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People Matter, Results Count.

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Applying Science to Business Process Management

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Missouri Partnership

Missouri Partnership

 

The 2009

Global Outsourcing 100

Sub-Lists

· The 2009 Global Outsourcing 100

· Best 10

· By Industry Focus

· By Service Area

· By Region Served

· Honors and Highlights

Best 10

Leaders in Overall Revenue

Rising Stars in Overall Revenue

Leaders in Revenue Growth

Accenture

Cyber City Teleservices

Aditya Birla Minacs

ADP

DataPipe

Aegis

ACS

Emerio

AppLabs

ARAMARK

Freeborders

Concentrix

CSC

Global Contact Services

GlobalLogic

EDS, an HP Company

InterGlobe Technologies

Indecomm Global Services

IBM

Kompakar

Quatrro BPO Solutions

ISS

MERA Networks

Tech Mahindra

Sodexo

Microland

TIVIT

Tata Consultancy Services

The Symbio Group

VanceInfo

Rising Stars in Revenue Growth

Leaders in Number of Employees

Rising Stars in Number of Employees

Beyondsoft (Beijing)

Accenture

Beyondsoft (Beijing)

BPOVIA

ARAMARK

China Data Group

China Data Group

CSC

Cyber City Teleservices

China Talent Group

EDS, an HP Company

Efficient E-Solutions Berhad

EBS Worldwide

IBM

ePerformax Contact Centers

EmPower Research

Infosys Technologies

Global Contact Services

GeBBS Healthcare Solutions

ISS

InterGlobe Technologies

LawScribe

Sodexo

Microland

Mindcrest

Tata Consultancy Services

Safesoft International

oDesk

Wipro Technologies

Xceed

Leaders in Employee Growth

Rising Stars in Employee Growth

Leaders in No. of Centers Worldwide

Aditya Birla Minacs

Analytix Solutions

ACS

Aegis

Bleum

ARAMARK

CB Richard Ellis

BPOVIA

Diebold

ChinaSoft International

China Data Group

EDS, an HP Company

Concentrix

DLSP

EMCOR Group

GlobalLogic

EBS Worldwide

ISS

Intelenet Global Services

EmPower Research

Johnson Controls

Quatrro BPO Solutions

GeBBS Healthcare Solutions

NCR

Sitel

Mindcrest

Océ Business Services

TIVIT

The Symbio Group

Sodexo

Rising Stars in No. of Centers Worldwide

Companies with Most Company Presence

Privately Owned Companies by Revenue

Beyondsoft (Beijing)

ACS

ARAMARK

China Talent Group

CB Richard Ellis

Ceridian

Cyber City Teleservices

Colliers International

Colliers International

Emerio

Cushman & Wakefield

CPA Global

Global Contact Services

Diebold

Donlen

IST Management Services

EDS, an HP Company

ISS

Itransition

Johnson Controls

NCO Group

Kompakar

Jones Lang LaSalle

Sitel

Microland

NCR

Sodexo

Vengroff, Williams and Associates

Sodexo

Williams Lea

By Industry Focus – Best 5

Companies – Pharmaceutical

Companies – Real Estate (Construction, Transaction)

Companies – Hospitality

CPA Global

Cushman & Wakefield

Blue Ocean Contact Centers

Emerio

EMCOR Group

Cybage Software

Indecomm Global Services

Grubb & Ellis

Intelenet Global Services

Intelligroup

Ocwen Solutions

InterGlobe Technologies

Synygy

Zenta

vCustomer

Companies Air Transportation

Companies Automotive

Rising Stars Health Care

Hexaware Technologies

Achievo

Auriga

NCR

Aditya Birla Minacs

China Data Group

NIIT Technologies

IBA Group

CompuPacific International

QuEST Global

KPIT Cummins Infosystems

Grupo ASSA

WNS Global Services

MindTree

Mindcrest

Rising Stars Government

Rising Stars Discrete Manufacturing

Blue Ocean Contact Centers

Analytix Solutions

Gila

Microland

Microland

Nair & Co.

