Led by IAOP CEO Debi Hamill, the Corporate Social Responsibility (CSR) sub-committee is chartered with identifying and promoting discussion among IAOP members on how outsourcing can be used as a powerful tool for advancing critical social, economic, and environmental issues on a global basis. Additionally, it examines corporate socially responsible policies and practices for outsourcing, including identifying and showcasing policies that our membership have adopted, creating a framework for companies to model new CSR policies, and developing a network of resources for members.
Examples of CSR practices embraced by our members and the outsourcing community in general are:
Ø expanding career opportunities and training for employees
Ø increasing investments in new technologies and in new ways of working
Ø promoting ethical standards in various facets of business operations
Ø supporting social and economic improvements at the community level
Ø improving labor and workforce practices
Ø addressing environmental, green, and sustainability issues
Corporate Social Responsibility in Outsourcing
CSR in outsourcing focuses on three critical areas — people, community and the environment. The “people” component relates to employee issues such as fair pay, good working conditions and diversity, while the “community” area focuses on economic and charitable efforts, both locally and globally. The “environment” aspect relates to green practices that help reduce energy consumption and waste. Practicing CSR is also good business.
“CSR has become a more important standard for measuring corporate ethics and social consciousness. This is not just an American phenomenon; this standard is being discussed and adopted globally. For example, last December, the largest human resource development conference held in India focused exclusively on this topic, and top company executives presented their views and their companies’ commitments to CSR,” said Jagdish Dalal, IAOP’s managing director, thought leadership.
IAOP has been interested in the topic of social responsibility as it pertains to outsourcing, and last year we identified CSR as one of the major trends to expect in 2012 and beyond. IAOP is addressing each of these areas through training programs and standards development such as:
Ø The Certified Outsourcing Professional® (COP) program
Ø IAOP chapter informational meetings and seminars
Ø The annual Outsourcing World Summit® – Enhancing outsourcing’s image by prioritizing CSR as a main track for The 2010 Outsourcing World Summit®
Ø Outsourcing Hall of Fame induction for industry leaders who contribute to business and society
Ø The Code of Ethics and Business Practices Standards for outsourcing professionals
“We want companies involved with outsourcing to become known for adhering to the highest ethical standards, contributing to their communities, bettering the environment, and expanding career opportunities and training for their employees,” says Michael F. Corbett, chairman, IAOP. “It’s good for business, the economy and the planet.”
CSR Reports and Presentations by Members
Ø Sustainable Global Outsourcing, a book co-authored by Ron Babin and Brian Nicholson
Ø Sustainability Practices in Global Outsourcing article in European Business Review by Ron Babin and Brian Nicholson
Ø A Global Economic Ethic - Oxymoron or Obligation? by Bruce Everett, Director, ISG
Ø March 2010 Globalization Today, article by Ron Babin
Ø Download the Ryerson University CSR Research article about Ron Babin, Ryerson University
Ø Assessing the Role of CSR in Outsourcing Decisions – Ron Babin, Ryerson University
Ø Social Responsibility in Sourcing - The State of CSR in Sourcing – Bill Hefley, ITSqc, Carnegie Mellon
Ø Socially Responsible Outsourcing: Promoting Equal Access to Opportunity in Low-Income Regions – The Asia-Pacific Outsourcing Summit
Ø Survey of Corporate Social Responsibility in Outsourcing- preliminary findings – The 2009 European Outsourcing Summit
Ø Survey of Corporate Social Responsibility in Outsourcing – Final findings as presented at The 2010 Outsourcing World Summit. IAOP has completed updating the data. Watch here for future announcements and updates.
CSR Initiatives and Resources
Ø Global Reporting Initiative (GRI)
Ø ISO 14001 Environmental Management Systems
Ø ISO Social Responsibility
Ø OHSAS 18001 - Occupational Health and Safety Management Systems
Ø Social Accountability International - SA8000 Documents
Ø Carbon Disclosure Project (CDP)
Ø United Nations Global Compact
Corporate Register – A Member Resource
Founded in 1998, CorporateRegister.com is the global corporate responsibility (CR) resources website and hosts the world’s most comprehensive directory of corporate non-financial reporting, profiling 23,000 reports across 116 countries.
Around 3,500 CR reports are published annually and added to the current 23,000 reports profiled free and online on www.CorporateRegister.com.Used by over 28,500 CR stakeholders worldwide, the website also provides registers for some of the most significant organisations in the corporate responsibility field, including AccountAbility. Access to CorporateRegister.com is free of charge.
CSR Articles in the News
Ø Is your outsourcer an IT sweatshop? – Computerworld
Ø Outsourcing Gives Back – The New Economy
Ø Interview with a Certified Outsourcing Professional (COP) – Outsourcing Insights, June 2008
Ø Stewards of the Environment – May 5, 2008 FORTUNE® special section
Ø Partnering: A Win-Win-Win Approach – by R. Shannon, Fedcap in Firmbuilder.com