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The 2009 Global Outsourcing 100

IAOP is pleased to announce that the following companies have been selected as 2009’s best outsourcing service providers – The Global Outsourcing 100™.

Relative rankings, selection process details, and company strengths are featured in a special advertising feature, produced by IAOP, in the May 4 FORTUNE 500 issue of FORTUNE® magazine. Companies were judged on four critical characteristics: size and growth; customer references; organizational competencies; and management capabilities. 


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The 2009 Global Outsourcing 100 Sub-lists

RANK

COMPANY (LEADERS)

KEY STRENGTH

1

Accenture

Management Capabilities

2

IBM

Demonstrated Competencies

3

Sodexo

Customer References

4

Tata Consultancy Services

Customer References

5

Wipro Technologies

Demonstrated Competencies

6

Convergys

Customer References

7

ISS

Balanced Performance

8

CB Richard Ellis

Customer References

9

Infosys Technologies

Management Capabilities

10

Capgemini

Customer References

11

Genpact

Customer References

12

Colliers International

Customer References

13

CSC

Customer References

14

NCR

Balanced Performance

15

Jones Lang LaSalle

Management Capabilities

16

CGI Group

Balanced Performance

17

Sitel

Size & Growth

18

Unisys

Customer References

19

EDS, an HP Company

Balanced Performance

20

HCL Technologies

Management Capabilities

21

ADP

Management Capabilities

22

Ceridian

Management Capabilities

23

Intelenet Global Services

Balanced Performance

24

Williams Lea

Demonstrated Competencies

25

ACS

Balanced Performance

26

Aegis

Customer References

27

ARAMARK

Management Capabilities

28

CPM Braxis

Balanced Performance

29

Inspur

Customer References

30

Tech Mahindra

Customer References

31

Hewitt Associates

Management Capabilities

32

Lionbridge

Management Capabilities

33

NIIT Technologies

Balanced Performance

34

Softtek

Balanced Performance

35

Diebold

Balanced Performance

36

Firstsource Solutions

Customer References

37

EMCOR Group

Balanced Performance

38

L&T Infotech

Demonstrated Competencies

39

TeleTech Holdings

Demonstrated Competencies

40

Amdocs

Demonstrated Competencies

41

SPi

Balanced Performance

42

Mastek

Management Capabilities

43

Concentrix

Customer References

44

Johnson Controls

Balanced Performance

45

MindTree

Management Capabilities

46

Océ Business Services

Demonstrated Competencies

47

Patni Computer Systems

Balanced Performance

48

NCO Group

Demonstrated Competencies

49

EXL Service

Demonstrated Competencies

50

Neusoft

Balanced Performance

51

EPAM Systems

Balanced Performance

52

Newmark Knight Frank

Balanced Performance

53

Syntel

Demonstrated Competencies

54

VanceInfo

Customer References

55

HOV Services

Customer References

56

Hexaware Technologies

Customer References

57

Headstrong

Balanced Performance

58

Donlen

Management Capabilities

59

iGATE

Demonstrated Competencies

60

CPA Global

Balanced Performance

61

ChinaSoft International

Size & Growth

62

Grubb & Ellis

Balanced Performance

63

WNS Global Services

Balanced Performance

64

NCS

Management Capabilities

65

Luxoft

Management Capabilities

66

TIVIT

Size & Growth

67

AppLabs

Demonstrated Competencies

68

Sutherland Global Services

Demonstrated Competencies

69

Pitney Bowes – Business Solutions

Management Capabilities

70

Outsource Partners International

Customer References

71

SEI

Management Capabilities

72

Cushman & Wakefield

Management Capabilities

73

Aditya Birla Minacs

Size & Growth

74

hiSoft Technology International

Customer References

75

Quatrro BPO Solutions

Demonstrated Competencies

RANK

COMPANY (RISING STARS)

KEY STRENGTH

76

Synygy

Demonstrated Competencies

77

China Data Group

Size & Growth

78

Grupo ASSA

Customer References

79

Xceed

Demonstrated Competencies

80

Emerio

Customer References

81

ePerformax Contact Centers

Customer References

82

Beyondsoft (Beijing)

Balanced Performance

83

InterGlobe Technologies

Demonstrated Competencies

84

Nair & Co.

Balanced Performance

85

Bleum

Size & Growth

86

Ci&T

Management Capabilities

87

Auriga

Customer References

88

M&Y Data Solutions

Customer References

89

SaM Solutions

Balanced Performance

90

Knoah Solutions

Management Capabilities

91

Microland

Balanced Performance

92

Grupo Prominente

Balanced Performance

93

DataArt

Balanced Performance

94

Reksoft

Demonstrated Competencies

95

The Symbio Group

Balanced Performance

96

Corbus

Management Capabilities

97

MERA Networks

Demonstrated Competencies

98

Itransition

Balanced Performance

99

CIeNET International

Balanced Performance

100

Mindcrest

Size & Growth

1-75 Leaders = established, known companies                         76-100 Rising Stars = smaller, faster growing companies                

The Evaluation Team

The 2009 evaluation team, comprised of IAOP member professionals, was led by Certified Outsourcing Professional™ (COP) Jagdish Dalal, managing director, thought leadership at IAOP and a world-renowned outsourcing expert who has worked as a senior executive in customer, provider and advisor companies for almost three decades. (Jag's work as the outsourcing customer for Xerox's $3.2B outsourcing contract with EDS was turned into a Harvard Business School case study and is used in many teaching curricula.)

The 2009 judging panel:

  • Divyesh Dalal, managing director, India, Hamilton Sundstrand, United Technologies International Operations, Inc
  • Teresa Harris, COP, IT manager, global sourcing, Eastman Kodak Company
  • William Hefley, Ph.D., associate teaching professor, Institute for Software Research; program director, MSIT IT Service Management, ITSqc, Carnegie Mellon University
  • Kurt Kohorst, COP, vice president, Agency Markets, Liberty Mutual Insurance
  • William P. Metz, COP, external business development manager, Global Business Services, Proctor & Gamble
  • Manish K. Sahai, COP, vice president, Customer Service Int’l. Network Partners, American Express
  • Kristin H. Weitz Rammer, vice president, MAXIMUS

For additional information on The Global Outsourcing 100, click here.  To view The 2008 Global Outsourcing 100 and its sub-lists, click here.                            

 




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