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The Outsourcing Hall of Fame

The Outsourcing Hall of Fame is one of the most prestigious awards available to individuals working in the field of outsourcing. It is unique in that it recognizes these individuals not only for their contributions to the management practice and industry of outsourcing, but also for their contributions to society at-large. Inductees have demonstrated that unique quality of leadership that enables them to synthesize a new business model with the obligation to contribute to community-based economic development, support socially-directed investments, educate and provide development opportunities to all those impacted by our work.

Nominations are now open for the Outsourcing Hall of Fame! Please click on MYIAOP and look for the nomination form under "My Activties" or contact pam.odell@iaop.org for more information.

Download the “Outsourcing Hall of Fame Nomination Process” PDF.

Please click here to download the Outsourcing Hall of Fame "Wall of Fame" showing all of the inductees through the years. 


Debi Hamill, CEO, IAOP; 2014 Hall of Fame Inductees Leslie Willcocks, Mary Lacity, Jagdish Dalal, Michael Salvino; Mike Corbett, Chairman, IAOP at the award luncheon, 2014 Outsourcing World Summit

The Award Recipients inducted at the 
Outsourcing World Summit February 18, 2014

The International Association of Outsourcing Professionals® (IAOP®) is pleased to announce that Michael J. Salvino, COP,  Group Chief Executive - Business Process Outsourcing, Accenture; Mary C. Lacity, Ph.D, COP, Curators' Professor of Information Systems, University of Missouri-St. Louis; Leslie P. Willcocks, COP, Professor of Technology Work and Globalisation, London School of Economics, and Jagdish Dalal, COP-GOV, Chief Advisor Thought Leadership, IAOP and President J. Dalal Associates are the 2014 inductees into The Outsourcing Hall of Fame. The selection was made by IAOP’s Advocacy & Outreach Committee, led by Debi Hamill and John Maher, COP, CBRE. They were formally inducted into the 2014 Outsourcing Hall of Fame at the 2014 Outsourcing World Summit Awards Luncheon, February 18, 2014, Disney's Contemporary Resort & Conference Center, Lake Buena Vista, Florida.

Michael J. Salvino
Group Chief Executive - Business Process Outsourcing


Mike Salvino is Group Chief Executive of Accenture’s Business Process Outsourcing (BPO) business. In this role, he oversees Accenture’s comprehensive portfolio of cross-industry BPO services (finance and accounting, HR, learning, marketing, procurement and supply chain) and industry-specific BPO services (including credit services, marketing, health administration and management, network and utilities).

He leads a team of over 55,000 professionals globally and is responsible for delivering services to Accenture’s BPO clients and developing and executing Accenture’s BPO business strategy. With over 25 years' experience in consulting, IT outsourcing and BPO, Mike has been focused on identifying and successfully delivering solutions to Fortune 500 clients to achieve high performance. He also serves as a member of Accenture’s global executive leadership team
Mike has had a long and impactful career history in the Outsourcing industry. In his early service with Accenture, his primary focus was on IT Outsourcing and building "start-up" businesses. He also held senior leadership roles at pioneering companies such as Exult Inc. where he was their Americas President responsible for US, Canadian, and Latin American markets and at Hewitt, where he served as Global Sales and Accounts Co-Leader for their HR Outsourcing group.
Mike holds a Bachelor of Science degree in Industrial Engineering from Marietta College, Ohio where he graduated cum laude. During his time at Marietta, Mike was a four-year member of the college basketball team and a two year letterman and earned Academic All-OAC Honors in his Senior Year.
In his home city of Charlotte, North Carolina, Mike is an active volunteer in his local community. He serves as a coach and leader in youth sports and is an active member of the Charlotte Touchdown Club which supports High School Athletics. Through their 5MPower foundation, Mike and his family regularly give philanthropically to charitable causes to support others less fortunate than themselves.
Mary C. Lacity
Ph.D, Curators' Professor of Information Systems
University of Missouri-St. Louis

Dr. Mary Lacity is Curators’ Professor of Information Systems and an International Business Fellow at the University of Missouri-St. Louis.  She is also Visiting Professor at the London School of Economics, a Certified Outsourcing Professional ®, Co-Chair of the IAOP Midwest Chapter, Industry Advisor for theOutsourcing Angels and the Everest Group, Co-editor of the Palgrave Series: Work, Technology, and Globalization, and on the Editorial Boards for Journal of Information TechnologyMIS Quarterly Executive, Journal of Strategic Information Systems, and Strategic Outsourcing: An International Journal

Her research focuses on global outsourcing of business and IT services. She has conducted case studies and surveys of hundreds of organizations on their outsourcing and management practices. She has given executive seminars world-wide and has served as an expert witness for the US Congress. She was the recipient of the 2008 Gateway to Innovation Award sponsored by the IT Coalition, Society for Information Management, and St. Louis RCGA and the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates. She has published 16 books, most recently The Rise of Legal Services Outsourcing (Bloomsbury Publishing, London, forthcoming in 2013; co-authors Leslie Willcocks and Andrew Burgess.) and Advanced Outsourcing Practice: Rethinking ITO, BPO, and Cloud Services (Palgrave, London, 2012; co-author Leslie Willcocks). Her publications have appeared in the Harvard Business Review, Sloan Management Review, MIS Quarterly, IEEE Computer, Communications of the ACM, and many other academic and practitioner outlets. She was Program Co-chair for ICIS 2010. Before earning her Ph.D. at the University of Houston, she worked as a consultant for Technology Partners International and as a systems analyst for Exxon Company, USA.

