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The International Association of Outsourcing Professionals™ (IAOP™) is pleased to announce that the following companies have been selected as 2008’s best outsourcing service providers – The Global Outsourcing 100.

Relative rankings, selection process details, and company strengths are featured in a special advertising feature, produced by IAOP, in the May 5th FORTUNE 500 issue of FORTUNE® magazine.
Companies were judged on four critical characteristics: size and growth; customer references; organizational competencies; and management capabilities. 

The 2008 Global Outsourcing 100:



 
The 2008 Global Outsourcing 100 Sub-lists

RANK

COMPANY (LEADERS)

KEY STRENGTH

1

Accenture

Customer Testimonials

2

IBM

Size & Growth

3

Infosys Technologies

Executive Leadership

4

Sodexo

Global Presence

5

Capgemini

Achievement Recognition

6

Tata Consultancy Services

Employee Management

7

Wipro Technologies

Employee Management

8

Hewlett-Packard

Outsourcing Experience

9

Genpact

Executive Leadership

10

Tech Mahindra

Outsourcing Experience

11

HCL Technologies

Outsourcing Experience

12

EDS

Outsourcing Experience

13

ACS

Balanced Performance

14

CGI Group

Customer Testimonials

15

HOV Services

Outsourcing Experience

16

Mastek

Customer Testimonials

17

SPi

Customer Testimonials

18

Colliers International

Global Presence

19

WNS Global Services

Achievement Recognition

20

hiSoft Technology International

Employee Management

21

SITEL

Balanced Performance

22

Hexaware Technologies

Competency Certification

23

CSC

Outsourcing Experience

24

Unisys

Competency Certification

25

ARAMARK

Size & Growth

26

ExlService Holdings

Achievement Recognition

27

Cognizant Technology Solutions

Competency Certification

28

24/7 CUSTOMER

Employee Management

29

CB Richard Ellis

Global Presence

30

EMCOR Group

Number of Locations/Centers

31

ISS Facility Services

Balanced Performance

32

Syntel

Employee Management

33

Headstrong

Balanced Performance

34

Sutherland Global Services

Employee Management

35

Neusoft Group

Achievement Recognition

36

Cambridge Solutions

Size & Growth

37

EPAM Systems

Outsourcing Experience

38

Inspur

Balanced Performance

39

Ocwen Financial

Customer Testimonials

40

ITC Infotech

Competency Certification

41

Océ Business Services

Customer Testimonials

42

KPIT Cummins Infosystems

Competency Certification

43

Amdocs

Balanced Performance

44

Vertex

Balanced Performance

45

Donlen

Employee Management

46

Patni Computer Systems

Balanced Performance

47

Diebold

Global Presence

48

NCS

Competency Certification

49

Pitney Bowes

Balanced Performance

50

ADP

Balanced Performance

51

Outsource Partners International

Achievement Recognition

52

Advanced Technology Services

Achievement Recognition

53

Zensar Technologies

Balanced Performance

54

MindTree Consulting

Achievement Recognition

55

Johnson Controls

Global Presence

56

MphasiS

Competency Certification

57

Convergys

Achievement Recognition

58

Cushman & Wakefield

Global Presence

59

Luxoft

Achievement Recognition

60

Ceridian

Achievement Recognition

61

Xerox

Employee Management

62

Aditya Birla Minacs

Size & Growth

63

ICG Commerce

Executive Leadership

64

Stream 

Balanced Performance

65

Comprehensive Health Services

Employee Management

66

Eclipsys

Executive Leadership

67

IBA Group

Employee Management

68

LogicaCMG

Outsourcing Experience

69

ExcellerateHRO

Achievement Recognition

70

SNC-Lavalin Profac

Number of Locations/Centers

71

Cartus

Employee Management

72

KPN/Getronics

Outsourcing Experience

73

Firstsource Solutions

Balanced Performance

74

IPT

Balanced Performance

75*

Hewitt Associates

Achievement Recognition

75*

NCR

Balanced Performance

RANK

COMPANY (RISING STARS)

KEY STRENGTH

76

Summit HR Worldwide

Achievement Recognition

77

Bleum

Competency Certification

78

Cross-Tab Marketing Services

Customer Testimonials

79

Cybage Software

Outsourcing Experience

80

Beyondsoft

Customer Testimonials

81

LawScribe

Balanced Performance

82

MERA Networks

Executive Leadership

83

Intetics

Employee Management

84

vCustomer

Competency Certification

85

Smart Sourcing

Customer Testimonials

86

Datrose

Employee Management

87

Ci&T Software

Competency Certification

88

Achievo

Executive Leadership

89

IST Management Services

Number of Locations/Centers

90

Auriga

Balanced Performance

91

QuEST

Achievement Recognition

92

CompuPacific International

Customer Testimonials

93

DataArt

Achievement Recognition

94

Emerio GlobeSoft Pte

Global Presence

95

Symphony House Berhad

Achievement Recognition

96

Objectiva Software Solutions

Balanced Performance

97

Freeborders

Achievement Recognition

98

Hundsun Global

Number of Locations/Centers

99

Mindcrest

Balanced Performance

100

Innodata Isogen

Achievement Recognition

1-75 Leaders = Established, known companies          76-100 Rising Stars = Smaller, faster growing companies                *Tie


The Evaluation Team


The 2008 evaluation team was led by IAOP’s Managing Director of Thought Leadership Jagdish Dalal, a Certified Outsourcing Professional (COP) and world-renowned outsourcing expert who has worked as a senior executive in customer, provider and advisor companies including Carrier, Xerox and PricewaterhouseCoopers for almost three decades. (Jag's work as the outsourcing customer for Xerox's $3.2B outsourcing contract with EDS was turned into a Harvard Business School case study and is used in many teaching curricula.) The 2008 panel included:
 
Tina Dacin, E. Marie Shantz Professor of Strategy & Organizational Behavior, Queen’s School of Business (Ontario, Canada)
Arno IJmker, Partner, Quint Wellington Redwood (IAOP Global Training Partner)
Kurt Kohorst,
COP, Assistant Vice President, Business Process Outsourcing, Safeco Insurance
• Vera Marques, former CIO, BASF South America, and current CIO, Roche South America (Brazil)
Manish Sahai, Vice President, Customer Service International, Service Network Partners, American Express
Eric Storey, Senior Associate, Outsourcing Advisory Services, Booz Allen Hamilton
Robert van der Eijk, Partner, PricewaterhouseCoopers

FOR ADDITIONAL INFORMATION ON THE GLOBAL OUTSOURCING 100, CLICK HERE. To view The 2007 Global Outsourcing 100 and its sub-lists, CLICK HERE.

Produced by                                        

   




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