New issues related to globalization and the economy call into practice what we have learned from the industry’s three decades of experience — from being able to communicate the value of outsourcing internally and externally, to structuring agreements that will work for the company during crisis and recovery, to setting up proven governance models. Outsourcing can only be a success if all practitioners — customers, providers and advisors — work together and are bound by common standards, ethics and good practices. For the full article, as presented at The 2010 Outsourcing World Summit, please click on the download button.