IAOP :: Global Technology Industry

Lead Organizations

Leadership Team

ken sharma photo
Ken Sharma, Co-chair

Service Delivery Director

Symantec Corporation

Raj A. Patel, COP, Co-chair
Sr. Principal Security Manager
Oracle America, Inc

Rajib Arjun, COP, Co-chair

Advisor

PricewaterhouseCoopers LLP

Executive Committee

Nipun Sehgal

CEO

Enlighta Inc

Thomas Schramm

Managing Director

EquaTerra

Anurag Sood

V.P. Americas Sales

Aegis Communications Group Inc
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Primary Purpose

The purpose of the Global Technology Industry Chapter of IAOP, is to provide a common forum for Technology Industry customers, providers and advisors/academia to share and learn about the various aspects of the outsourcing and offshoring lifecycle. a

With our focus on Technology customers, it will allow us to identify opportunities and circumstances that we may encounter, and share best practices to achieve success.

Meeting Frequency

Quarterly

Meeting Type

Web-based, teleconference, face-to-face

Guest Speakers

Emerging Market Development Experts, Global Outsourcing Professionals, Outsourcing Security Experts, Academics with expertise in outsourcing and Organizational Change Management professionals with expertise in outsourcing environments. a

Non-Solicitation Policy

All IAOP Chapters adhere to the non-solicitation policy. Click here to view the policy. n

IAOP Chapter: Global Technology Industry

The 2010 Outsourcing Tools & Technology Symposium

Monday, October 25, 2010; 8:00 am to 6:00 pm
Symantec Corporate Campus in Mountain View, CA

The IAOP Global Technology Industry, San Francisco andOutsourcing Tools & Technology Innovation chapters will hold a one-day symposium where leading users and providers will share their experiences and best practices in the use of tools and technologies to improve the value from outsourcing and/or shared services. Speakers will share how they’ve used advanced tools and technologies to positively impact the financial performance, service quality, capabilities delivered, risk/compliance and overall governance of their existing contracts/relationships. For the first time, the leading tools providers in the industry will also come together to present how their advanced technologies can be put to work quickly and affordably to enhance outsourcing value to your organization.

The symposium is free to IAOP Corporate and Individual Professional Members. Non-Members are also welcome to attend free of charge by requesting a guest pass when enrolling. Attendance will be limited to the first 150 registrants.

Program:

The symposium consists of 3 speakers, 2 educational tracks and a tools networking/exhibition session:

8:00 am – 8:30 am: Continental Breakfast – Complimentary

8:30 am – 8:40 am: Welcome & Introductions

8:40 am – 9:00 am: State of the Outsourcing Industry in use of Tools & Technology

9:00 am – 9:40 am: Keynote Speaker – Announced Soon

9:40 am – 9:50 am: Coffee Break – Complimentary

9:50 am – 10:40 am: User Speakers – Sessions 1, 2 and 3

10:40 am – 10:50 am: Breakout Session Coffee Break

10:50 am – 11:45 am: User Speakers – Sessions 4, 5 and 6

11:45 am – 12:45 pm: Luncheon – Complimentary

12:45 pm – 1:00 pm: Intro to Tools & Technology Showcase

1:00 pm – 2:20 pm: Tools Providers (Five 15 Minute Sessions)

2:20 pm – 2:30 pm: Coffee Break – Complimentary

2:30 pm – 3:50 pm: Tools Providers (Five 15 Minute Sessions)

3:50 pm – 4:30 pm: Closing Keynote Speaker

4:30 pm – 6:00 pm: Networking Reception & Tools Exhibition

Facts and Figures:

Maximum of 150 registrations accepted
6-8 user speakers and 8-10 tools providers/exhibitors
Open to IAOP Members – Non-Members may attend with a guest pass
No charge to attend the symposium
All food & beverages are complimentary
The event hotel is the Hilton Garden Inn: +1.650.964.1700 (Reservations must be made using the code ‘IAS’ by Oct 4, 2010 to be guaranteed the rate of $149)
Sponsorships are available – contact Matt Shocklee at +1.415.694.2807
Optional Sunday event – wine tasting tour – enroll when registering for the symposium Tour nearby Santa Cruz mountains and 3 wineries via tour bus – lunch provided. Bus departs Hilton Garden Inn at 11:30 am and returns at 5:30 pm. Cost for the wine tasting tour is $100/person

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MISSED A MEETING?

