Outsourcing Service Delivery Professionals Can Demonstrate their Proficiency with New Certifications
Standardized test enables outsourcing regions to show their size and strength
POUGHKEEPSIE, NY, Aug. 3 – The International Association of Outsourcing Professionals® (lAOP®) today launched a new professional certification family for professionals involved in the delivery of outsourced services -- the new Certified Outsourcing Specialist™ designation.
The first certification to be introduced in this new family is the COS Transaction Processing (COS-TP) certification with others now being developed for human resources, and finance and accounting.
To gain the COS-TP certification, operators demonstrate their productivity in data entry-oriented tasks common for outsourcing positions through a standardized Web-based test powered by BeyondCore.
The COS-TP test checks an operator’s speed and accuracy on test transactions that reflect the most common transaction processing scenarios and frequent error patterns. Based on the test results, operators can receive COS certifications at three levels: gold, silver and bronze.
Previously known as the OperatorEvaluator exam, the scores and ratings will be the same for the new COS-TP test. The functions, availability and pricing also have not changed. Any prior IAOP OperatorEvaluator scores and ratings will automatically become an identical IAOP COS-TP score and rating.
“The Certified Outsourcing Specialist designation lets individuals validate their skills using a standardized test recognized across the industry and helps organizations make better hiring decisions and get higher-quality results from their workforce,” said IAOP Chairman Michael Corbett.
The COS certification also will enable outsourcing destinations around the world to quantify the size and quality of their labor pool to attract customers and promote growth in local outsourcing industries.
As the global standard-setting organization and advocate for the industry, IAOP will publish results on the numbers of certified workers in top outsourcing destinations using the results.
The COS certification is the newest in a group of expanded certification programs launched by IAOP under the IAOP’s Outsourcing Professional Certification Framework (OPCF) with a full range of certifications for individuals from entry-level to C-suite positions. The COS tests are available at www.iaop-cos.com.
BeyondCore Technology
COS-TP tests are powered by technology from BeyondCore Inc. (www.beyondcore.com), which has been leveraged by Fortune 500, S&P 500 firms and Top 10 BPO service providers on four continents.
COS-TP testing is based on advanced methodologies pioneered by BeyondCore as well as student research conducted at the Harvard Business School and Stanford University. Some of the upcoming COS tests will be co-developed with Global Talent Track.
“A typical job candidate is tested by ten prospective employers before receiving a job offer, while a typical outsourcing provider tests six candidates before offering them a job. The inefficiency of this process is astounding. The IAOP COS standardized tests will help candidates demonstrate their talents and enable prospective employers to hire the best candidates, leading to a far more efficient hiring process,” said Arijit Sengupta, CEO of BeyondCore.
“With the rapid advance of global sourcing in the new world IAOP must play a leadership role in educating and certifying millions of outsourcing enthusiasts and these new certificaiions will catalyze the process,” said Uma Ganesh, CEO of Global Talent Track.