SaM Solutions

Safesoft International

Xceed

SoftPark Consultancy & Service

By Industry Focus  – Best 10

Companies Oil & Natural Gas

Companies Utilities

Leaders – Entertainment & Media

ABB

Apex CoVantage

Amdocs

CB Richard Ellis

Capgemini

ARAMARK

Ci&T

DLSP

Concentrix

Corbus

EXL Service

Cybage Software

FM Facility Maintenance

Grupo Prominente

Datrose

Grupo ASSA

QuEST Global

e4e

Johnson Controls

TELUS International

EPAM Systems

L&T Infotech

UST Global

Quatrro BPO Solutions

Neoris

Vertex

Savvis

QuEST Global

WNS Global Services

SPi

Rising Stars – Entertainment & Media

Leaders Services

Rising Stars Services

BPOVIA

ADP

API Outsourcing

Ci&T

Ceridian

BPOVIA

Corbus

Colliers International

China Talent Group

DataArt

CPA Global

Cross-Tab

Freeborders

Diebold

DataPipe

IST Management Services

Donlen

EBS Worldwide

Itransition

Headstrong

Grupo Prominente

MERA Networks

MindTree

InterGlobe Technologies

The Symbio Group

Neusoft

IST Management Services

Vengroff, Williams and Associates

Outsource Partners International

Proteans

Rising Stars – Financial Services (Banking, Markets)

Rising Stars – Financial Services (Insurance)

Rising Stars Retail & Consumer Goods

Bleum

BT Frontline

API Outsourcing

DataArt

China Data Group

Bleum

Efficient E-Solutions Berhad

CompuPacific International

Ci&T

ePerformax Contact Centers

Efficient E-Solutions Berhad

Corbus

Freeborders

Global Contact Services

Cross-Tab

M&Y Data Solutions

M&Y Data Solutions

Cyber City Teleservices

Mindcrest

Objectiva Software Solutions

ePerformax Contact Centers

Proteans

Safesoft International

Grupo ASSA

Symphony House Berhad

Symphony House Berhad

Knoah Solutions

Wistron ITS

Synygy

Vengroff, Williams and Associates

By Industry Focus – Best 20

Companies Services

Leaders – Financial Services (Banking, Markets)

Leaders – Financial Services (Insurance)

Acxiom

CB Richard Ellis

Aditya Birla Minacs

ADP

CPM Braxis

ACS

API Outsourcing

EMCOR Group

AppLabs

BPOVIA

Genpact

CGI Group

Ceridian

Headstrong

Cushman & Wakefield.

China Talent Group

Hexaware Technologies

EPAM Systems

Colliers International

IBM

EXL Service

CPA Global

Infosys Technologies

Genpact

Cross-Tab

Intelenet Global Services

iGATE

DataPipe

ISS

Mastek

Diebold

Jones Lang LaSalle

MindTree

Donlen

Mastek

NIIT Technologies

Grupo Prominente

NCO Group

Patni Computer Systems

Headstrong

NCR

Pitney Bowes

ICG Commerce

NIIT Technologies

SEI

InterGlobe Technologies

Océ Business Services

Syntel

MindTree

Syntel

Unisys

Neusoft

Tata Consultancy Services

Williams Lea

Outsource Partners International

Unisys

WNS Global Services

Zensar Technologies

Williams Lea

Zensar Technologies

Leaders – Retail & Consumer Goods

Leaders – Health Care

Leaders – Government (All Levels)

Accenture

Acxiom

Adea

Advanced Technology Services

ADP

ACS

AppLabs

Aegis

Capgemini

Ceridian

ACS

CGI Group

Collabera

ARAMARK

ChinaSoft International

Colliers International

e4e

Comprehensive Health Services

CPM Braxis

Eclipsys

CSC

Datrose

Firstsource Solutions

Donlen

Donlen

HOV Services

EDS, an HP Company

ExcellerateHRO

HTMT Global Solutions

EMCOR Group

HCL Technologies

ICT Group

IBM

ITC Infotech

ISS

Insigma

Johnson Controls

Lionbridge

Jones Lang LaSalle

NCR

NCO Group

Mastek

Quatrro BPO Solutions

Neusoft

NCS

Savvis

Persistent Systems

Pitney Bowes

Sitel

Sodexo

SNC-Lavalin ProFac

Sutherland Global Services

SPi

TCI

Vertex

Syntel

Unisys

Zensar Technologies

TCI

Vertex

Leaders – Discrete Manufacturing

Leaders – Technology

(Hardware & Software)

Rising Stars – Technology (Hardware & Software)

ADP

Achievo

Auriga

Capgemini

Concentrix

Beyondsoft (Beijing)

Ceridian

CPA Global

China Talent Group

Colliers International

Cybage Software

Cross-Tab

CSC

e4e

eClerx Services

EDS, an HP Company

EPAM Systems

Emerio

Genpact

Grubb & Ellis

Intetics

Hexaware Technologies

Headstrong

Itransition

iGATE

Hewitt Associates

Knoah Solutions

Infosys Technologies

hiSoft Technology International

Mindcrest

Inspur

IBA Group

Nair & Co.

