Meeting held September 8, 2011
A meeting of the Global Technology Industry chapter, chaired by Enlighta, Oracle America, Symantec and TeleTech, was held in conjuction with the San Francisco chapter, chaired by Kirkland & Ellis, Blue Shield of California and Deloitte, on September 8at theDelotte offices at 225 W. Santa Clara St., Suite 600 in San Jose.
“Building Partnership vs Vendor Relationships in a Multi-Sourced Environment”
AGENDA
Panel Discussion: Introduction of Participants
Moderated by Kort Syverson, Deloitte
Advisor: Don Piotter, Deloitte
Provider: Anurag Sood, Teletech
Provider: Sohil Goorha, Genpact
Customer: Pradip Khemani, Blue Shield of California
Customer: Cindy Pelger, Google
Meeting held June 2, 2011
A meeting of the Global Technology Industry chapter, chaired by Symantec, Oracle America and PwC, was held in conjuction with the San Francisco chapter, chaired by Kirkland & Ellis, Blue Shield of California and Deloitte, on June 2, at the offices of Kirkland & Ellis, 555 California Street, Suite 2700, San Francisco, CA 94104.
AGENDA
Software Development Outsourcing and How it Would Complement BPO
Andres Angelani, EVP, Engineering, GLOBANT
The Overall Maturity of the LatAm Destination to Provide G&A Services
Kurt Neumann, VP, Quimbik
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Meeting held on February 15, 2011
A meeting of the IAOP San Francisco Chapter, co-chaired by Kirkland & Ellis LLP and Blue Shield of California, was held in conjunction with the IAOP Global Technology Industry chapter, co-chaired bySymantec, Oracle America and PwC, on Tuesday, February 15, 2011, from 3:00-6:00 pm at NetApp in Sunnyvale, 495 East Java Drive, Sunnyvale, CA 94089.
"Approach to Building a Sourcing Strategy and Business Case"
Customer Focus
Speakers: James Murphy, PwC; Glen Noga, formerly with Polycom & Julie Iskow, Wageworks
Sourcing is a critical business strategy employed by many organizations with varying degrees of success. Many organizations adopt an ad-hoc "quick fix" approach which leads to constant failure and is ineffective in today's rapidly changing and complex business environment. A well planned and integrated sourcing strategy is necessary and will result in optimal performance, increased agility and profitability, and competitive advantage.
The session will provide for an insight into building a comprehensive sourcing strategy for organizations to meet its long-term goals. You will get an insight into what the sourcing strategy for designated business support functions should be and how that strategy aligns with overall corporate directions.
Provider Focus
Speaker: Jim Madden, TeleTech Holdings, Inc.
Adding Cloud to your CRM Sourcing Strategy and its Business Case – Businesses today are realizing that their customers are everywhere. By 2012, an estimated 40% of businesses will adopt a blend of cloud and premises based approaches to meet their unified communications needs, compared with about 3% to 5% of businesses in 2009. Contacting your customers located all over the world and through existing and new media types (voice, email/chat, and social media) is critical to enhancing customer loyalty and generating revenue. Cloud-based Contact Center outsourcing solutions provide an attractive set of options: global service delivery centers connected in the cloud, better productivity, and integrating social media into customer relationship management offerings. Such hosted technology platforms also help organizations enhance their operations with significant lower costs, reduced risk, and higher customer satisfaction. Learn how moving your contact center operations to the cloud help you keep pace with growing customer demands and build a solid business case.
Advisor Focus
Speakers: Robin Rasmussen, KPMG & Sameer Desai, Perkins Cole
An end-to-end strategic sourcing business case provides organizational leadership opportunities to leverage sourcing as a strategy for top-line growth, bottom line efficiencies or develop additional capacities for future organization expansion. The objective of this session is to provide executives with an understanding of leveraging how public ally available financial information to identify sourcing opportunities, prioritize them and develop a level five sourcing business case.
