BeyondCore

BeyondCore Technology has been leveraged by Fortune 500, S&P 500 firms and Top 10 BPO service providers on four continents. BeyondCore solutions such as BeyondCore Insight reduce the operating expense of manual transactions such as processing insurance claims, applications, invoices and HR records by up to 30 percent in a matter of a few weeks. BeyondCore delivers this cost reduction by rapidly identifying and eliminating the root causes of human and system errors in business processes. IAOP and BeyondCore  collaborate in many ways, including:

•  Partnering to collaborate on and deliver IAOP’s COP-TP certification, designed to assist the buyers and providers of outsourcing — the backbone of the outsourcing industry — to systematically enhance the quality of their work

IT Services Qualification Center (ITSqc)

Carnegie Mellon University has issued an exclusive license to a new spin-off firm, ITSqc, LLC, to continue and extend work begun at the university to establish best-practice models and certification procedures for the global sourcing of information technology-based services.

Since its inception in 2000, the Information Technology Services Qualification Center (ITSqc)  has established standards for companies that provide services such as IT operations, applications development and management, back office operations, engineering design, payroll and telemarketing support, as well as for companies that purchase those services. Its eSourcing Capability Models — one for service providers and one for client organizations — provide a means to evaluate and improve service delivery, reduce risks and assess the value of the services. A research consortium that included major IT sourcing firms, clients and advisors has played a key role in developing and implementing the best-practice models.

Certification by the ITSqc has become a means for many providers, such as IBM's Global Delivery Centers in Brazil and Argentina and Infosys BPO in India, to demonstrate their capabilities to key clients.  IAOP and ITSqc LLC. collaborate in many ways, including:

• Research studies that contribute to IAOP’s Outsourcing Professional Body of Knowledge (OPBOK) and its Knowledge Center, Firmbuilder.com
• Presentation of professional executive training such as the successful eSCM Organization Best Practices Workshop
• Collaboration on eSCM book series

                                    
    Click here to order eSCM-CL.          Click here to order eSCM-SP.

 Quint Wellington Redwood

Quint Wellington Redwood is a global, independent firm, specialized in organizing “world class” IT-management. Through continuous worldwide development and deployment of knowledge and experience on IT-related organizational challenges, they are "thought leaders" and "practice leaders" at the same time. Providing both solution providers, as well as end-user organizations with the latest and best solutions in knowledge transfer and knowledge application for strategy & governance, sourcing and service management is how they contribute to the worldwide advancement of IT-management.  Quint  and IAOP collaborate on:

• Accreditation for COP points of the Sourcing Governance Foundation course in  IAOP’s Outsourcing Professional Course Catalog
• Delivery of COP Master Classes through IAOP-Quint Authorized Trainers

Van Haren Publishing

Van Haren Publishing is a leading international publisher specializing in publications on best practice within IT management and Management. Their best-selling portfolios include the ITSM Library (in cooperation with ITSMF) and the series BestPractice and IT Management Topics. Their key publications in IT Service Management are translated into 14 languages.
They achieve a high quality for  products by involving a wide range of experts in the field on the development of the content, which results in a unique representation of the collective view of best practice.

Many of their products are supported by such respected organizations as itSMF, HDI, ASL Foundation, TSO and OGC, and they are vendor neutral. Products are available in several formats: traditional book format, cd-rom’s, licensing of digital content.  Van Haren and IAOP collaborate on:

• Endorsement and IAOP branding of the eSCM book series published by partner ITSqc, LLC.
• Partnering to publish IAOP’s Outsourcing Standards Board’s Outsourcing Professional Book of Knowledge (OPBOK)  and making it available worldwide.