ISS

Inspur

Objectiva Software Solutions

L&T Infotech

Intelenet Global Services

oDesk

Luxoft

Johnson Controls

Reksoft

Océ Business Services

Lionbridge

SaM Solutions

Outsource Partners International

SEI

SoftPark Consultancy & Service

Patni Computer Systems

Softtek

Symphony House Berhad

Softtek

Sutherland Global Services

The Symbio Group

Tata Consultancy Services

VADS

Vengroff, Williams and Associates

TIVIT

VanceInfo

Xceed

Leaders – Telecommunications

Rising Stars – Telecommunications

Accenture

Auriga

Aegis

Blue Ocean Contact Centers

Amdocs

CIeNET International

CB Richard Ellis

Clairvolex Knowledge Processes

Convergys

Cyber City Teleservices

CPM Braxis

DataArt

Firstsource Solutions

Diaspark

HCL Technologies

ePerformax Contact Centers

Hewitt Associates

Global Contact Services

IBM

Intetics

Infosys Technologies

Knoah Solutions

Inspur

Macadamian Technologies

Lionbridge

MERA Networks

NCO Group

Nair & Co.

Patni Computer Systems

Reksoft

Sitel

Synygy

Tata Consultancy Services

The Symbio Group

Tech Mahindra

Wistron ITS

TeleTech Holdings

Xceed

Wipro Technologies

By Service Area – Best 5

Corporate Services

Marketing Services

Product Manufacturing Services

Colliers International

Aditya Birla Minacs

Advanced Technology Services

Donlen

Ci&T

hiSoft Technology International

Hexaware Technologies

Cross-Tab

Luxoft

NCS

EBS Worldwide

QuEST Global

Newmark Knight Frank

Williams Lea

The Symbio Group

Legal Services

Rising Stars  Human Resources Services

Rising Stars Financial Management Services

CPA Global

China Talent Group

CompuPacific International

Clairvolex Knowledge Processes

Emerio

eClerx Services

Clutch Group

Mindcrest

Grupo ASSA

Gila

Nair & Co.

Nair & Co.

Innodata Isogen

Symphony House Berhad

Vengroff, Williams and Associates

LawScribe

LegalBase

Mindcrest

By Service Area – Best 10

Administrative Services

Document Management Services

Real Estate & Capital Asset Management Services

ADP

HOV Services

CB Richard Ellis

ACS

IBA Group

Colliers International

Beyondsoft (Beijing)

Innodata Isogen

Cushman & Wakefield

BPOVIA

M&Y Data Solutions

EMCOR Group

China Data Group

Océ Business Services

Grubb & Ellis

Datrose

Pitney Bowes

Johnson Controls

ExcellerateHRO

SPi

Jones Lang LaSalle

Hewitt Associates

TCI

Newmark Knight Frank

Océ Business Services

Vertex

SNC-Lavalin ProFac

SPi

Williams Lea

Sodexo

Sales Services

Leaders Human Resources Services

Leaders Financial Management Services

24/7 CUSTOMER

Accenture

Accenture

Aditya Birla Minacs

ADP

Aegis

Concentrix

ACS

Capgemini

eTelecare Global Solutions

Ceridian

EXL Service

HTMT Global Solutions

CGI Group

Genpact

ICT Group

Convergys

HCL Technologies

Sitel

Datrose

HOV Services

Sutherland Global Services

ExcellerateHRO

IBM

TeleTech Holdings

Hewitt Associates

NCS

TELUS International

VADS

Wipro Technologies

Leaders Research & Development Services

Rising Stars Research & Development Services

Rising Stars Transaction Processing Services

Achievo

Auriga

Blue Ocean Contact Centers

ChinaSoft International

Beyondsoft (Beijing)

China Data Group

Cybage Software

Ci&T

Cyber City Teleservices

hiSoft Technology International

CIeNET International

Gila

IBA Group

DataArt

Grupo Prominente

Lionbridge

Itransition

Knoah Solutions

MindTree

MERA Networks

Nair & Co.

