to be announced later:
Networking Reception
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