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The 2010 Outsourcing Tools & Technology Symposium
Monday, October 25, 2010; 8:00 am to 6:00 pm
Symantec Corporate Campus at 350 Ellis Street, Mountain View, CA
The IAOP Global Technology Industry, San Francisco and Outsourcing Tools & Technology Innovation chapters held a one-day symposium where leading users and providers will share their experiences and best practices in the use of tools and technologies to improve the value from outsourcing and/or shared services. Speakers shared how they’ve used advanced tools and technologies to positively impact the financial performance, service quality, capabilities delivered, risk/compliance and overall governance of their existing contracts/relationships. For the first time, the leading tools providers in the industry also came together to present how their advanced technologies can be put to work quickly and affordably to enhance outsourcing value to your organization.
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Meeting held August 18, 2010
A meeting of the IAOP Global Technology Industry Chapter, co-chaired by Symantec, Oracle America, Inc. andPricewaterhouseCoopers, was held on Wednesday, August 18, 2010, from 8:30 to 9:30 am PST at the Symantec Campus located at 350 Ellis Street, Mountain View, CA 94043; and was available to guests worldwide through the IAOP webinar network. A networking session followed the meeting from 9:30 to 10:00 am.
Nick Sarkisian will speak on Socially and Environmentally Responsible Outsourcing.
“By now, many of us have heard about the workforce strikes related to labor conditions and practices in China, not only at the Honda captive center, but at other foreign-owned facilities as well. In 2009, Walmart – China’s 7th largest trading partner – began to require its top supply chain partners to reduce their carbon footprint. How are these events impacting information-based outsourcing? Come hear about how corporate social responsibility is affecting the outsourcing industry, and what standards exist to help ensure that our outsourcing partners are embracing socially and environmentally responsible practices.”
– Nick Sarkisian, COP, Principal Advisor
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Meeting held April 21, 2010
A meeting of the IAOP Global Technology Industry Chapter, co-chaired by Symantec, Oracle America, Inc. and PricewaterhouseCoopers, was held in conjunction with theIAOP Cloud Computing Chapter, co-chaired by BeyondCore, Accenture, Infosys and Microsoft, on Wednesday, April 21, 2010 from 3:30 pm to 5:00 pm PST.
Agenda
“Savings From Multi-vendor Cloud-based Delivery”
Andy Nallappan, Director, Global IT, Avago Technologies
“Outsourcing through Cloud Computing”
Subra Kumarswamy, OnDemand Security Service Architect, Oracle America, Inc..
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Meeting held on January 21, 2010
This meeting of the IAOP Technology Industry Chapter co-chaired by Symantec, Sun/Oracle and PricewaterhouseCoopers was held on Thursday, January 21, 2010 from 3:30 pm to 5:00 pm PST. The meeting format was a combination of on-site at the Symantec Campus located at 350 Ellis Street, Mountain View, CA 94043; and available to guests worldwide through the IAOP webinar network.
Agenda:
“Search for Global Talent in Outsourcing Processes”
Chance Curtiss, Vice President, Neo Group
Panel Discussion: “Emerging Outsourcing Destinations”
Panelists include:
Rajib Arjun, COP, Advisor, PricewaterhouseCoopers LLP
Thomas Schramm, Managing Director, EquaTerra
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Inaugural meeting held!
The inaugural meeting of the IAOP Technology Industry Chapter co-chaired by Symantec, Sun/Oracle and PricewaterhouseCoopers was held on Thursday, October 8, 2009 from 3:30 pm to 5:30 pm PST. The meeting format was a combination of on-site at the Symantec Campus located at 466 Ellis Street, Mountain View, CA 94043; and available to guests worldwide through the IAOP webinar network.
In addition to formal launch of the chapter and introduction of the chapter Governance Council and chapter charter, the meeting included a panel discussion on “The Science of Multi Provider Governance” led by Rajib Arjun of PWC. Panelists included Leslie Lambert of Sun Microsystems, Michelle Charpentier of Symantec and Michael Giannini of NetApp. We also had a discussion on “Secured Outsourcing per ISO 27002 - Information Security Management Systems (ISMS) standards” led by Raj Patel of Sun Microsystems. Finally, Dr. Gu of Tsinghua University presented “China’s Outsourcing Industry – A Perspective”, a unique perspective on services outsourcing in China.
A reception followed the meeting for local attendees from the Silicon Valley area.