Neusoft

Reksoft

Synygy

VanceInfo

SaM Solutions

Vengroff, Williams and Associates

Wipro Technologies

The Symbio Group

Xceed

Rising Stars Industry-Specific Services

Rising Stars Information/Comm.

Technology Services

Rising Stars Customer Relationship Mgt. Services

Blue Ocean Contact Centers

Bleum

Blue Ocean Contact Centers

CIeNET International

Ci&T

China Data Group

DataPipe

Corbus

Cyber City Teleservices

ePerformax Contact Centers

Emerio

ePerformax Contact Centers

Freeborders

Grupo ASSA

Gila

InterGlobe Technologies

Grupo Prominente

Grupo Prominente

Itransition

InterGlobe Technologies

InterGlobe Technologies

M&Y Data Solutions

Itransition

Knoah Solutions

SoftPark Consultancy & Service

Microland

Proteans

Vengroff, Williams and Associates

Reksoft

Xceed

By Service Area – Best 20

Facility Services

Research & Development

Leaders Transaction Processing Services

ABB

Achievo

ADP

ARAMARK

Auriga

Ceridian

CB Richard Ellis

Beyondsoft (Beijing)

CGI Group

Colliers International

ChinaSoft International

Concentrix

Cushman & Wakefield

Ci&T

CSC

DataPipe

Cybage Software

Diebold

EMCOR Group

DataArt

EDS, an HP Company

FM Facility Maintenance

Exigen Services

EXL Service

ISS

GlobalLogic

Firstsource Solutions

IST Management Services

hiSoft Technology International

Genpact

Johnson Controls

Dalian Hi-Think Computer Technology

HCL Technologies

Jones Lang LaSalle

IBA Group

Infosys Technologies

Newmark Knight Frank

Insigma

Intelenet Global Services

Océ Business Services

Lionbridge

Jones Lang LaSalle

Pitney Bowes

MindTree

Lionbridge

SNC-Lavalin ProFac

Neusoft

NIIT Technologies

Sodexo

QuEST Global

Sitel

Synygy

SaM Solutions

Softtek

TIVIT

VanceInfo

TeleTech Holdings

Williams Lea

Wipro Technologies

Unisys

Leaders Customer Relationship Mgt. Services

Leaders Industry-Specific Services

Leaders Information/Comm. Technology Services

Aditya Birla Minacs

Achievo

Accenture

Aegis

Amdocs

ACS

Amdocs

ChinaSoft International

Amdocs

Capgemini

Collabera

Capgemini

Concentrix

Comprehensive Health Services

CGI Group

Convergys

Cybage Software

CPM Braxis

CSC

e4e

CSC

Diebold

EMCOR Group

EDS, an HP Company

Donlen

EXL Service

IBM

EDS, an HP Company

Headstrong

Infosys Technologies

Firstsource Solutions

Intelenet Global Services

Inspur

HCL Technologies

Johnson Controls

L&T Infotech

IBM

KPIT Cummins Infosystems

Mastek

Intelenet Global Services

L&T Infotech

NCR

NCO Group

Neusoft

NIIT Technologies

Quatrro BPO Solutions

Quatrro BPO Solutions

Softtek

Sitel

Syntel

Tata Consultancy Services

SPi

Tata Consultancy Services

Tech Mahindra

TeleTech Holdings

WNS Global Services

Unisys

WNS Global Services

Zensar Technologies

Wipro Technologies

By Region Served – Best 5

Companies in Eastern Europe

Companies in Mexico

Companies in Russia

ABB

Advanced Technology Services

Auriga

Clairvolex Knowledge Processes

API Outsourcing

Luxoft

EPAM Systems

Donlen

Reksoft

IBA Group

Neoris

SaM Solutions

Softtek

Leaders in South America

Leaders in Middle East

Rising Stars in India

CPM Braxis

Adea

EBS Worldwide

Diebold

Comprehensive Health Services

InterGlobe Technologies

Softtek

L&T Infotech

Knoah Solutions

TCI

SNC-Lavalin ProFac

Microland

TIVIT

Zensar Technologies

Proteans

By Region Served – Best 10

Companies in Australia/New Zealand

Leaders in China

Leaders in Southeast Asia

24/7 CUSTOMER

ACS

Comprehensive Health Services

Acxiom