Click here to download past meeting presentations for all IAOP Chapters.
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Meeting held August 18, 2010

A meeting of the IAOP Global Technology Industry Chapter, co-chaired by Symantec, Oracle America, Inc. andPricewaterhouseCoopers, was held on Wednesday, August 18, 2010, from 8:30 to 9:30 am PST at the Symantec Campus located at 350 Ellis Street, Mountain View, CA 94043; and was available to guests worldwide through the IAOP webinar network. A networking session followed the meeting from 9:30 to 10:00 am.

Nick Sarkisian will speak on Socially and Environmentally Responsible Outsourcing.

“By now, many of us have heard about the workforce strikes related to labor conditions and practices in China, not only at the Honda captive center, but at other foreign-owned facilities as well. In 2009, Walmart – China’s 7th largest trading partner – began to require its top supply chain partners to reduce their carbon footprint. How are these events impacting information-based outsourcing? Come hear about how corporate social responsibility is affecting the outsourcing industry, and what standards exist to help ensure that our outsourcing partners are embracing socially and environmentally responsible practices.”

– Nick Sarkisian, COP, Principal Advisor

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Meeting held April 21, 2010

A meeting of the IAOP Global Technology Industry Chapter, co-chaired by Symantec, Oracle America, Inc. and PricewaterhouseCoopers, was held in conjunction with the IAOP Cloud Computing Chapter, co-chaired by BeyondCore, Accenture, Infosys and Microsoft, on Wednesday, April 21, 2010 from 3:30 pm to 5:00 pm PST.

Agenda

3:30pm-3:40 pm: Chapter Introductions

Ken Sharma, Symantec, GTI Chapter Chair

Arijit Sengupta, BeyondCore, Cloud Computing Chapter Chair

3:40 pm-4:10 pm: “Savings From Multi-vendor Cloud-based Delivery”

Andy Nallappan, Director, Global IT, Avago Technologies

4:10 pm-4:20 pm: Break

4:20 pm-4:50 pm: “Outsourcing through Cloud Computing”

Subra Kumarswamy, OnDemand Security Service Architect, Oracle America, Inc..

4:50 pm-5:00 pm: Q&A, wrap up.
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Meeting held on January 21, 2010

This meeting of the IAOP Technology Industry Chapter co-chaired by Symantec, Sun/Oracle and PricewaterhouseCoopers was held on Thursday, January 21, 2010 from 3:30 pm to 5:00 pm PST. The meeting format was a combination of on-site at the Symantec Campus located at 350 Ellis Street, Mountain View, CA 94043; and available to guests worldwide through the IAOP webinar network.

Agenda:

3:30-3:40 pm: Chapter Opening: Chapter purpose, Chapter leadership team, Agenda for the day

Ken Sharma, Chapter Chair, Symantec

3:40-4:00 pm: “Search for Global Talent in Outsourcing Processes”

Chance Curtiss, Vice President, Neo Group

4:00 pm-4:15 pm: Q&A on “Search for Global Talent in Outsourcing Process”

4:15 pm-4:20 pm: Break

4:20-4:55 pm: Panel Discussion: “Emerging Outsourcing Destinations”

Panelists include:

Rajib Arjun, COP, Advisor, PricewaterhouseCoopers LLP

Thomas Schramm, Managing Director, EquaTerra

4:55-5:00 pm: Closing announcements

Ken Sharma, Chapter Chair

5:00-6:00 pm: Evening networking
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Inaugural meeting held!

The inaugural meeting of the IAOP Technology Industry Chapter co-chaired by Symantec, Sun/Oracle and PricewaterhouseCoopers was held on Thursday, October 8, 2009 from 3:30 pm to 5:30 pm PST. The meeting format was a combination of on-site at the Symantec Campus located at 466 Ellis Street, Mountain View, CA 94043; and available to guests worldwide through the IAOP webinar network.

In addition to formal launch of the chapter and introduction of the chapter Governance Council and chapter charter, the meeting included a panel discussion on “The Science of Multi Provider Governance” led by Rajib Arjun of PWC. Panelists included Leslie Lambert of Sun Microsystems, Michelle Charpentier of Symantec and Michael Giannini of NetApp. We also had a discussion on “Secured Outsourcing per ISO 27002 - Information Security Management Systems (ISMS) standards” led by Raj Patel of Sun Microsystems. Finally, Dr. Gu of Tsinghua University presented “China’s Outsourcing Industry – A Perspective”, a unique perspective on services outsourcing in China.

A reception followed the meeting for local attendees from the Silicon Valley area.