Leslie P. Willcocks
Professor of Technology Work and Globilisation
London School of Economics

Willcocks is  Professor in Technology Work and Globalization at the Department of Management at London School of Economics and Political Science. He also heads the LSE’s Outsourcing Unit research centre. He is Editor-in-Chief of the Journal of Information Technology and holds visiting chairs at five other universities.  Leslie has  a global reputation for outsourcing, global strategy, organizational change and managing digital business. His clients for advisory, work education programmes, research and presentations include major corporations and government institutions worldwide.  

 He is co-author of 38 books including most recently Advanced Outsourcing: Rethinking ITO, BPO and Cloud (Palgrave). In press are  Moving To The Cloud Corporation (Palgrave) and The Rise of Legal Services Outsourcing (Bloomsbury). He has published papers in Harvard Business Review, Sloan Management Review, California Management Review, MIS Quarterly and MISQ Executive, including most recently Outsourcing Business Processes For Innovation (Sloan Management Review, Spring 2013). 

Jagdish R. Dalal
COP, Chief Advisor Thought Leadership 

Founder and Principal
J. Dalal & Associates

Jag formed JDalal Associates, LLC in April 2002.  JDalal Associates, LLC specializes in consulting in the field of Information Technology and Business Process outsourcing.  His deep experience as a business executive who contracted for these services as well as his leadership experience in establishing outsourcing practice for some of the world’s largest professional services companies; allow him to bring a unique perspective to consulting.   His clients range from Fortune 100 companies to small “start up” companies.   He has also been invited by the Indian, Chinese, Japanese, Australian, Costa Rican, Brasilian, Colombian, Costa Rican, Trinidadian and South African governments to hold conferences in promoting the outsourcing concepts for the local service provider companies. Jag also holds position on Boards of Advisors for companies in the outsourcing services.
As Chief Advisor, Thought Leadership for IAOP, Jag has contributed to the association’s growth and development from its inception, is a lead contributor and instructor for its Certified Outsourcing Professional® (COP) designation, which is the global standard of excellence for professionals in the field, and has shared his industry insights as a keynote speaker at every Outsourcing World Summit ever held.  Jag has also been a lead judge for IAOP’s Global Outsourcing 100® since its launch in 2006.
Prior to forming JDalal Associates, LLC, Jag was the Vice President, e-Business and CIO for Carrier Corporation with responsibilities for worldwide IS and e-business functions. Previously, Jag was a Partner in PricewaterhouseCoopers responsible for Business Process Outsourcing (BPO) in the Technology and Communication industry group.  At PwC, he was responsible for the largest BPO deal recorded to date – Nortel Networks outsourced its Human Resources and Procurement functions to PwC under a $630M (5 year) agreement.  Jag also led the “thought leadership” and marketing efforts at PwC in building the BPO brand. 
Jag has held senior MIS leadership positions at Xerox, Unisys, Data General, Brookhaven National Laboratory and Teledyne.  In 1994, as Vice President of Information Management at Xerox, Jag created the strategy and led the team responsible for a $3.2B global outsourcing contract for EDS. The strategy and development of this major contract was documented and is now part of a Harvard Business School case study.
He is a noted speaker and publishes extensively on outsourcing, offshore outsourcing, shared services and information technology management topics. Jag’s series of lectures on outsourcing have been recognized as “pushing the envelope” in strategic thinking about outsourcing, while providing a practical framework for businesses- users and providers alike. He has been interviewed and quoted by Wall Street Journal®, Fortune®, TIME®, Newsweek®, Financial Times®, Times of India®, South China Morning Post as well as CBS News and NPR®; for his commentary on outsourcing and management strategies.
Jag has received numerous awards and recognition for his contributions in the field of Information technology management and outsourcing. He was a finalist for the World Outsourcing Achievement Award and was honored at the World Outsourcing Conference in 2001.  Jag has also been recognized as one of the “2003 sourcing pros to know” by the leading sourcing magazine – iSource.
Jag's passions include cooking and sports. He has done seven 60-mile walks for Susan G. Komen Center for  Breast Cancer, raising almost $80,000 in the process. He intends to do one more next year.

 Click here to view the complete list of Outsourcing Hall of Fame inductees.  For more information on The Outsourcing Hall of Fame, email Pam O'Dell at pam.odell@iaop.org.

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