ChinaSoft International

Concentrix

Birlasoft

Colliers International

Convergys

Bleum

Concentrix

HTMT Global Solutions

Innodata Isogen

hiSoft Technology International

Indecomm Global Services

M&Y Data Solutions

Dalian Hi-Think Computer Technology

Mastek

NCO Group

Insigma

NCS

NCS

Inspur

Persistent Systems

TeleTech Holdings

NCS

Tech Mahindra

TELUS International

Neusoft

VADS

Rising Stars in Southeast Asia

Rising Stars in Canada

Rising Stars in China

BT Frontline

API Outsourcing

Beyondsoft (Beijing)

CIeNET International

Blue Ocean Contact Centers

BT Frontline

Efficient E-Solutions Berhad

Ci&T

China Data Group

Emerio

Corbus

China Talent Group

Knoah Solutions

ePerformax Contact Centers

CompuPacific International

Kompakar

LawScribe

Freeborders

Nair & Co.

MERA Networks

M&Y Data Solutions

oDesk

Mindcrest

SoftPark Consultancy & Service

Symphony House Berhad

Objectiva Software Solutions

The Symbio Group

Synygy

Xceed

Wistron ITS

By Region Served – Best 20

Companies in Japan

Companies in Southeast  Asia

Leaders in India

Achievo

CIeNET International

Aegis

Beyondsoft (Beijing)

Comprehensive Health Services

AppLabs

China Data Group

Concentrix

Collabera

ChinaSoft International

Convergys

Cushman & Wakefield

Dalian Hi-Think Computer Technology

Emerio

Diebold

DLSP

eTelecare Global Solutions

e4e

Genpact

FM Facility Maintenance

EXL Service

Headstrong

HTMT Global Solutions

Firstsource Solutions

hiSoft Technology International

ICT Group

GlobalLogic

IBM

Indecomm Global Services

Hewitt Associates

Insigma

Knoah Solutions

HOV Services

Inspur

Mastek

HTMT Global Solutions

KPIT Cummins Infosystems

Nair & Co.

Indecomm Global Services

Neusoft

NCS

Intelenet Global Services

Patni Computer Systems

Persistent Systems

Intelligroup

QuEST Global

Savvis

Jones Lang LaSalle

SoftPark Consultancy & Service

Symphony House Berhad

Ocwen Solutions

Symphony House Berhad

Synygy

vCustomer

VanceInfo

Tech Mahindra

Vertex

Wistron ITS

VADS

Wipro Technologies

Leaders in US

Leaders in UK

Leaders in Canada

ACS

Accenture

Aditya Birla Minacs

ADP

Aegis

ADP

CB Richard Ellis

ARAMARK

Amdocs

Ceridian

Capgemini

ARAMARK

Colliers International

Ceridian

CB Richard Ellis

Convergys

CSC

Ceridian

CSC

EDS, an HP Company

CGI Group

EDS, an HP Company

HCL Technologies

Donlen

Genpact

Infosys Technologies

EMCOR Group

HCL Technologies

Intelenet Global Services

ExcellerateHRO

IBM

ISS

Grubb & Ellis

Infosys Technologies

Jones Lang LaSalle

HOV Services

Jones Lang LaSalle

Lionbridge

iGATE

NCR

NCR

NCO Group

Sitel

Sitel

Océ Business Services

Sodexo

Sodexo

Ocwen Solutions

Tata Consultancy Services

Tata Consultancy Services

Outsource Partners International

Unisys

Tech Mahindra

SEI

Williams Lea

Unisys

SNC-Lavalin ProFac

Wipro Technologies

Williams Lea

Sutherland Global Services

Leaders in Western Europe

Rising Stars in Western Europe

Rising Stars in UK

Accenture

Auriga

BPOVIA

ADP

Bleum

CompuPacific International

Capgemini

CIeNET International

Corbus

CB Richard Ellis

Cross-Tab

Cross-Tab

CGI Group

DataArt

Cyber City Teleservices

Colliers International

eClerx Services

DataArt

Convergys

Emerio

DataPipe

CSC

Grupo ASSA

EBS Worldwide

EDS, an HP Company

InterGlobe Technologies

eClerx Services

Genpact

Intetics

EmPower Research

HCL Technologies

Itransition

Intetics

IBM

MERA Networks

Itransition

Infosys Technologies

Nair & Co.

LawScribe

ISS

Objectiva Software Solutions

M&Y Data Solutions

NCR

Reksoft

Microland

Sitel

SaM Solutions

Mindcrest

Sodexo

Synygy

Nair & Co.

Tata Consultancy Services

The Symbio Group

Proteans

Unisys

Vengroff, Williams and Associates

TEAM International Services

Wipro Technologies

Xceed

Vengroff, Williams and Associates

Rising Stars in US

Auriga

Beyondsoft (Beijing)

Bleum

CIeNET International

Corbus

Cyber City Teleservices

DataArt

DataPipe

ePerformax Contact Centers

Freeborders

Gila

InterGlobe Technologies

Itransition

Knoah Solutions

LawScribe

Microland

Mindcrest

Synygy

The Symbio Group

Vengroff, Williams and Associates


The 2009 Global Outsourcing 100 Honors and Highlights

Multi-Year Winners
These companies have appeared on the Global Outsourcing 100 list each year since its inception:
Accenture, Amdocs, ARAMARK, Bleum, Capgemini, Ceridian, CGI Group, Colliers International, Cushman & Wakefield, Donlen, EDS, EMCOR Group, Genpact, HCL Technologies, Headstrong, HOV Services, IBM, Johnson Controls, Mastek, NCS, Outsource Partners International, Patni Computer Systems, Sitel, Sodexo, SPi, Tech Mahindra, Unisys, Wipro Technologies and WNS Global Services.

New Winners in 2009

Welcome to The Global Outsourcing 100: 
Aegis, AppLabs, China Data Group, ChinaSoft International, CIeNET International, Concentrix, Corbus, CPA Global, CPM Braxis, EPAM Systems, ePerformax Contact Centers, Grubb & Ellis, Grupo ASSA, Grupo Prominente, iGATE, Intelenet Global Services, InterGlobe Technologies, Itransition, Jones Lang LaSalle, Knoah Solutions, L&T Infotech, Lionbridge, M&Y Data Solutions, Microland, Nair & Co., NCO Group, Newmark Knight Frank, NIIT Technologies, Quatrro BPO Solutions, Reksoft, SaM Solutions, SEI, Softtek, Synygy, TeleTech Holdings, The Symbio Group, TIVIT, VanceInfo and  Williams Lea.


Rising Star to Leader Grads
These companies, once judged as Rising Stars experienced substantial GROWTH in 2008 and were judged as LEADERS in 2009:
Achievo, ChinaSoft International, Cybage Software, Datrose, Innodata Isogen, Quatrro BPO Solutions, QuEST Global and vCustomer.


Top 10 List “Climbers”
These companies improved the most in rank:
ADP, CB Richard Ellis, Ceridian, Convergys, Diebold, Emerio, Firstsource Solutions, Hewitt Associates, ISS and NCR.

Rising Stars Biggest Public Companies
eClerx Services, Efficient E-Solutions Berhad and Objectiva Software Solutions.

Companies with the Most Employees or Presence in the Middle East or Africa
Adea, Comprehensive Health Services, L&T Infotech, Xceed and Zensar Technologies.

Companies with the Most Employees in China
Achievo, China Data Group, ChinaSoft International, hiSoft Technology International, Dalian Hi-Think Computer Technology, Insigma, Inspur, Neusoft, Strategic Systems Solutions and VanceInfo.

Companies with the Most Employees in Southeast Asia
Concentrix, eTelecare Global Solutions, ICT Group, Innodata Isogen, NCS, SPi, TeleTech Holdings, TELUS International, VADS and Virtusa.


 
FOR ADDITIONAL INFORMATION ON THE GLOBAL OUTSOURCING 100, CLICK HERE. To view last year’s Global Outsourcing 100 and its sub-lists, CLICK HERE. To view 2007, CLICK HERE.




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